The service sucks. What a bunch of incompetent, greedy pigs. They won't admit a mistake, even in…read morethe face of unassailable logic, receipts and incontrovertible evidence.
2 days ago, I went there to FAX an item to a company that still requires faxes. Although the price that they charge to send, the faxes is ridiculous, it's the only place in town that I could find that still has a FAX machine.
I waited a while. The help that day was cordial but marginally helpful. Sending a fax isn't exactly rocket science, basically requiring a little more than dialing a phone so when they handed me the confirmation and the receipt after I paid them (silly ME) I took that to mean it was done correctly.
They charged $13 to FAX 10 pages, 9 pages plus cover page. The confirmation said it was received but as everyone who knows anything about FAXes knows that "received" does not mean legible. As soon as I returned to my desk, the recipient called to inform me that the pages were illegible and the clarity was of insufficient quality.
When I returned to the store two days later, with receipts in-hand and screenshots the recipient had sent me of the illegible FAXes, the younger, dark-haired bearded man at the cash register was about to issue me a refund, then the older, heavier dark-haired bearded male swooped in, claiming the FAX machine was "just checked".
"Checked" by whom and for what purpose he was unable or unwilling to say and he refused to furnish any proof. He didn't even know or ask me what the problem was. How then could he be so certain it wasn't his store (or his employee's) fault?
He tried to blame the multibillion dollar company I was sending the fax to. The 2nd individual (the one who was eavesdropping and swooped in to prevent the man at the cash register from issuing me the $13 refund) said they wouldn't issue a refund because in his superficial level of understanding , he believed "services were rendered."
Confirmation means the transmission went thru not that it's sufficient quality or legible". I paid to have a fax sent, not to have a recipient receive 10 illegible pages of insufficient quality to be legally acceptable.
UPS store didn't offer any other remedy (ie refaxing the documents) he refused to look at the screenshots of proof they were illegible and refused a refund.
This store is poorly managed. The help has absolutely no authority to manage customer complaints. no matter how badly or how obviously they screw up, it's always "somebody else's fault". That's not how serious people do business.
This UPS store must really be on the ropes to need my $13 that badly. Hang onto that $13, guys. Pissing off customers to keep your grubby fists hanging onto a couple of bucks... that'll really keep your doors open. I must've missed that chapter in business school.
Another time I was sending a gift to a friend whose address I had been to many times.
The man behind the counter, proceeded to argue in attempts to gaslight me that the address was "123 ___ circle", not "123 ___ boulevard".
I stepped outside, called the intended recipient who confirmed what I already knew. I was right. The UPS stores computer was 100% wrong and the pedantic jerk who'd originally helped me was also wrong.
"Boulevard" NOT "circle". BIG difference. I reentered the store and (lucky for me) by then a woman was behind the counter.
I showed her the address on my phone, explained the unnecessary discrepancy I'd just had. She listened, clicked a few simple key strokes, overrode the erroneous address and printed out a correct mailing label. She was a competent, helpful employee with good listening and people skills, so of course, I never saw her there again.
Again, in that case I paid for a service (having a specific item delivered to a specific person at a specific address) and the men in that store would rather argue w/ strangers at Christmastime & send it to a bogus address rather than just LISTEN to the customer, click "override" and admit he was wrong.
Instead of conducting honest business and learning basic customer service, the bearded clones at this store would rather argue and cling to a few bucks like greedy trolls.
Any time you go into a store 3x in a matter of months and ALL 3x customer service is abysmal-to-nonexistent it's a clear indication incompetence and failure are a feature, not a bug.
It's not about money. It's about poor management, arbitrary decisions, lack of people skills and disrespect.
If you still wish to trust these people with important documents and packages, good luck.
Next time I'll use FedEx or USPS. If I ever need anything faxed, I'd BUY a fax machine and send it myself, hire a courier, even a carrier pigeon before I'd trust these incompetents.
Look at their replies. 100% are attempts to lie, evade and deny responsibility. Poor management. Clearly they don't want to do better and believe customers should just accept that.
NB: Awarded 1 star by default as Yelp! doesn't allow negative integers.
