The best ups store I been to so far Helpful stuff especially Sherwin Great location also read more

I just went here to get photos for a visa. When I looked at the photos, I was satisfied with the product. But the salesperson said he didnt like the end product so he went back and started over and he was right. The second product was much better. That's good serivce. read more

I went to the Thorndale Pa store and had something shipped ahead of a trip I am taking. I was so impressed with Matthew. he was running around multi tasking but still had time to have a conversation about the Eagles with me. read more

Service was excellent. Made sure that my shipment was fastened and secured. Conscientious and helpful. Will use again when I need to.

DO NOT EVER USE THEM! They lost an overnighted package that was to be signed for . They did not assist in investigation ! It was a horrible experience !!!!! read more

We've been there on three occasions during the past two weeks returning Amazon orders. Sheba greeted us as we walked into the store while waiting on two customers. She provided outstanding service and had us in/out of the store in no time. Service at its best! read more

This store is always so helpful in making returns to Amazon or other vendors. I am always greeted by a warm smile and great customer service! read more

Terrible experience at local UPS Store #4721 in Parkway Center, West Chester, PA. Unbelievably, NO WiFi in this modern age, so unable to get return codes. The guy there wanted $3 per Amazon package to tape/ wrap, service and $2.50 + tax to print return labels @UPS. There was a really helpful young lady there before the holidays but apparently she was fired due to not obeying UPS rules ie charge for coming into the Store and using Electricity and their oxygen. read more

From the very first time I walked into the store, I felt like a valued customer. Even during busy times, I never felt the staff rush me or hurry through my business of the day. They are all very friendly, but Sherwin has been my favorite since day 1. Owning a small business, this store has made sure that I took advantage of every benefit from renting a mailbox to shipping, to printing. I have never once been disappointed with services or products from this store. read more

I was skeptical about using this store because of all of the bad reviews. I was right to be wary because I had a terrible experience here. I paid for my shipping online so all I'd have to do was bring it in and have it scanned. I brought in my package and the guy at the counter asked if it was fragile because I put three FRAGILE stickers on it. I said yes. He said, I'm just supposed to let you know that we aren't responsible for any fragile packages. What does that even mean?? I send packages all the time with USPS, so I said OK, I packed it really well so it should be fine. He scans my package, and I turn to leave. It's dark outside and bright inside. In the reflection of the window, I watch the man THROW MY PACKAGE 6 feet into a bin with other packages. Of course you can't be responsible for the safety of packages when you treat them so poorly. My item hasn't arrived at its destination yet so I'm not sure if anything was broken, but that was exceptionally annoying. I wasn't going to leave a bad review on this action alone. I figured I'd just never go there again. But then I got an email this morning from the UPS distribution center saying that my package is on hold because it doesn't have a customs form attached. When I purchased my shipping online, the website had me enter my customs information, so I figured it was somehow attached to my UPS label. Nothing on the UPS website mentioned printing out a separate form and attaching it to the package. I know this store doesn't control the UPS website, but the person at the counter who checked in my package should have caught that and told me that I'd need the form BEFORE taking my package. That's what happens at the post office; they check to make sure your package has everything it needs before they take it. I don't understand all of the bad reviews about tape. Imagine how much money this business would lose if they gave everyone tape. Buy your own dang tape, you're going to need it anyway. Just don't use it at this UPS store. read more

Extremely rude on the phone. I wasn't even done talking and the person not only cut me off but also completely disregarded my concerns.

I have been to this location multiple times to ship on both my personal and business account primarily because of the store's convenient location. Earlier today, I took an item to the store with the intent to purchase packing supplies, pack the item, and then ship the item. The clerk, Walter, advised me that packing supplies (a box and bubble wrap) would cost roughly $10 and shipping my item via UPS Ground would cost roughly $25. Okay, fine. I purchased the packing supplies and began to place the item in the box and pad it with bubble wrap. Walter had the nerve to tell me to leave the store to pack my package. I don't know if it is company policy or Walter's policy to alienate paying customers but this was enough for me to decide to leave the store and not return. If I am buying supplies from your store and shipping with your store, why would you make me go outside to pack the item in the box? There is plenty of space on tables within the store and I'm told to go outside to pack the item in my car... Wow, that's excellent customer service... Not. I can't spend 3 minutes packing my item in your store? Okay, I won't be shipping with you today, tomorrow, or any other time. Good job losing a customer over something so silly. Nate, former customer for years read more

I'm in there all the time and wanted to pass along that my experience has been that the staff always goes above and beyond. They are helpful, friendly and truly define customer service. Started my holiday packing and shipping experience off well but really brought a little light into my day! Keep it up! read more

Is there anything lower than Poor-Fair? This is a UPS franchise store that a package was shipped from to me. In all fairness the store was not responsible for the actual delivery - the UPS driver was, but the store places a sticker on the box that states something like if this package is damaged do not contact carrier call this store at the number listed below. Well the package was damaged not beyond savage, but the driver dropped the package off at our garage around 6:00 pm - although we were all at home. So we never knew a package was delivered until the next morning after it had rained and our sprinkler system had come during the early morning. So you guessed it - I had brand new wet purchase inside of a big ole wet brown box. When I called the franchise store like the label said precisely at 8:02 am - I got worse customer service and attitude. I am so glad I was not in this store face to face with the gentleman because it would not have been pretty. I am not sure if he's the owner of the franchise or just a employee, but either way he needs to be fired or close it down. My advice is do not use this store better yet use FedEx at least they attempt to ring the door bell. read more

Today was the absolute worst experience I have had in any type of store in my life. I was greeted rudely by an associate I believe by the name Elaina. She was more worried about her phone then speaking with me. When she did address me, she had a snappy tone and was accusatory when I was seeking answers I had. She being frustrated left me alone at the counter in which a gentleman by the name of Matt came over to assist. He was polite, understanding, and calm and helped me through process. While working with him, Elaina interrupted us multiple times and was incredibly rude to not only me, but to him as well. When I told her I was receiving the answers she refused to provide she rolled her eyes at us and said some demeaning things that I am sure she didn't think I could hear. Matt apologized but I stopped him and apologized to him for having to deal with a co worker like that. There was an area Matt wasn't certain of and he grabbed another co worker named Markus and he was nice and helped as well. Elaina then tried to interrupt again at which I told her these gentlemen are assisting and she didn't take to kindly to that and started speaking Spanish to someone. I am bilingual and understood and basically said how poor of a job Markus and Matt do and how they don't know anything. After those two gentlemen helped me, it was a weight off my shoulders, especially after how I was treated to start my visit. Upon leaving, another customer came up to me outside about the interaction and echoed my experience saying it wasn't the first time she had seen that. I commended her for continuing to go back to the store time after time, something in which I certainly will never do again even though Matt and Markus were patient and helpful. It's a shame employees treat customers like that. read more

I was just charged $4 for the store to put a piece of tape on my cardboard box. Employees not helpful.

Called prior because our 4 yr and 2 yr kids would be with. Assured us notary was in till 6. Arrived at 5:10 pm and both notaries were gone for day. Packed kids back up and now sitting in 202 rush hour traffic. Thanks UPS for terrible service. Go to AIM Mail in Dilworthtown Shopping Center. Service is excellent. read more

I decided to go to this UPS due to the location to work. I took my pre-paid, labeled and packed box in for drop off. I have done this same routine and packaging for a UPS store near my house. As I put the box on the scale, I said, "This is for drop off. I think it's ready to go." The clerk responded snottily, "I don't." Surprised by his response, "I asked if he had tape to fix it." He said, "No, I have tape to sell." So, I said, "No, I will take it instead." I then left. The package was not taped any differently than the way I do for my usual UPS. in fact, it was not taped different than when Zappos sent the item to me - securely up the center opening. Anyway, I rode to the store near my house. The clerk there didn't take a second look. She thanked me and printed my shipping receipt. Now had she told me it was taped poorly, I'd say ok, maybe I didn't do it right. Maybe it needed retaping this time. However, since I'm not new to shipping boxes and this was the first time I had this reaction, I'm annoyed. The clerk, a young clean cut tall thin black man (I wish I had his name), was just being a jerk, wanting to sell some over-priced tape. This was Monday at 4:30pm. Take your packages elsewhere or to another line. BTW, the UPS in Thorndale is excellent. They have helped me over and over again. Comparing shipping prices, etc. Lesson learned. read more

UPS delivery guy just jumped out of some bushes to make a delivery. I know theres fourteen feet or so of woods and a small creek where he popped out at. He may have scraped his knee coming out; probably got wet, too. Way to go above and beyond my man. I think a medal is in order. read more

This store is fine, except for its prices, and I have finally accepted that I will have to drive a little further to a big box to avoid those prices. Twice, within 48 hours, I sent the exact same document, notarized, scanned and emailed, and the second time the price was + $5. I kept those two receipts for almost a year, trying to get the courage to return and ask them for an explanation. Giving them another chance now, I was charged $7 to scan and email a four-page document. I'll be back, guys, but only in case of EXTREME emergency. read more

I've shipped items from here multiple times now and everyone in the store has been through and quick. I'm in and out and my packages are on their way. Prices are good and employees are helpful. read more

I recently took a box to the UPS store at Parkway Shopping Center in West Chester to be shipped (merely a drop off as postage was already prepaid). The young gentleman advised that the box I was using would not work. The box was secured with strapping tape around all seams and the label visible and properly attached. He offered to re-box, at a fee, of course but I was certain that was not necessary. He was not able to express why the box was not appropriate and I left without accomplishing a shipment. I called another UPS store and they expressed no regulations and advised to bring the box in. I actually dropped the package at a Staples store and a UPS handler happened to be picking up at that time and he gladly took the package. He stated that all was fine with the box that I was using and placed it into the brown UPS vehicle. A call to the Parkway store to express my frustration with the service provided and request to speak to a manager was met with a lack of service and attention to customer satisfaction. My recommendation is to deal with another UPS location as the one in the Parkway Shopping Center is not interested in your business. Thank you, Erma read more