I had to ship some documents internationally. I had generated Fedex shipping label online, got them…read moreprinted and arrived at this location to drop off the package. Since I needed a return envelope with label too, I requested for help of the staff to prepare it. The person at the counter was very rude and impatient. She gave us wrong instructions and totally left us confused- instead of our insistence to paste fedex pouch with label on return envelope, she suggested to leave the labels open in the envelope! This did not sound right so we asked for more time, did our own research on the internet and finally did it the right way. Service at fedex locations elsewhere is much better.

This review is for the employee, Jovon - he was so kind, professional, patient, and helpful while…read morehelping me with my multiple packages to all different addresses. If I was an employer, I'd want people like him on the team.

These guys have been sending my mail to the wrong address for a DECADE. Good luck talking to…read moreanyone. The few times I have managed to talk to a person have been absolutely useless. At this point I am going to stop ordering and buying things. Who needs Things anyway?

Your voice mailbox is full. Trying to contact the Postmaster for package pickup issues at our…read morebusiness location in West Chester PA (previously we were served by the Airport Rd post office). We were told Wayne office would take care of our package pickup daily. You guys have ignored us for the last 3 months. Even after we manually go online to schedule pickup, nobody shows up. We have a small business in West Chester PA and ship nationwide and have never such a massive issue with package pickup until recently, and none of the post offices around here is taking responsibility.

It's fast and easy and never crowded. They work efficiently and you're in an out in no time.read more

This business includes a U s Postal service substation for Lionville PA. Don't waste your time and…read morerisk your packages using it. I mailed a package there and the tracking show it still being there. when I inquired about it 6 days later, I just got a lot of attitude from the owner about how the USPS is a civil service so you shouldn't expect them to actually deliver it and a directive to go to a real Post Office to file a lost package claim. the owner here is very vocal with anti government views, all the while collecting money from it for shoddy service. I won't make the mistake of ever going there again.

Visited this place recently to get items for a DIY project, as you entered, you will see the UPS…read morestore on your left side and checked with them, and the person was friendly and gave me some suggestions. Then, as I entered the store, staff greeted and went to my section to gather materials, and my items were in stock. They have organized it well and are easy to find.

Good selection and friendly staff…read more Nice to physically look at and feel a new product you are considering

Rob & the other workeds are so patient & helpful! They go above and beyond. No other post office in…read morethe area offere exceptional service like Paoli does. Never an issue and the most kindest helpful people! Thank you Paoli USPS for always making it a seamless experience!

I see so many complaints about this location and I'm really puzzled as to why. I think most post…read moreoffices are good unless you don't know what you want (ie don't know how you want to ship something, don't have item boxes/wrapped, want to look through every stamp style available for purchase). People that expect them to tape up their packages for free are living in a pipe dream. Most post offices do have supplies but they are available for purchase. (The cost of being unprepared) I went around 2 today and they had about 4 people ahead of me in line. Although there was only one woman working, the line moved quickly. I had prepaid packages so I'm generally in and out. The woman working was pleasant as well. It's not a huge post office but it does it's job.

mailed a card to my daughter on February 5th which was placed in my mailbox for pick up along with…read moreanother card to my Grandaughter from my home on Norwood Road. My Grandaughter received her card on the 11th but my daughter did not receive her card which contained two checks. I was contacted by a neighbor who lived on Woodland Drive on the 12th who came to my home with the two checks for my daughter which she found on her driveway. The checks were wet and had the note I attached to them but the card and envelope was not there. Please explain what could have possibly happened for this to occur.

Nicely maintained post office in boot road Downingtown area. They do offer passport services along…read morewith other services. I like this location and and it is very easy to schedule appointments using the website. The staff is friendly and sometimes it will be busy .

Super friendly and informative staff. Great selection of packing and mailing supplies. Plus…read moreadditional things like notepads, pens, and cards. Decent prices on supplies. Easy parking in a small strip mall lot. Great experience overall.

I love this place ,the people who work there are very helpful and friendly that they know you by…read moreyour name . I love the great smiles and the warm greeting when you arrive would not go anywhere else for my mailing needs.

Usually time stands still at a post office. Especially THIS post office. I must admit, I was…read moreshocked this time around. I got quick and friendly service. I didn't have to wait for 30 minutes while one person walked around and one person waited on a line of two people that seemed to take an hour lunch break every time. The female employee answered my questions, helped me make my final decision, sold me some stamps to boot and got me on my way...quickly! It was such a relief! Previous visits have taken me my entire lunch break when I had a job that took even less time. I must also give props for how quickly their mail goes out. When I mailed out our save the dates. People literally had them the next day or two days later. People that didn't even love super close, either. A 45 minute drive away from us and they received their save the date the day after I mailed it in the blue mailbox just out front of this post office. It really impressed me. I've been doing that ever since rather than using the mailbox in my development. Well done, USPS...keep it up!

I print my own package labels at home, complete with the barcode, and pay for them before I print…read more There are no drop boxes at this location for packages, only letter sized mail. I have brought in my stamped packages and have waited in line just to hand them to someone. A nice younger lady who works there advised I don't have to wait in line next time, just leave them on the counter. That would be great except the older lady who works there gets a huge attitude with me EVERY time I go in there and tells me to wait in line. Look, I get that people are waiting for service, but I don't need any services. If they had a package drop box I wouldn't even come inside at all. These two ladies need to talk about what their policy is for PRE PURCHASED POSTAGE packages and get on the same page because they are telling me two different things and that older lady always gives me a huge attitude when I try to leave my box on the counter as instructed by the younger one.