The appliance tech started out ok, but he did not move the appliance from the wall. This is a…read moreclothes washer. Tech came out and stated he had bad news. He stated that the problem on this washer was the basin shocks were bad. He stated the parts were no longer available. His recommendation would be to replace the washer, and he had 2 for sale. His first lie was that parts were not available. PARTS WERE AVAILABLE...Internet search found MULTIPLE parts available. To include Amazon. I ordered the OEM parts, and should arrive today. I told the Tech that the issue was probably the shocks on the tub according to the troubleshooting manufacturers page (Samsung) The reason I called this company was I am not physically able to move the washer or anything having weight. Service did not meet basic needs of service call. Only solution was to replace washer less that 2 years old with parts that were easily available. Not happy with service, and feel I was taken advantage of.

Arrived fast and did everything super fast and professional. A+ service. Can highly recommend.read more

Great service. We received same day service on a busted refrigerator. The receptionist was…read moreprofessional and prompt. Definitely recommend

Very disappointed in the service and would not recommend. I initially called on Wednesday about my…read morefridge and freezer not cooling properly. They sent out a technician within a few hours of the call. The technician fixed a leak and refilled the Freon, I spoke with Juan that explained the cost and told me this would fix it for a year, maybe more, all in all $550 repair. The next morning I noticed ice packs in my freezer were not frozen. I called the office again to let them know and they assured me the technician would call me right back and they would be back out that day. By Friday I had not received a phone call and no one had been out so I called again they assured me the technician would call and they would be out that day. Juan called a few hours later apologized and explained my compressor would need to be replaced for $1300 but they would deduct the cost I had already spent. I asked if they had any used refrigerators there they had already done this with and he said yes they are $1800. He told me he could be by between 1-2pm that day, never showed up or called. We lost everything in our fridge and freezer over the holiday weekend.

Tommy has repaired my washing machine! He installed a new in cabinet microwave yesterday. He is…read morevery nice to work with and super efficient. I will call him any time I have an appliance problem

This company is top notch and knows their stuff. Fixed my stovetop in no time. I couldn't recommend…read morethem enough. Honest and reliable! If you need an appliance repaired, then give them a call.

We have bought several appliances from Direct Appliance over the years! Great owners! caring &…read morevery helpful! Good prices & very knowledgeable about the appliances! Great service! Only place we buy our appliances!

A family friend bought a new washer and dryer stackable from here and it broke down on her in less…read morethan a month.

David was excellent and fixed my Roper washing machine! Great communication, transparent, and…read morefriendly. They were able to get me on their schedule in less than 48 hours for a diagnostic service. I will be using them again if needed!

Never again! I had a roller go out on my clothes dryer and the technician they sent me was rude,…read morejust for a start! I was told that the issue with the dryer was fixed and charged accordingly. Months later, I had the same issue. I called someone else to come because of the rude treatment from Mr. Appliance. As it turns out, the first issue wasn't actually fixed. The first roller was simply removed, not replaced, so I was charged for somebody to treat me shabbily and take my dryer apart. I will never use this business again! Ever!

I went in late last night to get some parts to fix a water leak and Devin helped me find everything…read moreI needed in a quick helpful manner. If you ever need a fellow that's quick and respectful he's the man!

This place was filthy !!! I've never seen Home Depot so ran down ! There was empty drink containers…read morestashed on shelves , horribly dirty floors , the place was just a mess ! Their displays were filthy and scuffed . I've never seen Home Depot in this shape :/ No thank you ! Maybe a store improvement would entice home improvement, until then , Lowe's it is !

Bought a computer and electric razor from here. Neither of them worked longer than a day and I was…read morerefused a return of both. Took over an hour to find out they couldn't do anything. Waste of time and money. Won't be back to a best buy. Horrible value for the money.

Outstanding customer service from the Geek Squad at the Midland store today with my laptop, which I…read morehad purchased from different best buy store in different city. They really went the extra mile for me, while I was traveling on the road. Just like that I'm back in business! They deserve raise.

Amazing customer service! I came in with a small problem of a kitchen sink soap dispenser and I was…read moretreated so personally, extremely helpful, and solved my problem. I was worried my issue wasn't worth their time, but the exact opposite happened. Thank you, Reece Bath and Kitchen!

From the owner: We're open all week, with Saturday appointments available…read more Reece Bath+Kitchen celebrates spaces that bring joy to the home. As part of the Reece Group, with 100 years of history, we offer inspiration and access to the latest trends in kitchens, bathrooms, and more. Visit us at 3303 West Illinois Avenue Suite A, near Sierra Tile & Stone Tile contractor. Whether you're remodeling or starting a new build, our knowledgeable team will help turn your dreams into reality.

Terrible service - first of all they only come from Midland to Odessa once every other week (20 min…read moredrive) so now that I have waited my two weeks I called to make sure they were still coming and the receptionist confirmed the appointment and then another office personnel called back 10 minutes later to say the technician was sick and couldn't come. Apparently they have 1 owner, supervisor and technician and they are all the same person. Funny that when I called to confirm the first time and get a more narrow time frame she "didn't know which technician would take the ticket".

If I could give zero stars, I would. Not only do they give you the run around with regards to…read moreordering and getting your part, they are incredibly rude. Mary who works the phone is one of the most discourteous people I have had to deal with. They obviously couldn't care less about their customer's satisfaction. After dealing with them for two weeks I decided to try West Tech Appliances and they are a million times friendlier and easier to work with. DO NOT USE FAMILY MAYTAG!! Go with West Tech Appliances unless you enjoy dealing with rude people.

Jerry , the owner, is not professional or honest. He took my money and ran. He gave me two…read moredifferent diagnostics for my Samsung Refrigerator within 3 days. I paid him $100 literally for 8 minutes. He didn't even do a full observation on my refrigerator. Just stood in my kitchen without even pulling my refrigerator out and observing what is wrong. Refused to give me my money back as well. Also not Samsung Certified so don't waste your time.

From the owner: We are here to service the Midland/Odessa area for all you major appliance repair needs. With over…read more40 years experience our technicians will be able to give you fast and friendly service in your home. Please feel free to text 432-352-0273 with any questions and faster response. Thank you