Adam is professional, knowledgeable and on time. It's easy to set up an appt online even for Sunday…read moremorning. Absolutely worth calling for repair of Wulf oven/stove and Subzero refrigerator.

Requested repair for my Samsung gas oven that wouldn't heat up. Adams Brand reached out quickly and…read morescheduled an appointment for less than 24 hours later. Nick showed up on time, was polite, efficient, knowledgeable and customer service oriented. Should the need arise I wouldn't hesitate to call them again and/or recommend them to family or friend.

Very responsive and professional! Excellent service all around. Service location: Cohasset, MA.read more

Very responsive and excellent communication. Service person…read morewas very helpful. Cost was competitive.

When I called, Tony explained that he didn't work on my model of washing machine but he asked…read moreseveral questions about the problem I was experiencing and suggested several things I could try to fix the issue. Real knowledgeable and committed to helping people.

Tony is extremely knowledgeable, helpful and HONEST. I highly recommend him for any home appliance…read morerepairs.

I called Mass Appliance Masters last Monday 02/09/26 about my washing machine at 2:30pm and they…read morecame to my house that day around 4:30. Diagnosed the issue ordered the part and they are back today 02/16/26 repairing my machine. Very responsive and reliable. This was after I was assigned a scam artist company by Electrolux. Buyer beware if you ever get assigned to APS Electronics.

I contacted Mass Appliance Masters on 6/11/26 to fix my dryer and was able to schedule a visit…read moreimmediately. Oleg was our technician and he was fantastic - both professional and polite. He was able to diagnose and fix our dryer in the same day. In addition, both the reception team and Oleg kept us informed through text message updates on timing/arrival. If we have any appliance service needs in the future, we will definitely be contacting them again.

My dryer at my business was not working. When you own a…read moredoggie daycare and you are drying 5 loads daily, it becomes a bigger problem. I called several places and was told, they could come out next week, which was not soon enough. I called Mr. Appliance in Tewksbury and they are mine/your Best Choice. They were professional, prompt, reasonable and even told me the technician name. Damien came and fixed the dryer, he ordered a knob which was not supposed to arrive until next week. Today, Damien returned with a knob! He we

Do not use this company - they misrepresent who they are and what they will do. they never…read moreconfirmed the appt, never showed up and after 48 hours my call record, appt made and why, totally disappeared from their system. Use a local business where you schedule with an employee of the company. My rating is NO Star.

Excellent service provided! Thank you! -- professional, polite, and on time. Will use again.read more

Okay. The technician fixed the Goodman system and the AC is working. It is definitely not cheap…read more The total cost before discount (10%) is over $1500. I had to find the discount on their website separately because they do not offer to me automatically. I am not happy with the communication and the thermostat replaced. It is a rental property. Unlike other companies I used, I never received a call 30-60 mins before the technician arrived. So I was not sure if he showed up or not. Whenever I called the company, I was talking to the teams handling customer service, not the technician directly. So there is always a middle man between the tech and me to translate information. The diagnosis was on Wednesday. I approved the quote right away after I received it. The repair was the next Thursday 8 days later. The appointment was initially scheduled for the morning between 9-12. I then got a call to say he could not make it on time and would be there around 1pm. I got a tenant message to say he still did not show up at 2:30PM without any call to inform he would be further late. What I am most disappointed is the new thermostat installed during this repair! He replaced my old programmable thermostat with a new FocusPro N100 Non-Programmable Thermostat 1H/1C. When every household is switching to a smart thermostat, he installed an ancient manual controlled thermostat! I would appreciate he could give me some option to select different types of thermostat. I would have no problem to pay for something better or even buy a smart thermostat myself. I called the company to complain about it. All I got was it is fully functional and it is more modern than my old programmable thermostat! I could not be more disappointed about this. Despite they fixed my AC, I do not feel comfortable to use this company again and to recommend it to anyone else if this is not addressed.

great service awesome price I've used him for years and he never lets us down, weather it's a…read moredryer, washer or refrig

Very good, could have recommended costly repair but after some diagnostic work and research told us…read moreto trash the fridge/freezer and buy new.

Very good service. Timely, efficient and experienced. Would highly recommend using for appliance…read morerepair.

From the owner: Major Appliance Repairs on All Makes and Models of Appliances. We service all Washers & Dryers,…read moreOvens & Ranges, Refrigerators, Dishwashers and Disposals. All Makes Such as GE, LG, Whirlpool, Maytag, Frigidaire, Kenmore, Samsung, Amana, Kitchen Aid, etc.