Paid hundreds of dollars to refurb my machine and they wanted another $100 to show my wife the…read moreproper way to thread it. Extremely petty. Would have taken them five minutes to talk her through it. Instead of gaining a customer they have insulted me and my family. They are rude curt people and don't deserve your business. A simple gesture is all we asked. They deserve less than 1 star.

I had a Juki TL 2200 mini (just like the TL 2010). It was 5…read moreyears since it had been serviced. After removing my foot from the pedal, it kept stitching, and the thread cutter was not working. So I was concerned it was a control board failure. They called and said it was all set and fixed! I was thinking I would need to get a new machine if the repair was over $300.00 to $500.00 Less than $300. I was delighted. Brought it home and ran it through all my tests, and it works as good as new!!! They don't sell Juki's but they are a certified Juki repair.

This is one of the few stores left where you can actually walk in, talk to someone who knows what…read morethey're doing, and walk out with the best vacuum for your needs--or get yours serviced properly. I recently bought a vacuum from Amazon, and when I opened the box, it was clearly used. I had to send it back. Experiences like that are exactly why we need to support these local stores instead of relying on Amazon. Great store

The owner of this business treated my 75-year-old mother horribly and did not adhere to the agreed…read moretimeframe or quoted price. She left in tears.

4th time here. Friendly, absolutely no sales pitch, just honest. Thank you Pat, for your education…read moreand guidance. I will continue to be a repeat customer.

I was looking for a new vacuum and I was told that North Shore had a good selection. What actually…read moregives this a 5-star review is that the repair guy, (name escapes me), suggested I bring in my vacuum cleaner to see if it was worth a repair, instead of going for the upsell. I respect that. Although it turns out my old vacuum would cost more to repair than it was worth, I am most definitely going to purchase a vacuum at North Shore because they know their products which are of excellent quality. You don't find this kind of service at big package stores.

My 20+ year old Maytag stackable washer stopped working Friday morning. We called Saturday (they…read morewere closed), left a message, and got a call back first thing Monday morning. The repairman was here by 9:10 Monday, replaced the broken piece, and had my washer fixed in under 30 minutes. I'm happy to pay for proficient service like this!! This level of efficiency, professionalism and dependability is hard to come by these days, but was top notch all around, from the gentleman on the phone Mike, to the repairman who came to the house. I could not be more relieved to have reputable service like this just one town over! Thank you!

I highly recommend Greg Rogers . Very punctual, honest , fair prices . I have been using them for…read moreyears . Stick to those simple appliances without the fancy smart features and buttons . You save a lot of money and aggravation and you keep a business like Greg Rogers open for a long time to come .

I purchased a Maytag front-loading washer from Gray's six or seven years ago. The price was fair,…read moreit was delivered within a couple days, and it's been working great ever since. Then, my ~25yo dryer gave up the ghost last fall so I went to Gray's to begin pricing new machines. I happened to go during a sale, and found a Maytag dryer that had all the options I wanted (and more) for far less than comparable models were going for at big box stores. Again, the delivery was prompt, and the machine is fantastic. **I also took advantage of their haul-away service on both purchases.

I purchased from Grays in November of 2025 new Whirlpool kitchen appliances including a…read morerefrigerator, stove, dishwasher, and microwave. i needed to replace the refrigerator that I purchased from Grays years ago but I was enticed to purchase the other items with a offer of rebates. The sales person Dan Skafas agreed to do the necessary paperwork. It is now march of 2026 with no rebates and a brush off from Dan and surprisingly from Dennis Gray. A younger generation of the Grays family is operating the store and does not care. SAD!

My nearly 20 year old dryer started having some odd issues and I'd hoped to salvage it. Having a…read morenot-so-great prior experience with an appliance repair company I was pretty anxious about the situation. Thankfully I got a referral to Ed's Appliance from someone I trust. I left a voicemail over the weekend about the issue and Ed called me on a Monday morning. I greatly appreciated the call, and his offer to get details over the phone about the model and issue (which I sent a brief video of). Ed looked into it and very kindly provided honest feedback and guidance about the issue/situation and even turned down my offer to pay him for the time he took to look into it. Can't get more honest and fair than that. Based on the experience I had with Ed's, I have no doubt Ed's would logically look into an issue and charge fairly for a repair. I'm grateful Ed's is out there for when yet another appliance starts acting up.

Exceptional service. Prompt response to inquiry, repairman arrived when promised, diagnosed…read moreproblem, ordered part and returned with new part as promised. Professional & friendly and reasonably priced. Highly recommended.

Just hosted Mom's 85th. Set up, service for 15 couldn't have…read morebeen better. (But we're a little biased as this is our favorite place locally)

Very accommodating. Repair done efficiently and fairly priced. Excellent communication too. This…read morekind of service rare today.

Visited 10-Feb-2020: Mark is a real professional. I had a central vacuum hose with electric…read morepowerhead that I had converted from a "pigtail" to use "direct connect" to obtain power, but that conversion I had done years ago never fit right. I had obtained the conversion parts from MD, the OEM. Over the years the cuff broke and I searched for a replacement. MD sent me a replacement, which again didn't fit. I visited the shop from where the hose was originally purchased and they told me they couldn't fix it because it was too old (15 years perhaps), and I would have to buy a new hose for around $200. I searched online in vain. I called around locally and was referred by another central vac shop to Easy Housekeeping Shops, saying Mark could probably fix it. I contacted Mark by phone and after explaining the situation and texting a few photos, Mark said he'd have a part in a few days. Today we met for the first time and within minutes Mark had the repair made - for $20! Clearly Mark had immediately recognized what was required to perform the repair and ordered the part without hesitation. Apparently the hose ends do come in different sizes but I found no one else that either knew the difference or cared enough to locate the correct part. When I shared my experience, Mark simply and honestly replied that he knew how to fix vacuums, as that is what he did. Save your time and energy, and contact Mark first.

This is one of those places that you drive by all your life and never realize it's there. This is…read moreone of those old houses that have been turned into a vacuum repair and sales shop. "Who would EVER go there?!?" I used to think. Well, I'll tell you who. I go there. And here's why. My vacuum's belt broke. I didn't even know you could replace those. I was gonna buy a new vacuum because isn't that what you do when stuff breaks!? We live in an era of disposable technology; if it's broke, chuck it and buy the new model. After trying all the local hardware stores, I was lucky enough to be directed towards this place. It seriously looks like nothing. An old white New England home with signs for vacuum repair and numerous vacuums out on the front porch. I've driven by here a million times and never even knew it existed. I was desperate to fix my vacuum and ran inside hoping to find the correct belt. I knew the part #, and had the old belt with me. You walk inside this place and the first thing you notice is the SMELL. It smells like CLEAN. Really cool. Smells like you buried your face in a new carpet. The place was open a few minutes before the opening time posted - and people were actually coming OUT of the place with vacuum parts they had just bought. Busy place! Who knew such a store did business anymore!? The friendly guy behind the counter was able to pick out my correct belt within seconds. $3 later I'm out the door. Vacuum now works like it's old crappy self. This place was a lifesaver. I almost wish I didn't find it because I really wanted a new vacuum. Something futuristic with an ipod dock or something. That would be cool. Also learned - those "Dyson" vacuums are total crap. That's all he repairs here. If you have an older canister Electrolux vacuum - hang onto that sucker for all you're worth because those things last forever - no joke. Dyson = disposable technology. They don't make'em like they used to, folks. Well, at least Dyson is keeping this guy in business. Now if you'll excuse me, I have guests coming over and need to finish vacuuming....