Excellent service provided! Thank you! -- professional, polite, and on time. Will use again.

Okay. The technician fixed the Goodman system and the AC is working. It is definitely not cheap. The total cost before discount (10%) is over $1500. I had to find the discount on their website separately because they do not offer to me automatically. [[HIGHLIGHT]]I am not happy with the communication and the thermostat replaced.[[ENDHIGHLIGHT]] It is a rental property. [[HIGHLIGHT]]Unlike other companies I used, I never received a call 30-60 mins before the technician arrived. So I was not sure if he showed up or not.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Whenever I called the company, I was talking to the teams handling customer service, not the technician directly. So there is always a middle man between the tech and me to translate information.[[ENDHIGHLIGHT]] The diagnosis was on Wednesday. I approved the quote right away after I received it. The repair was the next Thursday 8 days later. [[HIGHLIGHT]]The appointment was initially scheduled for the morning between 9-12. I then got a call to say he could not make it on time and would be there around 1pm. I got a tenant message to say he still did not show up at 2:30PM without any call to inform he would be further late[[ENDHIGHLIGHT]]. What I am most disappointed is the new thermostat installed during this repair! He replaced my old programmable thermostat with a new FocusPro N100 Non-Programmable Thermostat 1H/1C. When every household is switching to a smart thermostat, he installed an ancient manual controlled thermostat! [[HIGHLIGHT]]I would appreciate he could give me some option to select different types of thermostat. I would have no problem to pay for something better or even buy a smart thermostat myself.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]I called the company to complain about it. All I got was it is fully functional and it is more modern than my old programmable thermostat! I could not be more disappointed about this.[[ENDHIGHLIGHT]] Despite they fixed my AC, I do not feel comfortable to use this company again and to recommend it to anyone else if this is not addressed. read more

Excellent timely service! [[HIGHLIGHT]]Small issue with them having the wrong email address - not sure how that happened- but all in all I would definitely recommend them[[ENDHIGHLIGHT]] and will call them again with any appliance service needs in the future. read more

The repairman came quickly to help us solve the issue of a broken dishwasher and washing machine. [[HIGHLIGHT]]We were very happy that they could come during a weekend since another place we called were not available either during a weekend or holiday.[[ENDHIGHLIGHT]] They found the problem easily and got the part we needed and put in in a reasonable time. The value for the part was reasonable and ordered quickly too. We will definitely call again if we have another issue. read more

Fast, efficient and did a good job. Our freezer works again! Prices seem inline with what I thought it should cost.

[[HIGHLIGHT]]Friendly team, prompt responses, and quick availability![[ENDHIGHLIGHT]] Highly recommend. A++++++++++ read more

Great response time but unreasonably high quote. The turnaround time for parts is average but the actual repair is speedy.

Had my electric range fixed. [[HIGHLIGHT]]Quick response to my request, quick and easily scheduling[[ENDHIGHLIGHT]], professional technicians, and reasonable pricing. Will use again. read more

I am more than impressed with ABV Appliance and wish I had reached out to them sooner--i.e., before going with the default GE (manufacturer's) own technician. I called to schedule and Vlad, the Licensed Technician, came the next evening on December 14, 2023. Vlad is a thorough Licensed Technician. He first listened to the compressor sound of our refrigerator, then continued to do additional diagnosis to ensure that the problem isn't caused by something else (which is less likely BUT happened to be the case here! We're so lucky to have found ABV Appliance. On top of that, Vlad explained to me what he was doing and why -- and what the GE technician failed to do -- all while he was making his analysis and testing. Prior to ABV Appliance (Vlad) coming here, we didn't know better and went with the GE (manufacturer's) technician, who simply listened to the compressor and concluded that it's the compressor that's causing the whole issue. WRONG! Most technicians could get by doing haphazard job, providing wrong diagnosis and wasting consumes' money. But not ABV Appliance. Like I said, Vlad took an extra step and used his technical tools to diagnosis to figure out that the compressor isn't the issue here. Luckily, I felt something was shady with the GE technician (unwillingness to provide a written diagnosis for us to file a claim with our insurance (credit card warranty). I trust ABV Appliance fully and know that they have consumers' interests as their top priority. While they could easily recommend me fixing the refrigerator and make more money from me, they were honest and give their honest professional recommendations, which is to glibly a new refrigerator because the cost of fixing this refrigerator is way more than the price of the refrigerator itself or a new one. My insurance (Credit Card Extended Warranty) asked for very specific and detailed information from the Licensed Technician and ABV Appliance has been able to provide a written report of the diagnosis, even refuting the GE (manufacturer's) wrong diagnosis, for me to use to file this claim. They said they deal with insurance claims all the time and from the look at the detailed report they provided to me for submitting to my insurance, I can tell they are experts in fixing these appliances. I would wholeheartedly recommend ABV Appliance and, again, recommend them over the manufacturer's own services--as those are not trust worthy and are just in a hurry to finish their quick haphazard diagnosis without caring that the fridge would broke down again in a few months. As for values, it cost only $95 for their visit and very thorough diagnosis. Note, this is cheaper than GE's technician, which cost $119.95 for a haphazard incompetent job. I believe in ABV Appliance and trust them with all my appliance repairs need. I trust their experts' diagnosis and trust that they have customers' interest at heart. An honest and thorough and competent business like this is bound to succeed and I will be monitoring them as they get more customers by reviews like Yelp here and by word of mouth. Also, note, as of now, there's 20% off for Yelp users , so be sure to take advantage of that--but I honestly would use them even without the discount as I have experienced enough with bad technicians from manufacturers and other services. Finally, thank you again, ABV Appliance, for an awesome and thorough job that even GE (manufacturer's) own technician failed to diagnosis correctly. I can confidently tell all of my Yelp friends and friends to trust ABV Appliance. You are in good hands. Trusty business and does a thorough all in the interest of what is best for their customers. Because I'm so impressed by the quality and honesty and professionalism of ABV Appliance, I am more than happy to provide any information to others -- just PM me. I can even show the comprehensive detailed diagnosis they written for me to file my claim with my insurance (Credit Card Extended Warranty). Thank you, ABV Appliance! Will definitely use your service again. read more

ABV Appliance - I'm first to tip here--because ABV Appliance has impressed me and exceeded my expectations. - Appliances & Repair Near Me - Boston, Massachusetts

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Good service. The technician was knowledge and worked quickly to diagnose the problem with my fridge. Ultimately I ended up replacing the fridge rather than getting it repaired. [[HIGHLIGHT]]The office was friendly, helpful, and responded quickly to my questions about payment for the service call.[[ENDHIGHLIGHT]] read more

Our dishwasher.. just past its warranty suddenly stopped working. The ABV repair man was there the next day, diagnosed the problem, ordered the part, called within a few days and we scheduled the repair. They were on time, efficient, and courteous. Great value, great service read more

Very professional and very quick to come out and address the problem. Would highly recommend!

[[HIGHLIGHT]]I had a wonderful experience with ABV repair[[ENDHIGHLIGHT]] . Everyone was super nice, respectful, prompt, and direct. [[HIGHLIGHT]]it was very easy to get any answers I needed, and they were always a phone call away![[ENDHIGHLIGHT]] 10/10 customer service and my fridge is all fixed up now. I been putting off this task for a long time now, but ABV will be my go to for repairs going forward read more

Fast response, reasonable pricing, work completed as promised. Had a microwave repaired, high-end model, saved me the cost of a new one. Will use again if needed. read more

I had a temperature problem with my sub-zero fridge. ABV quoted $5000 parts and labor to fix the problem. I had another vendor take a look, at the problem was unrelated. It was fixed for hundreds (not thousands) of dollars. Seems like ABV is a national front company that handles incoming requests and delegates out to different contractors. So quality and experience may vary. Update: [[HIGHLIGHT]]I reported this issue and they refunded my service fee.[[ENDHIGHLIGHT]] read more

Had some trouble with a coin op washing machine not working . I did a local internet search for an appliance repair shop in Boston. [[HIGHLIGHT]]I spoke with the gentleman on the phone who took my information and were able to set up an appointment right away.[[ENDHIGHLIGHT]] They didn't assessment, told me exactly what was needed to repair it. They went and got all the parts. They came back within a day or two and put it back online. I found the price to be very reasonable. I would definitely recommend them. read more

[[HIGHLIGHT]]I received a fast response to my late afternoon service request for my malfunctioning gas range/oven.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]Scheduled an appointment for the following day.[[ENDHIGHLIGHT]] Technician called ahead to tell me when he would arrive, and he was right on time. He conducted a thorough troubleshooting procedure, identified the problem, and replaced the malfunctioning part. A big plus -- they have a well-stocked parts warehouse for all major brands so there was no delay to order necessary part -- the technician already had it with him. Very professional. Fairly priced. Highly recommended. My wife has already used oven to bake cookies! read more

This company receives a 2 star only because the technician showed up on time. What was being serviced: Refrigerator Let's start with the "diagnostic" service, the tech comes into my home, sets up his tools, removes the back cover of the freezer and determines that a wire responsible for regulating temperature needs to be replaced. [[HIGHLIGHT]]After the diagnosis the tech tells me that he will relate the information to his boss and move forward with the repair after obtaining the part.[[ENDHIGHLIGHT]] I pay for the his service and receive an invoice via email, the transaction was handled via mobile phone payment. This is where things get interesting. [[HIGHLIGHT]]A day goes by without a follow up from anyone who works for this company.[[ENDHIGHLIGHT]] [[HIGHLIGHT]]So, on day three I called ABV in the AM and get in contact with the manager (whoever), he confirms the visit via invoice #, then acts as if he had no information for me, I explained to him what his tech said about the part, then he rambles off about not being able to find a part " I don't use after market, blah, it can take 1 month to a years to find a part" which is bullshit.[[ENDHIGHLIGHT]] I'm an IT Technician, I deal with repairs and ordering parts from reputable suppliers. I also repair my own damn car, so I know how this shit goes. Lastly, the guy I'm speaking with tells me " I recommends buying a new refrigerator" (mind you the refrigerator is only 5 years old and practically new in good shape). The man blatantly lied to me, I found the part for under $75.00 within 5- 10 minutes. And guess what, Sears repair center sells the part, why wouldn't they because they sell the damn refrigerator. My conclusion is that the manager took my money and ran with it. O yeah let's mention that along with his rambling he mentioned "he isn't trying to scam me", that's for damn sure what this felt like. Easy diagnosis, easy $120.00. No actual work done. Next I will contact the Better Business Bureau. read more

Oleg came today same day I called and quickly find out what's wrong and also performed dryer maintenance without extra cost. I now know what to call next time I got appliance issues! read more

ABV Appliance - Oleg the handsome guy here is my repairman. - Appliances & Repair Near Me - Boston, Massachusetts

This is our second time using ABV for our Bosch stackable washer and dryer. [[HIGHLIGHT]]Response time is quick.[[ENDHIGHLIGHT]] Technicians are knowledgeable. And job gets done. I'd recommend these guys to others! read more

I want to highly recommend ABV Appliance...especially Ivan! [[HIGHLIGHT]]He called ahead., on time, courteous![[ENDHIGHLIGHT]] Made the repair and explained what the problem was. Saved me a massive headache with the repair! Thank you again! John N read more

Terrible - trick pricing and enormous repair "estimates." Also, it takes days, not hours to make progress.

Wow! ABV saved the day! My wolf six burner oven. stopped working the week before Thanksgiving and that is a bad thing when you're hosting 15 people. The team from ABV was able to schedule me very quickly, order the parts and get back to install-- all before I had to put the turkey in the oven! I would definitely call them again! read more

[[HIGHLIGHT]]ABV was easy to deal with.[[ENDHIGHLIGHT]] They sent a repair man out to our house quickly after our fridge was damaged during a move. They needed to order parts and came back about a week later to make the repair. The second service call, while expensive, appears to have done the trick. The ice maker is working again and the freezer door is now works properly. I would call ABV again read more

ABV, The ABV repair man was great, did a fine job and checked the whole stove. I will call this company from now on. The company was able to get the necessary parts very fast. A job well done. read more

I hired them to fix my Bosch stackable washing machine which was not draining properly. The first visit was to diagnose the problem. The follow-up visit was to install the drain pump. It took a couple days to get the part. All running smoothly now. 2 technicians and an intern were assigned to the job. read more

Twice, in the period of 2 weeks, I was assured a visit within the 3 hour window. On the first occasion, completely understanding delays occur, I rebooked for the following week. But again, the no-show was a lame email saying they were again delayed. Unprofessional to say the least. Total disregard for others' time. We had used them before with success, but after 2 failed visits, we will seek solutions elsewhere. read more

ABV Appliance has a very professional team. They have repaired the air conditioner and the beer cooler in my store. Appointments are always on time, the prices are reasonable, and the technicians are highly skilled. Five-star service -- highly recommended! read more

[[HIGHLIGHT]]After my complaint they were quick to rectify the situation.[[ENDHIGHLIGHT]] They explained the costs associated with the order and refunded me my initial deposit. [[HIGHLIGHT]]Very pleasant to work with - and I believe very well-meaning.[[ENDHIGHLIGHT]] As I stated previously, the technician was very pleasant and prompt - I think my frustration was mostly that they didn't listen to what I had already told them about the problem - I think it could have been handled more quickly and efficiently - but they seem like a very good company. read more

[[HIGHLIGHT]]Prompt response to online inquiry seeking repair of a-now-discontinued Avanti portable washer.[[ENDHIGHLIGHT]] Purchased in 2011 - for an apartment-to-sink-hookup - worked flawlessly all these years - until it stopped. Cause? Unclear? Because of its age - manufacturer in Florida suggested "buy a new one". We decided to try and fix it - ABV responded to a Yelp inquiry - promptly - noting the base $95 initial consult fee. [[HIGHLIGHT]]We were able to get an appointment the next day[[ENDHIGHLIGHT]] - technician, while not English Speaking, came prepared with Mobile Phone Translator - he was careful - worked neatly - found the problem, that was not easily fixable. NONETHELESS - he was able to work around a broken part - efficiently, neatly, and with great success!! [[HIGHLIGHT]]Extremely pleased with whole experience - payment was made and receipt instantly generated via Cell phone services.[[ENDHIGHLIGHT]] Extremely pleased with this company on a chance well taken. We'll be calling up on ABV again. read more

They came immediately and fixed my oven very quickly! They were kind and didn't recommend a costly procedure ! Highly recommend

Deceitful company. [[HIGHLIGHT]]Shouldve cancelled them when they failed to show up to initial appointment.[[ENDHIGHLIGHT]] Gave them benefit of the doubt and had them repair some digital component of dishwasher. Had to have them return as dishwasher was left unsecured and would tilt completely out when opened. They had the nerve to try and charge $150 to "secure" it. Had to remind them it had been secured before they "repaired" it. Took them all but two minutes to secure it with the corresponding screws they forgot to replace. Shady practice. Please stay away. read more

Leaking Viking refrigerator. After two visits and $2800, problem still happening and they want another $600. Called a different company that is fixing it now, says that problem was not properly diagnosed or repaired by ABV. read more

Nick did a great job fixing our ice maker and cleaning the Kitchen Aid refrigerator. He is efficient and trustworthy in his suggestion to clean the main parts of the refrigerator while replacing the ice maker. The office staff was also very helpful and friendly in getting Nick scheduled. Overall, a company with terrific service and fair pricing. We will definitely use ABV again when necessary! read more

Gosh what to say here -- our LG dryer had a burning smell so we urgently called ABV Appliance to come by. Thankfully they could come the next day and they arrived within the time window. [[HIGHLIGHT]]Ivan was our technician and he was absolutely superb -- courteous, knowledgeable, and armed with a can-do attitude.[[ENDHIGHLIGHT]] He was methodical, and quickly diagnosed our issue. Luckily he had the part he needed on-hand and fixed everything. Our first call was to Yale Appliance (where we bought our washer and dryer), but they couldn't visit for 2-weeks. ABV came within a day and fixed everything. Highly recommend and ask for Ivan if you can! read more

Arrived within the service window, knew exactly how to troubleshoot my dishwasher problem, and fixed the problem quickly.

We hired ABV to repair our LG refrigerator and they did a great job. We have hired LG for repair and tried this time, but LG was awful whereas ABV was super responsive, they came quickly, they provided a solid diagnosis and most importantly, they fixed the product. The fact that they came quickly for the initial diagnosis and were super responsive (using the Yelp messaging feature) was great. There was still some frustrating aspects because our compressor had a 10 year warranty and so LG would cover the part, but not the labor, so we had to reach out to LG ourselves to get the part ordered and shipped to ABV and there was a mixup about the address, but I think 95% of the friction was on LG there. At the end of the day, we got our fridge working and now, more than a month later, it still seems to be fine. I'll certainly call ABV first when I have my next appliance repair. read more

I appreciated that ABV technicians arrived same day I made an inquiry (the day after Thanksgiving) to install a new igniter in my oven. Artem and his assistant Ivan were polite, professional, and thorough, answering my questions about the igniter replacement as they proceeded. I had diagnosed the problem (oven failing to heat up) and had done some internet research on fixing it myself, but decided to call a service who would have the part in order to get the job done quickly and correctly, while assuming it was a relatively inexpensive fix since I had seen replacement igniters for less than $30 and videos showing replacement in less than 20 minutes (with the proper tools and know how). Artem first turned on the broiler to ensure that the gas valve was functioning properly (it was), and then once he established that it was in fact the igniter quoted me a price of $350 for replacement. When I balked at the price and asked for a breakdown, he said the igniter cost $125 and was certified (whereas low-cost versions seen on the internet were not reliable), and the rest was for labor. The two of them were in my house for less than 40 minutes, so assuming rounding up to 1 hour apiece for labor (Ivan was a "trainee"), that's 2 hours of labor for $225, or $112/hr apiece. At this point, they are in the house, and ready to do the work, and the sunk time/effort of contacting a firm and making an appointment and getting them out here had already been made. While it was hard to stomach paying $350 for something I assumed would cost $200 at most, that's on me for being in a hurry and just wanting to get it done that day rather than shopping around for a better price or trying to take on the job myself, or even just getting an estimate for an igniter replacement ahead of time. I rated ABV four stars because they were prompt, knowledgeable, professional, and the did the job for an agreed-upon price, although the high cost kept me from adding a fifth star. I don't begrudge trained technicians using their skills and time to maximize their profit, but I don't like feeling like a chump, either. Until I learn how to do these types of things with confidence myself, or find a regular person or service I can rely on, I remain vulnerable to what can seem like arbitrarily high pricing for repair work. read more

Artem was terrific. He quickly diagnosed the issue with our broken GE washer and saved us from a costly pump replacement. He came out on a same day call, and stayed until 9pm to get it done - great service. read more

Great customer service. I appreciated that my service call fee was applied to the cost of repairing my ice maker, just as they promised. They were here the day after I contacted them, and I appreciated the prompt service! The repairperson who came out was polite and professional. Although I hope I won't need to; I'll definitely contact them again if I ever need anything else repaired. read more