I purchased a Maytag front-loading washer from Gray's six or seven years ago. The price was fair, it was delivered within a couple days, and it's been working great ever since. Then, my ~25yo dryer gave up the ghost last fall so I went to Gray's to begin pricing new machines. I happened to go during a sale, and found a Maytag dryer that had all the options I wanted (and more) for far less than comparable models were going for at big box stores. Again, the delivery was prompt, and the machine is fantastic. **I also took advantage of their haul-away service on both purchases. read more

I have been dealing with Grays Appliance for decades. Yesterday our Maytag washing machine purchased in 1988, Model A112, had an issue which made it dysfunctional. I called them for a service call. I spoke with a woman named Amy. It was to be $199 for the service call plus any additional parts, etc. Due to the age of the machine she wanted to reach out to the department which would service the product to see whether or not the machine should be serviced or if it made more sense to purchase a new one. After a half hour of waiting I called back and she connected me with a service technician. Through his guidance I removed the front panel of the washing machine, tipped it back, and checked the pulley on the water pump by attempting to turn it left and right. It would not turn. He then told me that the water pumps were no longer available to purchase for replacement as they were discontinued. I trusted in his assessment and place an order for a new Maytag washing machine. After doing a search on causes of this condition with the water pump I took the drain hose off of the pump. There was a small ankle sock that had got carried through the drain hose and was clogging the pump. After removing this the machine operated fine. Additionally, I performed a search for this replacement part if needed and found plenty of matches on Amazon with a cost of $22.00. I also found that the motor is also available. Today I called and cancelled the order, which was around $750.00. They wanted to know the reason for the cancellation. I explained it to them and they had no excuses for this. Everything they told me was a lie about parts not being available if they did need to be replaced. This is inexcusable and all they cared about was making a new sale. read more

I purchased from Grays in November of 2025 new Whirlpool kitchen appliances including a refrigerator, stove, dishwasher, and microwave. i needed to replace the refrigerator that I purchased from Grays years ago but I was enticed to purchase the other items with a offer of rebates. The sales person Dan Skafas agreed to do the necessary paperwork. It is now march of 2026 with no rebates and a brush off from Dan and surprisingly from Dennis Gray. A younger generation of the Grays family is operating the store and does not care. SAD! read more

Posted about a week ago. They let their delivery service dictate their business and customers. Purchased refrigerator, delivery service would not bring it in as they need to remove the door=said it will not fit. took it back- salesman did nothing. I requested a refund went to Tri City sales in Salem and purchased the exact same refridgerator. I was delivered the next day, came through the doorway and into the location perfectly as I measured. read more

For a small company trying to not lose business to big box stores, this isn't the way to do it. I ordered a dishwasher and was told it would be in on Saturday. I called Saturday morning to confirm the dishwasher was there and was told it was. I had an hour drive to pick up the dishwasher only to get a call a few minutes before we arrived and told they didn't have the dishwasher. How is that possible. its not a big building, did anyone look before I was told it was there. I was offered a floor model (at no discount) which is unacceptable. Its sad when you try to use small a local business over the box stores. Why would I? I can get the same service and usually a better price. Do better Gray"s, customer service isn't hard. Im in business myself and this would never be my remedy for something. read more

Purchased a whole house of appliances. 6 appliances. Bought the 5 year service plan on each. They said if I didn't use them, I'd get a credit for their cost in a gift card. After 6 years I called and asked about this. They said I had to redeem this within 1 year of the end of the 5 year period. Nowhere in the contract does it say that. This is unfair and deceptive. They were not nice about it. This is not the way I expect a small local company to do business with hard working people. I advise you to go somewhere else. read more

I purchased a Speed Queen washing machine with your salesperson Owen who was great!! He was professional and very helpful! My delivery was today !'They called me to inform me when they would arrive a few minutes before their arrival! The delivery men were Ernie, Pete and Frank. They were all Great, Very Professional, Friendly and Very Polite! I was Amazed at how fast they set up the washing machine! they ran the machine to be sure it worked properly! I was very Impressed with their Team ! read more

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Went to buy a new refrigerator sales man Daniel was nice. Told him what I wanted and the the size of the opening of the door ways in my house he stated that it would fit but when the delivery driver showed up automatically said it was not going to fit and they couldn't deliver it without even trying. Will take my business else where read more

We have purchased many appliances over the years from Gray's and last week 3/07 we went to the store to purchase an electric range when we were in the store the two salesman were busy that's fine we walked around the store looking but after 15 min. we were not even acknowledged one of the salesman finished looked over at us and turned around and went to another room, I said to my husband I guess they don't want our business and we left. read more

We bought our first appliances here 15 years ago. We'd had little problems with product but grays always stepped up to support (that includes trips where we agreed on a visit but they refused to charge me). I'm on my third set of kitchen appliances (last in December 2021). Staff was great; purchase was easy. They even helped with checking on availability ("that's a good unit but it might be 6 months to get it". If you like a personal touch, give them a chance. read more

I couldn't be happier with the purchasing experience. From Owen in the showroom to the guys who made the install. Very easy, seamless customer service and follow up. Reasonable pricing, zero hassles. (Unlike big box stores). Highly recommend. read more

At first, we were really impressed with Grays ... but given our current situation we absolutely would NOT recommend them to anyone. In February 2019 we bought an entire suite of kitchen appliances for our renovation. We went with Grays since we live in Melrose and wanted to support a local business -- the purchasing was easy, they gave us a good price, and we left feeling very happy. Since we didn't need the appliances until the end of our renovation we were told they would keep them in the warehouse for us until our project was finished. Then the pandemic hit and several months later when we were finally ready to schedule a delivery we found out that Grays had sold our paid in full appliances to another customer. Appliances that, thanks to the pandemic, were now completely sold out across the country. Did Gray's seem concerned? NO. Did they reassure us that they would fix their huge mistake? NO. We understand that mistakes happen -- it's how you react to the mistake that sets you apart, and our experience with Gray's customer service has been abysmal. After several tense days of us calling them, they were able to "find" replacements for everything but our gas stove. They did deliver the rest of the appliances, and offered us a "loaner" stove until we were able to get our real one, but we declined it since they promised that it would only be a few weeks until they had our real stove and we were worried that installing and uninstalling stoves could potentially damage our brand new kitchen. Also we were worried that they would forget about us if we had a loaner in place. We are now coming up on over 4 weeks without a stove, and there is no end in sight. They have not offered ANY sort of compensation for their mistake besides installing a floor model stove that we don't want. We realize that they are up against a nation wide supply issue due to the pandemic but we ordered our appliances and paid in full before the pandemic hit and the supply issues became a thing -- they HAD our appliances, they just sold them {again} to someone else!!! Despite claims that they are working on it they have given us no indication they are, or an actual date for when we can expect to see our stove. The fact that I have had to call repeatedly for answers that we still haven't gotten is incredibly frustrating. Do yourself a favor and go to YALE -- we really wish we had. read more

Lack of transparency or knowledge (not sure which is worse) into the distribution process has made us lose faith in this local business, sadly. We ordered our refrigerator 3 months ago and were told repeatedly it would only be a "matter of weeks" until we got it. Still waiting. We have no issues with a store being honest and telling us that the pandemic has slowed down shipping times- but we yet to get that level of honesty. Clearly they know there are problems. Either that or they provide better service to customers who spend a certain amount of money, and since we are on the lower side, they just don't care as much about us. I hope that is not the case. We value honesty, transparency and integrity. Reading other poor reviews that mention some of the same themes we've mentioned here, make us wish we'd checked Yelp before choosing from Grays. Don't make our same mistake. read more

I recently purchased a washer and dryer and an oven from Grays Appliance. The customer service (from DJ) is outstanding from an uninterrupted hour long discussion on pro's and cons of various brands, how they work, and what functions are important to me to the delivery (Alex and Fig) and set of these appliances! Fabulous experience! read more

I purchased all my kitchen appliances trom Gray's and the salesman was extremely helpful BUT when it came to the delivery it was a horrible experience. From the moment the delivery man showed up he was aggravated that I lived in a 2 family home so he asked if I informed them when purchaseing which I in fact did. Then as he was bringing the appliances in he scratched door frames, damaged the stairs and wood railing and was trying to shove the appliances through the doorways without even taking the handles off. I had measured all doorways so knew what exactly would fit. one of the other delivery men had told him to take the handles off which then he took the time to actually but after damage had already occurred. He did not even want to bring them into the kitchen until the contractor asked so they could be slid easily into place. I called Gray's and sent all the pictures of the damage that occurred and they stated the delivery dept manager would be in touch. They NEVER reached out or even tried to resolve the matter in ANY way. I do not recommend them at all. Go elsewhere this was by far the worst experience I have ever had! read more

My family has been using Gray's for over 40 years. Maria is always so pleasant to talk to when setting up appointments or if I have a question on the warranty. Our technician Fred was wonderful. He really went above and beyond to help us and was so nice. read more

I realize that deliveries are delayed due to the pandemic but 7 months later and I still don't have my refrigerator. Grays was paid for this appliance 7 months ago. They never followed up with me to give an update. For 7 months I have had to continually call for updates. I can't give a review on customer service because there was no customer service. Even when I just cancelled my order did it seem to matter. I would never go to or recommend Gray's Appliances again. The worst service I have ever received. I cannot rate them. read more

DO NOT SHOP AT GRAYS APPLIANCE in Melrose!My parents recently bought a Whirlpool Refrigerator from this appliance store. They purchased it in June and have had nothing but problems. Grays Appliance has come out twice to fix the refrigerator and have only made the refrigerator worse. 6 corporate executive employees from Whirlpool came out and said due to the work Grays Appliance did on the refrigerator they could not replace it. This has been going on for three months now and both companies are unwilling to help and are blaming the problem on each other. My parents are stuck with a refrigerator that has not worked since the day they bought it and will probably have to purchase another one. As of today, the manager at Grays Appliance told my father they did not want to do business with him anymore and to go buy a refrigerator somewhere else. Leaving my parents stuck with a brand new LEMON refrigerator. They should take responsibility for the damage they did in "fixing" it. A brand new refrigerator should not have issues from day one and is currently only 3 months old. read more

I had my washer and dryer delivered today by 2 of the most wonderful delivery men I have ever had. Their names are Isaiah and James Alexander. They sent up my washer and dryer on time, quickly, efficiently while telling me the mechanics on how to keep both running smoothly. They are professional in making sure I was comfortable with the delivery, very experienced at handling heavy loads and did it effortlessly and with a very pleasant attitude. I want to thank Gray's Appliances for hiring such fine strong young men to deliver their appliances. P.S.: I did a load of wash today. So far so good for the Maytag washer and dryer I purchased. read more

June 7th went into showroom ordered a Refrigerator & Stove from a nice salesman Paul delivery expected 1st week July. July 2nd delivery shows up, the delivery men said refrigerator is to heavy for them they need 3rd person we'll be back Tuesday, they took out my old stove, delivered a new damaged stove, we had tried making the job easy for them dismantled doors and bins out of old refrigerator and it was still to heavy for these professionals. We went the long weekend without a fridge or stove. Tuesday rolls around I get a call be here in 20 minutes, 1.5 hrs later they call to say they can't come no third person available. Enough is enough nothing professional about the customer service or delivery persons. Management/Owner had an Oh well attitude. So much for these small family run businesses stick with the Big Box folks! Customer service absolutely exists with them. Got the exact same appliances at Lowes for a whopping $1500 less! So long Grays read more

Strap in, it's a doozy-- In need of a new stove and microwave, my family and I walked to Gray's Appliance (only 2 blocks from our home) because we prefer to support local businesses if possible and we had purchased a washing machine from them in the past without any issue. By the way, we've lived in Melrose for 16 years... There was only one other customer in the showroom when we arrived who was already being assisted by an employee. We began to browse the showroom while we waited for someone to help us. We decided on a new stove and microwave while we were waiting to be helped (can you say easy sale $$$). Dennis entered our order into their "system" and both items were in stock. Earliest delivery was for over a week later (odd but ok) and I needed to call the store first thing on the delivery date to get a "window" for delivery (again odd- pro tip: how about calling your customers with a delivery time as a courtesy???). I paid the balance (~3K) for the appliances including the $50 delivery fee and we were on our way. As required to do, I called the store first thing on the delivery date and was given a three hour window (12-3) by Claudia. Well you guessed it, the delivery window was missed. But that's not why I'm writing this review. The response that I received when I called the store and spoke to Claudia to inquire about when I might expect delivery and the subsequent poor customer service that was dished out by Dennis and two other un-identified store employees (more on those two later) is why I'm documenting my experience. The call to Claudia went something like this (after 3PM)- Me : Hi Claudia, I was expecting delivery of a couple of appliances between 12-3 and I'm... Claudia: CUTS ME OFF: what's the name Me: dumbfounded silence Claudia: what's the name Me: gave my name Claudia: I'm calling the guys to see where they're at Me: ???? On hold Claudia: hello, they're making a delivery in Medford and your next Me: Wow, ok. Can yo give me a more accurate time? Claudia: well we don't know how long it will take between stops blah blah blah Me: Fuse blown Claudia: talking over me Me: I'd like to cancel my order and get a refund Claudia: hangs up I call the store back- Matt answers. I explain that I was hung up on by Claudia and I want to cancel delivery and get a full refund. He transfers me to Dennis (remember him- the guy who made the "sale"). He seems to be aware of the situation and gives me the same line about "not knowing how long it will take between stops etc. I explain that I want a refund. Dennis say's "yeah, okay" and hangs up on me. Not wanting to take Dennis' word that this would be taken care of (and since I'm two blocks away) I walked up to the store to complete the refund in person. When I arrived with the receipt, I was told they needed my credit card in order to process the refund (hmmm, good thing that I came in person b/c apparently there wasn't a way to process the return w/o a card Dennis????). So, I had to walk back to me house to retrieve the right credit card. Upon returning, I handed my credit card to one of the un-identified employees (big guy with mustache) and said that this whole thing could have been avoided by waiving the delivery fee and that they're losing a repeat customer. Big mustache guy than says as he's walking away from me that "I wasn't welcome back anyway". So, I suppose business must be good in order to treat customers with such disregard. The refund was processed and on the way out the door, I believe that Matt (big guy with bald head) continued to blame me for the situation rather than in any way resolve the issue. I hope that it's obvious that I'm upset enough about the horrible service that I received that I took the time to write this lenghthy review. I hope that helps others avoid the same hassle. Peace read more

Great experience with Gray's at every turn! Apparently, my countertops are shorter than normal so when I found out I had a dishwasher ready to purchase that was just 1/16th too big (and unfortunately squeezing it in wasn't an option), I worked with Jeff and Bill to swap out an order for a new one. They even came to my house to measure and double-check to see if they could get the original to fit. Awesome customer service! Prices for the dishwashers were more expensive than big box retailers but when you factor in installation costs, Gray's actually came out cheaper. Big retailers also sub out their installations so it's a total crapshoot on how good that team is. Look at some of the online reviews for installation services at big box stores - nightmare stuff! Plus they'll nickel and dime you for every single thing. Gray's is local, has been around for generations and has a reputation to maintain. I'm definitely going here first for any other appliance needs or service in the future. I never give Yelp reviews but these guys absolutely earned it. read more

I have been purchasing appliances for our home from Gray's for a long time now. Washer, Dryer, Refrigerator, Oven, Dishwasher, and even a barbecue. They have always treated us well and whenever something needed service they were always out to us quickly to repair the problem. We recently purchased a new washing machine from them and unfortunately this unit was defective and simply never worked right. We understood that sometimes this happens and was certainly not Gray's fault. We called the store, spoke to Dennis Gray and notified him of the problem and the next business day we had the washer replaced with a new unit. Great local company with great customer service, couldn't ask for more! read more

I just left Gray's and I'm so upset - and baffled - that I felt compelled to write a review as soon as possible. I walked in looking for recommendations and a quote on a new kitchen suite for which I'm expecting to pay somewhere between $10,000 and $15,000, but was denied. When I was approached by Will, I told him what I needed to buy - and that I needed the specs of different options to take to the designer to determine exactly what we can fit. Although they don't carry the Wolf or Thermador appliances I was initially looking for, I asked him to work up a quote for me with the comparable KitchenAid appliances that he suggested - 6 burner rangetop, double wall ovens, etc. He told me no and that he would not be my first quote. I informed him that he was not my first quote (having already been to Yale where I received great service) and asked him why he wouldn't give me one. He repeated that he would not be my first quote and that I would have to come back when I knew exactly what I wanted. So I told him that I would not be back. I came to Gray's at the recommendation of close friends who could not say enough good things about the service there. Clearly they were helped by someone other than Will. I was looking for guidance, information and expertise and received none. I try as often as possible to support local small businesses, but could not in good conscience recommend that anyone else shop here and risk being treated as I was. I was the only person in the showroom, so I can only assume that he was not too busy to help me. He simply did not want to help me. He said more than once that the items I was looking at were "not inexpensive." Maybe a 35 year old solo female with a nose ring looks like she can't afford high-end appliances and I wasn't worth his time. Maybe he thought this woman with an MBA who runs her own small business doesn't understand how money works. Or maybe Gray's just doesn't need my $15k. Which is good, because they won't be getting it. Excuse me while I head back to Yale. read more

not happy. My brother and I each bought a a dishwasher back in early January for a February 2nd delivery (Quick $2000 for grays in 20 minutes). Well it's been over a month and still no dishwasher. Only received 1 call from grays saying it will be delayed a week due to a snow storm (fine). "It's on the next truck" is all we keep hearing and that's bullsh*t. Not buying covid excuses anymore either. Very poor service so far read more

I had a code F84 on my Electrolux ICON and I had come out. They told be it was $4000 to fix the unit. I was not prepared to spend $4000 to fix my Electroluc Icon. I called Gray's Appliance. The service rep was very helpful and told me there was a communication error in the panel to the microwave. He suggested a service call. Gray's Appliance sent out Dave to service my unit and within 5 minutes he figured out it was a blown fuse. YEA DAVE!!!!! If i have any appliance trouble in the future, I know where to go! read more

I am extremely disappointed with Grays Appliance. The ladies that answer the phone are wonderful and always helpful but the father and son team are lack luster. The son takes the easy way out by doing the bare minimum to service one of the many appliances purchased. Sears is closed now so enjoy your free ride with being busy and taking for granted your customer base. Like to say nice things but this business lacks ethics and true concern for their customers. People buy through word of month and most are locals. Have one bad experience and tell 10 people and so on and so forth. read more

The people at the store were very helpful when our stove wouldn't light on one side. A friendly technician came out a few days later and quickly diagnosed the issue and put in a request for the new part. The part came about a week later but when the technician (different than the first one) came to install the part he said he couldn't get the panel off to replace it, and therefore the stove needed to be completely replaced. He left, and five minutes later my boyfriend was able to take the front panel off with no issues. The technician came back and replaced the broken part, but then left without replacing the front panel. His reasoning was that since he didn't take it apart he didn't want to be liable for anything that could happen after he puts it back together. While I understand that, I don't understand how he couldn't get it off in the first place (as a trained technician) and my boyfriend (a handy guy looking at it for the first time) was able to remove the front panel with no issues? It sounds like he didn't try very hard. And a replacement burner part is a lot simpler AND cheaper than a whole new stove. At least he came back when the panel was off and didn't try to charge us extra labor fees. read more

Called Gray's yesterday to set up an appt for my leaking washing machine. Come today! Travis was great, fixed it quickly. Grays will fix anything they sell which is something you cant find today. Will always shop there for my appliances. read more

Great service in helping us choose our new appliances. It ended being one of the easier parts of our kitchen remodel. Wonderful delivery service by Jeremy and Rick. We are really glad we made the decision to shop local. read more

Gray's Appliance - Jeremy and Rick doing a super job of delivering our very heavy appliances. Thanks! - Appliances & Repair Near Me - Melrose, Massachusetts

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I just had my washer delivered and the two young men were wonderful. They were quick and efficient .We would definitely buy from Grays again. Also, our salesman did a great job in helping us find the right washer to meet our needs. A great place to do business. I would highly recommend this place. read more

I called Gray's to have my Samsung dishwasher replaced. As I found out most dishwasher repair places do not service them. Will at Gray's recommended a Kitchen Aid dishwasher. I purchased the dishwasher and the 5-year protection plan that Gray's offers. Will was very upfront and knowledgeable about the product and the service plan they offer and it was too good to pass up. Mike the technician called me when he was 30 minutes away to install the dishwasher. Mike was done in under 2 hours and now we have a perfectly running dishwasher and the service plan for our ease of mind. I would highly recommend Gray's to anyone looking for any appliances. When any of my other Samsung appliances break down they will be my first call. I am giving 4 stars since Yelp does not have 4.5 stars, because on the first unit that Mike was to install had a slight crack near the drain. He did not want to install it and said he would have to order a new one, which took a few days. I can almost guarantee you that one of the big box stores would have installed it as is. A slight hiccup that I wish they would check the products that have in stock before leaving the warehouse. But I am happy that Mike was upfront and honest and it was appreciated. read more

I've purchased appliances from a variety of locations, but feel I got the best value from Gray's. Reality is your are buying the same unit as a big box sells, so service makes the difference. Shipping and installing has been done on time and with staff skilled in their products. Service calls have been timely, and always with honest evaluation and advice. I like to buy local if price is even, but I get a better value with Gray's. I have 5 different appliances from Gray's. read more

I had a latch problem with my washing machine which I purchased at grays a year ago. I called customer service who pickup on the second ring. Unbelievable!!! The rep was excellent and scheduled a repair order for the next morning . At 8:30 the next morning a Gray's repairman appeared and had all the parts with him and within 45 minutes we were back in business. No problems . Happy customer . That is why I buy all my appliances at Gray's appliance. Thank you read more

Buyer BEWARE. I purchased a dishwasher less than a month ago and it already had to be serviced twice and is still is not functioning. When I spoke to the sales man he was rude and arrogant. To have a dishwasher break after two days of installation is unacceptable. They are giving me a hard time with a removal of dishwasher and a refund. I will never do business with them again. We basically lost over a thousand dollars because of the unprofessional manner in which they conduct business. As a longtime customer, I am quite disappointed in them. They apparently don't stand behind their product and they just look to make money. Just bogus and unacceptable! read more

Do not shop at this store. They will not stand behind the products they sell. I bought a fridge from them that began leaking the day it was plugged in. The tech came out and said there was nothing wrong with. It continued to leak profusely. Obviously this is not normal and something is wrong. The same tech came back again and ordered a new defrost motor and another part. I thought nothing was wrong with it? So I bought a new fridge that leaked and needs new parts upon delivery. Something is wrong here and grays is not helping. Instead they give attitude and excuses. read more

After months of dealing with a broken BRAND NEW Frigidaire refrigerator under warranty we got our service provider switched to Gray's and I'm so glad we did! Our first visit was from Fred and then Travis was the technician we have dealt with the last few times. It's been more than a headache dealing with customer service at Frigidaire but both Fred and Travis we amazing and so helpful! Calling to schedule appointments was always easy as well! The woman on the phone was always friendly and helpful. Kinda weird they don't tell you the appt window until day of but didn't totally bother me when the service was so great. Can't say enough things about them being helpful and knowledgeable about our appliance. read more

Over the years I have purchased all my kitchen and laundry appliances from Gray's. I have never been disappointed with either their sales or service . Most recently I needed some assistance with recovering an item in the wash machine that was lost under the drum. Gray's service technician responded in one day and at the promised time. No unnecessary waiting around. Gray's is a great local family owned business that treats their customers right. read more

Horrible service horrible management got a lot of inside problems that need to be taken care of would not recommend this place at all

I visited Grey's in search of a new wall oven since my existing appliance needed to be replaced. Upon entering the store, I was greeted by Will who helped me explore options for my kitchen. I ultimately decided to purchase a KitchenAid branded wall oven. My experience was exceptional (with service and pricing) Arrangements were made to have my appliance delivered and installed within a week. Unfortunately, that is not where my story ends..... The delivery was completed as expected and the oven was tested for functionality, etc. Everything appeared to be operating accordingly, however, after attempting to heat the oven again at 450 degrees, there was an issue - the glass from the wall oven exploded (both inside the oven itself and all over my kitchen) As you can imagine, I was shocked and startled. I immediately shut the oven off and called Will from Grey's. Within an hour, the issue was addressed and corrected (it is suspected that there was a slight crack in the glass of the oven which caused the issue). WOW!!! In my opinion, a true testament of a company is how they handle a situation when things 'don't go according to plan'. I am extremely impressed by Grey's and their efforts to stand behind the product, the experience and the customer. They are a very professional group that should be commended for their commitments. read more