Justin is the man! We ordered a State Bicycle single-speed for our son as a surprise when he came home at the end of the week. I called Justin on Tuesday, and he promised it would be in, fully tuned and ready by Friday--and it was exactly as promised, shiny and waiting for us at the shop. Meredith was incredibly welcoming and helpful when we came in to pick it up, and both Justin and Meredith took the time to make sure the bike was perfectly adjusted to fit our son. Bonus: Charlie is the sweetest shop dog--our dog-loving daughter was absolutely thrilled. Whether you're looking for a mountain bike, single-speed, or any bike at all, The Velo is the place to go. Amazing service, efficiency, and genuinely great people. Highly recommend--go talk to Justin! read more

The Velo Bike Shop - My son and his new single speed! - Bikes Near Me - Phoenix, Arizona

Best bike shop in AZ. Couldn't ask for better staff. Educated, efficient, super sweet! Highly recommend

These people are the BEST! They know what they're doing. Thank you for operating an independent bike shop! Love y'all! read more

They're a small Indy shop that takes care of their customers. I had to replace a tricky line to my drop seat and they did a gray job and gave me a fair price. Can't recommend enough read more

Had a problem with my front derailleur. I mentioned I was new to cycling and they were very helpful. They took a look at my bike, made some adjustments right then and there and that was it. Pricing was very affordable as I'm always looking to save. Would definitely recommend. Support your locals read more

Justin is an absolute G! He's extremely friendly, funny, and knowledgeable about the craft. I have a peculiar mountain bike setup, but he's always been able to get er tuned up like new in the blink of an eye! He's got my business 100% of the time from here on out. read more

The Velo Bike Shop - Bikes Near Me - Phoenix, Arizona

I had an issue with my front derailleur and visited 3 different bicycle shops hoping to find someone to help me. All 3 looked at it, gave me theories, but did not help me. The third shop wrench suggested The Velo and talked about your level of expertise with higher end road/gravel bikes. When I arrived Mr. Jeevan Philip welcome me and inquired about my issue. In just a matter of minutes in between helping other customers he was able to diagnosed the issue and fix it. My Bike is now shifting perfectly!!!!!!! Thank you Jeevan for helping me when 3 other shops could not. He could had sold me a new derailleur instead but he did not. He figure it out and was honest. CHAPEAU Jeevan. read more

Why did the bicycle fall over? Because it was two tired. I'll tell you, I'm not too tired to tell you about how awesome the Velo is. Justin is an outstanding mechanic which his speed in repairing bikes would shame Dominic Toretto. As I've pivoted from track to road to gravel bikes I feel like I always leave here learning a little more about my bikes and how to care for them on my own. Fast ( 2 fast 2 tires), friendly and affordable. Everything a shop tucked into a neighborhood should be. read more

I can't say enough good things about the Velo. I started taking my fixed gear bike to them during the beginning of the pandemic when I wanted to get a tune up and upgrade some parts. At first I kept going back for parts & install because I usually had the best luck getting appointments. At that time appointments were being booked a week out or more. After my first tune up with them I knew this was the shop for me The guys are all super friendly, and the thing I appreciate the most is they won't push you to buy the most expensive upgrade or bike. They will find the right stuff for you and your budget. Since 2020 they have worked on my gravel bike as well as helped with an upgrade to the crankset and chainring... more upgrades coming soon I also purchased my first full suspension mtb from the Velo. There's a story behind me finding what I now call the terminator. It's a Spark RC 950. I love it!! The long of the short is I thought I was dead set on finding a carbon hard tail. But after chatting with the Justin and Jason and the guys, I realized that the Spark with full suspension was going to be better for a guy pushing 37 that wants be able to play in dirt for a very very long time. I got the most bang for my buck and was still right on budget. Velo bike shop for life yo! Muchos Gracías, Carlos Baca Ps- gravel bike pic does not have the upgraded SRAM crankset. I need to stop slacking a get a pick of it. ‍ read more

The Velo Bike Shop - State Bike Co. 6061 Black Label All Road - Bikes Near Me - Phoenix, Arizona

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Let's just say my bike left there with more problems than when I dropped it off for a first tune up. I took it right back when noticing a loud clicking/grinding noise. The person I spoke to said he didn't hear anything..did a quick check and said maybe it would work itself out. It didn't....took to another bike shop, found broken spoke and all spokes under tension with possible damage to the rear wheel. It took two weeks and two emails to get a response from the manager. I gave it two stars because they did refund the cost of the tune up..which will go towards the cost of repair. Will not go back. read more

I bought my first bike at the Velo 3 1/2 years ago when I began cycling. I have used them continually for support and service as I've discovered cycling. I recently began contemplating a new bike. I shopped around did my research and it was an obvious choice to purchase my second bike as I continue my relationship with a Cycling shop. They are fair and provide great service and support and a nice local vibe. They have assisted me with MANY aspects of cycling and the immense knowledge it requires. Ive never felt pressure to over buy and always treated fantastic read more

The Velo Bike Shop - Taking the new bike out for miles - Bikes Near Me - Phoenix, Arizona

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Another great find on a day of exploring a certain block on 7th Street. One of the under-appreciated streets in Phoenix, this block scratched a number of itches in less than an hour. Bikes, tacos, cookies. Off-street parking behind the shop made this stop all the better. Phoenix has a ton of really good bike shops and a number of them are Scott Bike Dealers. I've really been impressed with the new Scott Spark after following it on IG. One of the shops is where I bought my Pivot from and I can do without the attitude so I was more than happy to drive downtown and visit The Velo, which I had heard good things about. Super friendly staff, while they didn't have the bike I was looking for (it hasn't been released, my bad) they showed me similar bikes and how the new model would be different or the same. They know their product and are rightly proud of it. Loved that they offered to help me pre-buy it and even more that they understood my desire to see it first. First class operation. When I asked for a recommendation for lunch, they spoke highly of their restaurant neighbors, Tacos Tijuana, The Main Ingredient, and Urban Cookies. This is a great local business, give them a shot for a bike or repair, I know you'll be satisfied with the outcome. read more

Great group of guys working in the shop and Justin, the mechanic, is very knowledgeable. I make the drive from Surprise--passing by many shops--so that I know my bike is taken care of properly. read more

Nice people, nice place. I came here to get my bike tires filled and they treated me like a friend. Nice drinks too. read more

The Velo Bike Shop - Bikes Near Me - Phoenix, Arizona

Extremely helpful group of guys. Very helpful and informative without pressuring service.

Attended a "Get your PHX" & Local First Event here. Was totally blown away by the Shop, the Staff, and the Location of this new business in the heart of the new Art District. Oh, didn't you know we have one? One really cool and growing Art District . . .with small galleries, local bars and breakfast restaurants, theaters, farmers markets, and . . .a one-of-a kind bike shop! I'm not much of a biker . . . well, OK, I admit it . . . I haven't ridden a bike since I was about 15! But the dream is still there . . . and I do truly appreciate seeing beautiful bikes. Do I know anything about them? Well, actually . . . again "No"; but that is what these guys are here for . . .to teach those of us who don't know a darn thing and to support those who own half a dozen bikes and love the art of riding. Stop in and get to know them. Smell the metal & rubber (or is it plastic these days?) and talk to the experts. Get a new bike, or a tire that you blew out the last time you rode that Slippery Rock Trail in Utah, or pick up some new socks & a "T", or get them to fix that locked gear. Whatever you need in the bike world, they can do it! And . . . while you are waiting for your mode of transport to be carefully re-adjusted, they have a small cafe with coffee, beer & small bites to keep the hunger pangs down. You can sit at the shop bar and watch repairs being done. Or sit in a cozy sofa and chill when the temps are 105 outside. Of course, if you crashed your "velo" big time, it might take a little longer than a cup of espresso to get it back on its wheels! But these guys can do it! read more

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Great local bike shop. Called them up to ask about a good time to bring in two old bikes for tune ups and they told me to come on down and they'd turn them around by the next day. Turned out one of the bikes shifters were jacked - which actually made me feel better about not being able to fix it myself - and they quickly obtained a replacement part and swapped it out. $90 tune up for each bike isn't cheap but is fair for a local place in the city, and so far both are riding great. read more

As my biking experience continues-my first round of upgrades on my bike were done today. After seven months of riding my Cannondale gravel bike I bought from Velo-it was time to add a few upgrades. Jayse and Nick were beyond fantastic helping me make the BEST decisions on what was the pathway for me. They got the work done and my test spin at the shop was superb. Love this place-they get to know you and your biking and help with great advice. Friends take friends to The Velo! This team has your back. read more

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Very knowlegeable and professional. Spent quite a bit of time with me over the phone as well as in the shop.

My husband was in today and can't stop raving about his experience. It's been a long time since he's been mountain biking but he wants to get back into it. Jeevan took the time to talk about his needs and plans to find the bike that my husband needed to start back up. Most importantly, he didn't try to oversell my husband on something more than he needed or wasn't ready to use. Complete respect for that. He loved the shop and the customer service. Even though we're in Tucson my husband plans on making The Velo Bike Shop his go to shop. (And apparently I'm going next month to get a new one, too.) read more

From the first time I set foot in the Velo I felt like an old friend, the customer service here is really outstanding. I purchased a bike from the Velo in November. Recently I brought the bike in for service, upon inspection I found out I needed a part that was backordered. The Velo's response was to loan me one of their premium demo bike, I was blown away. I couldn't be any more happy with their customer support. Jason (the owner), Erin, and Justin are really friendly and have made me feel like I'm part of the cycling community from day one. I would highly recommend the Velo to anyone looking for a great bike and even better service. read more

The Velo Bike Shop - Bikes Near Me - Phoenix, Arizona

This is a bike shop like no other. You will be amazed. Classy, fun, and very comfortable. Honestly, I did not want to leave! And the kicker...I am not an avid biker!! First ...the bikes! The obvious draw. This is run by some SERIOUS bike dudes...they know their spokes and wheels and chains stuff. They will dig as deep as you need to go...road, dirt, grandmas and back. Whatever you need! Ask to see the secret room with the very, very serious bikes! Shhh! Second...the hang! I am all about buying local and living the Phoenix artsy, edgy downtown vibe (think art studio, coffee house, spa, modern!) and this EXCEEDS that expectation. A cup of coffee, a snack and a new cruiser...visions of becoming a biker dance in my head! Third...a massage! Yes, invite me! Coming to your bike house cafe soon! Finally, the owner. Such a doll!! Ask to meet Jason if you are there. He is the consummate host with the knowledge to ensure you will be comfortable with ANY purchase...he thought of everything from bikes to coffee to the towels and the lighting. He has the most infectious smile! Go there soon and get your private tour now! It's bound to be super crowded before long...enjoy!! read more

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Very disappointed in this perfectly located bike shop downtown. Got a flat, went in for a tire change, staff was friendly, good vibe, whatever. I take the bike home, immediately get a flat after going a block down the street. I bring it back the next day, stating what happen, and am told they will have to charge me again. Needing my bike for work and being in a pinch, I decide to take a chance and agree; they 'fix' it again. This time I take it for a test spin in the parking lot before I get home. Seems fine. Sure enough, I get home, get a block down the street, flat. After $40 dollars dropped here and 2 visits, my tire tube is still flat. Very frustrating. My last tube lasted a year being properly installed and checked on regularly. I don't think this is user error. For a bike shop, you could have the greatest staff and best atmosphere, but if you can't perform a simple tire change, not sure what the point is. Definitely feeling ripped off and taken advantage of, considering there are no other bike shops this distance to downtown. read more

I am a very rookie cyclist. The guys at The Velo helped get me on a new bike that fit my budget and experience. Great service start to finish. I liked the vibe and product selection of the shop. read more

The Velo Bike Shop - Bikes Near Me - Phoenix, Arizona

IMPORTANT NOTE: This review is just for the service I received. BACKGROUND I recently fixed and tuned up my bicycle at Landis Cyclery. Make sure to read my review. Once I got the bike home, I realized that my bike lock mount was cracked and wouldn't hold my current lock. When I was checking out the coffee shop Bicycle Normad, I found The Velo. Make sure to read my review of Bicycle Nomad. I took the opportunity to purchase the newest and greatest bike lock. The bike lock is lighter weight and has a double protection anti-theft protection, which I thought was awesome. Anyway, I took the lock home and it wouldn't fit with the existing set up, so I took the lock back to The Velo and brought my bike to see what could be done. SERVICE EXPERIENCE This morning, I walked in with my bike and all the parts for the bike lock and said "H E L P!!" Luckily Justin was there to the rescue. I explained my situation and he happily came up with a solution. Justin even helped me put my bike back in my car!! CONCLUSION Both of my visits to The Velo have been SOOOO positive!! Good service!! Good Vibes!! I couldn't be happier!! 5/5 RECOMMEND OF NOTE *There is plenty of parking. read more

A huge "hell yeah" for this place. They've got a great selection of bikes and bike stuff. Killer customer service and a super friendly team of people. I've been back again and again. read more

I live in Southern California. I wanted a 2017 Giant TCR. Every -- and I mean EVERY Giant-affiliated shop in Southern California couldn't get a hold of this bike in the color and size I wanted. In fact, even Giant themselves told me I'd be hard-pressed to still find this bike, with the 2018 models just about ready to go. Looked on Giant's website, and only The Velo still had my TCR. I called, and sure enough, it was still on the floor. I swooped in and paid for that like TCRs were going away tomorrow. They shipped it out to me, and I'm beyond stoked. They had packed up all nice for the trip to California and all I had to do was re-attach the front wheel and handlebar. Now, a shop that sells and ships bikes isn't that out of the ordinary. A lot of shops do. But what makes them stand out -- not just because they had the bike I wanted -- is what happened when I happened to pop in to the shop a few weeks later while out in Phoenix on business. I let one of the employees know -- maybe he's the manager -- that I was the dude who bought the TCR. Even though I'm hundreds of miles away and in another state, he made me feel like a king for coming in after having bought a bike from them. He even hooked me up with a free shirt! And this isn't even mentioning how quickly the dude on the phone took care of business for me and got my TCR ready to go. I've been to too many shops that act like you don't matter. But that I mattered to them even though I may never ever get to patronize them again means something to me. Whenever I'm in PHX, or if anyone in the area needs to know where to do bike things -- hit up The Velo. read more

When the Velo was downtown, it was a great place for bike issues and items. They don't seem to have lost anything in the move to half way between downtown and midtown. They hooked me up and squared me away. AND they were kind enough to compliment me on my bike. Me like. read more

Great customer service. Everything you need to get on the road and take care of that bike!

I decided to get back into biking so I took my rusty old bike to The Velo and that decision was one of the best I've made. I go in and tell them to just make my bike as good as new and that's what they did. It rides a lot better than what it did a few years ago when I first bought it. Also I bought a phone mount from these guys and totally forgot about it while I was in the shop. I came back the next day and here is a bag with my name on it with the phone mount plus a free hat. These guys were great I highly recommend, the best bike gang in Phoenix. read more

Disappointing. This was my first time to this bike shop and I truly feel that they don't want my business. I dropped my bike off on a Monday for a tune-up prior to the Tour de Mesa. I was told it would be ready by Thursday. I called Thursday afternoon and was told that they hadn't looked at it yet; they'd been too busy with a triathlon team. I went in person the following afternoon and was told again, that they hadn't looked at it - that they would do the work and give me a call. I know I'm not a member of a tri-team or a pro rider but that's just poor customer service. read more

Waited over a month from the time of my experience to write this review. Wanted to let the experience settle and revisit how terrible customers are treated here with a clear head. And so here's what I have to say: I don't recall a time I've had worse customer service anywhere, for anything. Been to most, if not all, bike shops in the valley and there are so many great spots! Help support your local bike shop, but not this one! Good luck getting your bike fixed. Friends don't let friends go to The Velo! read more

Took my road and gravel bike in for service today and both were done the same day! Friendly staff and great service!

These guys are AWESOME!!! They just fixed the tiniest bike in the world for my little girl and it totally made her day. They even took the time to clean it for her! The cafe has some delicious smells... Great way to spend 30 minutes. The kids didn't even know how long it took. read more

The Velo Bike Shop - Beautiful day for biking! - Bikes Near Me - Phoenix, Arizona

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Terrible customer service. Do not even bother to go in there. Overcharge on flat tires and try to hustle you air pumps that are way overpriced. read more

Inside looks great! Always great company around. But the past two visits I've made, no one has greeted me, or even asked me if I needed help with anything. Defiantly doesn't feel welcoming. read more

What an interesting little coffee shop.... Let me start by saying the people who work here are awesome! They are super friendly and helpful. I've been wanting to check Velo out for awhile, but never made it in until recently. The Velo specializes in a drink that involves putting a shot of espresso in a coconut. This was a very tasty and surprisingly satisfying drink. I also tried their 'shakerato.' What the *** is that, you may ask. Well.... it's pretty much sugar and espresso served cold.... you can add a little milk if you like. It was very tasty! I would definitely go back for this drink. Check this place out, you won't be sorry! read more

I stopped in here for the first time on Wednesday to get the rear wheel of my bike checked out. The atmosphere inside was wonderful! A much larger space inside than I expected with a small coffee shop as well. I was seen right away by a very easy going employee and had my bike checked out. Was quoted a very reasonable price for the repair and was told it would be ready on Friday. To my surprise, I got a call Thursday afternoon stating my bike was all set to be picked up. I was psyched! Great service and atmosphere. After riding my bike following the repair I can say that the quality is there in the maintenance as well. I wiill definitely return! read more

WOW! Made a Yelp just for my wonderful experience here! What a fantastic experience. My husband and I came in on the weekend while waiting around for Matt's Big Breakfast. He's a bike enthusiast, so the bike half was great for him. Jason and Jake were especially accommodating. He loved the selection available and the knowledgeable staff. I, on the other hand, went for some coffee. There was a cute young girl and a blonde guy working, and both seemed eager to serve and we're quite the lively duo. I got a latte for me, and a pour over for my husband. My latte was delicious! My hubby also enjoyed his pour over (I even got a full explanation of what that was), although as I said, he was immersed in the bikes. The service was speedy and friendly. I will be back! If you like bikes and coffee, this is the place for you. It's a great concept. Be sure to ask for Jason and Jake (and if you want coffee, look for the cute lively duo!) My only suggestion would be for there to be more of a food selection beyond granola bars in the cafe, because I think we would have completely skipped matts if that had been the case. Five stars all around! read more

Really love this spot. Drove by it several times and never gave it a chance. The kombucha on tap sign really drew me in this time as I didn't know I was craving a kombucha. So glad I did. The barista was super nice and informative. My gf ordered a hot almond milk latte and really like it. Not love but I'm sure if sure she flavored it, it would have been a little better. I on the hand love my raspberry goji rose jun Honey wild tonic kombucha! read more

The Velo Bike Shop - Raspberry Goji Rose Jun Honey Wild Honey from Sedona so cold and delicious. - Bikes Near Me - Phoenix, Arizona