We lived at Montage Apartments for just over a year and unfortunately, our experience left much to…read morebe desired. While the complex initially presented itself as a luxury residence, our time there was marked by repeated frustrations, unaddressed concerns, and ultimately, a complete lack of accountability or care from the property management. Over the course of our lease, we outlined our concerns in a detailed letter to management, covering everything from maintenance problems, neglected amenities, parking issues, and communication failures, to unfulfilled promises and generally poor upkeep. These issues included: * The pool being advertised as heated and regularly maintained, yet never once functioning properly during our entire stay. A former maintenance employee even confirmed it had never been heated. * Ongoing issues with package security, with deliveries routinely left in unsecured, inconsistent locations despite repeated suggestions and promises of an Amazon Hub system that never materialized. * Severe parking limitations, where only one space was provided for a two-bedroom unit, and alternative parking near our building was nearly impossible to find. We offered solutions, but they were ignored. * Poorly maintained amenities such as an arcade machine that was removed and never replaced, a community garden left overgrown and unusable, and a gym in unsanitary condition with broken equipment and literal mucus on the walls. * Persistent maintenance problems from day one, including doors that didn't latch properly, a sink that detached from the countertop due to improper installation, repeated HVAC issues, bird nests in dryer vents, and security concerns with exterior doors remaining ajar in cold weather. * Extremely high staff turnover and constant reminder emails about strict rules that addressed problems passively instead of being solved at the root. We met with the property manager directly and expressed all of these concerns. Despite this effort, we were given no reassurances that anything would change. The only action taken was the removal of the mucus on the gym wall. Even after pointing out the heavy accumulation of dust, the gym remained untouched for months. The only response was, "We're trying our best." When we asked for alternative lease terms--such as a shorter renewal while we observed whether things would improve--we were quoted rates over $2,000 MORE per month, essentially pricing us out of any flexibility and making it clear there was no intent to compromise or retain us as tenants. Following our decision to move out, the overall conditions at Montage deteriorated even further. Landscaping was completely neglected, with overgrown grass and gardens left untouched for a month. Then came a highly aggressive move-out checklist, which threatened to deduct our security deposit for anything from unvacuumed carpets to lightbulbs being out (even though they owned the bulbs). The tone was punitive and disconnected from any reality of how they had managed our tenancy. We've since moved into The Borden in Wethersfield and the difference has been nothing short of night and day. The property is clean, well-maintained, professionally staffed, and equipped with thoughtful amenities like a secure package locker system, ample parking, and responsive service. We cannot in good faith recommend Montage Apartments to anyone. The lack of care, the broken promises, and the unprofessional handling of tenant concerns made our experience consistently stressful. We hope this review is helpful to anyone considering this property and encourages Montage to reflect on how it treats its residents.

ABSOLUTELY HORRIBLE APARTMENT kicked us out and evicted us for not signing a lease online NO ONE…read morewas aware about on top of that whole building is invested with cockroaches! and water bugs . THE WHOLE BUILDING IS IN HORRIBLE CONDITION! lights coming out doors already unlocked which you would need a key for !!? that's very unsafe ! on top of that charges us extra for trash ? i thought it was free!?? these people don't care about their tenants only money money money ! rent goes up every month ! and also add a bunch of extra unknown fees for no reason! SAVE YOURSELF GO SOMEWHERE ELSE THIS PLACE IS A HEALTH HAZARD IM BEGGING YOU NO MATTER HOW HARD TIMES GET DONT TURN TO CONCIERGE!

I wanted to like this apartment complex as it was the perfect area for what we were looking for,…read morebut unfortunately things just kept "piling" up. The constant smell of people smoking ( in a smoke free community). Extremely loud neighbors. People in the building letting their pets pee all through the hall and not cleaning it, led to terrible smells and overall unsanitary conditions. Additionally, a large amount of theft in the complex. My car was broken into with items stolen, days later an entire car was stolen. Prior to these two events there were many others, they hired "security" to patrol during specified hours for a short while. But that stopped quickly. They had no issues installing cameras in our building to assess whose pet was urinating as it was costing them money to clean and repair the carpets. But no cameras in parking for the overall safety of the residents in the community. A neighbor above us was also in shock by all of these hinges going on after staying there for a few years so moved out as well. Was very disappointed since when we rented we were initially very excited and saw all the great reviews but simply this was not our case which led us to decide to leave.

They'll try anything to hold on to your security deposit once you move out. Be warned.read more

DO NOT MOVE HERE…read more Management regularly gives short notice for entry (often less than 24 hours) and then doesn't show up as scheduled, sometimes appearing days later without warning. They are nearly impossible to reach by phone; calls are usually routed to third-party customer service that can't resolve issues and promises follow-ups that never happen. Rent increases with every renewal, yet ongoing maintenance issues are rarely addressed. There is widespread mold throughout common areas and units. Essential systems frequently break, including elevators, heat, AC, and laundry machines. The building infrastructure is extremely outdated, and failures are often blamed on the age of the property rather than properly fixed. The carport has severe structural damage, is now condemned, and has caused falling debris and pipe damage--yet residents are still charged $75 per parking spot. Snow removal is inconsistent, sometimes making it impossible to leave for work. Mail and packages are frequently stolen due to poor security. Trash chutes regularly overflow. Laundry costs have increased multiple times (now ~$3.90 per load), but machines are inefficient and often require multiple cycles. Elevators have been out of service for weeks at a time and continue to break down. Most recently, large portions of the property have been without water for over a week. Residents were given conflicting information, encouraged to stay instead of using hotels, and then left without updates or reliable communication. Overall, the property appears too old and poorly managed to be properly maintained, and residents consistently bear the consequences. There are many more issues, but this should be enough to strongly encourage anyone considering this property to take existing reviews seriously. I wish we had.

Washers often don't work, elevators often don't work, you literally have to pay for everything even…read moredown to your water.

Honestly, as good as it gets. It's like living in a boutique hotel. Love the cabanas by the pool,…read morereally beautiful finishes in the apartments and the staff is really friendly. Love the fact that it's brand new. Also love that I can walk to whole foods! Highly recommend!

One Glastonbury is very beautiful and the community grounds look very well maintained. Lovely…read moreproperty that is walkable distance to the town center and the units themselves are great. The appliances are up-to-date and haven't had any issues. Also, at the front desk Shannon is pleasant and a very helpful.

Location, location, location. That's what it's all about, whether it be business or personal life…read more Well Stepny gets this right time and again. There's literally nothing you can't do here. An apartment complex that doubles as a venue for small businesses. An elevator lobby that doubles as a yoga studio. A party room that host parties that are double the fun as parties held elsewhere! Once you get past the holes in the walls that let bedbugs roam free, and the staff that don't let you pick up your packages, and the smells, and the creepy people, and the fact that it's in Rocky Hill, and Sound Marketing Concepts' headquarters on the first floor, and the embarrassment of having friends visit you there, and it becoming a practical joke for everyone that knows you, and you wondering why you ever moved there, and you thanking your lucky stars when you move out - it really grows on you. Scuba shack (scuba?!!!) is across the way along with a great "package" store. Love me some Stepny.

From the owner: At Stepny Place, you really can have it all - beautifully updated interiors, outstanding amenities,…read moreand a convenient location make our apartment community an ideal choice. Located less than 8 miles from downtown Hartford, our pet-friendly studio, 1-, 2- & 3-bedroom apartments in Rocky Hill, Connecticut offer the greatest convenience. From the elegant swimming pool to the volleyball court, tennis court, and indoor and outdoor play areas, our vibrant community has something for everyone. Come experience it all today - call to schedule your personalized tour.

Burgundy appartments is a very nice, neighborhood friendly appartment complex. If your looking for…read moreappartment that will not leave you broke, this is the place. The grounds are nice. Yes, it's only a studio appartment, but if your single or looking for place that don't require much space, this place is perfect for you. Property manager is extremely nice and very helpful with any requests. The neighbors are very quiet and respectful of each others. Each build has its own laundry room. As you can see, from my pictures, you can make these appartments look extremely homely.

Nice little spot, manager was so sweet, hallways are clean. I love the location by the way.read more

These apartments are really great. There are always tons of visitor parking spots. I come here once…read morea month to visit a client and I always leave assured that she is in a good neighborhood. The building itself is secured and you need to be buzzed in by the person you are visiting to enter. Once inside there is an elevator for people who can't or would rather not take the stairs. There is a laundry room on level 1 and the large trash receptacles outside get emptied as often as they need. I've also noticed that every common area (hallways, laundry room, foyer, etc.) is kept very clean and well maintained. The laundry room system is something I really love because they give you a reloadable card for the machines instead of using cash to run the washers and dryers. There are 4 washers, 4 dryers, a garbage, and a table for folding. Definitely one of the nicer laundry rooms I've seen. I have only seen a 1 bedroom apartment. There is an open layout for the living room, dining area, and kitchen. Away from those areas there are the doors to the bedroom and bathroom. The bathroom is medium to small in size. The bedroom has room for a king size bed and a dresser with room to walk around the bed, but that's about it. Off the living room is a small porch. There is enough room out there for a chair or two and some plants. I know there is a rule against shaking rugs over the side of the railing so that the dust/sand doesn't disturb the people below so I'd imagine there might be rules against dumping water or smoking also (I'd definitely ask management before moving in!) Animals are allowed in this building. I've seen a few small dogs and their owners walking in and out of the building for outdoor potty breaks. This spot is very nice for single people and couples without children. Personally, I wouldn't consider this location with children. I have not yet dealt with management or bill pay.

the place is out dated i've been living here for 6 months and absolutely hate it . my central air…read morebroke the first two months living here during a heat wave . the neighbors are nosy and complain about any and everything they ask millions of questions they will report you to management for every little thing . i cant wait until my one year is up to move out . the hallways smell like cigarettes and smoke . it reminds me of a convalescent home . Everything is out dated theres a lot of visitors parking but if you park in them they complain . a lot of racist people here against minorities the residents are always hard asking my 10 year old daughter asking her questions about us . and where she lives

Greenfield Village community is a great place to live, everyone is friendly…read more Location is great! Close to everything you need, supermarket, drugstore, restaurants and post office. After 4 years, we leave with wonderful memories and no complaints.

Wouldn't even recommend these apartments to my worst enemy. Laundry units missing without notice,…read moremy storage unit covered in paint dust because the painters who were hired by Greenfield Village didn't use plastic while painting. When I brought this to the attention of the office, Kevin in the leasing office literally laughed at me. Oh and kids aren't allowed to draw on the sidewalks with chalk.

We love living at the Tannery! beautiful facilities and great amenities. Ron from maintenance can…read morefix any problem and does it quick and efficiently. He's super friendly, very responsive and dependable! He is such a hard worker and is always there when there is a maintenance issue. AND I've never seen anything he can't fix!!

The tannery is a beautiful property and well kept with friendly staff and residents. It would be…read morenice if there were more than one fire pit for the whole neighborhood as well as a jacuzzi in the spa area. One other complaint is that the walls are so so thin, you can hear every noise the residents above you make and can disturb you. Other than that it's pretty nice.

I have been living on 7 Drummond Drive at the Glebrook for 2 years now. I enjoy where I live and…read moreit is very quiet and enjoy my neighbors as well. I love my apartment very spacious and the outside is very clean. They keep their grounds very clean. I recently had to work with Gary, the Office Manager at the Glenbrook and he is wonderful. He really cares about his tenants and I am very impressed with his customer service as well. Moving forward if I have any issues I will be sure to work with Gary at the Office. Amazing guy and again he is wonderful to speak with. Maggie Galiatsatos

Scummy owners. I've heard from multiple people they will charge you fees for absolutely everything…read morethey can. Also heard pest control/maintenance is pretty poor here.