They took care of some extremely bent glasses for Me before I was even a customer. That's why I…read morewent back.They fitted me up with my New prescription glasses and sunglasses. They really work with you to get the fit just right

I don't usually write reviews, however I just walked in the door from seeing De. Palmer and wanted…read moreto take a moment to compliment the amazing service provided by Dr. Palmer and her staff. She is the most personable, kind, attentive eye doctor I have ever been to. My 16 year old daughter walked out of there and her exact words were, "she is amazing, I think I can hang out with her." She truly is. Dr. Palmer spend over an hour with us. She never makes you feel rushed. She explains everything she is doing in detail. I know when we leave there that my daughters prescription is spot on for her contacts and glasses. We live in Auburn in Christian Valley and the 25 minute drive to her office is well worth the few extra minutes. Please do yourself and your family a favor and go see her! Your eyesight is worth it!

First time late to an appt due to emergency. Been a client for 10 + yrs. Was refused service from…read morean office person who was rude. I was kind and apologetic. She was not. Going to take my eye care needs to another office.

Problem with billing.. Asked for social security number on the phone, as well as Medi-Cal number,…read morewhich is weird, because we've NEVER had Medi-Cal, we have Medicare. They should have that info on file. They're either using new people for billing, or just don't know what their doing. Be careful. We have always been told NOT to give away medical numbers on the phone, but they asked, which we thought unusual. Will take the info over in person, let them make the copies, and sign for the info today. *************************** UPDATE: The Dr called and he knew exactly how to bill, and knew we were correct in questioning the billing issue, so "all's well that ends well"! We hope that he supports his front end staff in some additional training, because they are the people that can cause a problem in keeping their customers happy.

I was treated awesome when I came through the door through my visit with Dr. Paragas who was very…read morekind and answered all my questions about my eyesight.

Chris up front is awesome. Super kind, super Helpful and knowledgeable. Thanks Chris !!!!!read more

Great care. The staff is excellent and intelligent (so they can problem solve and multitask…read moreefficiently). Friendly and calming atmosphere. New equipment and tech. They don't push selling their glasses, which is a nice change from my last optometrist. And they play great music in the waiting area! I can't recommend them enough. They are located near Old Town, and when you turn onto College Way from Auburn Folsom Rd, look for their parking lot on the right. I think it might be the first driveway on the right. Plenty of parking.

I had an eye exam here and was told my vision was fine, but I could benefit from…read moreblue-light-blocking glasses for work. After insurance covering $150, I was informed my out-of-pocket cost would be $70, which I paid. Then I received a call saying I actually owed an additional $85. Instead of acknowledging their mistake in quoting the cost, they simply expected me to cover the difference in full. Now I have to try to find that money to make up the difference. Otherwise, what all the money I've spent so far is a waste? I understand that errors happen, but a business should take responsibility when they misquote a price rather than passing the cost onto the customer. This was frustrating and left me feeling like they value payment over patient care. I won't be returning.

Incompetent front desk answering the phones…read more I called to see if they were taking new patients and let her know I have VSP. Overreaching: She demanded my full name, DOB, and last 4 of my SSN; RED FLAG- she doesn't need the last four of a social to check VSP eligibility. After a silent delay, the receptionist asked if I "hadn't had an eye exam for a while or if I was just calling around"! I told her, "exactly what I told you at the beginning of this call. I'm looking for a new optometrist". And I'm gonna call other optometry offices, and I hung up on her. Clearly, she wasn't paying attention to the call. The front desk incompetence is an indication of their optometry office.

The staff were rude, but the doctor was great. I would suggest training your staff in customer…read moreservice.

I feel sorry for the women who work for Dr. Cinnabon Hands. To begin with he is his favorite…read moresubject. When he went to check my eyes post op, his hands smelled of, I want to say cinnamon rolls? If I can smell the food you DID NOT WASH YOUR HANDS! He stands way too close to his all female staff and they all seem to be miserable working there. Nobody introduces themselves or comes across as friendly. My experience is he does not give a discontinued penny about his patients. Honestly-yuk! I will not be going back for my refraction appointment. The thought of being in his presence gives me the creeps. I only give his office one star because I feel sorry for his staff.

I'd like to say FOREMAN EYE CARE is a horrible place to do business with. They make you wait long…read moreperiods. Dr. Foreman is never around; the other doctor there has too many patients and insufficient time. Dr. Yee did my eye exam twice and made glasses both times, and I still can't read freeway signs. VSP told me to return them, ask for a full refund, and for the office to reinstate my benefits. Ready for this, they told me there would be a fee to remove the lens. POOR BUSINESS PRACTICES! And do you know how many seniors get their glasses there (including me, but no more) Crummy Ophthalmologist.

I debated writing this review but after giving it much needed thought. I def recommend either going…read moreto another Americas best entirely or asking for a different doctor. I've gone here on and off cause it's in town but prefer the Folsom location and have dealt with Dr.Toy. Personally I don't know if she has a thing against people of size or weight or just in general unpleasant. She basically told the staff I had to come in to have her sign off on contacts and I can't just try them on and she just signs off. Which by the way any other location would just have you call in to say you are okay with the prescription with no changes needed. Which surprisingly she had no problem telling someone else that they can just call so they don't need to waste their time so lovely to know that some other patients get the nice treatment. That and she always seems to have a lot to say about my a1c's even though last time I checked she wasn't my primary doctor and does not specialize in diabetes. Also staff just seems to be has disorganized as they tried to gaslight me in saying 3 people tried calling me to let me know my prescription samples were in when I had 0 missed calls. Unfortunately i will not be returning to this location. As they also charged me in the past for my 3 year plan that's supposed to be free and it was free this time but yet when I question why I paid a copay of $25 the past 2 years they didn't have an answer so def think it's time to move on from the company in general.

After the age of 70, we're required to take the eye exam at a DMV office…read more I couldn't see even the largest letters on their chart. So, after waiting until the last day, I decided I'd better get my eyes examined since my present glasses weren't doing it for me any more. On checking Google for a local optometrist, I found "America's Best". How could I do better than the best place in America? I like the best of anything whenever I can find it. So, I gave them a call. It was already 5:30 on Wednesday afternoon. They answered on the first ring, and I was already happy to hear this young lady's pleasant voice. I asked her if they do the exam and make the glasses. She told me that they did, and she had an opening on Friday morning, but it was too late for me to come in right now. I told her Friday morning would be fine. I didn't really expect to get in anywhere on such short notice. My appointment was set for 10:am the day after tomorrow. Great, I said. I'll be there. 9:30 Friday morning, I was greeted right away when I entered their large reception area. I'm impressed. The place was spotless and pleasantly decorated. Three pretty ladies doing their optometrist stuff while I filled out the normal questionnaire that new patients are required to fill out. Not even a minute later, another pretty lady escorted me to an exam room where I told her one thing looked better than another and another thing looked betterthan another. Then Dr. Toy came to lead me to her examining room, where I told her one thing looked better than another thing, and another thing looked better than the last thing. That was about twenty to thirty minutes of Dr. Toy's extensive exam. There was more to it, but with her pleasant and engaging conversation, I wasn't even noticing the time. I was happy to hear that I didn't have any real eye problems, and she wrote out a prescription for new specs and led me to Katielyn's desk, a nice lady who actually helped me select glasses from a wall with hundreds of choices to pick from..She told me that I could choose two pairs for $89.00 or one pair for $39.00. I thought, "Okay, what's the catch here?". Well, there was no catch. They were giving me two pairs of glasses of my choice, and the exam was included at that price. Wow! I paid over $400.00 for the glasses I got from the guys up the street two years ago. Dr Toy is very pleasant to work with. She is engaging and speaks regular English like I do. The rest of the crew, including Katielyn, who placed my order, and the receptionist, whose name I forgot, were very accommodating. It's so nice to have America's Best right here in Auburn. You don't know what you're missing if you go anywhere else but to see Dr Toy at America's Best Eyecare and eyewear.

I started going to Dr. Andrews in March for cataract surgery. After four visits I was ready for the…read moresurgery in September. When I didn't hear anything from them, I called the office repeatedly to speak with the surgery coordinator. after receiving no callback, I left her a message stating that I would be going elsewhere if I didn't receive a call back that day. She finally called with the attitude gave me a date for the surgery. All I needed was an EKG she failed to send the paperwork over for the EKG, so the day before the surgery everything had to be canceled. Then had the nerve to tell me I could wait another two or three months as they were all booked up. I will be going elsewhere.!

Went to pick up some glasses and Linda had major attitude. Not sure what the deal was but saw her…read moreinteract with another individual giving the same attitude.