Incompetent front desk answering the phones…read more I called to see if they were taking new patients and let her know I have VSP. Overreaching: She demanded my full name, DOB, and last 4 of my SSN; RED FLAG- she doesn't need the last four of a social to check VSP eligibility. After a silent delay, the receptionist asked if I "hadn't had an eye exam for a while or if I was just calling around"! I told her, "exactly what I told you at the beginning of this call. I'm looking for a new optometrist". And I'm gonna call other optometry offices, and I hung up on her. Clearly, she wasn't paying attention to the call. The front desk incompetence is an indication of their optometry office.

The staff were rude, but the doctor was great. I would suggest training your staff in customer…read moreservice.

First time late to an appt due to emergency. Been a client for 10 + yrs. Was refused service from…read morean office person who was rude. I was kind and apologetic. She was not. Going to take my eye care needs to another office.

Problem with billing.. Asked for social security number on the phone, as well as Medi-Cal number,…read morewhich is weird, because we've NEVER had Medi-Cal, we have Medicare. They should have that info on file. They're either using new people for billing, or just don't know what their doing. Be careful. We have always been told NOT to give away medical numbers on the phone, but they asked, which we thought unusual. Will take the info over in person, let them make the copies, and sign for the info today. *************************** UPDATE: The Dr called and he knew exactly how to bill, and knew we were correct in questioning the billing issue, so "all's well that ends well"! We hope that he supports his front end staff in some additional training, because they are the people that can cause a problem in keeping their customers happy.

Chris up front is awesome. Super kind, super Helpful and knowledgeable. Thanks Chris !!!!!read more

The staff rushed through my exam, the lady that explained my options for lenses was very rude. She…read morealso didn't explain all my options to me . The prescription doesn't seem to really be helping that much. Making my vision a little worse. They told me I was all paid up and then I randomly get a bill in the mail from them. I called them and they say "oh well we forgot to tell you you owe us more money" I also talked to the manager about the issues I'm having she just basically blamed my age for the fact that the exam wasn't done correctly and instead of taking accountability and saying oh hey maybe we should re-examine your eyes,she said oh no it's just cause you're old!!! I'm only 31

Best correction I have ever had in my 60+ years. Very nice to work with both Dr. Ingman and Candy,…read morehis assistant.

I have been going to Dr.Ingman for years . He is excellent . His staff is…read more friendly, professional and knowledgeable . Candy helps you choose new frames and lenses. i highly recommend Dr Ingman.

I had a binocular exam and Vision Processing Evaluation (three visits total) with InDepth this…read moreyear. I wish I had known more about the full experience beforehand, so I'm sharing details that aren't reflected on the website to explain my two-star rating. I ultimately chose another provider for vision therapy locally, and in hindsight, starting there would have been easier. First, I want to acknowledge what went well. I trust the expertise of Dr. O and Jackie (VT). The exams themselves were thorough and high quality. While the narrative report could have been more detailed, Dr. O allowed me to take photos of three standardized test results, which provided enough data for me and my neurologist. They also showed flexibility in two situations: I was accidentally two hours late to my consultation after writing down the wrong time, and they still saw me. They also allowed me to call in my credit card number since my physical card hadn't arrived. My concerns are primarily about business and administrative practices. Clients must pay for the VPE and consultation at the end of the binocular exam. Vision therapy requires a minimum 20-week commitment, plus an equipment fee and mid-treatment progress testing fee -- all due on the first day of therapy. When I compared costs with other providers, the total was essentially the same. However, other offices offered significantly stronger customer service, more modern administrative systems, and a more contemporary structure overall. InDepth uses paper charts. While this system clearly works for them, clients do not receive electronic records or emailed files. I was given a printed copy of my report at my consultation and about 10 minutes to review it in the lobby before meeting with Dr. O. I sought care because I struggle with reading, so this format made it difficult to fully understand my results. When I emailed the office, Jane would call instead of replying electronically. Because their hours are limited, this often resulted in phone tag. Appointments felt efficient but rushed, with little opportunity to ask questions. As an adult paying out-of-pocket for learning-related services (which are not covered by insurance), I've previously worked with providers who offered ample counseling alongside testing and allowed direct email access. I assumed that level of communication was standard, but it was not my experience here. I found myself needing to advocate for basic information more than expected. My final interaction confirmed my decision to seek another provider. After my consultation, I requested that my test results and chart materials be scanned and emailed so I could review them fully. As I'm entering medical rehabilitation, I wanted access to the raw data and assessments in addition to the narrative report. Dr. O told me during the consultation that Jane could provide this. I emailed Jane and received a voicemail saying she was following up. After waiting several days without receiving documents, I called. She explained they did not have the ability to scan paper charts into electronic files. She also said she would need to ask Dr. O whether she could release my chart contents, though she later said she could mail my cover sheet without asking. When I clarified whether all of my paperwork would be mailed, the answer was vague. The interaction felt tense; responses were curt, I was interrupted, and my requests seemed misconstrued, though she repeatedly said, "I would love to do that for you." The overall tone felt unsupportive and, at times, gatekeeping. As an adult seeking care for vision issues that have impacted my academic and professional life, this was particularly discouraging. I was surprised that it seemed unclear why I would want access to my own health information -- similar to how someone would want to review graded exams or lab results. I respect that InDepth operates in ways that work best for their business and that they are not obligated to provide services beyond their model. I am grateful they exist, as I would have pursued therapy there if no other options were available. However, there are other providers in the community offering comparable services with more transparent communication and modern systems. If I had known these differences earlier, I would have made a different choice from the beginning. II would have preferred to share my feedback directly with Dr. O, but communication goes exclusively through Jane who declined to share Dr. O's email to me in the past.

A very caring, compassionate, and knowledgeable staff whose primary concern is making the patient…read morebetter!

I have been a patient of Dr. Foreman's for 15 years. He has consistently provided excellent…read moreprofessional care and continued surveillance of my conditions. I have had emergencies twice. Time with Dr. Foreman was made asap. Once he came in on Christmas Eve to provide analysis and care. I rate his office very highly in patient care and friendliness. Dr. Foreman and his staff receive a rating of 5 stars.

I feel sorry for the women who work for Dr. Cinnabon Hands. To begin with he is his favorite…read moresubject. When he went to check my eyes post op, his hands smelled of, I want to say cinnamon rolls? If I can smell the food you DID NOT WASH YOUR HANDS! He stands way too close to his all female staff and they all seem to be miserable working there. Nobody introduces themselves or comes across as friendly. My experience is he does not give a discontinued penny about his patients. Honestly-yuk! I will not be going back for my refraction appointment. The thought of being in his presence gives me the creeps. I only give his office one star because I feel sorry for his staff.

I started going to Dr. Andrews in March for cataract surgery. After four visits I was ready for the…read moresurgery in September. When I didn't hear anything from them, I called the office repeatedly to speak with the surgery coordinator. after receiving no callback, I left her a message stating that I would be going elsewhere if I didn't receive a call back that day. She finally called with the attitude gave me a date for the surgery. All I needed was an EKG she failed to send the paperwork over for the EKG, so the day before the surgery everything had to be canceled. Then had the nerve to tell me I could wait another two or three months as they were all booked up. I will be going elsewhere.!

Went to pick up some glasses and Linda had major attitude. Not sure what the deal was but saw her…read moreinteract with another individual giving the same attitude.

Could not say better things about Cool Optometry! They are simply the best…read more Fantastic business practices, kind, and knowledgeable staff. The doctor himself is wonderful and takes the best care of my eyes. He suggested that I get migraine tinted glasses recently, and they have literally changed my life! I feel like I cannot live without them now. I've had lost glasses, scratched lenses, broken frames, they help with everything and are very affordable as far as glasses go, because I do not have insurance. Will never go anywhere else!

They took care of some extremely bent glasses for Me before I was even a customer. That's why I…read morewent back.They fitted me up with my New prescription glasses and sunglasses. They really work with you to get the fit just right