Incompetent front desk answering the phones. I called to see if they were taking new patients and let her know I have VSP. Overreaching: She demanded my full name, DOB, and last 4 of my SSN; RED FLAG- she doesn't need the last four of a social to check VSP eligibility. After a silent delay, the receptionist asked if I "hadn't had an eye exam for a while or if I was just calling around"! I told her, "exactly what I told you at the beginning of this call. I'm looking for a new optometrist". And I'm gonna call other optometry offices, and I hung up on her. Clearly, she wasn't paying attention to the call. The front desk incompetence is an indication of their optometry office. read more

The staff were rude, but the doctor was great. I would suggest training your staff in customer service.

Everyone here is just absolutely phenomenal. They care and they go above and beyond for their patients. I cant recommend them enough.

Glasses turned out decent. Extremely overpriced. With insurance, my co-pay was more than the entire bill would've been outright at Costco. And my Costco glasses are more comfortable. OK if you can afford the price. But they aren't worth it. I have worked in ophthalmology my whole life. Will get my next pair at Costco! read more

They really need to improve their customer service. They will try to upsell you on prices of glasses and exams that are optional.

needed to get the family eye health checked out and this was and is the place to go! with a new Doctor, Dr Coen did fantastic, he takes the time to explain and focuses on you as the patient. even showed me that my old prescription was too high. walked my kids through the exam with ease. took my husband out of the exam room to be more in depth with vision. need glasses, check. want contacts, check. sunglasses, check. Private Pay or most insurance, check. Auburn has finally got a good place. wide selection for everyone plus if you can't find something their staff will help fit you right. brand names plus cases for each pair. bonus they will fix that screw or lenses when you need it. scheduled appointments and was in and out. now we all can see. Thank you Site for Sore Eyes, Auburn. read more

I'm honestly perplexed by the high rating of this store. The phrase "kindness as a strategy" is the epitome of my experience. I called ahead of time and was told that most glasses could be made same-day or next day. I walked in with a brand new prescription and was walked through seemingly easy process with an overly friendly employee (I think the manager), only to be told after I paid that it would be 7-10 business days until they came in. A few days later, I went for a second opinion on my prescription and brought in the updated prescription. 5 business days later I got a call that my glasses were ready. I picked them up and they appeared stronger than my updated prescription and I was concerned the wrong lenses were inserted. I went back and they "examined" them and indicated that they were my updated prescription. The friendliness I received during my first visit was gone, and the whole experience was very transactional. But how would I actually know that my lenses were the right strength? I'm a first-time glasses wearer so I have no baseline. I happened to order a pair of glasses online after getting my new prescription through a different company because I couldn't wait another 7-10 business days to have access to my glasses and when they arrived, the lens strength was completely different (less strong) than the ones I got from Site for Sore Eyes and exactly what I was expecting. I feel bamboozled by Site for Sore Eyes - will not return! read more

Everyone was so nice and helpful! My mom was here visiting from Oregon and she needed a reading glasses and they helped her out within a half hour. read more

The Dr is awesome , and so are the girls in the office, they are local they make it do convenient

It was the best! The eye doctor took time with my 98 year old aunt . She can't hear so she had to write on a white board. He was so patient, thorough and helpful. Much better than the private optometrist I go to. The ladies there helped my aunt choose her eye glasses and even had them put together so we could pick them up the same day. It was such a pleasure going there and they were all so kind and thoughtful towards my elderly aunt. I highly recommend this business!! read more

I just returned home from Site for sore eyes. My glasses broke and they fixed the frame free of charge ! I offered to pay and they wouldn't have it. They also gave me a free glass case. I highly recommend this place! I'll NEVER go elsewhere again. Thank you for being such a wonderful asset to our little town. I'm grateful! read more

My brother and I stoped into Site for Sore Eyes in Auburn on New Airport Rd. yesterday because he was looking for some Maui Jim sun glasses. I brought my wife's favorite pair of glasses with me because one of the arms had lost the protective coating over the ear. I asked the very nice woman at the counter if I could get the arms replaced as these were her favorite frames. She replaced the ear protectors on both arms in about 5 minutes and gave them back to me. I asked her what I owed her and she said, "Nothing". Talk about amazing customer service! Thank you Site for Sore Eyes- you just earned a repeat customer. Michael H. Auburn read more

I went in because my eyes had been twitching for a week and a half got an eye exam by video. Not even a very extensive eye exam they didn't even address my eye twitching issue. When I asked them, they said oh yeah, I needed surgery and that was it, and then said if I wanted, I could book another appointment with an in person doctor. Very disappointed. read more

My glasses broke and I took them in to have them repaired. The staff was very sweet and the lady who repaired them washed my lenses up, too. No charge, just a request to use their services for my next pair of glasses. No problem, I need a new pair of lenses and sunglasses very soon. I know where I'll be heading! read more

Great employees - friendly and so helpful! My husband broke his sunglasses as we were preparing for a camping trip. Ran in - hopeful they could work magic - and they DID! Glued the frames and didn't even charge me! Poor girl ruined her shirt in the process. Will return when I need new glasses for sure! read more

I had a great experience here. I was really struggling with seeing and I got an appointment within a few days. Dr. McPhaill was fantastic. He was so thorough and it turns out the fancy eyeglass store had given me the wrong prescription. It was way too strong, but not strong enough on the reading part. He sorted out the prescription and the glasses were made within a week. I love them. The office staff was great about helping me pick something out and started with the sales rack. There were tons of frames to choose from and she didn't rush me. Fancy eyeglass shops with designer frames are no match for a doctor who knows his trade. read more

I went for my annual check up and was very upset by the total disregard for Covid precautions. Dr Macphail is unvaccinated and pulled his mask down below his nose while peering into my eyes. I asked him to put the mask over his nose and he did. Two minutes later it was below his nose again. I will not be back. read more

My examination was thorough and complete. I highly recommend Dr Lary Mc Phall. I was amazed once again by the gentleman who was able to magically fix my broken glasses. I want to thank him for his high level skill. read more

I love Site for Sore Eyes!!! Disregard the bad reviews, because this is the best place I have ever gone to for glasses. The doctor was really thorough and friendly. Great eye exam. One of the staff, Shannon, was able to help me pick out a cute pair of frames in my budget, and I got a second pair free. I was even able to leave with a pair of glasses on the same day. I will definitely be coming back here next year. read more

Site for Sore Eyes - Auburn - Optometrists Near Me - Auburn, California

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I have nothing but great things to say about Site for Sore Eyes in Auburn CA. I have been going here for many years and have always had a great experience from booking the appointment to when I walk out the door after my eye exam. All of the ladies in the office are nice and professional. Shannon the manager has gone above and beyond for me finding me special lenses when I needed help. Also, Shannon is fantastic at helping you pick the right glasses for your facial features, etc. Lastly, I will say Dr. Lary McPhaill is the best eye doctor that I have ever been to. I have been to many. He is professional, very patient, and knows what he is doing! This man will help you in any way possible. I have been the most difficult patient because of my contact situation and I have to say he has been so kind, patient, and more than willing to try and help me find a solution. If you are looking for a great eye Doctor and a nice place to find great glasses look no further. read more

I made a mistake in ordering replacement lenses for my existing frames and didn't realize my mistake until I picked them up. When I explained my problem the associate immediately responded " Don't worry. We'll take care of you. " I was given full credit for what I had paid toward a new set of lenses. I highly recommend this company! read more

Booked an appt here after having a terrible customer service incident at another local eye doctor (whom we had been seeing for years and years). The office staff was so friendly from the moment I called. Willing to research insurance and go above and beyond. The Dr. Was professional and explained clearly what he was looking and to my son as he did his exam. A clean office, super friendly and profess environment... nice job! They have earned a customer (5 actually) in our entire family. read more

I hope they are still in business. They charged our insurance for an exam and glasses about a month ago and havent heard a peep since. Since I still haven't received the glasses, it's not possible to say how good the exam and glasses will be. read more

Awesome experience from the start. I walked in and the place was very clean and open. The ladies at the front desk were very friendly and professional and my Doctor was extremely thorough and friendly. Highly recommended. read more

We had a Very pleasant experience with our visit. Dr. McPhaill was professional and very through exam, answered all my questions. Shannon was amazing , I have never had someone spend so much time helping me select glasses. The office staff is friendly and helpful. read more

Just picked up my new glasses. Yes, they were expensive. But SFSE bill8 my crappy insurance for me (+1). The dr was awesome for the first time since I started wearing glasses he explained why some of previous prescriptions may not have been right. I have an astigmatism. He double checked his finding. To confirm. I'm so glad he did. SFSEsaid it would take 5-7 days. It took 4 days. I have new glasses that I love . The new technology in these glasses I feel like they are HD, and I can now see a speck of dust on a gnats ass. Thank you Dr.Larry. so worth the drive from Grass Valley read more

BEWARE! I got an exam here and paid over $100 but they did not carry the sports frames I needed for mountain biking. So I went to order them online but I was missing my "pupillary distance" When I called to find out why that IMPORTANT info had been missing from my prescription they informed me that the only way they would complete the prescription would be to buy glasses from them. TOTAL SCAM. Especially when their options are so extremely limited. This is one of the needless things that make life harder and SHOULDN'T. Shameful business practice and not very nice to the people that need SIGHT in your community. Update. I us an issue w my prescription and I needed them to fax it to me. They did it happily and speedily. Thank you. read more

I'm a first time patient, and today called in for a contact exam - I was offered 2 or 3 openings before their 6pm closing. It was 3:30....... so I drove straight over and at 60 seconds after walking through the door I'm finished filling out my extremely basic, super-simple, easy-breezy 'new patient intake form' ... and then another 60 seconds later i'm sitting in the chair meeting my new eye doctor. The women behind the counter are cheerful, professional, thorough, and extremely competent. The doctor was awesome, pro, skilled, quick, VERY thorough -- explained more than I thought I wanted to know, and we even took a moment to talk about life 200 years ago.. I was given a sweet deal on some polarized shades, and walked out with a brand new pair of contacts. All in all, less than a hundred bucks (i'm proudly uninsured) and 30 minutes later I can see clearly and have a ton of lenses on order (should be here in 48 hours or less) woohoo! no complaints! a billion stars! read more

Got a same-day appointment for an eye exam and couldn't be happier with my experience. The staff was all very kind and accommodating and Dr McPhaill was one of the nicest doctors! He was very thorough and explained everything he was doing. read more

After reading the first two reviews, my daughter and I decided to try this store anyway as it was more convenient. We are so happy we did! Customer service was top notch - prompt, friendly, and professional. (even though we were looking for a bargain.) In fact, we ended up with twice the deal we expected. We have found a great place for our family to buy glasses. I highly recommend. read more

Come on get a DR in there that wants to work not some dude who just wants to work a little in his golden years...you only have a DR there for a few stinkin' days a week and no one can ever get an eye apt unless it's way in advance! Get another DR! You need a Dr that might even work on weekends... read more

I left a positive review almost exactly one year ago focusing on Shannon and the great staff-service. But that was for my son, and today I'm adding a review for my own eye exam by Dr. Larry McPhaill. There's nothing I can add to all his other great reviews -- I can only echo that it was the best eye exam experience I've ever had (and I've had many). In other words, with the services of Dr. McPhaill, Site for Sore Eyes in Auburn just keeps getting better and better. read more

I love this office. Everyone is polite and helpful. They have helped me deal with mutiple insurance issues over the years and guided me through what needed to be done to get it fixed. All the women working the front desks are happy to answer questions and give guidance when needed selecting frames. Dr. McPhaill is amazing! My eyesight issues are tricky. He takes the time to tweak my prescription to give me what I need to functionally see. He is very kind and patient. He works well with my kids too. He doesn't mind answering my son's questions on how the machines work, why is he doing this or that, etc. I'm glad I found this office. My whole immediate family will continue to return. read more

Less than 30 seconds of paperwork and Dr Larry whisked me into his exam room and gave me the most extensive and informative exam i have ever had! All for $69!! Got fitted with a new frame AND a pair of polarized prescription sunglasses as well! Great experience and super friendly and helpful staff! 5 Stars indeed read more

Ten years or so I've been visiting Site for Sore Eyes. Dr. Lary, Shannon, and the full staff are comforting, highly efficient, and accommodating. I have not desired to go anywhere other than the Auburn office. As well, I've recommended them to friends. Thank you staff for remaining so trustworthy. read more

Gus ate my glasses earlier in the week. I am near sited but there's no way I can drive without glasses. I asked for advice on Nevada County Peeps. Who should I call in Grass Valley or Nevada City, as my Ophthalmologist wasn't in and my prescription had expired. I phoned everywhere before moving on to Auburn. 'Site for Sore Eyes' stepped up big time. I was able to get in at the end of their day. I ordered my progressive glasses from them and THIS IS THE GREAT PART... They made me an emergency, (single field of vision) pair of glasses for driving, on the spot! Free of charge. Talk about customer service! This is what it looks like. They understood the emergency and totally stepped up. I totally recommend this place. I was also thrilled with all the discounts they gave me. read more

I highly recommend Dr. Mcphaill. I have never had an optomistrist take as much time to do an eye exam before. He was extremely thorough and answered all of my questions. Tammi read more

Friendly unjudgemental staff. Informative and fast service. They researched my insurance, assisted me with finding the right glasses, and the Dr. thoroughly talked me through his diagnosis of my prescription. It is a pleasure visiting them. read more

Addendum: More praise for Site for Sore Eyes, as they were able to get my new glasses ready ASAP, as I had an urgent need for them. No extra charge, just pleasant and efficient service! Thank you all so much! read more

Love this place I have been going there for about 14 years Love the office Staff Shannon, Amy, Lynn I have never had a bad experience there I just had a problem with one of my eyes and I waited till Dr Larry came back from out of town cause he is the only I trust to look at my eyes He is very personal and professional at the same time, he takes time with you and answers all your questions BETWEEN DOCTOR AND STAFF BEST CUSTOMER EVER read more