If there were zero stars, I would give them to Los Alamos Family Eye Care…read more 1. I had my annual eye exam there and paid extra to make my lenses thinner. When I received the glasses, I was shocked to find they were much thicker than a pair I bought elsewhere with the same diopters--without paying any extra fees. 2. After my first exam, I needed a second one due to medical reasons, this time with Dr. Lisa Shin. She noted my prescription had changed but failed to update my CYL and Axis measurements. As a result, she prescribed glasses with the wrong parameters. When I received them, rectangular screens appeared trapezoid-shaped. I returned to her, but instead of checking her own mistake, she blamed it on my eyes "changing a lot." I asked her to check the glasses I was wearing to see what was wrong. Only the next day did she send me a new prescription with corrected values based on my old glasses. When I asked her to remake the glasses based on her own correction, she demanded that I pay again. I refused, since it was clearly her oversight. 3. I disputed the charge with my credit card company. Later, her office asked me to pay again for the first exam and return the incorrect glasses so they could refund the full transaction. I paid another $35, trusting they would resolve it. But the credit card company eventually told me the vendor had rejected my dispute, meaning I paid twice and ended up with nothing--not even the wrong pair of glasses. When I pressed the office, they finally sent me a partial refund check, deducting $16 as an "arbitration fee," which they claimed was charged by their bank. In reality, they passed their own cost onto me and again blamed me for disputing the charge. This is not just about money--I can afford the loss. IT'S ABOUT HOW THEY TREAT THEIR CUSTOMERS . Dr. Lisa Shin refuses to acknowledge her mistakes, shifts blame onto patients, and looks for ways to charge for even the smallest things. Instead of resolving issues professionally, she makes customers pay for her errors. I would NEVER go back, and I strongly caution others before choosing this place!

Thank you Dr Lisa Shin for a very thorough and efficient experience!…read more I've recently begun seeing Dr Shin as one of my goals this year was to get updated contact lenses. She was friendly, very professional, and got me in and out of there with a new prescription in record time. Perfect, as I have a work trip in a month. The front office staff is also very kind and checked me out quickly. What a NICE find right here in Los Alamos !

It's been a couple years since my last appointment here. I had a change in insurance and when I…read morebooked the appointment over a month ago I mentioned on the phone that it would be through Medicaid. I made sure before calling on the site for the vision coverage that they were covered. On there it clearly has them listed. Anyways I got the appointment scheduled. When I arrived on time today I was told that they don't accept the medic aid vision insurance. I'm very disappointed that they did not inform me of this when I set up the appointment nor prior to the appointment. It was very unprofessional. I don't appreciate my time and gas being wasted like that. I definitely will not be returning after that experience.

I was completely blown away today when I called and the receptionist told me that I would need a…read morereferral from a current patient at this doctors office. I am a brand new resident here in Albuquerque and how would I know of someone that goes to this optometrist? I used Yelp because I really had nowhere else to turn. She said that they are not taking new patients because they're booking so far out in advance. I'm completely used to that with my prior optometrist. Very interesting how they conduct their business and qualifying people here in Albuquerque.

Dr Hamashige provided phenomenal service for my dry eye condition. He explained everything very…read moreclearly. He also offered very appropriate and beneficial recommendations for complementary care, including acupuncture. I enjoyed his care at his his former practice, and he is an excellent addition to his new practice at Accent Vision. He is scientific, and a great listener. He brings MeiboFlow to the practice, along with his other skills and extensive experience in eye care.

Sean Hamashige is a fine doctor, but, even as an existing patient and some new problems which I…read morereported to the receptionist, I couldn't get an appt for nearly two months.

I was just seen by Dr Planitz last week for my yearly eye exam. I was able to be seen on just a…read moreday's notice. My regular eye doctor, Dr Clatanoff, was not available. I was in and out in less than an hour. Dr Planitz was very personable and provided clear explanations to all my questions. I've been a patient at Rio Eye Care since 2000, and I've had nothing but positive experiences. Dr Clatanoff has been amazing to work with due to my medical condition with my eyes. I never feel like I'm just a patient with him (or Dr Planitz). He has assisted me with referring me to the best available doctors for my eye surgery. He has been very open to feedback from me. He is very thorough when researching to ensure any questions I ask he has an answer for. When there has been mistakes with my orders, Dr Clatanoff has always done the right thing and has personably made sure my situation was resolved. I think the fact that my wife and 3 kids have been going here almost as long as I have, that it shows the level of trust I have with this place. I've seen some people complaining about the optimap. I everyone is entitled to their opinion. I personally prefer the optimap over having my eyes dilated. It provides a clear picture for the Doctor to not only ensure the current health of your eye, but it also gives them something to compare your eye to year after year. Makes it easier to spot issues. And correct problems early on. To me, it is worth the extra money to help protect my vision. Please don't fault a doctor for wanting to use the best that technology offers to help them do their job. I've also seen some complaints about the pricing at this place of business. First off, they provide a wide variety of frames to work with. For the people that are economically conscious, to those of us who like to have some style because our glasses are a necessity. I prefer Oakleys. Yes, they are on the expensive side. But Oakleys are expensive anywhere. My wife is on the opposite side of the spectrum. And Rio Eye Care has options that fit her needs and her budget she has set out for frames. As for the lenses, I have never once been pushed into purchasing anything that I did not want. Of course they have offered me extra options that I have declined. They are a business. They are looking to make my vision experience as great and perfect as possible. But when I have politely declined some of those options, they are cool with it. There is no high pressure sales atmosphere to deal with. And there has been various times I've asked Dr Clatanoff to try out new technologies for different types of contacts or eye procedures that were extremely expensive. With his research, and with his understanding of my eye condition, he has educated me on why some of the requests I've made would not work out for me. If he was just in this for the money, he would have allowed me to try some of those technologies out. I hope people will find this review helpful. It's normal for people to post less than desirable experiences. But I felt it was important to let people know of all of my family's positive experiences We've had with both Dr Clatanoff and Dr Planitz. Thank you and your staff. I look forward to my next visit.

This place is turning into a vision mill. Disappointed to say the least! Beware they will not tell…read moreyou they don't take Davis vision until after your appt so they will bill your medical insurance if they are able!!!

Needed to find an eye doctor and randomly and hesitantly chose one. It was Dr. Bigelow. What a…read morepleasant appointment! Dr. Bigelow was extremely thorough, easily to understand, explained each test he did on my eyes and most of all was very personable, relatable and easy to chat with; about both the appointment and everyday conversation. He printed my prescription so that I could find frames I liked at any other frame shop. The wait was a little longer than I would like at a doctors office (20+ minutes after my scheduled time), even with arriving 15 minutes early.

Amazing place great staff one of the best eye exams I've ever had. I have noticed that Los Alamos…read morehas some great doctors and I doctors in Denison medical. I am happy to be a part of the state now but if you want some glasses and you want your throw I check I totally Recommend this orbit eyecare

I have never had to return more lenses/glassware in my life! In over five cases, I have had to…read morereturn at least three EACH of the lenses due to either bad prescription or poor manufacturing. It takes MONTHS (not days or weeks) for replacements to arrive. I am still awaiting a correct prescription in May 2026 from a November 2025 visit!!!! In addition, i have had numerous cases where "after refurbishment" the lenses fall out. I highly recommend any provider over this one!!

The eye exam went well, I have no complaints. When I went to choose my frames, I assumed I would…read moreget the same type of service that I received from Eye associates. The employee at Eye Associates allowed me to look around and then had me sit down where she had 4 to 5 frames that were frames she felt best suited my face shape. We went from there. At Modern Eyez, I looked around while the employees was finishing up another customer. When I was finished looking, I sat down at one of the stations and the employee asked me if I had found the frames I was interested in. No help. If I wanted, no help, I would go to Costco where frames and lenses are much cheaper. Next time I will go to Eye Associates. Money lost for Modern Eyez.

Located in Rio Rancho surrounded by a family friendly neighborhood. We…read moreMade an appointment a month ago and finally got in. Dr. Davis was okay. Not super friendly but seemed knowledgeable. Everyone in the office was strictly business which is fine but it made the environment dull. The office itself was nice and clean. They have their own optical department with many choices of good looking glasses to choose from. Nice big parking lot and they didn't keep us waiting the the lobby for too long. Overall, it was a decent experience.

First off, their office has moved to 1409 Luisa, in the building across from the cat hospital…read more I came in this morning since my glasses had broken overnight and I'm in town visiting mom. Lynn was very helpful and fixed them in a short time. I offered to pay, but she demurred. I was very impressed with the office staff, their helpful attitude, and the office overall looked very professional and gave excellent customer service. If I ever have another eyeglass emergency, I will definitely come here. I recommend them highly.

The office is very professional and friendly. There's nothing worse than going to a place where…read morethere is rude staff. Dr. Tauchau has been my eye doctor for a long time and I totally trust and love him.

Eye Assoc of Santa Fe, NM; optometrist location. I am new to…read moreSanta Fe. It is difficult to find competent medical care in Santa Fe. I tried Eye Assoc of Santa Fe; location optometrists only. An eye exam by an optometrist is suppose to be free every year under medicare. Instead extra tests were performed without my authorization. Medicare said they will not cover the additional tests. I do not recommend this division of Eye Assoc. of Santa Fe.

Eye Associates in LA (Dr. Johnson) was great! A little bit of a wait, but not too long and nothing…read moredifferent than any other medical office appointment.

I was recommended to Dr. Chan by a colleague. My daughter and I had a great experience with Dr…read more Chan. My daughter is a teen and an avid athlete. She was in denial about needing glasses/contacts because she worried how it would impact her sporting activities. We visited Dr. Chan to get my daughter an exam and fitted for both glasses and contacts. Dr. Chan is amazing, intelligent, and truly connects with her clients. Dr. Chan was patient with my daughter and even talked about sports, school and college with her. That helped my daughter ease up during the appointment. Dr. Chan found the perfect fit and prescription of contacts for my daughter. She wore a trial pair home and read every billboard, small sign, and store sign the entire way home. She was excited to see clearly and felt much more confident that they fit comfortably. I'm looking forward to my appointment and my husband's appointment there before the end of the year. Again, I truly recommend Dr. Chan.

Very disappointed. They don't answer any phone calls, don't reply to messages or voicemail…read more Glasses were order 6 weeks ago and had not heard anything back as to if the glasses have arrived or not. Had to physically go to the office and asked if my glasses have arrived (they have) and informed them that multiple phone calls were made and voicemails and messages left for them and gotten no responses.