Even during a super busy time, Tyrie took care of a packed lobby and handled everyone with speed and grace. He's awesome, super helpful, and I'm glad he was there to help me get everything I needed. read more

Good customer service and always well stocked with what we need. This supplement supplier is located conveniently for our family. Parking is always available so we can run in and get what we need and go. read more

Service was VERY GOOD. Store clean and open with a lot of lighting. Didn't feel like a dungeon. The gentleman who helped me took his time explaining things. The selection of products is VAST, so I was grateful for his thoroughness and not making me feel rushed or like I was bothering him. AND the topper was the product was on sale! He wasn't even just trying to sell me the most costly thing! He listened to my questions AND helped me save money! A win win if you ask me! read more

Never even got a chance to shop. Me and 5 other ppl stood outside at 9:30am waiting for it to open. It is now 10:03am and still nothing. Why post hours of operation if you are not even going to follow them. read more

I just moved to the SGV. This is my go-to vitamin shoppe. Shout out to Marcus for the awesome service. He's knowledgeable on everything. He was cool enough to answer all my questions and we even talked about gym/fitness stuff too. Definitely liked the good vibes. They have plenty of inventory depending on what you need. The place is clean and well lit. I just came to get my protein refill. Walked in on a deal. Bogo on some protein. Thought I'd try it. And even got some EAA's. Going to try those out. Keep up the good work guys. read more

The Vitamin Shoppe - Protein re-up. Going to try these EAA's - Vitamins & Supplements Near Me - West Covina, California

Been shopping here for over 3 years, For first time ever I had the worst experience I think one of the Managers is Thiango and a sales accociate Allein we're so rude I will never shop at that store. I was spending 2 to 3 hundred a month. I will drive all the way to La Verne. read more

Very convenient location as the one near me has closed, City of Industry. We were looking for a certain supplement but many stores only had delivery as an option, but we needed it right away. I ordered the night before for store pick-up, and it was ready the very next morning, a little after the store opened. I was greeted upon entering the store and was in and out in just a few minutes! Great customer service and very efficient! Will most definitely come here again in the future. Parking lot is a bit small, but I guess they do with what they can, since they are located next to a dealership and next to Burger King. read more

Whoever is in charge of reading these yelp reviews, first and foremost, you need to fire your manager. Secondly, you need to contact head of property management and have them put trash receptacles around the building so the customers that are walking in are able to throw the trash away and or if they're buying ready to drink protein items, they're able to throw them out in a trash receptacle. There's three things that you're always able to control no matter the outside circumstances, and they are your attitude, effort, and choices. The female manager that was working today 12/12 at 2:30pm was rude, condescending, and unhelpful. I walk in with an empty box and a can that I wanted to throw away but instead of there being no trash receptacles prior to entering the building, I thought that I might be able to throw them away inside. She presumedly said, "we do, but you cannot throw your trash inside because it will begin to stink up our place." So instead of asking me if there was food in the box, she assumed that there wasn't and then responding in a condescending manner. (Attitude) After she was standing there and watched a guest go up to the register, and I was done selecting my item, I went up to the register. She instead decided to go in the back, and not ring me up in a timely manner (choice & no effort) I'll be ordering all my things off Amazon. They're cheaper, quicker and less hassle. It's a shame this is what customer service looks like now. Vitamin Shoppe Corporate-Feel free to reach out and remedy this atrocity. read more

I love coming to this store! MATT the manager is the best. He is so knowledgeable and always friendly. He knows a lot about the products and will answer all your questions. He always gives samples if he has any to me . This store always has everything in stocked and is nicely organized all the time!! I will drive to this location just because the staff is great! Thanks again Matt! Keep up the good work! Hope they promote him because he is awesome! read more

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Like Whole Foods this place almost has it all.Endless supply of supplements from back to front.Ready to drinks and Meal replacements to herbs and vitamins.I can honestly say that the Pickens are very lush here.Best of of all they do not charge one for a membership fee like GNC does.So if you are looking for a certain supplement dont hesitate to come to this location.The associates here will take good care of you. read more

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If your looking for awesome place to pick up your vitamins or protein this is the spot Chris was helpful in Directing me to the products I wanted and did not try to sale me anything I didn't want and was really Knowledgeable when it came to explaining differences between brands and beyond awesome customer service was completely satisfied with my experience over all and Purchase. read more

Great customer service. Came in looking for something different and was greeted by Orly and boy was she upbeat and helpful. She gave me some of her opinions and advice and did it with such enthusiasm that I left with a smile. This place is always good but this time I had to yelp it. Thanks Orly. I'll be back when I need more supplements. read more

The Vitamin Shoppe - Vitamins & Supplements Near Me - West Covina, California

Had a great 1st time here today..thank you daniel..I was super nervous to go in cause I had no idea what I was needing to manage my weight and they made feel very comfortable about myself and all my questions. Thank you so much cant wait to see results. read more

The Vitamin Shoppe - Vitamins & Supplements Near Me - West Covina, California

Came here quickly to grab some coconut oil. I was trying to get a high quality coconut oil for my hair. I was in and out within 5 minutes! The cashier was very nice and quick which is exactly what I wanted. Thanks for the great customer service! :) read more

Employees are very helpful and offer great customer service. Store is always stocked up with the products I need.

I give this supplement shop 5 stars for one reason and one reason only and that's because of Chris! His knowledge and charisma made my shopping experience an amazing one. Thank you again Chris you're the man! read more

The staff person, Betsy, was engaging, knowledgeable and extremely personable. She answered all my questions in a courteous and pleasant manner. She needs a raise! read more

What happened to decent customer service? My first visit to this location, in West Covina. I've been a regular customer at the Puente Hills/City of Industry location, for 3 years. One of the reasons that I've kept going to that location is their excellent customer service. So, roughly around 2 months ago, I went into my regular location and was met by a real friendly and knowledgeable associate (maybe manager?). In passing he ends up telling me that he actually, works at their West Covina store and was there filling in. I live in West Covina and had not realized that there was a location there. My daughter and I decided to make our monthly vitamin and protein bar haul at the Vitamin Shoppe in West Covina. I was happy to see that they are located right off the 10 fwy. We walk in and only two female employees were there (0 customers). They both made eye contact with us and didn't offer us a welcome or assistance. They kept chatting about some guy one of them was dating. Ok, no biggie. I didn't take it personal and my daughter and I browsed the entire store. Twenty minutes later, we were ready to checkout. The brunette simply asked me if, we were ready to checkout. I answered yes. Other than asking me for my phone number for my membership number, that was the pretty much the extent of her communication with me. She came off as down right rude. While, checking out I asked her if, they carried Quest Cereal Bars and she replied dryly, "Everything we carry is out on the sales floor." I quickly caught on that I had interrupted her conversation with the other female employee (blonde). I left, the store feeling disappointed but also, figured that maybe it was just "one of those days" for that employee checking us out at the register. Fast forward to last night, to 7:35pm. My daughter and I encounter the same brunette employee who was rude to us last time. In a nutshell, the same thing happened with her lack of customer service skills. Was she asleep during customer service engagement training? Unreal! Yesterday, was my last time shopping here. I'll keep shopping at their Puente Hills location. Where they actually, care about customer service. read more

The Vitamin Shoppe - Associate #047746 - Vitamins & Supplements Near Me - West Covina, California

This is my one stop shop for all the goodness. Sunwarrior Vanilla Protein, CLA, and Amino Energy! Everyone there is friendly, helpful, and knowledgeable of all the products and real with you. I always get lucky and deal directly with the manager and another employee by the name of Frank. Recently was informed that they do price matches! Heck yeaaa!!!! So make sure you taking advantage of that y'all !!!! read more

They're always really helpful here! I once bought a giant pack of isopure flavored protein water and I took a sip of one and I almost threw up. Even though I opened the package and took a sip of a bottle, they allowed me to return it. That's pretty amazing. read more

Will not go back. Clerk spent so much time talking to another customer as we were waiting. Had to find our own vitamins, which we eventually found. Finally got a hold of the clerk because we had some questions about the vitamins. He gave us 2 minutes and went back talking to the customer. We took our business online on amazon instead. read more

This is a nice location, right off the freeway and pretty easy to get in and out of the parking lot. There isn't much parking right in front of the store, but there are usually open spaces. If not, you can park on the other side of the lot. The shelves are pretty nicely stocked with a large variety of items from name brands to their store brand. In fact, there are almost too many choices. The staff are helpful, although not always the most knowledgable about the products (but they try). I appreciate the fact that they are around and available to help, but they don't hound you. The store is nicely organized. Definitely sign up for the discount card if you plan on shopping here more than once. read more

This 5 star is for their employee Dierra. My husband buys cases of protein drinks for our vending machine and Sierra has always been helpful. She set up our auto delivery. And when it came time to re-order it was very confusing but she was so patient and helpful. She even educated me on email promos and coupon codes for future purchases. We've dealt with the other employees and Sierra was by far the best. read more

Nice store & better stocked than the other chain. Steph was nice & courteous. She asked if we needed help & offered recommendations. I just wish they carried their own brand of Thiamin (vitamin B1). read more

Dierra was awesome! I worked across the street and always went to this shop a year ago but I may say the Vitamin Shoppe now is new and improved thanks to Dierra! read more

When in today I usually buy supplements other places but I will be coming more often because of Dierra I think was her name. Great customer service and she excited to work there and that makes a difference to me read more

Stopped in for a combination of supplements to boost sexual virility. Dierra was a dream to work with. She had great suggestions based on my request and was able to blend a really good amount of supplements together which so far are working great. I plan on coming in later to buy the flush free Yohimbe because I look like a cherry tomato right now. Awesome store with fantastic staff. read more

I was in Dire need of caffeine and the kind Dierra had feed my need with great customer service!

Vitamin Shoppe has way better prices than GNC. Walked in and they just so happen to have what I was looking for on sale. I was greeted and shown to the Cellucor Alpha Amino the moment I walked in. Young man behind the desk signed me up for a rewards card and I was in & out within 5 minutes (makes it a little easier if you know what you're there for). read more

late post: went in the day after black friday .dierra ur awesome u saved me over 45 bucks on the "c4 ultimate on the go " thank you so much for ur great costumer service . read more

The Vitamin Shoppe - Cellucor C4 on the go - Vitamins & Supplements Near Me - West Covina, California

I haven't worked out in a while so I went in looking for what use to work for me. Matt asked if he could me so I said "yea!", he answered all my questions and didn't try to up sale anything he was very honest. He made my visit great, thanks Matt!. read more

Excellent customer service and by that I don't just mean they offer to help, they are actually helpful; they know about the products they sell which is great because a lot of times I'm trying something new and I need advice. read more

My wife and I would like to take this time to just give an exceptional review for the amazing team at the Vitamin shoppe in West Covina which they truly go above and beyond there roles in customer service. If we are visiting to pick up our protein or calling in to see if our favorite protein is available the service is ALWAYS OUTSTANDING. Alfredo, Frank, Daniel and the entire team should truly be acknowledged in there roles. We truly appreciate this team! Sincerely, Gabe :) read more

Great evening! I just wanted to leave a kudos for Jocelyn! She helped me on 11/2/2019 at 7:47p. She has a wealth of knowledge about living a healthy lifestyle and gave me great advice on what supplements to use, etc. She is also a very down to Earth person and I simply love that from an employee! Jocelyn is a major asset to the company and She deserves a raise, bonus, and/or promotion. Thank you for your time. And thank you Jocelyn! God Bless! read more

I called them around 9am and a female employee put me on hold for 8 and half min! I was only half mile away so i hung up and decided to just go there. There were NO customers kn the store, and there was a female employee walking around and a guy name Frank behind the counter. He asked "how can i help you?" I told him what i needed and also said that a female employee put me on hold for 8 1/2 minutes and never came back. He didnt even apologized, NOR did the female employee who by now was behind the counter looking for something! They didnt have wat i needed so we ended up doing a special order for the item and said that they wud let me know when it comes into the store. Around April 23 I went in to the store and spoke wit Frank to see what happened to my order because it has been long time already. He was nice and offered to call me if my order came in that day on their delivery truck. Well i didnt get a callback. Few days later I called the store again, this time I spoke to Daniel who gave me the phone# to the "customer service" dept. I called them and she said they shipped my order to the Vitamin Shoppe the next day on April 10. They didnt know wat happened to it after that. She was very kind and tried to re-order my order but for watever reason it wudnt go thru.Frustrated i cancelled my order. The next couple days i called the Vitamin Shoppe to ask if i cud just pay cash at their store to avoid having my debit payment in "pending status" wit my checking acct. Nope....they will only do special orders via debit/credit card "bcuz its coming from the warehouse". Sighhhhhhhhh.....okay, if u want to go get your vitamins or nutritional needs i guess the store wud be okay to get them from there. But make sure you talk to the guys and not that RUDE female employee. For my special order i will just go elsewhere read more

Late review but every time I come never disappointed they are always willing to help ou with what your needs are give you advice and even reviews on what it is on what your buying. Come here read more

This shop had became my go-to place for vitamins, supplements, and anything else health related. Staff is friendly and knowledgeable, they are never ever pushy about any products, and really work with me in trying to find products that fit my needs. I bought a product that didn't fit my needs, the next time I went to the shoppe I told staff and he looked up my phone number and said bring it back and you can get something else!!! Yes woww!!! I thought I was stuck with a 40 dollar product I wasn't going to use! They have awesome sales all the time and price match with no hassle. Thank you much and always look forward to going in to get products read more

This place has everything! It's very clean and organized. I think the manager is Daniel? He was very helpful and nice. I noticed he had alot going on but he stopped to help and answered all my questions. Cool guy. There was another guy who sat behind a computer the whole time and the guy at the register is a little pushy. Other than that the employees are helpful. The prices are really good. They even price match! I'll be back to shop again. read more

This is my favorite place to get vitamins, supplements, protein bars, and much more great quality products. Their VITAMIN SHOPPE brand products are very high in quality plus great reasonable prices. Their staff is very helpful even though sometimes you get that one customer that holds up the line still asking questions on and on, but they usually have another checker show up to open another register. Parking is very limited especially on the weekends... read more

Great selection on ON (Opitmum Nutrition) Products, Protein Powders & Supplements. Prices are okay, can likely find cheaper prices online, but if you want it quick and now, this is your one stop shop in the area. read more