We had to leave Magenta, which was a shame because the doctor (Prasad) was excellent…read more Magenta's system was a deal breaker. it's impossible to book an appointment without having to wait 2 months, there's no help from a human being, and there's no phone number to even talk to a receptionist for admin issues. in fact, they intentionally keep you from calling or even reaching out via email. It's as frustrating as an app that hides their cancelation button. I understand the approach for a normal for profit business but not for a clinic. we moved to a normal clinic where you can email them directly and /or call if you have questions; basic interaction is all we wanted. Hopefully Magenta can change their approach; it's not the pandemic anymore

The doctors there are amazing, but the administration is like a brick wall between you and the…read moredoctors. You can't even give your Doctor crucial information about your care. The website directs you to use electronic communication and then refuses to let you use electronic communication. The very clear email won't be answered and even when you call their number they won't talk to you.

My son had a rare form of facial cellulitis and they got him in quickly despite being really busy…read moreand two of the wonderful doctors there conferred and immediately sent him to Saint Mike's where he was put on intervenous antibiotics for three days. Had hey sent him home with oral antibiotics I don't think he would've made it. They saved his life. I will forever be grateful to these doctors. Oh and did I mention the lovely ladies at the front desk? Their voices always sound like singing birds. I love listening to them in the background. They obviously love their jobs and are all friends. I have yet to see them in grumpy moods

This is disappointing! I would never leave negative reviews! Never! But this has to be documented…read moresomewhere. Before anything, let me be fully clear, Doctors/ Physicians in the clinic are amazing, I am with my family doctor from a long time, however the admin team has been a nightmare. I underwent surgery in March 2026, which lead me to be bed ridden for recovery till May 2026. I lost my job, my OSAP went into overpayment, I am under extreme financial hardship and I was attacked racially on the streets of Toronto. I was recovering, hence could not make it to the appointments, when asked about it, I was told about "policies" and "fees" I must pay before I see my doctor. I gently asked to waive it OR allow me to delay the payment till I am capable of giving it / do it in instalments. It was relayed to my doctor as I am asking to waive fees and I was informed it cannot be done. The email had issues lines up, I was looking to get my doc to fill in some forms, insurance/ hardship related, I was told how much that would "COST". I had to leave it on the side. I received an email saying I am no more on ROSTER because I missed appointments! I was genuinely taken aback. My psychiatrist had stopped the practice, so my files was being transferred to family doctor. Admin team at UHN did it, honestly, multiple times. It never reached my doctor. During my current hard time, facing depression, anxiety, adhd and an attack because I am a different race, with no money, poor credit fighting to get a job, I started overcoming my issues. I asked again for an appointment, because UHN confirmed that I was still with this clinic, they replied with "policy rules", "admin fees"! I have an entire email chain! The admin from UHN helped me with getting the records, and I PERSONALLY SENT THEM! My doctor understandably could not read everything because there were more than 200 visits to be read! So from whatever time I was a patient of this clinic, UHN did send the records, and they NEVER reached my doctor, until I had to find a way to provide it to them! Finally after asking for an appointment I finally got one last week, I finally saw my doctor and we had a plan, from the conversation I noticed he was relayed with selective information, and when he said he supports the admin team, I reassured him I understand policies and why you are supporting them, however, my MAIN CONCERNS have not reached you! Me and my doctor had a plan, I requested for one of my forms to be signed on Friday, according to clinic "policy" I was late with the email so they were going to answer me next business day. Monday has passed by, Tuesday is almost coming to an end, and I am ghosted yet again! It is extremely hard not to take this personally, I have been clarifying asking giving feedbacks in a real positive light whenever possible. BUT THE ADMIN TEAM HAS ABSOLUTELY NO EMPATHY! WORST EXPERIENCE OF MY LIFE DURING MY OWN ROCK BOTTOM! I have a steady rapport with my doctor, so I cannot even go anywhere else, but to get to him, THIS HUGE HURDLE is just an impossible task! And get it right, they are VERY RUDE with their responses too! I am extremely disappointed! Isnt this the care team I can rely on when I need support? Apparently not! Very very displeased with the EXPERIENCE!!!!! I wish I could give NO star or a half STAR, and again, THE DOCTORS ARE GENUINELY GREAT! Also, I myself am an internationally trained DENTIST with 5 years of experience, now pursuing healthcare research! Never in my life I would have imagined a team who cares nothing about the people in need! I really feel sad that I had to approach them time and again, making my hardship/struggle feel like an inconvenience!

Please get a second opinion if you go here. Doctor says one thing, then another thing and then…read moreprofesses they can't even remember the first thing. Suggest one thing at one visit. Suggests something else at the next visit with no explanation or reasoning why. Can't remember who you are or what tests you've had or the test results. Seem more interested in having nurses ask you the same 'canned' questions each time you come with literally no time to speak to the actual doctor about your actual care. 99% of every visit is nurses doing the same tests and questions over and over and over. A complete waste of resources and peoples time.

I have read some disgruntled reviews and feel I must clear the atmosphere for future patients :…read more Yesterday, I was at the GI unit ( 4th floor ) and referred to Dr Carole-Ann Moulton and her staff for evaluation for a suspicious image in my pancreas. In a nutshell: first floor blood work (15 minutes) as I was arriving for my appointment at the 4th floor, lab results had been already pouring in myChart. At exactly the appointment hour a very professional and nice Debbie took me for vitals. Afterwards I was taken to a private room where some time later my images where reviewed by an oncologist surgeon ( Tommy ? ) that works in tandem with Dr Moulton : sharp, nice, warm, very professional and concrete, explains situation in detail and draws outline of lesion, describes next steps vis a vis prognosis. After an acceptable waiting time Dr Moulton appears: bright eyed, wide smile and great attitude, warm and friendly. She goes over my history personal and medical. Ratifies previous assessments and orders MRI imaging for further follow up on the evolution of the lesion with the objective of reducing risk factor . The day after I get a follow up mail from Debby advising me MRI is in the process of being scheduled . This hospital and these reputed professionals are among the best and the logistics, installations and appearance of the hospital are world class. Staff - all around - are nice, helpful and competent people. From the Romanian lady that drew my blood to the door man EVERYBODY was exceptionally cooperative. I honestly feel the complaining customers are either in a bad spot personally or were having a bad day To me me, this visit made my day So, thank you !

Avoid at all costs. Dr. Kliman refused to perform a procedure simply because I asked questions…read moreabout it. He said he didn't have time and stormed out when I asked about the medication he prescribed. I looked him up when I got home and found that he was dismissive of another patient and that person DIED two days later. He should not still be allowed to practice. Do not go to this clinic!

Tried twice to see a doctor here. First time I walked in and was told that doctors are only seeing…read morepregnant women today, which was a lie cause I saw men waiting to see a doctor. The second time, today, I was told that the doctors are all fully booked. I asked if I could make an appointment for a future date, and was basically told that it would not be possible. I have been a patient of this clinic for 14 years, have had my family doctor there, and really taken at back by the rudeness, and lies. Sad to see my tax paying dollars supporting such a business.

I have been seeing Dr. Kavouris at Lakeside Medical since 2011. I find him very knowledgeable and…read moreprofessional. He also obviously cares about his patients. His advice has been invaluable especially when it came to my making serious medical decisions. He has been my go-to for 15 years when I need a second medical opinion. His office staff have mostly been helpful, and polite.

want to express my appreciation for the exceptional care I received from Dr.Kavouris .From my first…read moreappointment, I was impressed by his professionalism and genuine concern for my health. His knowledge and expertise are truly impressive, and it's clear that he genuinely cares about everyone who walks through his door and is dedicated to providing the best care .