OK. They desperately need more wash/dry machines. Totally inadequate for residents' needs…read more Improve food variety, quality and quantity. .Add some fun "pop up " rotating food choices, like crepes with cherries, muffin bar, frozen entrees that' are quick to microwave on demand.

I went to the Craig for Rehabilitation. In The Rehabilitation department is a very sweet, caring ,…read morethat helps with with your Rehabilitation. Her name is Pam I give her stars.Thank you Pam for helping me get my life back.

I'm on the fence with many things about this facility as a whole. Basic knowledge and common…read moreprocedures seem to not be explained to everyone. I feel it is poor training but I think we can all understand how boring training can be and how we don't always remember key parts. That being said, as with every place from food to hotels to even places such as this, you have good and bad. The employees at the bottom are the ones who make it or break it. The top leadership seems to be clueless about HIPPA regulated things. It is chaos trying to get anyone to answer a question without being transferred 3 or more times. With Covid-19 I know different regulations are in order but when I go to see my granny through the glass I have been given a myriad of excuses and new rules depending on the staff. Nothing is consistent and with dementia care people consistency is very important! I'm not sure that is the case but since we can't go inside I can't honestly say. All I have to initiate my comment is my personal interaction which is hit or miss. As I mentioned earlier, the people at the bottom usually make or break a facility! This is abundantly true and I have to say there are some of the best employees that work here. There are those true diamonds on the rough that you pray a facility keeps because they are amazing! Olivia constantly goes above and beyond when I call to talk to my grandmother. This was even before the newly updated phone system they just got. Nisa was so caring one day to assist my grandmother with a phone so while I was seeing her through the glass we could actually talk to each other. Nisa thank you for blessing both of us by doing that! Wayne, I can't say enough about this man! He is consistent. He is present! Every time he answers the phone I know I will get to talk to my granny. It might be I need to call back in a bit but he is always kind and tells me when he thinks a good time would be so I get the best conversation with her and it works with what the staff are doing! He is a key player with communication and I really appreciate him! Blanca has also been sweet. She has been learning some things there and by trial and error by wrong or miscommunication about how things work we learn what is suppose to be done. I saw we because what she didn't know one day she corrected the following day with me. It was nice to have her explain to me what should be done and not be rude when I explained I didn't know of the procedure the previous day. We both gained knowledge which is how it should work! Lastly, there was a precious lady yesterday, I didn't get her name, but I was visiting through the window and my grandmother needed to be excused for a minute. She was gone a bit of time and this woman saw me standing there for a good minute asked if I was being assisted. Just her acknowledging that I was there, had been there a while, and ensuring I wasn't standing outside for the sunshine showed that even though they are busy and taking care of our loved ones they also try to take care of us, the families. Sorry this review is so long everyone but if you really want to know about a place you have to know good and bad not just bad. All people and places can have bad days... it is how many of those days are bad that makes you question. So thank you to the hard workers and especially the few I listed by name! You guys rock and I appreciate each of you!

They don't care what orders your doctor sends. The physical therapy is awesome, and that's all…read more They are very short handed and a lot of agency nurses and CNAs with very little experience come there to work and they're pretty much lost the whole time they are there. The staff aren't very friendly to anybody. There are a few good nurses and CNAs that do their jobs very well, but there are so many bad nurses and bad CNAs that are there just for a paycheck and do a horrible job. The food is awful and I stayed sick most of the time from eating terrible and spoiled food. I would not recommend this place to anybody until they weed out all the awful people that work there.

The Ware was a very caring and helpful center during a hard time for our family. We were not there…read morelong, but enough to know that the nurses and aides cared for their patients and enjoyed their jobs. The facility is clean and runs efficiently. The residents bathrooms are large, modern and safe. My Dad's room had two big windows with a birdfeeder outside. We had too many high recommendations regarding The Ware, to look anywhere else. Thank you to all.

A wonderful company to not only work for but to have care for your little miracle child. The care…read moreand integrity that this company represents is by far the best in Texas. Their staff is always willing to go the extra mile and it shows!!! Our children deserve the absolute best home healthcare and that's what Children's value is all about!!!!

Everyone is very good. Cindy Hunkapiller has been a nurse in our home 5 years now and goes out of…read moreher way to help make things in the home go smoothly. Office staff friendly and always awenser your call no matter what time of day it is. Please keep up the good work. Thank you all.

I had a very unpleasant experience a few days ago with this woman (I believe it was an Erica last…read morename starts with an M) she was extremely short towards me with everything that she said to me. She was unbelievably rude and just genuinely seemed to not care at all about our conversation, anything I needed and seemed to even not care about her residents or even for fellow employees. This woman is a horrible human being and I would highly recommend for her to be removed and replaced ASAP

had a bad experience submitting a complaint. I was told to do it online than id get a call back…read more Never got a call back felt like staff didn't take my complaint serious.