Telephone assistance is beyond horrible. The paid staff either don't speak English well or will…read morenot answer questions about what number to call with questions. After being routed to 12 different numbers, I finally got a partial answer to my question. Please supervise the "call center" people (or whatever they are called) to be less rude and, if they don't know anything, just say that instead of transferring to different departments. HORRIBLE, HORRIBLE!

This place is just unbelievably bad, especially for older folks. Between the rude, dismissive,…read moreuncaring nurses with zero empathy, to the uninformative, uncaring, lying on medical records hospitalists to the "cleaning" people who absolutely do not clean those rooms, to the "patient advocates " who don't answer the phone or call you back, and did not provide one ounce of help in any form, this place was a nightmare for my father. And his surgeon from TTU was absolutely horrible. If you're an older person you might as well just go lie down in a field somewhere and die. That's how you'll be treated there. Nobody cares sat all! It's all a deflection contest, blame someone else for the horrible care, the nasty bed, the infection from the nastiness, the constant pain they refused to address, all of it.

This place seems to be a bit of an enigma. When I first looked it up several months ago I found a…read moreweb page for a menu but it hadn't been updated in a year or two. Just now I looked again and there's no sign of them even having a dining area much less, what the daily menu might be. Compare that to BSA where at any time you can look up their menu to see what they are serving. I went here a couple weeks ago about 5:30 p.m. which I thought would be a safe time, right in the middle of a normal dinner time. But they had very few offerings. There was a fairly extensive salad bar so that's what I got. Everything else except for maybe pizza seemed to be closed for the day. I think someone told me those foods are only available until 2:30. But as I was leaving I saw people lined up to order hamburgers from the grill so that information given to me must have been incorrect. I could have gotten a hamburger or something instead of, or to go along with, my salad. The salad itself was perfectly good. Certainly not gourmet, nor did I expect that. I have noticed that all hospital cafeterias seem to serve food that I do not personally consider overly healthy, laden with chemicals, preservatives, fillers and excessive salt and sugar. I would expect better from a hospital than from a restaurant. At BSA they definitely have a 10% senior discount. At Northwest there didn't seem to be any such thing and I think I did remember to ask about it but the employee was far from friendly and pretty much ignored my question. I was charged by the pound for the salad and it came to $8. I just noticed at the top of the receipt it says the Blue Point Cafe so I will try googling that to see if any more information comes up. The foods on the menu that sounded good would only be available at lunch time I guess. I didn't get a picture of the salad bar but I did get a picture of my actual salad. It was a warm enough day that it did hit the spot. I love desserts but none of theirs looked appealing enough to buy. A different person might find something they liked though. If you happen to be visiting someone in the hospital then I'm sure this place would do the job. I do think that the employees need to be a little more welcoming. I realize it's not a restaurant but basic human decency says people should be pleasant and friendly and helpful to each other. The people at BSA have always been so to me. I can't help but compare the two since they are both hospital cafeteria type places.

I went in for a diagnosis of wernickes, they put a IV in me that made me feel absolutely horrible…read moreand when I ask if they could take it out or help me with the bad feeling I was having, the Dr blurted out infront of my family member " It's not us making you feel bad it's probably because you are on Meth" they quickly assumed I was just on drugs did not treat me for my diagnosis and the drs were laughing at me and would no longer help me, I am on a medication Bupropion that can cause fake positives, I later took a pee test, was negative for the drug I was accused of, the Dr then came in ripped my IV out and said" I hope we helped you feel better from your bender " HORRIBLE EXPERIENCE.

ER we were there 5 hours they did blood work and the people were helpful. But the waiting area was…read moreso cold. And in 5 hours we waited we never seen the doctor. So my husband checked himself out. Its 32 degree out and the ER waiting room was very cold. Everyone in the room was waring their coats and we're still very cold. Why dont they turn on the heat. And get to the patient care faster.

The name fits this location. My brother had recurring problems that Kenny Doan and Dr Bartlett took…read morecare of quickly and spent the time to properly explain the issues. Kenny is an amazing man that is quite inspirational. I'm sorry that I don't remember the lady's name that helped him also, along with another man. Thanks to all! Joe Maloney

My mother has services with Gentiva out of Amarillo, Texas. We have a care taker for my mother…read more Yolanda Mendoza fills in to tend to my mother, bathing, helping her get in and out, helping her in areas we alone could not do or experienced on such matters. Thank you Yolanda, we greatly appreciate your dedication, never missing a day, your effort and compassion.

Lack of communication. Inconsistant schedule…read more Dropped visits. Lack of supplies. Everything had to go through one telephone operator- My recommendation would be to find a different hospice group.

I recently spent a couple of days at Quail Creek Hospital after having surgery, now the type of…read morecare I received was exceptional nothing was no trouble for the Nursing Staff . You really are the best , A big big thank you for the care you gave me .

I am a 100% disabled career veteran. I recently moved to Texas from Colorado. I have tried a…read moreminimum of three times to try to set up an appointment to transfer my care and get a new primary care provider here in TX. I live 91 miles away from the hospital. So far, every time I have tried to connect to an appointment scheduler, the operator advised me to walk in to make an appointment. On today's call, there were 5 attempts from the operator to connect to a scheduler, none of which were answered. I have yet to speak with a live person to schedule an appointment. I have now lived in TX for four months and cannot get seen.

The people here really care. Veteran's have the choice of in person appts or by virtual. Getting…read moreprescriptions is easy. Parking is hit or miss.

It changed a lot in the last year. The building has been remodeled. The care has improved. I…read morelike that the residents have their own individual rooms without any roommates. My main complaint would be that residents at this time can smoke any time rather than having scheduled smoke breaks. Otherwise, I am a fan of this place.