I can't understand some of the hate on this business. I have been dealing with The Warming Store now for fifteen years. We are inveterate skiers who love the Winter outdoors and spend 60-80 ski days yearly. Still, comfort is the name of the game. I have two heated vests, a heated pullover, a heated fleece jacket, two pair of gloves and a pair of mittens that I purchased from The Warming Store. I have never, ever, had a problem with them. As a matter of fact, the first pair of heated ski gloves I bought from them started shutting off and on after six years of use, and taking note of their lifetime warranty, I called their repair number and spoke to Margaret, who asked me to return them. They repaired them and sent them back within two weeks. The gloves are now working flawlessly. It must be said that before I started purchasing gloves from them, I had purchased heated gloves from a competitor. I had a similar shutting off and on problem with those gloves and after sending them back, I got a note that they wouldn't cover them again as I used them too much. So then I went with the Warming Store. I have not had a problem since. And additionally, I purchased additional upgraded glove batteries from them. I can be on the slopes for a full day without changing batteries. As well, I also bought a large, extended life battery for my heated vest that although the size of an iPhone, I can wear it on the mid setting on a 0º day for the entire ski day and the battery is still over 50% charged. read more

The Warming Store - Outdoor Gear Near Me - Philadelphia, Pennsylvania

I ordered a cooling vest, and they sent me the wrong one. I had to call three times and emailed them (they said they never received the emails) and when they finally told me they would send me the return instructions, they did not send me a return label. I would never order from this company again. read more

They are happy to sell you something but if you need to deal with a return/ exchange their customer service seriously lacks. Four unanswered emails over a weeks time. I finally called and the only way I could get a human to pick up was to pretend like I was ordering something. read more

BEWARE!!! They took my money as soon as I ordered some boots online. Never heard another word from them except to confirm my order. I called 8 days later and they informed me that they are out of that item and that I can cancel the order. Such BS, THEY cancelled the order as they never actually had the item but took my money anyway. I should have been a bit more careful ordering from this company- They have zero integrity. Don't waste your time and money ordering from them. read more

I bought a pair of gloves from them, and the sizing on their website was so far off that it was like a joke. I returned them, which they made into a hassle, and ordered a new pair based on the size chart on the box. I tried wearing the new pair on a trip to Vermont, but they still don't fit. I've emailed them several times about this and they haven't responded. So, I'm stuck with extremely expensive gloves that I can't even use. Stay far away from The Warming Store and its associated brands (I think they're all owned by the same people): Action Heat, Gerbing, Adventureoutfitter.com, Chaheati, Grabber warmers, Warmers.com, and MyCoolingStore.com. read more

Do not order from them! I ordered a pair of heated gloves which arrived defective, They do not heat at all. I called numerous times. The do not pick up. I have sent 3 emails with no response. I am getting ready to call my credit card company to dispute charge and report to them to BBB, read more

I purchased a heated vest for my husband as a Christmas gift 24-25 ski season and it stopped working prior to the end of the season. I was instructed to send an email but i did not receive any feedback. The battery does not hold a charge. Don't waste your money. Nonexistent customer service read more

Garbage do not ever buy anything from theses thieves they also own action heat and Gerber stay away money down the drain.They don't care there from China horrible service laughing at me and she even said we don't care if you leave a review we have more customers then we need just amazed at the attitude this company trains there people to have read more

The Warming Store - A piece of crap 130 bucks down the drain - Outdoor Gear Near Me - Philadelphia, Pennsylvania

I was very disappointed in the delivery of a cooler we ordered. I paid over $30 for expedited 3 day shipping. As it turned out, The Warming Store was ordering the cooler from a different vendor and never let me know it was out of stock until I called them to find out the status. It took almost a month to get the cooler. I was told they would credit me for the expedited shipping fee and have never received the credit. I definitely will not be a repeat customer. read more

I'll echo what others have written in an attempt to save someone else the headache. They'll take your money without noting your item will take weeks to ship. They won't respond if you try to cancel once it becomes obvious your item isn't showing up in the near future. They will ghost you if you try to return something. Altogether annoying company to work with and I don't recommend. read more

Terrible customer service. Took 3 weeks to get the product which eats into their crazy 30 day return policy which is the EXACT SAME for Exchange...we just wanted to get a smaller size (net neutral to them with our expense for shipping) and it was 34 days after ordering and their 'policy' will not allow for EXCHANGE....even if we wanted to buy a more expensive product. Totally backwards customer service. Stay away at all costs...buy elsewhere...lack of flexibility here is impossible to buy as a gift for anyone. Literally worst customer service I've ever experienced. read more

They took my money the day I ordered, but still no confirmation of the order or delivery date from them. When I call their number it goes somewhere overseas. read more

Stay away. Cant get a response on how to get a refund even though they did not ship the product late. they just dont respond.

Got no response about the status of my order for many days. I finally cancelled my order. I got no acknowledgement that I had cancelled and they repeatedly asked me for information they already had. After several more reminders that I had cancelled the order, I got a notification that my order had been shipped. I will be returning it and will never be shop here again. read more

I ordered a pair of boots on 01/28/2025. I received my order 02/04/2025. Opened the package and the boots were four sizes bigger than I ordered. Got ahold of customer service, after 8 tries, and was told they would not ship the correct size until they received my return package. Seriously?? They had my $$ from the order and was already applied to my card. Shipped them back on 02/05/2025 FedEx. They received my return package on 02/10/2025. I emailed customer service on 02/11/2025 inquiring when will they ship the correct size back. I received this response - Dear James, Thank you for your ​response. For return exchange we will notify you once we process the item for you. If you have any more questions or concerns don't hesitate to message us or call us at 8884061984. Thank you! Perl Support Team Here it is 02/18/2025 and still no response on when they will ship my correct order. They have been paid. They messed up the order with the wrong size. They have received the return package. Two weeks later they have not even sent me the correct size order. I wish I would've researched more on this company and never bought anything from them. Buyer beware. read more

Terrible, STAY AWAY! 0 or minus stars if it were available. customer service in India. Placed order weeks ago, order states - "processing" no one answers phone or emails. finally connected with "Lance" in India; said item is on backorder with no shipping date. I cancelled order. AVOID The Warming Store. read more

Service. The vest I ordered in early November as a Christmas gift for my sister didn't arrive until early February...with a receipt in the box!! read more

Horrible customer service and horrible communications. Placed an order with expedited shipping. Goods did not arrive in shipment window. Checked the order on the TWS website, resulting in no info about my shipping. Sent an email requesting info, received no reply. Finally got through to an agent (overseas call center) after several tries, and they advised my goods were back ordered - no info on availability timing. I requested they cancel my order and had them stay on the line until I received an email confirming order cancellation. Totally shady operation - my recommendation is to avoid this business. Had to leave one star for this review to post, but they deserve zero stars. read more

Update: The Co-Owner Justin Silverman emailed and finally figured out the problem with a glitch in Amazon Pay and refunds in their system. Stated that this will be fixed. Processed my refund in full and gave a partial refund on a pair of heated gloves I bought as I returned the other on February 14th. This made me feel better about the situation. Thank you, Justin! read more

Terrible customer service. Ordered from them, took weeks, I sent them multiple emails and messages to cancel my order and they never did. More than a month later I get a shipment I no longer needed. They are terrible hence their 1 star ratings from almost every customer here. I should have checked here before ordering. read more

I ordered a pair of heated men's boots two years ago. When I I tried them on. They were so small. I could not even get them on my foot. So they don't even know how to build footwear size. Beware they rip everyone off. Customer service is nonexistent stay away from these jerks. They would not give my money back even though they sent me the wrong size of boots. The warming store is nothing but a big scam. Stay away from the warming store they rip everyone off. They are a terrible organization be closed down to the public. The customer service is useless. Stay away if you know what's good for you. read more

Don't do it. I had the same experience as Jeremy S from San Francisco. Ordered in plenty of time (you'd think) for Christmas. After 10 days I contacted them to find out where my purchase was. Oh, sorry, it's backordered. Should be available in two weeks. WTF. Any particular reason you never let me know? Save yourselves the aggravation and buy elsewhere. read more

I had never heard of this company before, just found them online as a supplier to my favorite slipper. They looked good online and the price was below what I normally pay. That should have been my first clue. The ship status didn't change in a week. Showed as "processing" but nothing was happening. The charge on my credit card didn't change either, it was posted as pending. I sent an email to support which was not answered. Tried calling a few times. Call kept dropping. That is when I went online to check reviews and complaints to the BBB because I was started to feel something was wrong. I was shocked how many complaints I saw and read similar stories to my own. I kept calling until I got a human to answer. He told me the item was back ordered and should deliver in 10 days. (Of course, I received no notification of this update and I didn't believe him) I told him I just wanted to cancel. He did cancel the order and I did get an email confirming the cancellation. Then I checked my credit card account. The "pending" charge that sat there for a week as pending suddenly changed to a charge right after I cancelled the order. So now I am going through the dispute process with the CC company because I do not trust a credit will issue. Why? Because the charge did not change from pending to a charge until AFTER I called to cancel. Coincidence? I think not. Believe the bad reviews. This company scams you out of your money. read more

I bought a pair of heated gloves for my ski trip last year and they worked for one day! I charged up the batteries but could not get get the gloves to work, ever again. they cost a lot of money and I was already out of my return window because I bought the gloves 6 weeks before the trip. They won't let me return them and I thought maybe they could send me new batteries but did NOTHING read more

These guys are the worst! Ordered a month ago and still haven't received anything. Avoid if you want anything on time or ever!

This has truly been a disappointing business to work with. My last reply to their support team which has gone unanswered. "I ordered all 3 items on dec13th and you didn't deliver the items before Christmas, which is why I now must have my mom return it because I am in a different city. I shouldn't have been able to order the items if they were out of stock, and since they were, you should've at least notified me they wouldn't arrive for xmas. Asking me to pay for the return is ridiculous." read more

0 stars should be an option. Items were opened and ruined. No real custo.er service to speak of just an overseas 3rd party that had zero agency to remedy the problem. I regret not researching the company as they appear to have received not one, but 2 "F" scores from. The BBB. Avoid this place or run the risk of being sold damged goods.​​ read more

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Ordered the heated glove liners - $271.96. They were way too long in the fingers - even for my husband! I sent them back with the label they provided, but in order to be sure I got the gloves before my ski trip, I purchased another pair for an additional $271.96, and they said they would refund the money after they received the returned pair. The label was emailed to me January 17th and I immediately put them in the mail and I got confirmation that it was signed and received by the company. It is now February 4th, and I still can't get the refund because of the "high volume of returns" and "it might take a while before we can process it" ...hmmmm. If I don't receive soon, I will file a claim with my credit card company. read more

I wish I had read your reviews before I ordered! Only open 9-5 M-F - no other contact info. Still waiting for my order that should have been here today. STAY AWAY - RUN AWAY - GET AWAY AND SAVE YOUR MONEY! read more

I ordered from The Warming Store 8 days ago and just received an email saying my order has still not shipped. I called and was told their supplier for this product is 'being slow' and it would be another 12 day wait, minimum, before my order would ship. I have no idea if it even will ship by then and it's too late anyway. I expected (and needed) the product by now since they claim to have your order to you within 2-8 days. Not 3-4 weeks! I cancelled and am now hoping I receive a refund. read more

Be very very careful! I entered my email address for discounts and a few hours later I received a boatload of new account signups and a fraudulent purchase was made. I am guessing their systems are not secure and someone grabbed my info from them and used it. read more

Absolutely horrible customer service. I had to return a jacket because it was the wrong size. It was returned and accepted by the company. After 3 weeks, they have not sent out the replacement coat. They have asked for the fedex tracking number about 3 times regarding the returned jacket, and 3 times I have sent it. I have NEVER had such a horrible experience with a company before. I now have to dispute the transaction with my credit card company. Do not, under any circumstances, order anything from them. If I could give zero stars, I would. read more

Wish I read the reviews. I ordered an advertised item. On the tracking link, it showed as "processing" for a week. Then I contacted them land they told me that they no longer carried this item. So why was it on their web site? Why was the order processed? And why did I have to contact them to find out my order was not ever going to ship? read more

I was trying to see if I can give it less than 1 star. I wish I read all the recent reviews before ordering. They are the only store in the U.S. that claimed to have the item I ordered. The SIDAS heated socks. Socks arrived early and battery in backorder for a long time. They said they would give me credit back but never did. I am still waiting for the return label to ship the socks back. It's been a month. They said they would mail the shipping label and did not mail. They said they would email the shipping label and did not email. I think this company is either about to go out of business or is a scam. Please stay away. read more

Never buy from this store. I ordered a pair of gloves, that were not delivered within 6 weeks of order. After this they sent me a pair of sub par gloves that they manufacture themselves. I am not sure this is even a real store, or that they ever intend to sell anything that they advertise versus a bait and switch with with their own sub par prodcuts. HORRIBLE HORRIBLE HORRIBLE does not even begin to desecribe this place, if it even exists. Never buy anything from this store. read more

Horrible, horrible horrible. Products are fine, the woman who I was eventually able to connect with was polite. I purchase a fair amount from these guys. One of the insoles that I purchased quit working. I hoped to simply have them send me a new one (just one mind you, not a pair). They are making me return this insole before they will send me another. Every other company I've dealt with will do that. Why? They're just going to toss it when they get it. As far as me scamming them, what, I'm going to lie to get one half of a pair? I'll pay the $10 to return half of a a $60 piece of merchandise Never , never do business with these guys! read more

After reading the reviews, I decided to place an order the price was to good to pass on. Order placed 12/3 boots arrived 1/2. Exactly as described and exactly as ordered. If you don't mind the wait... The Warming Store is legit. read more

Very poor customer service. I ordered a pair of heated gloves and they came with a defective charger so I returned them. The customer service agent said I would not be charged for shipping. When I got my credit card bill I was charged for the return shipping. When I spoke again with customer service they said they could not credit me as the transaction had closed. I won't buy from them again. read more

I would not do business with the warming store anymore. I purchased a pair of electric gloves for my husband size lodge. When he tried them on, they were too small. The problem is that he he can't find the charging that goes with the gloves. I sent an email and I was willing to pay for a new battery but just send me an extra large pair of gloves. When I phone called, they said to me we cannot do that. You need to purchase a new pair of gloves to get the battery. So you mean I need to send $125.00 for another set of gloves to get the charger. so then I called back again as I was telling my story they hung up on me. Not the only one that has a problem with them. I'm reading other customers had problems with them too. STAY AWAY FROM THE WARMING STORE. I wish I would've done my research before ordering. I would've never done it. read more

Bought several items from The Warming Store over several years and although shipping was very slow the products were always good. Then I tried exchanging an item I ordered for another size and discovered they truly SUCK!!! Sent multiple unanswered emails requesting help with the exchange. Then I tried calling. Was left on hold, only to be hung up on multiple times. Final got someone who could not speak English but did send me a return label for $9. Sent the item back a month ago and have never received my exchange, credit for the return or even an acknowledgement. Guess I will have to try to get my $230 back from my credit card company. Stay away from this business, they are horrible! read more