The Customer service is awful! I ordered a vest on Nov 30th to be overnighted for hunting season and it never arrived. They never contacted me until I reached out to them. Finally 4 days later they tell me that the color vest I ordered was not available (I ordered black) They said its available in Navy. So I immediately respond saying send the Navy! Now it's 5 days later and my overnight order has still not arrived! Not even a follow up email. NEVER NEVER order from this place! I could have order the exact same vest on Amazon and had it next day...... read more

The service at this store is horrible. I paid a lot of money for a pair of warming gloves and when I went to put the battery in one of the gloves the connection was not there. I called the store numerous times and each time I was hung up on. I believe customer service is very important and this is not how you treat someone who spent 250.00 on two products. read more

Took them almost a month to ship an item they showed as "in stock". They did not reach out to me. They are impossible to contact. Don't buy from these people. I know I never will again. read more

Placed an order over 30-days ago and it still show pending. You can't talk to a live person, every extension goes to voicemail and I have never received a call back. I also sent several emails and no reply. I foolishly recently placed a second order with 2nd day shipping, and same results. In both cases my credit card was charged, so now I have to dispute the charges and find the products elsewhere. What a pain!!!!! Save your time and energy and find another retailer. Update to my review - my 2nd Day order shipped, but they sent it by ground. I had to use Google Trusted Store services to get their attention, but when they finally responded they told me that the $30 I paid for shipping a pair of gloves was for ground shipping (even though my invoice clearly says 2nd Day Air and they offer ground shipping for $5 on their web site). The email went on to say 2nd Day Air shipping would have cost twice ($60). So not only do they have awful customer service, they lie. Don't buy from this company!!!!! read more

Why can't they just process an order and ship it? I have ordered from them twice and both times required an email follow-up after my item hadn't arrived after 10 business days. If you want to compete with the big, online retailers then start improving in little areas like this. read more

Do not buy from this company. I ordered an item on October 18, but still did not receive it on or before November 23, despite assurances that I would by customer service representatives. When I called, I was told it would be another 10-14 business days. This was a birthday gift, so I had to order a similar item from another company with expedited one-day delivery. The warming store is at best an incompetent company. At worst, it may be a fraudulent company. Still today on it's website it says that the item will ship by November 17. Stay away from this company. read more

The Warming Store is billed as a small Mom and Pop store. That isn't an excuse for horrible service nor failure to ship. I've had contact with a representative of the store, regarding when my order would ship but the first reply was nonsensical, mistaken and also offered that should order something else. (NOT!) I've asked for a refund and to cancel the order, luckily I paid with PayPal so have also opened up a dispute thru that company. The Warming Store is poorly managed, not responsive to customers and is difficult to get a refund from. Like all the other 1 star reviews, avoid these folks. read more

I just wanted to spend a couple minutes to give my (good) review of The Warming Store after seeing so many horrible ones. I had a return in process when I read some of these bad reviews and wondered if I would receive my refund. I received my refund, no problem, and also received the exchange which I requested. I agree that they have been somewhat slow, but they may have been overwhelmed during the holiday season. Not sure what happened, but I had a good experience and I got a wonderful product/s, a heated (Mobile Ansai) vest and a back-up battery. This has been a dream come true for me, because although I'm in Seattle and it doesn't have the harsh weather conditions that some places have, I am a cold wimp and I am freezing most of the time. With my vest I don't need to be so bundled up and it makes it more likely that I will take walks outside. This is really a wonderful product and I had a great experience with The Warming Store! read more

If I could give this store zero stars, I would. WORST POSSIBLE CLIENT SERVICE. Literally none. Called on a Friday, stayed on hold for 30 minutes, hung up, emailed them, three days later I get an email. Ordered 4 pairs of Yak Trax Run....received 1 YAK TRAX Walk. Yep, that good! :-( AVOID LIKE THE PLAGUE. read more

I ordered ski boot gloves expecting they were in stock, it has been 10 days and they still haven't shipped yet, I contacted customer service 5 days ago wondering about the status and no one has gotten back to me. Poor customer service. *Just found out that the unit was backordered about 1 month, even though they said it was in stock. read more

I ordered 3 pairs of heated gloves on 11/28. I received 2 pair. They were $99.00. I have been calling, writing, screaming because I want my $100.00 back and have gotten absolutely nowhere. They don't return calls, they don't return emails... do yourself a favor and buy from someone else. You will lose your mind. As noted below, Lastly, as The Warming Store shares the same street address as MyCoolingStore.com and WARMERS.com I will avoid those stores as well. read more

After numerous conversations with Val (supervisor) and several representatives about the refund of my money. I reach back out to The Warming Store to follow up on when I can expect my refund to be told that my exchange is in the email. I'm beyond furious. I've been waiting and expecting my funds to be returned to my account for weeks to be told that they have recent my another one although I never asked is absolutely ridiculous. I asked to speak with a manger and he was told after a long delay that they are all in meetings and will call me back later. I WONT MY MONEY RETURNED TO MY ACCOUNT!!! Lorna Do not buy anything from these incompetent fools!!! read more

Really not sure how it's possible that these people have 4+ stars on Google reviews. I ordered an item Nov 28, 2017 from their store because this item was shown to be on back order at other stores, but not at the Warming Store. Turns out they only tell you it's on back order AFTER THEY TAKE YOUR MONEY and AFTER YOU INQUIRE ABOUT YOUR ITEM. And then they tell you it will ship in 7-10 business days. 13 Business days later it's still not shipped and "promise" it will in the next 7-10 business days. When you try to get the name of the person you are speaking with they only give you a first name, won't let you speak to a manager and THEN THEY HANG UP ON YOU AFTER CONSULTING WITH EACH OTHER. STAY AWAY FROM THIS THUG BUSINESS. The Warming Store is a horrible company. read more

Placed an order in October. They took my money. Now here it is in mid December and have yet to receive my order. After numerous contacts by phone and email all I get is the run-around. They keep telling me I will get it in 7-10 days. How many times are they going to tell me that. Buyer Beware! read more

I purchased the Volt heated gloves and heated vest for approximately $350 from this store. The first time I attempted to use the gloves, the connector from the glove to the battery kept slipping off, hence no connection. I tried the second battery and it connected properly. Now the fun part, I called the store to start the process for the exchange, first call was on hold for over 30 minutes and never an answer. I sent two e-mails and finally received a form letter response about the hoops I needed to jump thru to get their defective product replaced. I mailed the defective battery back and will be pleasantly surprised if I get a replacement back without my attorney getting involved..... : ) Think twice before purchasing from this company....I do not believe a company with this poor customer service is lacking for complaints about their products or personnel. read more

If there were a possibility of giving this nightmare of a vendor zero stars, that would be it. I ordered a product from The Warming Store on Jan. 10. On the 11th, got an email stating that the product had been shipped. When trying to track the product through the USPS, discovered that the product had never been received by them. After many unanswered phone calls and emails that were auto-replied. Finally, 20 days after the order was placed, I got to speak to the (apparently the only) customer service person. Excuse after excuse, 5 minute hold while he talked to a supervisor, discovered no product in stock, expected a shipment "next Monday" (big laugh here). Insisted that he stop talking and return the money to my credit card. 3 to 5 business day delay for that to happen, so they will have had my money for 23 to 25 days with no benefit to me. STAY AWAY FROM THESE PEOPLE!!! read more

Please stay away from this company. I ordered a Shoei Helmet for $594 on 3/11. I called to confirm the order and they informed me that they don't have that product anymore and the will refund the money. After calling three more times regarding the refund they informed me today on 3/19 that I was never charged. I confirmed with my CC company and the confirmed it was charged so I reported fraud. """""""Don't buy at this store"""""""""" read more

Do your research before ordering from this company! This business has an ''F'' rating from the BBB for all the right reasons. My personal experience was exactly the same as all the other 1 star reviews below. Two months wait - no order received. read more

Placed an order for gloves and a vest. Received and email with two tracking #'s. One item arrives the other is nowhere to be found. Sent an email asking the status of my order and wait two days for a response. Tried calling waited on hold for "the maximum amount of hold time" and left a message. Then I check my email to find a refund for the gloves I ordered. Now I'm S.O.L. because they were supposed to be a Christmas gift. This place sucks! Their prices might be good but non existent customer service makes it difficult to resolve any issue you might have. read more

I LOVE their products! How did I ever survive a winter without them? I can never warm up... The sizing charts were off, so I did have a little trouble with the sizing, but after all is is said and done with the exchanges, I received my items very quickly. I want to mention the customer service people. They could not have been more helpful or nicer despite all my sizing issues. They felt like "friends" and never seemed to get frustrated with me. Seriously, this was some of the best customer service I have ever received and experienced. Even the live chat people were AMAZING! I have had ONLY POSITIVE SHOPPING EXPERIENCES with The Warming Store. Thrilled I found them and I will be a lifetime customer. read more

Here's the update on the WarmingStore. After sending back the socks that didn't work for my wife, I was given a full refund. Happy Camper!

Find anywhere else to buy your warming gear. It is likely that Amazon or another site will carry the item. I ordered a jacket (listed as in-stock) and paid for UPS 2-day shipping. When it still hadn't arrived for an entire week from the day it was confirmed shipped, I tracked it, only to find out the store had canceled the order after it had already been shipped (meaning it was turned around). I emailed and left them voicemails for more than a week with no response, UPS still insisting the package had been canceled by the sender. I still had not been refunded. After 2 weeks, I had given up hope of getting my order so I ordered elsewhere (where I ultimately found it for a much better price). A full 21 days had passed before it ended up showing up on my doorstep, not by UPS, and after my second order had already arrived. I still had paid for the UPS 2-day shipping and was never able to get in contact with anyone from the Warming Store for a refund on it. Again, most of their items can be found elsewhere. Don't use these guys. read more

DO NOT ORDER FROM THIS STORE. The item came defected. No response to two emails for exhange/return. On hold for hours. I cannot believe this place is still in business. I spent $22 to send it back and still have not received my refund. Soon will report them. read more

Ordered gloves before Xmas and have never received. No communication, no response to multiple emails and voice mails. This place is a SCAM! Run! Reporting to my credit card company as fraud. read more

Where do those 4 Star Google reviews come from?! Item never delivered. Store does not respond to phone or email.

I have been waiting for a call back about an order last week, no word, no email, no phone call, customer service apparently isn't in their minds nor actions, so I'll go to Dick's Sporting Goods or Sports Authority and get what I need there, their loss is the others gain read more

Just trying to get them to return an email is painful. I've been trying for two weeks. Avoid this place. I have one failed heated glove and apparently they don't give a shit. read more

Wish I'd read these reviews about TheWarmingStore.com before I wasted my time and money. The single product I ordered from TheWarmingStore.com arrived on time, but was defective. I contacted The Warming Store multiple times (including detailed info and photos of the defective item in my polite letter) in attempt to simply exchange the defective item for a correct one, but TheWarmingStore.com did not respond to or acknowledge any of my emails or messages. Although the customer service ticket forms you will find at The Warming Store's website create the appearance that The Warming Store will responsibly address an issue with your order, filling them out did nothing for me but waste more of my time. After waiting weeks for any response from The Warming Store I gave up and returned the defective item back to The Warming Store at my own expense, and ate my original shipping costs too when they eventually refunded my credit card for the defective item. Lastly, as The Warming Store shares the same street address as MyCoolingStore.com and WARMERS.com I will avoid those stores as well. read more

Avoid this store. I ordered boot heaters, received only one of pair. They do not respond to phone calls, emails, or chats. When they finally responded they asked me to return item and sent a shipping label that did not cover cost. Doubt I will get replacement or refund. Lesson learned. Read the reviews read more

"STAY CLEAR! This is a classic bait & switch operation. Nobody on the planet has something available, but they advertise they do, so you order. Magically their order system, which said they had the item, was wrong, so they cancel your order but try to keep you on the hook with a 10% discount offer. In today's e-commerce business everyone knows what their inventory levels are, they operate real time. Nice try "Warming Store" read more

If I could give 0, I would. The products they have are very good. The business practices, policies and customer service they have amount to "buyer beware". They are great on the phone when you are ordering - after that forget about it. They sent the wrong product to me. When I replied by email they said I could return it for $14.99 plus shipping charges ???? Their fault - my cost ??? How does that work .... I have called and left 4 messages - NO response - not even a callback message - notta- nothing. He even gave me his extension number during the ordering process. This is a business that I will not use again. I see many others having this same issue - I should have listened to everyone else. read more

Worst customer service I've ever dealt with. I ordered 3 products, 1 was good and the other two were absolutely TERRIBLE quality. Gloves so cheaply made they literally ripped like paper when I tried them on for the first time (and not because they were too small or anything like that). Called repeatedly and FINALLY got through after at least 5 tries - when I told them of the issue, like a DUMMY I trusted them to send me a higher quality pair of gloves. I needed them fast, so the rep offered me a 10% discount to offset the cost of the express shipping. WELL - they did not show up in time for the trip, I was charged for overnight shipping and they sent 2nd day. To add to the fun, rather than a 10% discount, they gave me 1 cent off. I'm still trying return the garbage they've sent me - and all I want is my money back - but I haven't gotten through for a week. I've left countless messages and heard NOTHING back. I paid via PayPal, so I can't dispute the charges...what a lovely experience. BTW - I'm into them for about $600 at this point...SO MAD I CAN'T STAND IT! TERRIBLE TERRIBLE TERRIBLE customer service. I would NOT trust this company. read more

I ordered 3 "cooling hats" from the Warming Store for $19.99 Each. The items. The items arrived in a timely manner. I ordered 3 because I was so excited. But were a terrible disappointment. The hat in the picture was very light or white straw. When it arrived it was dark straw. They are cheap $1 hats with cheaper 1 cent "patent" pending or something technologically advance bands inside that need to be wet to activate and when you do the cheap straw STINKS to high heaven. As for the one size fits all-- they are huge. The Customer Service I have tried calling and chatting but they are always experiencing a "high volume of calls," with products like the above, no wonder. I have emailed several times and have still not received a reply. The Resolution None thus far. Apparently The Warming Store thinks that if you ignore a customers' complaints consistently they will give up and go away. Bad, bad way to conduct business. read more

More than two weeks to even ship two pairs of gloves. I don't know why and never got a clear response via email. Bad customer service never wins. I miss the Gerbing store. read more

Do not order online. No way to get through to check on order or stocking.

Avoid them like the plague. They seemed great at first, as they'd price match an item for me even though the store with the lower price didn't have the size I wanted (Warming Store did). Over a week later, I still hadn't received the item, and I was leaving on a trip I needed it for in a few days. I called, they apologized as the idiot who took the order misspelled most of my address and didn't enter a unit number, and they upgraded me to overnight shipping. The day before my trip, my order was cancelled with no explanation. Now I'm stuck urgently trying to find an alternative. Thank goodness for Amazon same day shipping! read more

In January 2017, I purchased a full set of Gerbings heated gear (jacket, pants, gloves, socks and 2 channel controller). I went with the Warming Store as it indicated everything on my order was in stock, whereas Revzilla didn't have the 2 channel controller. I suspect they do not have the 2 channel controller since it was out of stock at Revzilla. I never received the controller I ordered. I just consider this as a mistake on my part and will do business with reputable retailers in the future. I wouldn't recommend buying anything from this vendor due to bad customer service and a website that me be questionable as what is indicated as stock items. P.S. It looks like Gerbing (Gyde) doesn't even offer the 2 channel controller. They only have the 2 channel remote controller: https://www.heatedwear.com/index.php/access.html?p=1 So it is no wonder why The Warming Store didn't ship the unit to me or that it is listed as out of stock at Revzilla. So there is no question in my mind that The Warming Store is an unreliable vendor. If I would have found this thread before I placed my order I would not have, but hopefully it will let others know what they might expect. This place is terrible. Just read the reviews from other rating stes: http://www.resellerratings.com/store/The_Warming_Store read more

I wish I could give 0 stars. I ordered 5 items. 3 of those items shipped to me, were the wrong color. They refuse to refund saying they didn't have the colors I wanted available. I explained that this should have been indicated when I placed the order, because I wouldn't order the colors that were shipped. They refuse to refund or replace. read more

I purchased the ThermoGear Thermo Gloves Battery Heated Liners in Nov. 2017 From TheWarmingStore.com The pair of gloves have been placed in the shipping box only, did not come with the original box, nor was there any instruction booklet included. This reminded me as a pair of gloves that was place out on display as a demo. Now it's Feb. 2018 and the gloves doesn't even come close to meeting the performance as advertised. I've had up to two gloves over the liners with no satisfactory heat with the gloves on the high settings control. From my experience I can honestly say no, I would not recommend the gloves. Bad pair? Maybe, but the over all experience is one I won't go back for and try again. read more

What a mess. I ordered two items, they never arrived after 3 weeks. The "store" tells me it is a problem with USPS and their busy Christmas season that never updates tracking numbers. In reality, USPS tells me that they never shipped the package. Now I need to lodge a complaint with my credit card company. Do not order from "the warming store." read more