Update!!! Finally got ahold of the owner to help me after bad service from Steve. The owner is very…read morehelpful at talking you thru your problems and finding a solution. Between the two of us ..my hot tub is up and running. Steve was helpful up to a point by trying to talk me thru my issue and even checking my board but couldn't figure it out so I scheduled a service call that didn't actually get scheduled by Steve so I wasted my day being avail and when I called he didn't seem to care about wasting my time nor was I actually scheduled??. Definitely ask for the owner he's very nice and knowledgeable about hot tubs and willing to help.

I had a wonderful experience at this store from the purchase to after the sale. If I call with a…read morequestion about care or chemicals, they are very helpful. Hot Springs sells a superior product. With hot tubs you do get what you pay for. I have a lot of health issues and my spa has helped my pain levels be more manageable. I highly recommend them.

Woman answering the phone was condescending and rude. Never scheduled my service or called to…read morefollow up the first time and when I tried again it was quite obvious that they did not want my business. I don't understand why you would offer services if you aren't willing to be helpful and connect customers with the service provider.

These guys rock. They came out and cleaned up my pool and explained how to take care of it…read more Brandon, the technician was super knowledgeable and friendly. We had a small issue with our timer so I called the office and Dan answered the phone. That guy is the bees knees

These people know their stuff!! They make it so easy to take care of my pool. I will NEVER go…read moreanywhere else. When you walk in... you're family. They take your water sample and walk you through what you need to do step by step and here's how you do it and here's how much you need to put in your pool. There prices are very competitive and high quality. Anyone can take care of a pool after going to Swim Center.

Left a review on "The Pool Man" last year and just recently learned Swim Center uses Michael the…read morePool Man for services, so thought it was pertinent to leave here as well.... Had previously talked with Mike about issues with a pool heater and he mentioned it was likely wiring issues caused over the winter. Got him to the house and he said there's no way that's what happened, said our heater was garbage and poorly made and he "thinks" the igniter is sitting in water and he "thinks" this and "thinks" that but didn't actually look at anything in the heater, and just started looking at how big the pool was and talking about the specs of his heater and trying to say a bunch of "big words" to confuse us like we didn't know anything. The issue he was saying was the problem has been an ongoing normal condition of the heater, and he got upset when we questioned him and kept talking about what he "thinks" is the problem, but never looked at anything in the heater himself. He is not a "pool guy" he is a salesman, and a horrible one at that. Do not bother going anywhere near him or his business.

5 stars for Greg at Swim Things! We bought a house with an inground pool a few months ago. We…read morehaven't had one before and have a lot to learn. Including how to patch a hole in a rolling pool cover. I was tempted to buy a patch kit but the former 'fix' looked like (basically) a piece of tape and lasted less than 2 weeks. Fortunately I decided to check with Swim Things and worked with Greg. He walked me through how to make the repair, step by step. He drew out the sizing needed and steered me toward the proper adhesive. I was so grateful that he took the time to help me and was patient with my questions. The gal who checked me out told me about winterizing the pool and I'm on their schedule. Very happy that I stopped in and highly recommend doing business with a place that specializes in pools.

Swim Things built our gunite pool in 2010 and we have received consistent, professional,…read moreknowledgeable, and friendly service every year since then. The annual service contract is extremely fair price-wise (very small price increases in the last 14 years) and they are incredibly responsive when issues come up. We love our pool and Swim Things makes maintaining it so easy and effortless. The team is consistent from year to year too, so we have a great relationship with the pool techs who come out each week.

We had friends who purchased a Jacuzzi from Recreation Wholesale in January 2025 and referred us to…read morethe company. Being as they had already done a lot of research into the K.C.-area retailers, we decided to visit Rec Wholesale ourselves in fall 2025. We weren't quite ready to make a purchase during our initial visit, but we were impressed by the value offered by the Harmonic line of hot tubs that Rec Wholesale carries. (Jacuzzi has a great reputation, but we had different needs than our friends.) We went back in January 2026 and looked at the options we'd reviewed previously. We also visited another retailer in K.C., and we ultimately did a LOT of our own online research. We decided to buy a Harmonic Model 277 6-person hot tub. We made the choice based on the fact that the Harmonic is made in the U.S. and, thus, had no tariff issues. It also had very positive reviews from people in the hot tub industry despite it being a newer brand. (We relied heavily on information via several Hot Tub Owner Groups on Facebook and Reddit. The people on those platforms are VERY opinionated about their preferences but offer a lot of useful advice.) Tariffs issues aside, we felt the Harmonic brand offered the best value compared to the other hot tubs we had narrowed our choices down to in terms of pump + jet power. Plus, Recreation Wholesale included numerous extras that the other retailer with whom we were comparing units did not offer, specifically a cover, cover lift, and steps. The Harmonic unit also had exterior lighting, which was not a need-to-have but definitely a nice-to-have in terms of offering a safety benefit for night-time use. And, as mentioned, the Harmonic unit not only had more jets than the other similarly priced hot tub we were considering, but the jets were more optimally located and impressively powerful. The final reason behind our decision was the impressively long warranties (by several years), along with delivery within a few weeks. Speaking of which, the hot tub was delivered yesterday by an efficient two-man crew (led by Logan) who impressed us with their knowledge of every aspect of the installation and their willingness to do everything in their power to meet our expectations. We got detailed instructions on chemicals and advice on how often to replace the filters, and more. Last night was our inaugural dip, and we feel extremely good about our purchase! BTW: Over the past year, since our friends purchased their Jacuzzi from Rec Wholesale, they have experienced no issues and use their hot tub almost daily. I know they would give the company a thumbs-up as well.

We need a new hot tub cover as the other that was 5 years old started retaining water and the cover…read morelift broke due to how heavy it was. We ordered and paid for a new cover and lift on September 2nd and have yet to receive the new product or installation. We were advised it could take 3-4 weeks. After 4 weeks passed we were then advised our purchase didn't make it onto the truck but hopefully we will have in the next couple weeks and should make onto the next truck. We've followed up multiple times and keep getting the same message waiting for truck to fill up and your product should be on it but no guarantee. What kind of timeline, customer service, or expectation is this? My husband was last told that we can't even receive a refund because it's a special order. Very frustrated and not happy with this experience at all!

Rocky...start your day with some good news...James opened our pool yesterday, as expected it was…read morebrown and mucky, definitely could not see the bottom (8ft)...the crew worked long and hard...photo is this morning's result... James and Robert obviously did a great job; professional, courteous, careful and skilled. I guess that's why we've been Elite customers from the beginning ... I just thought the Boss should hear from a satisfied customer... Best Regards Mike

I absolutely recommend elite pool to everybody. The staff and there is extremely nice and…read morefriendly. They opened my swimming pool on Wednesday and we were swimming in it Friday.

I stopped by for some pine shavings which saved me a long drive and lo and behold my front tire had…read moreseveral punctures! I waited for my mechanic who never showed up! Towards closing time Star who works there recruited a friend and a worker next door and they put on a spare. Please support this business. It's simply the best of KC!

I love Waldo Grain. I go a couple times a month for feed for my backyard chickens and dog food. The…read moreowners are so nice and if they don't carry what you want they will happily order it for you. The world needs more places like Waldo Grain and less places like petsmart. Support local, small businesses.

Preface: I've always loved coming here, to browse. Bought a beautiful entryway light about 2016 or…read more'17. (Jim is awesome and knows so much about the industry). Barbie worked at the front desk and was helpful and kind. Have LED candelabra bulbs for my light. One bulb went out about 2-3 years later. At the time I purchased, Barbie had told me these lightbulbs were long lasting. I think 7 or 10 years, if memory serves me correctly. I took burned out bulb to the store and Barbie replaced it. Well, a second one burned out at the beginning of this year (2023). I tried to go up once (it's near my home) and found out store was closed. So, planned to return soon but life/ health issues prevented. 7/27/23: got there today, no Barbie. I explained to a woman at the desk re purchase and needed bulb. And I handed said woman the bulb. She was condescending. First words were: "Well, they (bulbs) don't last forever"! I said that I knew this and what Barbie had said about life of bulb. The woman then said, again in her same tone: "Well , Barbie was wrong". I was a bit perturbed and said to give me the bulb, that I'd go elsewhere to buy one. She mildly protested and said 'no, wait' but at this point, I did not want to do business with her.

Always a joy to work with. Jim is very knowledgeable about the construction business and his…read moreproduct.