I now see that it's not just me and this has been going on since the store opened. (See all 2-star…read morereviews and bellow, some 3-star) WHY do they post instore & on their website as well as having a sign "salon walk-in services" when you walk in the door 2-6 Yappy Hour, Mon-Fri! CLEARLY, they don't understand the concept of "walk-in service" NOT requiring an appointment!!! I've have tried to 3x's this year (its April) to get my dog in during yappy hour and the first time no one was there-they were closed-shut down/lights off and everything. The manager on duty opened up the salon and did her nails himself. However, no real apology, just that he had to manage his employee hours & it was slow. It was 5pm! I even left work to get there during Yappy Hour. The second time I had an appointment for 1 of my dogs and was going to bring the other back when they were finished just to get her nails trimmed. I was told they wouldn't be able to get her in because they were booked... It states you provide WALK-IN services on the sign I just passed! Today the third attempt since they told me to try back during the week and today was Tuesday, I go in at 5:20pm and was meant by Andrienna who was quite rude and unforgiving. She made it clear that I had to make an appointment regardless of what your store sign states, and that they had already closed everything down and were leaving... EXTREMLY unprofessional and definitely not a customer service centered business. Again, no empathy, no apology, just attitude like I was disgusting her. DO BETTER PETSMART!!!!!!!!!!!!!! I will be reposting this to as many places as I can. UNACCEPTABLE!!!

The store is clean and the fish tanks are some of the best looking among the local pet stores. The…read morestaff is caring and always smiling. It's in a convenient location and not typically too busy. Their biggest downfall is not carrying prescription pet food, but this is only because they do not have a Banfield Vet onsite.

Super cute pet store with lots of toys, delicious treats and cute accessories! I ended up buying a…read morebandana for my puppy Luna and have gotten lots of compliments on it. Great location, unique gifts and reasonable prices.

Very sweet cashier with a cute puppets to pet and play with while browsing! The shop had loads of…read moreinteresting toys and treats. We ended up buying treats that were locally made. Needless to say our dogs love it!!

I've had an amazing experience the times I've been to Petco! The groomer Ruth has been amazing to…read moremy Husky German Shepard! There was a gap between me taking her to the groomers and Ruth has been so helpful and patient with getting my doggy back in routine of going to the groomers and I couldn't be happier with the results everytime! Everyone compliments her on her fluffy, soft, and clean coat and I have to thank Ruth for that! I also am always grateful for the help around the store I get when I'm looking for products that best fit my doggy so I've truly had nothing but great experiences here. Is it expensive yes, but what pet store isn't! Haha. Thank you Ruth & to the Petco team that has been helping me as well, see yall next month for Lilly grooming!

Do not take your pets here for grooming. I had the worst nightmare ever. They cut her during…read moregrooming and called me to meet them at urgent pet care. She needed two staples and was in pain, plus she looks like a drowned rat. She's a 4.5 pound Maltese! The grooming manager paid for her hospital bills, but I'm still very upset. They offered to finish her grooming when she heals. I don't think so!!! Never letting them take scissors near her. Unbelievable! Should receive negative stars. This is Sophie before and after grooming.

This shop is charming! Locally owned and operated, its clear the employees are well trained and…read moreeveryone we have had the pleasure of speaking with had been helpful! Their self do pet bath makes cleaning the girls a breeze! And they have a large selection of natural pet chews. We love coming here!

Absolutely love this place, and need to visit more. The free popcorn for the shoppers is better…read morethan what is available at the movie theater! And the sample treats on the counter are pretty good too (but unless you're crazy like me,....you decided. Liver is liver, you know? All I can say is my "kids" Love it when I walk in the door with treats from the Wild, and the staff is friendly and super knowledgeable. Good for us all

Cute store. Small. Cutest little collars available for the dog. Other unique items. Not too many…read moretreats to choose from. Sweetest employee or shop owner. In a weird location off of the main road in West Ashley, and parking is really hard. I think that would be my biggest complaint - if I never return it's literally because of the difficulty of getting into the parking lot and out of the parking lot. Actually could be dangerous. I think if this place could change their location they would get a lot more business! I wish them the best!

Great staff and fun, high quality bow and collar made right here in Charleston! Picked up some good…read moretreats and a fun toy too.

Pet Boutique with a variety of items available to include pet foods, snacks and treats. I noticed a…read morefew pet toys/games available along with some pet care items. The service was friendly and the prices seemed reasonable. The store was well maintained and neat as well.

Dolittles is amazing and I recommend it to all my pet parent friends! Their prices are reasonable…read moreand their staff are always friendly and knowledgeable! They also have a great loyalty program. Thank you Dolittles!!

I always come here to get my dog a special treat! They have great themed treats or seasonal treats…read moreperfect to celebrate any occasion. The staff is always really friendly and helpful!

I can't speak to the grooming side of their offerings which seems to be the source of the poor…read morereviews. My friend was in town and wanted to get a treat for her puppy, so we stopped in. Prices were in-line with what I would expect for luxury pet goods being sold on King Street, which is to say, it's higher than the Petsmart, but freshly baked dog treats aren't something I see there either. They had a fun assortment, and some of them looked good enough that we had to ask if they were for puppies or people. I talked briefly with the owner who was friendly and outgoing. My friend's dog enjoyed the treats, too. Overall and pleasant experience; I don't own a dog (I do have a cat), but if I did, I would definitely come back! J.Ja