We're in the market for some weight lifting equipment and Ethan assisted us with the product…read moreselection and purchase. A very pleasant sales associate who took the time to answer all of our questions and assisted us with getting all the equipment loaded into our vehicle. One of the key reasons we shop at Big 5 is the nice, personal service we receive. Thanks Ethan!

I've been having a problem with Big 5 advertising email and print, some very good deals on ammo…read moreonly to learn that in order to obtain this deal on that particular advertised day there needs be a staff member on duty who's been cleared to sell the ammo. On my visit this week I called ahead to and confirmed proper staff avail, and headed down to purchase my range ammo. The bad news is they were out of most things on their email savers coupon. The good news is these two staffers ( manager and trainee ) made the purchase kind of fun. The manager assured me that the stores are hiring more people and that ammo sales people will be on duty more often. And I did get a July 4 discount. All good. Anyway, hats off to you guys, my best to you and may you live long and prosper. I'll be back. ( I had to bite my tongue to not go political on this note. Any issues the stores are having is due to Calif laws and not a fault of the store )

Like other reviews that I have written, it is always a hit and miss when you go to any clothing…read moreoutlet store in which Nordstom fits into this category. As any shopper would know, it alls depends when you go and if the store has new merchasdise that has come in. This Rack overall for our latest experience was a solid four as my wife found a party dress for an upcoming wedding and interactions that I had with a female re-stocker was solid as I asked where I could find a particular clothing brand and she actually pointed out the area explaining it would be intermingled with final clearance merchandise.

Every time I visit this location of the Rack, I seem to find lots of good options for my style,…read moresize and price point. The store is always well stocked and semi/organized.

Everyone who works at the Stanford Athletic Store is incredibly friendly, helpful, and…read moreprofessional. The customer service is excellent, and the staff consistently goes the extra mile to make sure customers are taken care of. It's always a pleasant experience shopping here. I definitely recommend this store!

An awesome, packed store, with great prices on athletic wear. Found one of everything on a…read moreclearance rack and hoodies for $20! Nike dry fit tanks only $6.

Went late on Friday afternoon and met JJ at the door absolutely went above and beyond…read more Great customer service! I will definitely be back to make all my Golf purchases!

Visited this store on a whim on a Sunday afternoon because my wife wanted to shop at the new Mega…read moreMart that opened nearby in old Target location. Have to say, I was pleasantly surprised when I asked about using the hitting bays to demo clubs, and a nice young lady got me set up and even said she would build clubs with shafts to my specs to try! Wasn't expecting that level of service. Unfortunately, she had to excuse herself and another gentleman took over who wasn't as accommodating in offering to build to my specs. Got to demo three of the hottest new drivers and 3 woods with no sales pressure in their state of the art golf simulators. Although, I didn't buy, I was impressed with the service and selection. Then I began walking around the store and saw they have a Trackman practice area that people can sign up for as regulars and a good amount of clothing and accessories with many popular retail brands (Nike, Adidas, etc) and lesser known but quality looking apparel on sale for reasonable ($50 and under, not $100-150 on sale) prices. As a regular shopper at the Golf Mart Superstore in South City/San Bruno, I would day this store is nicer but doesn't have as many used clubs, esp. from top brands like Taylormade, Callaway, Ping, etc., to choose from. As an avid golfer interested in improving my game, I will be back soon to try out more of the latest equipment or perhaps take advantage of their practice program or free fitting service, too!!

I came here to test the new taghvee workboots and the gentleman that helped me was very helpful…read more They had alot of selections but did not carry the boots for my model of shoe that i wanted. I ordered the boots and they were amazing. It's worth every penny. I will be coming back because of the kind customer service i received.

I've been here twice to buy shoes, and the service here has been outstanding. On my first visit,…read moremanager Sonja took one look at my feet and instantly recommended the light hikers that nicely fit my funny shaped feet. I did try all the other similar models, but none were as good -- Sonja had nailed it with the first glance. On my second visit -- same thing. Sonja recommended a trail runner model, and it was the best fit. Of course I had to try all the other ones as well, and Francisco was kind and patient enough to help me out. The shoes aren't cheap, but they're super comfortable and Keen stands behind them with a great warranty.

Where can you go in December to find quality shorts for a trip to Hawaii? Patagonia!…read more My boyfriend's legs are grateful for having shorts in 80 degrees. I didn't need a lavender puffy jacket that caught my eye on the way out the store but I sure do love my lavender puffy jacket that saved my bacon that same night when I didn't think it was going to be that cold (spoiler alert it was freezing) lavender puffy jacket to the rescue!

Came in to sell some worn items and Associate Nicole assisted me. She was semi-professional. First…read moreshe told me items had to be washed within 72 hours then proceeded to check items. Flipping them back and forth a bit dramatically and excessively, checking zippers aggressively and flipping everthing inside and out as if she wanted to find a flaw lol. If anything it was a great performance of examining clothing and zippers. Bravo for the show - I have not seen that done before! Then she wanted to share care tips with me to use dryer balls for down items and I said that is all I use. In the end my items all qualified since they were barely worn, and I could bring my 4 items back for $77 in credit. No thanks Patagonia - I'll give them away now and won't shop with you again. I've been a customer with you since 2014 but I'm really done now. Disappointed that the service was just not what the company use to represent. Associate was a bit of a snob and had an underlying tone of aggression with her tips and cares and excessive clothing examination show. I bet she wanted to find a flaw in my items but unfortunately she found none. Overall a terribly sad experience. I definitely will not visit this store again and honestly there are a lot of great companies out there that are similar to Patagonia. There is nothing really special anymore about this brand.

We had such a wonderful experience shopping here, thanks to Vic! He was incredibly patient,…read moreattentive, and genuinely helpful throughout our visit. My parents speak limited English, but Vic was so thoughtful and patient with them. Even through simple conversations, he quickly understood what they were looking for, from the right fit and size to their preferred colors. He went out of his way multiple times to find different sizes and options for us and never made us feel rushed. What really stood out was how warm, professional, and attentive he was. He made the whole shopping experience feel easy and enjoyable, especially for my parents. We ended up leaving with five or six pieces and a really great impression of both the store and the service. Thank you so much, Vic, for your kindness, patience, and excellent service. You're truly such a nice person and made our visit memorable!

Rudest customer service ever. Standing in cashier line with no customers other than us in the…read morestore, straight up ignored me and my friend that's standing there waiting to check out, kept chatting with her co worker. Seriously wonder how these people r hired. I guess they get no training at all. I went to at least 10 arc' teryx locations before this is the worst I've ever been. This girl (or a guy not sure which she goes for) should get fired immediately if u guys still want customers here. Such a bad experience will never return.

Excellent experience at Fleet Feet in Menlo Park while searching for better running shoes for my…read morehalf marathon training! The staff is friendly and incredibly knowledgeable. I went on a Friday morning and didn't have a long wait for a fitting, and I was helped right away by Jim. He started by scanning my feet to get a better understanding of what I needed, then had me try on two different shoe options and clearly explained the reasoning behind each choice. I also appreciated being able to test them out by running outside the store. It made a big difference in finding the right fit. On top of that, Jim shared helpful tips to reduce the foot pain I've been experiencing during longer runs. Both pairs felt so great that I ended up buying them on the spot. Overall, a thoughtful, personalized experience! I'd highly recommend this location to anyone looking for the right running shoes.

Gosh, I forget the name of the man who helped us, but he was amazing. I highly recommend Fleet Feet…read moreMenlo Park for their incredible service and attention to detail! I found out that I am a size 8, who knew. I tried on about 10 pairs of shoes before finding the right one, and I really want to thank you all for your amazing patience. Honestly, I could have walked out with nothing, but instead I found the perfect fitting shoe that I now wear regularly. I feel like I am walking on a cloud, and it is all thanks to you. They also price match, so I got these Mizunos for a great deal. My partner picked up his New Balances too, and he found the ones he wanted on his second try. The service was patient and knowledgeable. They truly want you to walk away comfortable and happy and never make you feel pressured!

First time in this store. The customer service is great. Isaiah was especially helpful. Was looking…read morefor some men's shirts for a trip to a warm place. Found what we were looking for for. Nice dressing rooms. Nice bathrooms. Everything we got was on sale. Don't know if I would shop there when there isn't a sale, but I don't like to spend a lot on clothes. Prices seemed comparable to REI

Spent over $870 on the Parry Ski Suit and paid $24 for expedited 2-business-day shipping. Ordered…read moreSunday night, arrived Wednesday late afternoon. Backcountry says that's within their policy. I say I paid for speed and didn't get it. The suit was too long, so I returned it immediately. They charged me $9 for the return label -- a fee that most retailers have dropped, especially on purchases this size -- and my $835 refund didn't come through for three weeks. Customer service was the most frustrating part. Their rep just repeated policy over and over with no acknowledgment of the problem and no attempt to make it right. For nearly $900, I expected a company that would stand behind the experience, not just the fine print. Good luck with your policies, Backcountry. I'm done.