Hours are incorrect. Don't drive all the way down here before calling and checking. The hours are…read morenot convenient for parents that have to work.

Updating previous review - hours have been updated, but how many working parents can get time off…read moreduring the day to get to the shop between 10-4. A Scout is Helpful, why not close one day during the week and open on a weekend day so parents an actually get to the shop.

Quick and efficient service. Easy in and out. (always a plus in the Bay Area)…read more The grandson wanted a new basketball. Off to Big 5. We were directed to the product as we entered the store. Good selection. Also easily found wiffle balls, another grandson "need."

Beyond horrific experience. Will stop shopping at Big 5. Bought a Coleman queen air mattress and…read morepump at another Big 5 and the pump came in its own box. Both new and never used. The mattress probably came with pinhole so didn't hold air in. Used up a credit so didn't keep the receipt. Always keep the receipts from this store. Andreas, a manager when I called to explain the situation said he could give me a $30 gift card. But when I got there, I waited about 45 minutes and he didn't give me a refund. He gave me a receipt at my request since I didn't want to go to that store again, saying I left both there for customer service to resolve the next day...figured he could mail me a gift card as promised. The Big 5 store where I bought it understood the situation and apologized for the way I was treated because the actual manager, Matt, hung up on me 4 times and each call was the same: he didn't listen to me and told me to call their customer service and then hung up on me. When I was told by Coleman to take a photo of the items so that they could give me the proper customer service...nobody at the store would take a photo of my items for me. But Matt didn't stay on the phone long enough to hear it. I'm now thinking that's because they tossed the items long before my month deadline expired. Coleman took care of me anyway. April 22 I brought the items to this store and Jessica in customer service told me that I had a month to resolve the issue, not necessarily pick it up as non profits have pick up schedules. Several days before the month ended, I found very appropriately, an abuse shelter who would pick up both items once they had a team member to make the 45 minute trip to do so. I notified the store and customer service before the deadline of the plan that a non profit would be picking them up so they had no right to toss my items. I let the store know on Friday 5/29 that someone was on the way from San Jose (within a week of the deadline within which the plan had to be communicated, as Jessica abruptly mandated) and gave the store the heads up. Andreas couldn't find it and after so many lies and being hung up on so many times, and Jessica not listening and talking over me when I tried to correct her with accurate info, I figured that when he said he would look for it and let me know...that I would never hear. So today, my last call with Jessica, the manager of Big 5 customer service, she defended their action to toss my items since there was a pinhole leak (which they knew from the beginning as I told them so and it was sold that way; I think it was a prior return) and reneged on her prior comment that I had to let them know within the month...not picked up within the month. So I got the expected answer from her when I asked her to send a new queen air mattress and pump to this shelter and here's their address. She verbally attacked me. Now off to call the shelter...and let them know the unconscionable ending. Before I end this you should know that I called at least 5 other Big 5 CA stores for the regional/district manager's name and contact information and none would share it...so abusive managers can get away with their behaviors and their bosses never find out. So regional managers Paul Stockdale (No. CA) and Frank Golden (So. CA), make your contact info known if customers ask so that you can get the best store managers and staff who aren't afraid of accountability, truth and good customer service.

Been a while being in a tennis focused store, but brought me back to my childhood where there is…read moretennis stuff everywhere, not just a few racquets, or shoes, every wall is covered in Tennis/pickleball stuff. Very great customer service, I see why it almost 5 stars!! If you are new to tennis, start here, the knowledge is way better than what you can find online or at Big 5! I had a rep trying to explain what new racquet would best match my 15 year old tennis racquet!! haha. Demo program is like $15 and you can take out 2 racquets for 7 days, seems like a good deal!

Great friendly staff, willing to help and give suggestions. I went to get an estimate and ended up…read moreleaving my racquet for a re-string. I don't know what other shops are charging but Zalles pricing seemed reasonable.

Could not recommend more! I came here for my birthday with about 7 other people and we had a…read morewonderful sunny paddle! We were able to bring coolers and food along on the kayaks with us and the whole process of arriving and getting on the water was really smooth. BRING SOME HOT DOGS! GO GIANTS! The two young men who helped us board and disembark the kayaks were very nice and helpful. Definitely a San Francisco bucket list item that I was happy to check off with Dogpatch Paddle.

Amazing experience - we came here after a…read more Good: - Super patient staff and they explained all of the rules to us and also let us stay a few min longer in the hot sauna cold plunge - I loved going out on the kayaks, the place is beautiful on a summer afternoon - and our kayaks were all set up and ready for us when we got there - So convenient that there is a sauna cold plunge attached! We spent the hour after our kayak here - The place feels very much a community hub Bad: - A bit pricey for the kayaking - If you're a beginner, limited routes Overall would come again, the whole package experience was so good.

Customer service is the best. Owner is very helpful and…read morelets you take the time to browse and compare. Offers sharpening services and a wide variety of knives. I have ordered items not in the store and they ensured they got them to the store for me in a quick manner. Didn't sit in things for weeks and wait to call the distributor. Handled things immediately and quickly keeping me on track.

had knives sharpened here a few years ago and don't recall leaving a recommendation. they did a…read moregreat job on my German and Japanese knives! professional, informative, and prompt/ quick turnaround. highly recommend.

I was looking around for a place to buy a few items for my van when I came across Rennsafari. The…read moreowner Song was really great to work with and let me know when my items shipped and expected arrival dates. As soon as the items arrived I was able to meet and get them really quickly. Look forward to working with you again!

Best prices and amazing service! I ordered the Kuat Piston Pro rack and Song loaned me his…read morepersonal rack to use while I was waiting for the new one to be delivered. About 2 months into ownership, I needed to replace a component via warranty; again Song offered to loan me his rack while I waited for replacement parts to be delivered. Highly responsive, very flexible, and extremely helpful through purchase decision and post-purchase support. I highly recommend purchasing through Song and Rennsafari!

Tristan was so helpful. I was looking for fins and booties and a hood for a snorkeling trip. He…read morewas so patient and knowledgeable. Highly recommend this place.

Just received a prescription mask that was made and shipped to SF in under 72 hours!…read more and I could not be happier Dexter is amazing and walked me though the whole process after calling and seeing if there was a chance to get a new mask before my trip next week It's rare you get good customer service these days and it's even more rare for "great" I can definitely recommend this place! Thanks again Dexter

Our guide was Joe, and he was great to work with, very knowledgeable and also very fun. I requested…read morea half day run for Mother's Day weekend, and my family of 4 (kids are 13 and 10) all had a blast.

We've rafted twice more with All-Outdoors since my last review - Goodwin Canyon in October 2022,…read moreand then Middle Fork American River again this past month (both 1-day trips). The last time we rafted Middle Fork American was on a cold, gloomy, drizzling day in October 2019 - so we had to give it another go in warmer weather. This time around was just as memorable. Two of us in the boat ended up falling out in the water at Tunnel Chute, which happened so fast that I barely knew what had happened - thankfully, there was a nice calmer stretch of water right after through the river tunnel, so we were easily able to get back into the raft. (Thank you to our guide, Troy, for hauling me back in, and for being an awesome guide in general!) Plus this was one of the photographer spots, so the action was all captured for us to laugh about later. Later, after our tasty sandwich picnic lunch, we had a few unexpected events happen, starting from the portage down Ruck-a-Chucky Falls. Shout-out to all three guides in our group - Troy, Shea, and AJ - for handling things so calmly and getting us all back where we were supposed to be! We had plenty of calm stretches floating down the river as well. The canyon is beautiful and quite peaceful. We saw a ton of dragonflies flying above our heads, masked ducks chilling on rocks and diving underwater, and wild grapes and blackberries growing alongside the river. We'll be back again for another trip with All-Outdoors! Maybe we'll try a 2-day or 3-day trip next time.

Today I gave this Zumiez another shot, since there aren't many stores that carry this style of…read moreclothing...and I'm so glad I did. The store has always had a solid selection, but they've made a complete 180 in terms of customer service. Upon entry, I was immediately greeted by Carlos, who had a genuinely upbeat and welcoming attitude. He asked if we needed help and, when he found out we were shopping for clothes, he casually explained a great in-store promotion on pants and shirts from specific brands. It was actually a perfect fit for what we were looking for and really helpful to know. He let us know he was around if we had any questions, without being pushy. Later, while browsing shirts in the back, I was approached by the store manager, Nat. She was incredibly friendly, fun, and easy to talk to. She helped me navigate the massive selection and pinpoint exactly the style I'd been struggling to find elsewhere. Even though the shirts I chose didn't qualify for the promotion, I still had to have them, they were exactly my son's style. As we explored more, we came across some awesome studded belts and even a classic FSAS belt buckle. I ended up spending way more than I expected -- because I genuinely wanted it all. But I also saved around $50 thanks to the in-store discounts which really made the value increase. If it weren't for Nat and Carlos' top-tier service, I probably wouldn't have found what I was looking for so easily -- and I certainly wouldn't have walked out with as much as I did. Thanks for making this store awesome again. Now all you need is the couch with the Xbox playing Tony Hawk's Pro Skater -- so the next generation can chill like we did back in 2005.

Go ask for Carlos. He's the man. I was in a pinch and it was closing time. He stayed late for me…read moreand helped me get exactly what I needed. He absolutely made my night. Promote this guy!!

I stopped by this store while visiting the Japanese supermarket next door, and I'm so glad I did! I…read morerecently started a new job where I walk over 15,000 steps a day, and my lower back and knees were starting to hurt. Kyle greeted me right away, listened to my needs, and patiently helped me try several HOKA models. He explained the differences between each pair without any pressure and made sure I found the right fit. I ended up buying the HOKA Bondi 9 Wide, and it feels amazing. He also told me they have a foot-scanning machine and more professional insoles available. I didn't try them this time, but I would definitely like to come back and try them next time. I could have bought the same shoes at REI or Sports Basement with my member discount, but I chose to buy them here because the service was so professional, patient, and thoughtful. Good service like this is worth supporting. If you're looking for knowledgeable, friendly service and the right pair of shoes, I highly recommend this store. Thanks again, Kyle!

Decided to branch out from my usual Sports Basement/REI for shoes and glad that I did. Yadira was…read moresuper helpful - great customer service!