Lucas N was amazing! he was super patient and helped our entire family!!! our shopping experience was 10/10 because of Lucas!

I unfortunately didn't take any pics in store today, but I highly recommend this store. They always have great deals going on. The main guy who helped us today, Rudy, was an absolute sweetheart. He works in the shoe department. He made our experience so amazing!!! We signed up to be basementeers today and it's already so worth it for only $25! Love this location and love Sports Basement! Awesome! read more

Visited for Stars & Strides shirt and bib pick-up, explored the store to check out soccer gear options in the spirit of World Cup. Options were limited, but likely b/c it was nearly mid July. Sports gear for all sorts, no long queues, camping gear rentals available for folks looking for summer trips. read more

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For the first time, we decided to rent ski clothes instead of buying and we couldn't have been happier. It was very cost effective and IMO it works incredibly well for families with growing children. We were going in a last minute trip and I was able to find everything I needed for a very reasonable renting price and just needed to spend a few minutes inside the store. Staff was super helpful guiding me through the process. This is my favorite Sports Basement location. Highly recommend! read more

"Best Footwear Experience--Ask for Steve!" I've been to countless running and shoe stores over the years, but my experience at the Campbell Sports Basement was on an entirely different level. If you are looking for new shoes, do yourself a favor and find Steve in the footwear department. His knowledge is genuinely unmatched. He didn't just point me to the newest or most expensive model; he took the time to understand the mechanics of my feet and explain the nuances of every shoe we discussed. He even had me running down the aisles in various pairs to ensure the fit and feel were perfect. It was easily the best customer service I've ever had, better than some shoe speciality shop! To top it off, I found out about their "Love Your Purchase" return policy. It's a total game-changer--knowing I can actually test these out and bring them back if they don't work for my feet gives me so much peace of mind. Between Steve's expertise and the store's return policy, I won't be going anywhere else for my gear. read more

Sports Basement - ON Cloudsurfer 2 - Outdoor Gear Near Me - Campbell, California

good for skii rental Friendly staff, good knowledge of skiing and size , helpful. Recommend read more

This location is my favorite! Super organized and spacious. Parking is not the best though because of the busy plaza... just gotta wait it out for a parking spot. The staff is welcoming and easy going :) I needed new snowboard boots so I headed over to the snow sports section to try some out. Since it's the season, it was pretty busy so we had Doug help us out! He's really helpful, informative and patient! Also organized and a great multitasker with helping multiple customers. I wanted to try a few brands out at different price points so he gave me a lot of options too. Doug also gave me tips/ pointers of how to put them on or things that I should keep in mind for new boots! I ended up choosing the first pair he suggested and so far so good on the slopes. If you get Doug to help you out, you're in great hands! read more

We've been going to this location for years for everything...running shoes, bikes, nutrition, etc. We've always had a great experience. This past week, we went in for help with skis and boots, and Joey was incredible. There were a lot of customers that came in right around closing, and he gracefully navigated each of our needs to make sure that we were taken care of. His priority was making sure that we got the right boots, and even stayed late after closing to help us. Joey is the best. Thanks again! read more

Great and friendly team! Super helpful! And it's a giant store full of everything you need.

Diego helped us in the snowboarding section and he did an amazing job. He showed us different options, made sure everything fit right, and really took his time with us. He was super helpful, patient, and made the whole process easy. Definitely great customer service. read more

Staff is super nice and helpful. They're also knowledgeable about their merchandise. I like the fact that they're there when you need them, but not hovering over you when you don't. They also have a loyalty program which provides additional discounts on merchandise. The location has ample parking and is conveniently located. read more

the staff is very helpful. unfortunately the store is soooo hot!!!! it was hotter inside than outside.

Enjoyed getting a couple of new pairs of sneaks this past Sunday. Rudy is the best! *********** read more

Recently revisited this store after being gone several years. I love that all the things I loved about it before haven't changed. Still great staff, great selection of quality items, still great prices, still great recycle options for old gear. Warms my heart to see the values that made me love the place to start with are still well and good. read more

Just got into skiing. The gentleman with glasses and a cap helped me find the perfect K2 boot. He gave me a few options and advised me about a snug fit for first few days on the slopes. I've been on the mountain 2 days and so far so good. I also got a pair of skis calibrated and the guys at the rental shop did a great job with speedy service. Highly recommended! read more

Everyone is very knowledgeable here, approachable, and kind. This place has literally everything you could possibly need, and things you didn't know you needed. Wide variety and all sorts of sporting goods. If you want to go down the rabbit hole with any of it, you can do it all in this one place. Highly recommend a visit for any sport-loving, outdoorsy, health nut, etc. just to explore and discover products from the right running gear to snowboarding, to support your healthy lifestyle. Great prices as well as discounts on things; look out for their birthday sale and deals around the holidays. read more

If I can, I much prefer trying on things in person before I buy them. Sports Basement has all shoes in various sizes on the store floor so you don't have to wait for staff to help you and you can take as much time as you want without pressure. There's a good selection of many items too. read more

Best price we could find for an Aventon eBike. Fully assembled with no problems. Friendly and knowledgeable staff. Only thing was we had to call a few times to find out when it was ready but overall very happy. read more

Stopped by on a Friday after work to try on some ski boots. Very wide selection, and fair pricing comparable to on-season evo sales. Definitely was worthwhile to stop by in person to try them on. Was helped by a young man named Eddy who was super knowledgeable. I'm pretty picky about ski boots but he was able to find a super comfortable pair. Very satisfied. read more

I came here with one intention, and one intention only - to get the best shoes to support my busy lifestyle. I was recommended to come here and wondered if it was too good to be true - it wasn't. Rudy introduced himself to us and was happy to help me find the best shoes for my feet. I walked for him to demonstrate the stress my feet undergo, and he immediately knew what I had needed. I always thought my feet pronated but they're more flat and neutral - who knew! I was so happy to have some clues and Rudy recommended me a couple of brands that fit like a dream and felt like I was walking on a cloud. I normally don't wear shock absorbent shoes and it feels like every weight and stress I put on my feet hurts after a long day. It feels decent during the activities like walking or running, but I feel the pain and exhaustion. This was going on for some time! I needed shoes that would absorb the shock and weight, along with being comfortable enough to wear for hours on end. I ended up getting a couple pairs of shoes - one was Hoka and the other I forgot the name of. The Hoka shoes were available to me immediately, which helped save my feet! Perfect size and color. But the other shoes were out of stock so I had them shipped to my house. Overall, they had such a good deal on the shoes, and the service was awesome! Rudy knew so much about the different brands and could tell me what made each special and he didn't try to sell me something that wasn't a good fit either. Every shoe he brought to me was closer and closer to my perfect match - which was narrowed down to two shoes. Getting a couple pairs of shoes that support your feet best is an investment I'd recommend to anyone! Sports Basement gets you the right shoes at a great price, with experts like Rudy helping you every STEP of the way. read more

Sports Basement - Gait analysis is worth it - Outdoor Gear Near Me - Campbell, California

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My wife needed comfortable shoes for work as she's on her feet for almost 8 hours while at work. We decided to check out Sports Basement because I've heard great things about the place. I just say, I'm glad we went in. Keith was very helpful! Normally in a shoe store, an associate is just there to help you find a shoe size or answer basic questions. Keith went above and beyond to help my wife to exactly what she's looking for based on the use case. He made great recommendations and there was no pressure for an up sell! She ended up finding a great shoe that has been great to use at work. Due to this, I also decided to ask for Keith's help. I played sports in high school (soccer and golf) and some intramural in college and social sports post college. However, I've since become a couch potato and has taken on more weight that I would care to admit. I just really needed a shoe to get me off the couch. The issue is that I have a flat feet - and I just looked for shoes that usually has "wide" on the shoe box. Keith helped me understand that I'm a "4e" aka Ultra Wide which is a term I've never heard of before! I'm forever grateful as I now know what type of shoes I should be looking for. He determined this by looking at my feet, how I walk, and also any paints I have in my joints. The shoe has been great, and as I increase my activity and ready to go back to running, I'll surely return to Sports Basement and look for Keith! read more

REI who?? REI wishes it was as cool and resourceful as sports basement!! Great selection of products no matter what sport you're looking for and great value. I highly recommend you go to snow fest every year. Joseph did an outstanding job with helping us pick out a roof cargo box and even gave us pro tips for installation. Thanks Joseph for setting us up for a great adventure. read more

I originally planned to buy new snow boots to replace my slightly tight ones. But a staff member named Joseph enthusiastically helped us adjust my old boots that didn't quite fit. I'm really very grateful to him. read more

First time walking into this store! The store is very very organized! I went in there looking for some shoes and RUDY did not hesitate to help me find them. Unfortunately they did not have my size but Rudy gave me many options. I will definitely be back!!! Even though I didn't purchase anything the experience was 10/10. I felt very welcomed and Rudy was extremely helpful. I appreciate his kindness! read more

Love this store! We've been coming on and off here for years. This past weekend we came in looking for a new bike for me. Got here about a half an hour before closing... they close at 5pm on the weekend. We had looked online for a few bikes in mind, and here at the store, they offered a pretty good selection. We had it narrowed down to two bikes, and we want to give a shout out to Dillon in the bike department, who spent a good amount of time with us. He went into details re: the two bikes and pros and cons. We ended up purchasing a bike within that half hour! Thank you Dillon for your time. Came back the next day to purchase and have a kickstand installed. Easy peasy! FYI- make sure you're enrolled as a sports basementeer to always get 10% off all your purchases! Free enrollment Fun store with super friendly employees. read more

Sports Basement - Cannondale - Outdoor Gear Near Me - Campbell, California

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We had warm service from the bike shop folks. Brought in my son's bike to look at doing a tune up and was ready to pay for a tuning. The staff were courteous and honest. They found the bike to be very new. And only needed a bit of adjustments to brakes and some air in the tire. So they took care of those things free and complimentary. I appreciate the honesty and because of that would bring my bikes here to tune. Thanks! Great value and great service. read more

Is there a reason why every and any bike shop I walk into at sports basement full of the rudest workers? It never fails when I go to a sports basement someone at the bike shop is the rudest person I've ever dealt with y'all work customer service. The bald guy at the bike shop immediately disregarded me when I had a question about my bike, but him and another coworker were sitting there talking to another customer never once could acknowledge me. It never ceases to amaze me how rude the bike shop is anywhere I go at sports basement. read more

Called looking for some aquatic gear ASAP. Claudia answered the phone and was very thorough in her search and troubleshooting of a slow-ish inventory system. Couldn't find the product I was looking for, but found another item I intended to purchase. Told her I'd swing by and pick up the other item, we hung up. I had just put the phone down and moments later Sports Basement is calling me. Turns out, Claudia wanted to inform me they don't have the other item in stock either, all to spare me the trip to the store! Very considerate and thoughtful service. Following the rating system of the great Joe Pera, I give this interaction 10 Ok's, a perfect score. Thanks, Claudia. read more

We came in 10 mins prior to closing and was helped by Joey! The customer service provided was next level! We've been here numerous times and service has been mediocre however this time around Joey was phenomenal. Thank you JOEY!! read more

Great service and deals. Make sure you sign up for the membership. The only con would be the layout can be a bit disorganized.

We went to find some new hiking shoes today, Rudy helped us pick out some good styles and tailored our options based on what we were looking for. He recommended some products on sale and overall was just super helpful! read more

Sports Basement - Shoes - Outdoor Gear Near Me - Campbell, California

I went in for running shoes, everyone in the store was really helpful from the person stocking in the shoe department to the cashier who went into detail helping to analyze different shoes with me. I'm really impressed with how much the employees care here. read more

I was first in line to return my rentals and two other guys from behind me talked over me to ask questions. The employee helped them first despite me physically being in front + ignored me when I asked if I was good to go. I had to get their attention again to confirm that my stuff was returned. Bad vibes overall from the employees, I felt like as a woman i got completely overlooked. Major ick. read more

Came here to rent skis, boots, poles with no reservation on Presidents' Day weekend in the late afternoon which apparently is one of the busiest seasons. I was surprised with how quickly we were in and out not to mention how much more affordable this was in comparison to even the cheapest of ski resorts. Staff was quick, helpful and friendly read more

Well, I have been a customer for years and today I went in for new athletic shoes. My daughter was with me and wanted new Ugg slippers. She happened to ask a shoe employee if he had her desired slippers in her size and was simply told "no" and that she should order online. I was looking for a decent pair of shoes because I have had ankle surgery. I found a great pair of Saucony ($170) but not in my size. That's when Rudy entered the picture. He was amazing. He seemed to be able to help 2-3 customers at a time and made everyone happy. He was clear and very down to earth. He ordered the shoes I wanted on his device which sent me an email to finish it out. He also did this for the Ugg slippers my daughter wanted. He far exceeded our expectations and was super helpful. Please tell Rudy he is an outstanding employee! read more

Matt and Lisa were very helpful with my visit! I am doing my first 70.3 Ironman in Santa Cruz in September and was looking to rent some gear for it. Matt was very helpful with telling me the prices and what he thinks would be the best fit for me and also was able to answer all of my questions. Lisa was very helpful with teaching me on how to properly put on a wetsuit and even recommending extra things that would make me race easier. Matt and Lisa made this experience easy and enjoyable I will definitely be back to rent my gear from here. read more

Great selection for a lot of sports except climbing. They only had carabiners and chalk bag. A little sad but their snow selection was solid. Was able to find a petite bib for the upcoming season! read more

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Obligatory stop when in NorCal. First time to this location. Today (08.16.2020) be ready to get your temperature taken at the door, wear a mask and social distance inside the store. Use the bathroom at home before you arrive because they don't have any public restrooms for customer use. Mary in the shoe department was AMAZING today! We came in to find a new pair of running shoes for our 11yo little runner girl. Mary was able to get her measured and do a mini gait analysis. Little O still ended up in a neutral pair of shoes but was able to try on three different brands. Out of three pairs she tried on and test ran around the store #1 pair (Brooks) was her favorite until Mary pulled out the big guns and brought a New Balance pair that fit her narrow foot really well...in a size 7!!! Growing girl, growing feet. That was the one we took home with us. After finding some shoes, Mary asked us about socks. Little O left with a couple pairs of Stance socks to try. The "Run" fit and the "Athletic" fit. It was a successful visit because I also found a pair of shoes myself. Surprisingly I went home with a pair of Asics today. The last couple pairs I've bought in the last couple years have not been the greatest. The store is well-organized, clean and always fun to peruse whether you have intentions of buying a specific thing...or not. read more

Sports Basement - The winning pair for Little O. - Outdoor Gear Near Me - Campbell, California

Guys there at the bike shop are arrogant dealing with customers. I called to get my bike's brakes repaired and I asked if I needed appointment to be seen. They said no. The following day they wouldn't take my bike in. Incompetent and no apologies. I am taking my bike somewhere even I bought and had it maintained by them previously. read more

I can't address and appreciate enough the amount of time and knowledge the associates put at this store to make sure you choose the right option and go home happy. On 3 different occasions I got outstanding help from Marry and Rudy in Shoes department. Marry spent 1.5 hours with me and my mom to make sure we get what we came for and when I ended up not buying anything for myself, all I got was smile and great attitude. As the result of that I came back on Sunday evening and this time Rudy despite the rush hour went above and beyond to address my needs and I ended up buying two pairs. Thank you so much guys! read more