You wont be disappointed with this group of people. If you or anyone you know is in the market for new windows, or to replace existing windows give The Window Professionals a call and see what they have to offer you. One thing I know for sure is you'll receive kindness, compassion, and professionalism. read more

I honestly cannot say enough great things about our experience with The Window Professionals. They were recommended to us by our former neighbors, one of whom was a realtor, and we compared their prices and people to 3 other companies in the area. We have a 2-story home with sliding doors and transoms. We chose to have all our windows replaced with storm windows. This is already an expensive task, and after all was said and done, I know our money was well spent. First, Emilio and Tyler C., came to the house and took the time to sit with us and explain the process, they took a look at the entire house, and then we set up a time to meet at their store location to get detailed recommendations and view samples. With absolutely no knowledge going into this process, we didn't feel like we were getting pressured to sign a contract or upsold on things that didn't fit our needs. Even after going back and forth with products, I felt heard and supported by everyone we dealt with. The team at TWP assisted us through the whole approval process with our HOA and took care of any questions that needed to be answered. They were true to their timeline and actually over estimated completion time. The crew from Pahl Construction were all very professional and conscientious about keeping debris and dust to a minimum. At least one person from the management came by the house during installation to check progress and make sure everything was to our satisfaction. The crew either wore shoe covers or simply took their shoes off in our house (which we requested and no one balked!). They communicated the status of our materials and work progress very clearly, and they left each day after cleaning up as much as possible. I have three kids in the house, so this was very much appreciated! I cannot recommend these guys more!! We have had so many compliments on our windows! read more

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Didn't complete the job. Did not call back, frustrating beyond belief. Walked away, will never go back. Had a great experience in the beginning, it became more and more difficult over the years. The company itself sells a great product. The installers are the big issue, and there is very little support from WP. read more

We were very pleased with the service we received in regards to 18 hurricane windows installed in our home recently. The workers did a phenominal job and even removed out awnings. The time frame was just what they quoted. Tyler Cannon worked above and beyond and was very professional and returned any calls promtly. We highly reccommend The Window Professionals to the max. read more

We contracted with salesman Andy Don to replace the sanctuary doors of Miami Lakes United Methodist Church. Our pastor volunteered to install them. All Mr. Don had to do was measure the existing doors and order duplicate hardware. What we ended up with are doors that are too wide, too tall and drilled for the wrong kind of hardware. The hardware they furnished is for a totally different style of locking mechanism and cannot be made to work in our situation. There is absolutely nothing about the order that is correct. This issue is still unresolved after MORE THAN A YEAR and his boss, Emelio Pages, has done nothing to help. Do not accept anything from this company without having your own expert confirm that what you receive is going to work. read more

DO NOT BUY ANYTHING FROM THESE GUYS. YOU WILL REGRET IT. We purchased over 120k in windows and doors And they ordered them the wrong size and they won't even present a possible solution. They are about 3 inches to short and they are trying to blame us the home owners. Landon the sales person is a smooth talker but once you sign the agreement its all down hill from there. He cashed a check without my consent he has every excuse in the book for why he didn't get back to you. Emilio his boss also doesn't get back to you. Jeff the owner never calls you back and never gets involved. There have been so many issues I can't even begin to tell you about all the mistakes. They actually lost our windows during shipping and could not find them for about week. They also recommended master finishers to install the window and that was a huge disaster. first of all her NEVER returns calls. He never used a control line which is the first thing an installer should have done to make sure window are the same height. I can write a book on how bad this experience has been so far. I will be posting picture soon to show how big of a mistake they made with our windows and doors. I'm hoping they step up and do the right thing but if not I'm going to take further steps. Look at their recent posts and you will see I'm not the only one that didn't have a good experience. Please feel free to email me if you want more information acincg@gmail.com read more

From the crews chosen to install my $30,000 french doors on the back of my house, to the resolving of the broken glass in one my doors, Windows Professionals has been lax in making the customer experience a good one. I am now two years since the install with issues all along the way, and now after 90 days of waiting for a new panel to replace another bad one, I must warn others. There are more companies to choose from that do not charge the rates that they charge, and not stay on top of customer issues. Even others in the CGI network said that some of the quotes that I was charged to replace a panel was outrageous. If they had just delivered the panel and called me back about a new quote I was asking about, I would have gone away. Now I am vocal. read more

I was shopping around for windows and doors and finally found a company I thought I could trust. Daniel and his father were very patient with me as I made my decisions and you could tell the business was family owned and operated. I have all new hurricane proof windows and a new front door! Service was quicker than expected. read more

I just wanted to say thank you to the staff at the Window Professionals for making my home renovation project a great success. Your sales staff was incredibly knowledgeable and because I had so many custom windows I really needed your help and guidance. Right from the start, I knew that my project was going to be done right. I am going to recommend your services to all my family and friends. Thank you again so much! read more

If I could give this business no stars I would. We ordered our windows December 7, 2018. Yes, we had many other places to choose from but the owner, Jeff Carlson, looked me in the eyes and said, "we will take care of you. We can get the PGT windows quicker than my competitors." January 28th we should have had windows. It is now February 28 and we closed on our condo and have to go to a hotel because the windows have not been installed. Had we went with another company we would have windows installed by now. Our new front door and windows have been sitting in our backyard for 3 weeks. The tile can't be laid until the entry door is in. After waiting and waiting the tile was started in a place that is not as preferred as the entry door. Problem is the tiler still can't get the job done because the entry door is not installed. We keep hearing tomorrow, tomorrow, tomorrow, that's if Landon or Jeff bother to return a phone call. In the middle of all of this we get a letter from our new Homeowner's association stating we are in violation as Landon didn't get approval for this job. Nor did he get the proper permits from the city! He has had since December 7 to get this done. My daughter, in Oregon, is an outside sells rep for a very large window company on the west coast.(and is appalled by what we are going through) Jeff knew this and also knew that we have built many homes in Oregon. We are not novices to the window business but he still fooled us! When my husband spoke to Jeff today he says there is nothing he can do about it. People live in their houses all the time while windows are being replaced. Understandably, but we are doing a full remodel and can't live there. The bottom line is this: Find a window business that installs their own windows (once window professionals have your money they don't really care about the install or deadlines) You pay an outside installer hired by WP. We can hold the installers responsible but it's not their problem. Window Professionals screwed up and don't want to take responsibility for it. If I could give these windows back and go with another company I would. It would be worth the wait. There are many places to buy PGT windows so run, don't walk away from this shit show. read more