Randomly got a few things online and picked up on my way to a reading at SF Playhouse. So happy I did! I totally forgot what a warm and inviting holiday environment Williams Sonoma creates. It's the family feeling you wish your family had. Every single person is charming and friendly, starting with the offer of some peppermint bark the minute you enter. If you need a quick dose of holiday spirit, drop in! read more

If you want some nice things for your house, then it's hard to top Williams-Sonoma, especially the SF store which is huge! Staff was very friendly with us yesterday and gave us a lot of attention. My daughter even got a free slice of pizza from them. Things are a little pricey, but if you want some nice French copper cookware, this place has it. read more

This review is for the browsing experience only, and the very helpful and friendly staff we encountered along the way. At the front door, are two GIANT ranges, one in black the other red. This drew us in. These things are bigger than our kitchen, and totally amazing. As we traversed the store up the stairs, we were amazed. So many fun, and expensive, things to ponder. Do these expensive knives really cut that much better? We enjoyed every floor (4!), and the walk up and down. As in most of my recent reviews, the best part was the old pictures on the top floor, including a picture of the first Williams-Sonoma, in 1956. Very cool! Lastly, as a testament to how amazing this store is... It is located right next to Tiffany & Co., and Thuy wanted to keep looking here, and not go next door to Tiffany & Co. read more

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Online order -- not an in-store experience. Horrible story how this situation was handled. I ordered a Mauviel fondue set online on feb 4 and paid extra 27$ for overnight shipping because this was meant to be a deeply meaningful gift for my husband's grandmother, who was celebrating her 95th birthday. We imagined our entire family gathered around the table, sharing fondue together -- a rare and precious moment. Instead, the package arrived missing the most important part -- the fondue pot itself. The box showed signs of a packing failure, yet instead of taking responsibility, customer service repeatedly tried to shift the blame and insisted that I open a FedEx claim for an issue that clearly had nothing to do with the carrier. I was then told that a replacement could take 2 weeks, even though I paid $27 for overnight shipping specifically to have this gift on time. The urgency, the meaning of the occasion, and the emotional impact were completely dismissed. We have been loyal William Sonoma customers for many years, purchasing numerous high-end Mauviel pieces, and this experience was both stressed and humiliating. The most painful part is that this wasn't just a missing product -- it was a family moment that will never happen, and we were left not knowing how to explain this to a 95-year-old grandmother who was waiting for her gift. This experience changed how we see a brand we once loved. Truly devastating. 1 star read more

Williams-Sonoma - Kitchen & Bath Near Me - San Francisco, California

I have been a B2B customer of Williams Sonoma and its portfolio of brands for six years and have spent tens of thousands of dollars with these companies on both personal purchases and business purchases for client homes. That history is why this review matters. Based on my experience over the past year and a half, this has not been one isolated mistake. It has been a repeated pattern of fulfillment issues, poor follow through, and online customer service that often did not lead to a meaningful resolution. As a result, I have lost confidence in Williams Sonoma and its portfolio of brands. What makes this especially disappointing is that my experience was not always this way. Up until about a year and a half ago, I found the customer service team friendly, personable, and helpful. That contrast has made the more recent decline in service and follow through especially clear and is the reason for this review. One example involved a wedding gift valued at around $300 that was delivered to the wrong address. A replacement was then initiated for the correct address and later canceled without explanation. After more than an hour on the phone, I was told I would need to work through UPS. UPS then declined to assist because too much time had passed. Whatever happened internally, the result for me was that the issue was never resolved and I did not receive that wedding gift. Last winter, I ordered stainless steel toasters for two clients. Instead, both clients received the wrong color and finish. I called customer service four separate times, and the matter still was not handled correctly. One client received the wrong item for a second time, and the other client's replacement was delayed for months because, as I was later told, it needed internal approval and had not been processed. I had to call again to find out why nothing had happened. This did not just consume my time. It also reflected poorly on me and my business in front of my clients. Other orders followed a similar pattern. Custom coasters ordered as wedding gifts, valued at over $100, never arrived. Instead, an oven mitt was sent. After speaking with customer service, I was told the correct item would be sent, but after six months and still no coasters, the order was canceled and I did not receive a clear explanation or resolution. I also recently experienced delays with bookcases because the delivery team was, according to what I was told, waiting on payment authorization before completing the delivery. The result was that our items remained undelivered while the issue sat unresolved for weeks. Recently, I received a white lampshade with what appeared to be blood on it, still sealed in the plastic. I reported it and was sent a return label, but I did not receive the level of follow up I would have expected for something of that nature. I have also found the over the phone customer service experience increasingly difficult to navigate. In my experience, many representatives sounded highly scripted and had limited ability to resolve anything beyond the most basic issue. The online chat directed me to a blank page for refund information, then offered to connect me to customer service, only to say they were too busy and instruct me to try again later. I also attempted to submit delivery feedback by text and received an error saying my response was too long, even though I had only answered the prompts provided. In my experience, there was a great deal of language suggesting customer care, but the process often led nowhere. These experiences have been especially disappointing because Williams Sonoma and its portfolio of brands present themselves as premium retailers. In my experience over the past year and a half, the service, follow through, and quality control did not match that standard. I understand that mistakes can happen with any company. What changed my view was the repeated nature of these problems across multiple orders and brands within the portfolio, along with the difficulty of getting straightforward resolution. Based on my experience, I would be very cautious about relying on Williams Sonoma or its related brands for personal items, weddings, client purchases, gifts, custom items, or important deliveries. Attractive branding means very little when the execution is this unreliable. From fulfillment to customer care, this has been one of the most consistently disappointing retail experiences I have had. I no longer trust these brands with purchases where accuracy, timing, and follow through matter. That is not a minor concern for a premium retailer. read more

So frustrating to see a bunch of negative reviews for this store location that are actually online orders or other locations!! This location is fantastic. First of all, the store is MASSIVE with multiple levels to browse. They have a great selection of appliance models, including a huge range of Brevilles. One of the staff members (Eric?) gave a wonderful in depth review of all the Breville espresso machines. He was very knowledgeable and explained which machines would be longlasting and worth the investment. Highly recommend chatting to him if you are in the market for a Breville. I love how spacious, organized, and clean the store is. They even have cucumber water available to drink, along with samples of in store demos. Everything is fun to look at and all the staff are friendly without being pushy. The store feels high end but not snobbish. It's a very welcoming atmosphere. read more

Williams-Sonoma - Kitchen & Bath Near Me - San Francisco, California

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I went into Williams Sonoma on Union Square looking for dining room table place mats. The saleswoman was helpful and we found a style I liked. For the table we needed nine mats, including a spare. There were seven on display and the rep said that she'd check and see if there were more in the back. There weren't more in stock but she said she'd order two more. Fine. I paid about $250 for the ones available plus two serving mats. The rep got my address to send the two additional placemats but then she says that there would be a $12+ shipping fee. It would not matter if the mats were sent to my home or to the store for me to pick up! What? Because Williams Sonoma didn't have the mats in stock they wanted to charge me another $12, even though I was spending $300 for all the mats. I asked if the rep could check with the supervisor, and via intercom she was told that there was no way that they would waive the shipping charge. Wow. Here I am buying $300 worth of goods and they want to charge shipping because their stock was too low. And, really nine mats feels like a reasonable number to have on hand to sell to people with a full-size dining room table. I told the representative to take back the mats I had bought and refund my credit card. I walked out and went over to Nieman Marcus where I had no problem buying the required number of place mats. Really, Williams Sonoma. What terrible customer service. You can close your Union Square store claiming that San Francisco has unhealthy crime or low pedestrian traffic or whatever. But, as far as I'm concerned your careless attitude toward your customers is what is costing your sales and profit. read more

everything you need for your career kitchen, restaurant, catering, birthday parties, wedding, they have it all! read more

Williams-Sonoma - Graduated from Le Cordon Bleu Culinary College of Arts San Francisco, CA - Kitchen & Bath Near Me - San Francisco, California

As an FYI to anyone trying to do a pickup order: * You must show the ID matching the name of the purchaser. You cannot specify a different name. This precludes the use of Uber delivery. * They do not offer curbside pickup, despite what their employees may tell you over the phone. * They offer to let you park in the white zone so you can come in to get your order, but they have no ability to intervene on your behalf with SFPD or SFMTA if you get a (very expensive) ticket. And SFPD is out in full force, at least now during the holidays--there's literally an SFPD command center parked a few doors down from Williams-Sonoma. * They don't provide gift receipts for pickup orders even if you pay to have your order gift wrapped. They say that they'll email you one, but they don't (but they will send you spam even if you ask not to be added to their email list) * So...plan on spending $10+ to park a block or two away for a few minutes so you can pickup your order. Jeezuz, I hate shopping at Amazon, but when retailers make it so dang hard to shop locally, they are just shooting themselves in the foot. When W-S closes this store and blames "dangerous San Francisco", we'll all know it's really incompetent business practices. read more

This store is still open and amazing! The staff is very friendly and helpful, the products are always great with a good variety and I love their seasonal items and displays. read more

I purchased monogrammed linen napkins for a gift and when they arrived they were not at all what I expected. These 20" square napkins had a monogram the size of a quarter. They do not list the dimension of the monogram on the website anywhere but they do show a photo mock-up of the item you are purchasing. I am attaching both photos below. I am aware that personalized items are not eligible for return so I want to make all buyers aware of this oversight. WS did refund the monogram fee of 45.00 but i am left with monogrammed napkins that i cannot gift as planned. read more

Williams-Sonoma - This is what I expected to received - Kitchen & Bath Near Me - San Francisco, California

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I called wanting to learn more about an espresso machine I was thinking of purchasing and had the best experience today. I spoke with John and he was kind enough to walk me through the different options available, the pros and cons of each. It was the best customer service I've had in a long time. I ended up purchasing one and couldn't be happier with my selection. John went above and beyond helping me today and I'm so grateful. He made the experience stress free and exciting. Thank you! read more

If you like being frustrated and pay for something you will not receive, then by all means shop at Willams-Sonoma. This morning, I ordered a table runner and two sets of napkins, 8 in all. My cart said 3 items and I proceeded to checkout. I paid for the purchase of the goods plus tax and $24 for delivery. Later that day I received a text saying the the table runner was at a store in my city awaiting delivery. What the heck is the $24 for? I went to the store, inconvenient and out of the way and asked a salesperson why the runner was scheduled for pick up and not delivery. He presumed that the store in San Francisco most likely did not have the runner and decided that I could pick it up on my own! Quite classless and very annoying! I thought they were "high brow". Fool me once! Not exactly an A for Customer Service now is it? read more

Williams Sonoma and PayPal have now withheld my funds, after canceling an order, for 20 days. I have been unable to buy food to eat, nor put gas in my car because they have withheld $220 dollars for 20 days now. According to their customer service team, Pottery Barn and PayPal "do not communicate well, and there are always issues with giving people their money back when people pay via PayPal." I have tried to resolve this issue with Pottery Barn, subsidiary of Williams and Sonoma to no avail. Their support team and the supervisor I spoke with today, Brianna, are non-chalant and do not care that their customers cannot afford to make ends meet because they don't release funds. I asked what they could do to resolve this and Brianna stated, "Nothing," in a very cold voice. I don't think I will buy from Pottery Barn again and encourage people to demand from both @Williams and Sonoma and @Paypal to change their protocol so that working class people can access their funds as soon as possible with having to deal with rude, condescending supervisors. I will be placing a complaint to the better business bureau, the attorney general and consumer rights organizations to make sure these practices do not persist. read more

I usually visit and purchase from this store or the one in Beverly Hills when visiting Southern CA. I have discovered a great kitchen soap that I keep at the sink at all times, the Spiced Chestnutm. The fragrance is subtle and pleasing and works wonders in cleaning off the hands when cooking, or just coming in from yard work. This time I thought I'd order on-line since I am not shopping in stores. The web site was quick and efficient, although they show you way more suggested product than I am interested in perusing. In addition to the soap I also got a diffuser of the Spiced Chestnut. Not having used a diffuser before at home I was a bit concerned it would be too overpowering a smell, but once I set it up, not at all. Very pleasing and gentle in the air, especially now coming on winter with the windows closed more often than not. The package arrived in record time and everything went smoothly. One thing I will note is that when I got confirmation for the order I noticed my account had an old address for delivery. I called and a very personable woman got the order delivery changed immediately. Very good customer service! read more

Williams-Sonoma - The Spiced Chestnut Diffuser - Kitchen & Bath Near Me - San Francisco, California

I am dissatisfied with Williams-Sonoma for not being up front about their return policies. I bought an air-fryer online from their web site. The air-fryer did not fit into my kitchen correctly and I returned it to the nearby retail store for a refund. I did not receive the full refund since Williams-Sonoma apparently withheld $30.00 for shipping fees. This was not disclosed in advance and I only realized it when I inquired about the missing $30.00 to their very helpful customer service 800# department. The item was sent to me via UPS and I returned it to a nearby store. When I spoke with customer service, they were very professional and they tried to escalate within Williams-Sonoma. I am not planning on shopping with them again. read more

This store makes me want to update my kitchen and cook wonderful meals for friends and family. It has an amazing assortment of items and helpful staff. If you like to cook, there is no better store to find everything you need. read more

I've been coming here for years when I visit the city. I had the most amazing experience because of BJ. I had a question for her regarding my wedding registry and she went above and beyond to help me add items that I wasn't able to add online. She provided so much value and made the experience fun. I don't remember his name, but there was another employee standing in front offering Alton Brown brownies and greeting everyone. He was amazing as well! This location is always so organized looking and it's fun to see what's new. All of the employees are always so helpful and cheeerful. read more

BUYER BEWARE - I bought a patio heater from them that i thought was high quality. What I got is poorly engineered Chinese junk that sells locally for $300 and they charged me about $900 for. Before I ordered tried looking up who made the the heater for them but could not find it on the web. I ordered it because I stupidly believed for that price there was no way I was getting ripped off for poor quality Chinese stuff that sells for 1/3 of the price anywhere else. I figured I was not going to get ripped off and would return the thing even if I had to pay for shipping. Turns out of course that it is not returnable even though none of the products they list as returnable include this item (because they realize that most people will realize they are being ripped off). I am going to file a case with the BBB because it just doesn't seem fair to not be able to return an item that you will pay return shipping on. read more

"Please believe me, here's all you will ever need in the knife department: ONE good chefs knife, as large as is comfortable for your hand." ― Anthony Bourdain About twenty five years ago a friend gifted me a brand new Henckels Knife that was just perfect for what I needed. Since then this one knife has been my soul companion in my kitchen. However, that has never stopped me from spending 15 minutes staring at all those beautiful knives in Williams-Sonoma and wondering if I should spend $150+ on another fancy knife! Then Anthony's voice resonates in my head and I walk away! On this last trip to Williams-Sonoma I came so very close! The nice lady in charge of the knife section was so nice and helpful in explaining each knife's strengths and weaknesses that I was convinced I needed more than one new knife! She even let me try a few of them by cutting an unsuspecting carrot on the board setup in front of the knife section. I almost did it, but then Anthony came to me I bolted again. The way they present all the knives and pots and pans in Williams-Sonoma makes you want to buy things you don't even need! Their stores have great staff and sale associates are so helpful that you almost feel guilty not buying something! Well, I did need a couple of small kitchen items which I purchased, but I was still thinking of those knives, pots and pans when I got home!! read more

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Horrible customer service on lost order. I paid for 3 day shipping. Item was shown sitting at UPS station for 6 days with no movement. Twice I called in and asked for help and they kept putting me off telling me to wait. It's now 11 days since I placed my order with 3 day shipping and had to demand they do something now. They refuse to expedite replacement order. They offered to just refund money, no focus on customer retention. Supervisor refused to pick up call. They said they did all they needed to. Won't shop here again. read more

Bought a turkey breast for Thanksgiving (says serves 10-12). VERY SMALL and not correctly described. Customer service refuses to do anything about it...like supplement more turkey to accommodate number of guests! Never buy from them again! Overpriced as well! read more

ordered a curtain rod from William Sonoma. Several parts did not work which I did not realize until I had drilled holes in my wall. they refused to give me a refund read more

Unhelpful place in everyday. There are no big visible signs that show where things are, and the staff were no where to be found. I was walking around clearly looking lost for about 15 minutes, and still no one came up to see if I was looking for something in particular. I was just looking for silverware sets (which they didn't have a lot of). The staff were behind the register not doing much. Clearly they don't get commission and they looked lazy (reflecting on the company!) read more

If I could give 0 stars I would. I recently purchased at the Williams Sonoma Store in San Francisco the Tulip Pedestal Dining Table, Oval, Aged Bronze Base, Black Marble Top. It's absolutely stunning however what no one told me is that it is not sealed. One dinner party and the table is ruined. You can not set anything acidic, a glass of wine, fruit juice or anything on the table without it ruining it. The sales person did not say anything about this nor did I get any paperwork upon delivery warning of this. I called and spent 2 days and several hours being transferred from one department to the next. Finally ending up with a surly manager who said I should have known better and compared it to buying a house that could get struck by lightning!?!?! I explained I would never have bought this dining table had I known it was not sealed. I can not believe that Williams Sonoma would not stand behind their own product. So now I have a ruined dining room table thanks Williams Sonoma! DO NOT BUY THIS TABLE!!! read more

Just wanted to give some kudos to Eric! I've ran into some odd problems with my breville espresso machine, and every time Eric has been so welcoming and helpful, he seems to always know the answer to whatever technical issues I'm dealing with, his help and kindness makes my day every time I go into to this location, thanks Eric! read more

A wonderful store Lots of thing to buy I got exotic vinegars and copper clad pots Returned a coffee maker Great read more

Even in age of online retail where the "right" to free shipping seems destined to be added to the U.S. Constitution as the 28th Amendment (if Jeff Bezos has his way), brick and mortar showcase stores have an enduring appeal that spans generations, not quarterly earnings reports. I mean, how much of an aerobic workout can you get while shopping online? Compared with speed climbing four flights of stairs at the Williams Sonoma headquarters store in San Francisco's Union Square, not much. And can Siri serve you mulled apple cider and delicious pieces of peppermint bark? Or teach a cooking class on how to braise meats? Can you try on aprons on Amazon? Or see in three very real dimensions how much counter space that new Vitamix blender, Kitchenaid mixer, or Breville toaster will gobble up? I'm not sure if this store makes much of a profit, compared with WS online and catalog purchases, or even a non-descript looking location in your average suburban shopping mall. The staff level is very high, and the interior stairwell, by far the most visually impressive architectural feature, means that room for shelving is tiny. Costco this most definitely is not! But maximizing profit may not be as important as the branding and prestige value of maintaining this ultra high end location in the City. It's worth a visit even if only have a $50 gift card to spend, and that won't get you very far. Personally speaking, my all time favorite WS store is in Sonoma, a short saunter from the main square. The backyard garden alone is worth the visit, and you will learn more about the company's backstory and humble roots there. But if you happen to be in the Union Square neighborhood already and want to climb a few flights of stairs, plus pick out a new grilling tool or wooden spatula set, by all means, put down your smartphone, tighten your shoe laces, and pay this place a well deserved visit! read more

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I love William Sonoma and especially the SF store. Sure, everything is expensive but the food items are so yummy. And the kitchen tools are so fun. The store was gorgeous for the holidays. And they were having a great sale. Please support this location. It is better t to shop in person than online! read more

Williams-Sonoma - Kitchen & Bath Near Me - San Francisco, California

I purchased a pizza oven bundle and thought the product looked great and was excited to order for a friends wedding gift. After ordering the product for 399.99 and being charged for it, I was waiting to hear from my friend about their new pizza oven! About a month later I find out that the company cancelled my order as they assumed it was fraud. This was an annoyance, but understandable. I then apologized to my friend and went to re-order the product, but it was now an extra $100! After calling to explain the situation, Williams-Sonona confirmed they had cancelled my order, but then refused to honor their original price! This was of no fault of mine that they cancelled the order, and now I would pay an extra $100 for the product? How does this make sense to anyone? Terrible customer service, all this does is push me to go order from a competitor. read more

Date: 12/23/2015 Time: 12:25 PM 53° Partly sunny I don't remember the last time I was in this store, but it certainly was before I knew anything about yelp and/or the inception thereof. Somewhere between a 3 and a 4 star rating is what I can muster up for Williams Sonoma. It's better than a 3 star rating. I love the ambiance and the various kitchen housewares that they have on display (4 star rating). I also love their catalogs. They have top notch and fine quality items on all three floors; however, the drawback is their prices are high and somewhat beyond my budget (3 star rating). The purpose of my visit earlier was to go in, browse a little while and purchase a $50 gift card as a Christmas gift for my sister. (I pulled her name for the gift exchange this year.) Despite the last minute Christmas shopping and it is always busy during this time of the year, customer service was very good. The young lady assisting me was having a slight problem processing my transaction. The manager intervened and transaction went smoothly. No big deal on the wait...things do happen. At least I was out of there in 20 minutes to walk around Union Square and Macy's. Merchandise: 4 stars Ambiance: 4 stars Customer service: 4 stars Value: 3 stars Overall rating: 4 stars read more

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William Sonoma Order Today I received my order from William Sonoma consisting of 6 bottles of Dish Soap. The order was 4 days late and 5 out the 6 bottles were leaking because the caps were not tighten. It was a soapy mess. This was not a one off. Each and every time I order this soap it arrives in the same condition because they can't be bothered to tighten a bottle cap prior to shipping. There is no doubt, the soap is great but the cleanup that comes with it... not so great. Consumer should think twice about this purchase. For me, it's no longer worth it. I should also mention that William Sonoma would not allow a review of their Dish Soap on their website... makes you wonder why. read more

I wanted to just browse around for a chef's knife and the sales person was not only pushy but I suspect a little racist! Will NOT be returning here! Gladly found a knife I liked online. read more

This store is Huge. It's 3 floors of everything you could need in your kitchen, but damn is it expensive. I was looking for Mariage Freres Breakfast tea & Casablanca tea. They didn't seem to have it, but I didn't ask the sales ppl. Did see Early Grey Silver Tip though. I found the Kuhn Rikon green paring knife I wanted for $9. With tax it's $9.77. This is just for One knife ppl!! read more

Parent company for Pottery Barn and they are known for promising refunds but breaking that promise. Expect for them to not to honor return policy and keep your money even though you returned everything per their designer's instructions! Shipping dept. sent one and said two. They are liars and from the reviews here has a lousy customer service department. read more

This isn't a product review, but about the shipping in northern California. My daughter is registered at the store. We have received a crushed box(because there was no padding added for cushion), a single spatula in a box which was 20 times the size of the item and otherwise empty, 2 fragile casserole dishes packed without padding and what APPEARS to be a returned item from Macy's (I know this because the packing slip was still attached to the original item) in the wrong color. I highly suggest that Williams Sonoma inspect their shipping procedures and warehouse and get this corrected. The salespeople in the stores are very polite and helpful. I cannot understand the shoddy packaging of some of the more expensive merchandise in our area. read more

I made the mistake of leaving an honest review, and have been paying the price for it every since. I've invested thousands in Le Creuset pots through William Sonoma and receiving them has been horrible. Only because WS has my color I even shopped there. If WS doesn't want the truth, they should stop asking for reviews. After my review WS shipped to me a $400 pot I'd purchased completely destroyed, and I find out 10 days after returning it they're again on back order again (see pictures.) Today Crate&Barrel has a new customer. If WS allow their customers to be treated this way, they deserve empty stores. William Sonoma cannot blame COVID for treating their customers like @&$#. read more

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Welcome to the Williams-Sonoma universe. This multi level facility is like walking into a Williams Sonoma museum. Everything is so beautiful and displayed perfectly. Each item just calls your name. They even display their furniture which I have never seen at any of their locations besides this. I'm convinced that they have everything that is featured on their website in this store. There are four stories and plenty to see. If you are a die hard Williams Sonoma fan then you have to make a trip to this particular location. The staff here was so pleasant and kind. It really was an unforgettable experience visiting their flagship store. Had no idea it was located in San Francisco. There is a Williams Sonoma cooking school located on the upper level. Perfect place to come browse high end kitchen ware. Yes it is pricy, but most of the items at Williams Sonoma are thoughtfully selected and will work nicely, look appealing and stand the test of time. They only retail top quality luxury goods. Parking is expensive and limited in the area. Try to take public transportation or just walk. read more

Horrible customer service from Williams Sonoma. - If I could rate zero stars - I would. Ordered online an item in early Feb. Received several notices the item was delayed. Received a notice this morning (end of March) there was a problem with the payment. Called customer service and they charged my credit card again, this time it went through. AFTER they charged my card - was told they no longer have the item and could cancel the order BUT the charge would not be reversed for 7 - 10 days. Would not void the charge made minutes prior, would not give me a cancellation confirmation number - said they don't have those (which is nonsense because every transaction on a credit card generates an id number) and refused to allow me to speak to a supervisor. Totally bogus scam to grab my money for an item they didn't even have and then hold my money for a week. Disgusting. read more

I would like to let everyone know that when you spend extra money to "invest" in equipment from Williams Sonoma, they do NOT stand behind the quality of their products. I am really dissatisfied & disappointed in the main headquarters. I purchased Stainless Steel nesting measuring cups from my local store that is now closing. I always handwash my items and I've only had these cups for one year,cwhen the handle fell off my 1 cup measure. All I wanted was a replacement cup, but they said it's an in store product only and couldn't help me with the replacement. Then when I asked if they could replace it with a comparable set of measuring cups, they also said no. I want to make sure that you know, I'm a very good customer of Williams Sonoma...have been for years, so the fact that they don't stand behind their products is really frustrating and I will probably not shop there anymore read more