Horrible attitudes, terrible commercial service. overly priced, and when you call your put on hold…read moreimmediately, when they answer they have to finish what their doing personally before asking you what you need.

I don't know much about cars. Ok, I pretty much know nothing. This place always offers friendly,…read morehelpful, and attentive service. The prices are good and they do not try to rip you off by making you buy things you don't need. Actually, I bought an oil filter there today and they suggested a cheaper filter, stating that I just need to be sure to change it again at the recommended 3000 miles. They could have easily talked me into buying something more expensive, but they didn't. Five starts for service and courteousness!

I am struggling with a rating as our experience started off great with good communication from…read moreGreg. He was able to order our parts quickly and I made an appt for early on a Tuesday morning. I then got a call on Monday from a female at the shop saying our parts were in and they would like to get me scheduled for later in the week or the following week. Which was weird because I already had an appointment for the following day. We dropped our car off early in the morning and did not hear anything all day. I called later in the afternoon and the same female answered the phone. I asked for an ETA on when our car would be done. She said she could not do that and she would call when it was done. I felt she was rude and in a hurry to get me off the phone. So I called back and asked to speak to someone else who could help me more as I was trying to plan out a ride to the shop. She again was rude saying they had a lot of cars to work on that day, which was not my issue. I felt like since I had an appointment, our car would be a priority. I then asked to speak to someone else, which she did not like. I was then able to speak to a technician who was actually able to give me an estimate. Not sure why she couldn't take the time to go and ask for an estimated time. This is a very small car shop and would not have been hard for her to do. Then when I went to pay, I was told of a 4% Credit card fee. Which added an additional 65+ dollars to our total. Why wasn't this shared with us at the beginning? I most certainly would have brought in cash. But this was 10 minutes before closing and I needed my car for the following day for a long road trip. I am not sure why it is so hard to communicate with your customers. I was not asking for a specific time for when my car was going to be done. I understand we were not the only vehicle there. But get up, walk into the shop and ask for an ETA. And why is it so hard to be transparent about a fee upfront vs. waiting until a customer comes and pays? Sometimes the little things can go a long way. We will not be back. And I know that losing our business will not hurt your shop. But good customer service can go a long way!!

I had my 2009 Camry with 77,000 miles towed to Accelerated Auto because of a severe engine miss…read morewhich rendered it not drivable. After a short time they called to let me know the engine was shot & they could do a used engine with 90K on it for $6,000 to &7,000. I opted to have the car towed to the Greeley Toyota dealer, where I bought it new thinking maybe Toyota might give me a deal on a new or used car. It turned out that the engine just needed new spark plugs & one ignition coil and now it runs great. Needless to say, I will not return to Accelerated Auto for any work after such an extreme misdiagnosis. I only hope it was an honest error.

I've now tried twice to have my Solterra EV serviced at Mike Shaw Subaru in Greeley, and both times…read morewere--let's just say--character-building experiences. I realize other Subaru dealerships are farther away, but honestly, if their service departments are even slightly better, it would be worth the extra miles and gas (or electricity). Visit #1: The glamorous 5,000-mile service with just a tire rotation and inspection (remember, it's an electric vehicle). I made an afternoon appointment, waited over an hour, and when I finally got back into my car, the "Maintenance Required" message was still happily glowing on my dashboard. The technician had three jobs: inspect a basically new car, rotate the tires, and reset the maintenance indicator. Two out of three isn't terrible if you're flipping a coin--but it's not great for a service department. Apparently, there's no final check to make sure the service work was completed accurately. Visit #2: Another technically challenging tire rotation at 10,000 miles, but this one didn't even make it to the "service" part. When scheduling online, I noticed every single time slot for the entire week was wide open--like a buffet of availability. Odd, but okay. I booked another afternoon slot, showed up, and the good news was that they knew I was coming. Bad news: after over an hour of waiting for just another tire rotation, they had only managed to move my car into the shop. I finally gave up, told a service advisor I had to leave, and escaped through an open bay door. No apology, no "let's make this right," no offer to reschedule at a less-busy time. Just me and my unrotated tires driving away in disappointment. It's been over a week, and still no follow-up from Mike Shaw Subaru. Eventually, it dawned on me: they don't actually adjust their schedule based on workload, number of customers ahead, or how many technicians are available. Every time slot is always open! It looks great online, but it's basically an illusion, like those medical offices where your "appointment" means you get to wait longer in a smaller room. If you've read this far, you probably already know where this is going. I cannot recommend Mike Shaw Subaru in Greeley for service. If they can't complete a 5,000-mile service correctly or within a reasonable amount of time, I wouldn't feel confident trusting them with anything more complicated. P.S. Check out their available appointments for tomorrow, which is a Saturday, no less. Does that seem odd to you?

Customer service is horrible as soon as i got there the staff was super unwelcoming i would not…read morerecommend coming here for you car needs.

We had an excellent experience buying a vehicle with them!! Our salesman, Ryan, was awesome. We…read moretraded-in a car and he delivered our new beautiful truck and picked up our trade-in. We live 250 miles from the dealership. The price was as he said. Everything was as he said. Excellent on all accounts! Would recommend.

People are nice enough but it is very sad when you are quoted a price and when they finish the job…read moreit's "so sorry the part cost more than we thought.". then the bill is $100.00 more than you were expecting. what could you do now that they have completed the work?? Very disappointed.

Seriously disappointed with dishonesty…read more Went into the automotive center today looking to have two rear tires replaced on my 2009 Toyota Camry. Had seen Goodyear Viva 3s online for a rollback price so was glad to save a little off the normal price. Last time I had my oil changed (by a different company) they had mentioned I needed an air filter & new battery. While getting the tires changed I decided to ask the woman checking us in if they could do a battery load test to see if they could confirm if there was a need to replace the battery. I was told they could. I asked her that if it needed to be changed that I be called so I could decide if I wanted it replaced with the 1, 2 or 3 year battery that they offer. I was called 2+ hours later saying the car was ready & they'd replaced the battery with the 3 year battery $98.76 without checking with me. Of course they said they'd put the old one back in after I got upset but that's NOT THE POINT..... So frustrating to feel like noone can just be honest anymore & handle things honestly. This is not the first time this has happened to us at Walmart. So so so disappointing.

Advance Auto Parts Store #08437…read more6/5/26 @ 19:54 reg 03 TRN#9904 Heidi W. We roasted through this hot summer day, due to our a/c blower and/or resistor giving up the ghost, early this morning. With sweat dripping from every pore and all unmentionable places, Heidi greeted us with a down-to-earth, welcoming smile and the most knowledgeable statement, "Looks like you need a blower and a resistor," before we even set the old, dead parts on the counter. It was such a relief when she already knew for what we were looking. Then she grabbed the parts and continued bolstering our confidence as she rapidly, kindly, and professionally rang us up and got us home. Within half an hour the powerful new blower/resistor were pumping cold air through our car. Heidi is beyond amazing and competent and just a great soul. Thank you Advance Auto and especially Heidi, for your exquisite service, availability of parts, and excellent price point. Y of ou deserve 1000 Stars.

I placed a pickup order paid for it too and am here to pick it up 7:55 no one answers store is…read moreclosed not happy !!

I came in to this location after purchasing a vehicle from their Fort Morgan store. The services…read morewere set up here as I live closer to this location. River had scheduled for me to have my front windows tinted to match the back and have a clear bra put on the hood. I came in to pick my vehicle up in the evening, none of these services were performed at all. When I asked River what had happened, he talked about how they had me under the completely wrong name, but then proceeded to tell me that they did some "edging" on the clear bra that was already on the hood and tried to show me where the bra was. It was apparent that there was no clear bra on my hood at that time. River lied to my face and tried to say that it was already there to try and show me that my vehicle wasn't at their site all day for nothing when in fact it was. I told River that when I brought it back in to actually have the work done that I would need to loaner vehicle for the day this time and he agreed. I rescheduled the service for 2 weeks later to actually have the work done, and when I came in to drop it off and pick up a loaner vehicle, somehow no one on site had record of me scheduling this appointment and they said I wasn't scheduled for a loaner vehicle through sales. I proceeded to tell them that I had scheduled with River and this is what he promised me, they then told me that River wasn't working that day. I proceeded to tell them everything that had gone wrong prior and that they needed to figure it out and after about 20 minutes of waiting they finally did. The incompetency of the situation and the fact that I was lied to straight to my face is what has lead me to leave this review. I will never be back to a McDonald Toyota dealership for any kind of service because it is clear they don't care about their customers.

Service department ignored my call 3 times in a row, sales department also tried to transfer me…read moreonce and all 4 times I got a message saying they are "sorry they missed me"