Great fast service. They were able to help me with my insane schedule! The lobby area is tiny but…read morewhat matters is the care not the location. The staff was extremely friendly and helpful they gave me answers to my questions and they reassured me every step of the way. I went in myself to get a MRI that my doctor ordered I'm familiar with These machines and I had them done before. It all went smoothly and I look forward to useing this place again if we ever need to because it was fast and convenient

Very long wait, had me waiting an hour and a half even though there was only four people before me.read more

I waited just a short time, the X-rays were done very quickly and that evening I received the…read moreresults of the X-rays.

I almost never leave negative reviews, but this time I felt I had to. No one looking for medical…read morecare should ever be treated the way I was. I had a CT scan scheduled with BASS Imaging for over a week. When I called, I spoke with a representative named Tanya, and the experience was extremely upsetting. She was impatient, dismissive, and spoke to me with very little patience. Several times while I was trying to explain my situation, she muted me while I was still talking. I have never experienced anything like that before. It made me feel ignored, disrespected, and honestly humiliated. What made the situation even worse was the confusion regarding my insurance. Tanya told me my insurance had not approved the CT scan and that my only options were to cancel my appointment or pay about $1,200 out of pocket. I contacted my insurance company, and they explained that they do work with BASS Imaging. The issue was that they had repeatedly asked BASS for the exact amount needed to approve the scan, but they were unable to get it. When I called BASS again later, another representative gave me completely different information. At that point, I no longer knew who was telling me the truth. I wasn't asking for anything special. I was simply trying to understand the situation and find a solution so I could get an important medical test done. Instead, I felt like I was treated as if I was a burden and that they just wanted to get me off the phone. I truly hope BASS Imaging takes this feedback seriously. Medical situations are stressful enough, and patients deserve to be treated with respect, patience, and compassion. I wouldn't want anyone else to go through the experience I had. Update: Thank you for your response. I would like to clarify one important point. During my call, I asked to speak with a manager because I felt the conversation was going nowhere. Tanya told me there was no manager available and that she was the highest-ranking person there. My concern was never just the insurance issue. It was the way I was treated. If Tanya is indeed the highest-ranking person available to speak with patients, that is even more concerning because someone in that position should set the standard for professionalism, communication, and compassion. It has now been almost a week since this happened, and despite your response here, no manager has contacted me to discuss my experience. You mentioned that I should contact the imaging center and ask to speak with a manager. I already tried to do exactly that during my original phone call, but I was told there was no manager available. I truly hope you review the recorded phone calls. They will clearly show how the conversation was handled. My goal is not to get anyone in trouble. I simply don't want another patient to go through the same experience I had.

Of the imaging places I've been to so far, I really like this one and would return. The…read moreadministrative/paperwork aspect was very easy to deal with, and they are easy to reach and work with. Pricing is fair, and the procedure was smooth and both front desk and imaging staff were friendly and competent.

Ask for ear plugs if you are getting an MRI! The headphones they give are not enough. I've had MRIs…read morebefore and this was by far the loudest experience I've had. I left the office dizzy and unable to hear right. The guy giving directions was nice and calm. But maybe he forgot this important step. Or maybe the business is trying to save on ear plugs? Who knows. Office is clean, staff is calm and friendly. But I arrived on time (15 min before) but was still seen too late. The machine and the room itself looked clean and inviting. If you can't get ear plugs, you should refuse to let them start! It will damage your hearing.

Parking was easy and plenty…read more Came for my annual mammogram. Checkin was with a tablet: simple, quick and easy. A front desk staff asked you to the window to check insurance, your dob, etc. Quality of care was very good. The technician as very detailed with the mammogram and manager to finish it sooner than I expected still great images for my doctor. Will come again.

Every time my husband or I get our CT Scan or MRI done at Pleasanton Diagnostic Imaging Center, it…read moretakes over 1-2 weeks to get the CD. They are paid the fee on time but have zero regard for the patients who need the results to get the treatment then need. Every 2 weeks their server is down or some system is not working. DO NOT USE THIS FACILITY!

The staff here at the Pleasanton Open MRI are all very kind and courteous. I have unfortunately had…read moreto visit the staff here at the Pleasanton open MRI for a couple of different types of test done and each time I was treated with kindness and respect. For example, I was scheduled for an MRI for my neck and in the process of having the scan I ended up being in so much pain that I was literally in tears! The staff did not judge me or snicker behind my back and I really appreciate that! I felt so embarrassed but they just said it was ok and then handed me some kleenex for my tears. I just wanted to say Thank You to the whole staff at the Pleasanton Open MRI center. But if you happen to be looking for a compassionate place to have your scan or X rays done, then I would like to suggest the Pleasanton Open MRI . They are both caring and professional! Thank you to all of you at the Pleasanton Open MRI! =)

I recently did IVF and needed an ultrasound done, but couldn't find an OBGYN that would do an…read moreultrasound this early on in my pregnancy. So I decided to come here. When I booked the appointment I was told on the phone that my husband couldn't be in the room with me since the ultrasound room was "too small". When I came for my appointment, I saw the room is pretty big and even has chairs. I was disappointed my husband wasn't able to be with me for our first ultrasound for our first baby. On top of that, the technician wasn't very nice and immediately told me "I'm not telling you anything and you won't be getting any ultrasound pictures". She wouldn't let me even view the screen throughout the ultrasound. She hardly spoke to me the entire hour I was in there. It was such a disheartening experience not even getting to see my own baby. After my abdominal ultrasound, she didn't leave the room for me to undress. I felt completely violated and uncomfortable. She didn't even turn around when I had to wipe myself after the vaginal ultrasound. It was disgusting of her. How unprofessional. I will NEVER come back to this place.

This review is for the reception/call answering/front desk. Whoever is answering their calls is…read moreterribly rude and curt. We go here for the convenience but will start looking at other imaging practices if this will continue to be the case. I'd hate to think they're losing business due to this because the staff that actually do the imaging are wonderful and professional.

I've been here several times for MRI's. I have issues with…read morethese procedures, I'm a big guy so these machines are a bit of a squeeze plus I am prone to panic attacks. But everyone here is just great, they're friendly, professional and courteous, both at the front desk and the staff in back. They have gone out of their way to make the process smooth for me, making me feel as comfortable as possible. Their work is top-notch and have provided my doctors with exactly what they are looking for. Just a quick note... Don't forget to ask for a copy of your imaging on CD before you leave. I have had to come back or had to have it sent to my doctors later.

I was referred by my primary care provider to get an MRA of my brain because my family has a…read morehistory of brain aneurysms. I had previously made an appointment at a different imaging center and quickly cancelled due to my fear of feeling claustrophobic. I researched open MRI machines and found Medical Insights Diagnostics (Inview Imaging). I scheduled my appointment for a few weeks out and had it today. My appointment was at 10am and I showed up a few minutes prior. I filled out three quick forms and was taken into a changing room where I was able to store my phone, keys, wallet, etc. I was taken into the MRI room and was immediately put at ease with how roomy the open MRI is. I did not have to change into a gown for my scan and I even got to keep my shoes on. I laid down on the table and was given a cushion to go under my legs and two smaller cushions to go next to my head. I was also given ear plugs. I inquired about headphones to listen to music, but because of the scan I was having I was not able to listen to music. Since I was having a brain scan I had to wear a coil over my head, which was comparable to a football helmet. I was handed a "panic ball" that I could squeeze if I needed to be pulled out of the machine and they sent me inside. My scan lasted 20 minutes, but felt much faster. I was able to remain calm the entire time and even opened my eyes a few times. I cannot describe the relief I felt upon finishing my scan and exiting the machine. I grabbed my things, paid, and within 5 minutes I had the CD of the scan. If you have anxiety or claustrophobia I highly recommend coming here for your MRI. The open MRI is spacious and the MRI techs made me feel comfortable. I will be coming back here for any future MRIs.

No one answers the phone or returns calls, at least not at the Pleasanton location. Norma sure what…read morethe issue is.

They confirmed I was having a girl And it's a boy…read more Ultrasounds were never clear. And always keep canceling my appointments

incredible customer service. I had many questions over several months and the patience, expertise,…read moreand ease of communication with Carolina was such a pleasant experience. highly recommend!

Excellent imaging services! Carolina was so friendly and helpful, start to finish. She responded to…read moremy questions and my doctor's office in a timely manner. She scheduled me at my preferred time. My wrist MRI was done accurately and very comfortably using their extremity MRI scanner. So much more comfortable than a regular MRI. Radiologist report results were provided quickly. I highly recommend Wilson Imaging!

I was looking for a chiropractor in Antioch and came across Dr. Harris. I've been in several times…read morefor an aggravating back injury, and I really needed some relief. Dr. Harris is super friendly, positive, and genuinely cares about his patients. He gave me a clear plan to get better, but he was also honest that healing is a long‑term journey and that following his recommendations is key. I stuck with his guidance, and I'm feeling so much better now. The staff is also very friendly and responsive. Definitely recommend!

Nice friendly staff and a great experience. Dr Rick has a great personality and makes you feel at…read morehome. He's knowledgeable and I felt relaxed and happy I went there.