sad days. one of the old time hardware stores is closed for good…read more i will sure miss them. the box stores did them in. these days it is hard to find good places for exact parts you need in stock. glad to see mike and the gang are retiring while they are still able to enjoy it.

Great place! So here's to the small business!…read moreYou walk in and they are there to help Jerry has always helped me so much Rest of staff are aces also Owner (Mike) very approachable and customer focused Clean Organized I try to shop there as much as I can - it's so much better than big box shopping

I needed a can of primer today so stopped at True Value Hardware in West Des Moines. Ended up…read moregetting everything that I needed. BONUS! It was pouring down rain and 4 employees + the owner jumped to get an umbrella to walk me to my car! Wow!! They have this kindness in their soul! No one ask, no one hesitated! This is what every business strives to be and have others say. This TRUE VALUE is the real deal!" thanks - Carol

I enjoy shopping at this store. The employees are very nice and friendly. I would hate so much to…read moresee this location close. It's a local store that needs community support

Drove 40 miles round trip to get a security bit for my drill, they gave me torx which won't work…read more Drove 40 miles round trip back to get the right one, and was told they can't get them... Oh and also, they're not going to be taking the wrong bits back because...covid Avoid these knuckleheads.

Called to ask if they had an item and the woman who answered the phone said "I don't know you'll…read morehave to come in and look". Good grief.

Drug his feet to come check out my emergency I am having, and has very poor communication skills,…read moreanswering calls, or calling back for that part. not pleased

I called all over Des Moines trying to find someone who could work on my Viking Range hood. The…read morepeople who service them wouldn't travel to where I live (between Monroe and Knoxville). Viking recommended I call local appliance repair people, even if they don't work on Viking. People in Prairie City, Pella, and Knoxville couldn't help me. But Ron Van Zante said he'd come look at it. He did, and figured out the problem and fixed it within a half hour. To top it off, he's a really nice guy! I will be calling him in the future!

Remember the old motto: "Ace is the place .......", well this is THE place for local pieces and…read moreparts. (Don't let the name on the building confuse you, they are now affiliated with True Value but it is still locally owned and operated.) I've been here several times for pieces and parts for various projects, and they have had my parts on hand. They are conveniently located off the 169/92. They have ample parking with easy access. Their staff has been very helpful. On a recent visit, we were in for some items that we ran short of, and, of course they had enough for us to finish. BUT, more importantly, we had an unusual design that we wanted to implement. I wasn't too sure if the right pieces and parts existed to implement our design. Surprisingly their staff got the visual quickly and was helpful in thinking outside of the box for searching for a solution. This rarely happens in the big box stores! It was very refreshing to talk with a staff that actually has worked on projects. We'll be back!

I love our local True Value store! The employees here are the most helpful people you can find -…read morethey are always willing to lend a helping hand, answer questions, give advice and they never judge or treat me different because of my gender. Once I brought an empty tank for my grill down to get refilled. I stopped in the store first to pick up a couple of things and pay for the tank, but a worker had already spotted the tank in the back of my truck and filled it up for me before I even asked - now, that's service! They have a nice lumber yard and a small repair shop for tools. The greenhouse always has a nice supply of flowers and veggies and trees in the spring and summer seasons. There is also a plentiful supply of items that can be rented - from chairs/tents to tillers and other machinery.

Hired to fix the sliding screen door. Price was fair. Options were easily comparable. Service was…read morereally fast. Overall repair was above average. Not excellent but still good. I did ask a question that became controversial on the answer so the two guys kind of argued about it which was frustrating. I bought something that worked though so that was good.

Zero star but no option for it. Worst people too deal with. No calls , never showed up for…read moresupposedly delivery of my snowblower. missing attachments to my snowblower . Waited almost two months for a new carburetor that they replace and at the end they says it didn't needed to change. Sat there for almost two months and their excuse was it's not a priority anymore since it turned into spring. Thats after they already took my money. N then I'm not a priority anymore. They didn't give me my starter cord back waited two weeks after letting them know without a single call on what happened to it. Finally went to the store and told them that . N got a call from the mechanic saying. I'm no longer a priority which set me off. N went off. Owner got on the phone n made excuses for his employees n basically got trespassed over the phone . I was told to pick my cord but I'm not allowed in the store. Went off again n owner told me to shove my cord up my ass. So at the end of the day. Never support these types of businesses . Find a local guy that does tune up / service on these types of machinery.

My favorite hardware store in the Des Moines area. They have an excellent selection of all kinds of…read morethings. They always have what I need. The staff is highly qualified and very helpful. It's an old school hardware store. I very highly recommend

The. Best. People. the antidote for spending too long in the big stores. You can wander or get help…read moreinstantly. If you've YouTubed a project and would benefit from a talk-through or just have an older home and no one else has your fuses/light switch plates/weird hinges, Miller is the place for you. Small, local & awesome.