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    TheKey - Senior Home Care

    5.0 (2 reviews)
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    6 years ago

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    Pete L.

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    Visiting Angels

    Visiting Angels

    2.3(3 reviews)
    4.7 mi

    Weird management. I mentioned to them their reviews weren't that great and they replied they have a…read more4.7 star google rating. A few days later I saw their several 1 star reviews here on Yelp all disappear and only 2 reviews remained. One 1 star and one 5 star. The 1 stars consistently had a theme of being overcharged or charged for things that never performed. So when setting up the paperwork for their services I made sure it was not on auto payment. To dis-incentivize from paying by check they required some crazy amount upfront as a deposit. Check was the preferred payment but they have a $150 service fee to even start service. They insisted it be paid before anything started, like they didn't trust me to pay it, and offered check and credit cards as payment options. I offered to meet her with the check the morning of the first day of service, but she couldn't meet so i offered to pay by credit card, but to please send me an invoice or request for payment for the $150 (assumably with info of how to provide the credit card payment). After thinking about it more, paying by credit card seemed safer since I saw there were so many issues with others paying for services not executed, but she refused to send an "invoice" and after which she said what was requested is not in their scope. I asked specifically what was not in scope but several months later and still no response. Each Visiting Angels is a franchise so you will get totally different teams with each location. I remember years ago they were so messed up they didn't even return calls for a long time, and when they did they were still super disorganized. I hope if in my lifetime I get a visiting angel some day, that it isn't a revenue driven one, which is the opposite of what an angel is all about. Some may have great experiences with them, but just the upfront process of them being super nice sales people quickly turned into craziness on a dime. Perhaps I dodged a bullet and just saved myself a huge nightmare of a future situation. So perhaps I should feel very lucky. I honestly, with two different bad situations, think this organization is off my list for any considerations ever, and recommend you dig further to ensure they are a "match" for what you are looking for. At $60/an hour for custom care (-at a facility) vs your home) and $47/hr for in home companionship, they seem a bit pricey to me since none are skilled and am sure many are not US Citizens. Wonder if my review will disappear too?

    First, was good but, then it became a us vs them mentality and especially family members. Second,…read moreSome techs were good , others could care less, had ethics issues, not suppose to accept gratuity, etc, and had issue with communication with management, later on and elderly paranoia problems. overall max of two stars over course of services.Care was average; couldn't mop mop on some days.Cared more about husband than wife.

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    Colorado Elder Care Solutions - Karen with her grandmother several years ago when she first started CECS.

    Colorado Elder Care Solutions

    5.0(3 reviews)
    5.4 mi

    I never thought I would be in need of the services that Colorado Elder Care Solutions provides. But…read morerecently I found myself dealing with my husband's serious health and cognitive challenges. It's hard to describe the anxiety, overwhelm, sadness, and confusion that I experienced trying to do my best to care for his needs - and mine. I felt I was stretched beyond my ability to cope. I was extremely fortunate to have had Karen to guide and support me through situation after situation. She was not only extremely experienced and knowledgeable but was able to think clearly when I was not. I was so impressed with her demeanor - calm, caring and respectful. It is important to note that I never felt she was taking over. I experienced her as a partner who cared as much as I did about finding the best solutions. Her expertise was so impressive, knowing exactly what the next step should be and how I might best accomplish it. My whole experience was like a breath of much needed fresh air, giving me support, hope and the resources I needed to get through each challenge I was facing. I would not hesitate to entrust Colorado Elder Care with any one of my family members or friends. I have the utmost confidence that they would receive all that they need to facilitate the best outcome for all concerned.

    Years back, when my father experienced early signs of dementia, Ms. Buchanan of Colorado Elder Care…read moreSolutions stepped in to provide us support. My sister and I live out of state, over a thousand miles away, which made it very stressful managing his escalating needs. However, Colorado Eldercare Solutions found him a subsidized senior housing complex that was secure, located in a very walkable neighborhood of Englewood, and guided us in setting up support services for his medical and social needs. Simple things like a phone with larger buttons and easy to use message retrieval were helpful in ensuring we could communicate with our father. The medical box set up and monitoring system helped us manage his on-going and complex prescription needs. Additionally, she helped ensure he was getting proper nutrition and had a support system to check in on him to make sure he remained active and engaged in the community. I believe his quality of life was tremendously enhanced by the support and care they extended. And, I know it gave me greater piece of mind knowing that there was someone close who could make a visit to see how Dad was doing when we couldn't get in touch. I can recommend Colorado Elder Care solutions without any reservations.

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    Namaste Health

    Namaste Health

    2.1(7 reviews)
    2.3 mi

    I normally don't post negative reviews because I like to resolve issues with the company but there…read moreseems to be no resolving this issue as Namaste will not contact me back. I had a knee replacement in October of 2024. My doctor's office set me up with Namaste. I received a call that I was in network otherwise I would not have used their service. Their service was OK. Their home health PT's were nice. Over a year later I get a bill for the full price. I maxed out my insurance deductible in 2024 so I should not have gotten a bill. Blue Cross informed me I was never in network. When I called they mentioned they had some office issues but would check into it as they agreed I would have been counseled if not in network. They didn't call back. I called again a few months later because I am a health care worker and know insurance issues take a while. Don't get a call back. Call again and was told once more they would review it. This was last November. Never hear anything more until today when I received another bill in the mail. Every time I called the manager is never in the office. Their customer service is horrendous and it sucks enough having to deal with this after a knee replacement let alone a serious life issue. I would complete avoid this place.

    "Fish rots from the head" is a well-known proverb! You can't say any better about Namaste…read more Employees do not feel safe and their jobs are not secure. The atmosphere and culture is awful. Management does not support staff and gossip about people who do not "click" with management. I was a witness when 2 "leaders" were making fun of a nurse not knowing that she could hear them. Do I need to say anything else? I don't think so........

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    Home Instead, Home Care Services of Denver - Home Instead Care Giver and their client in the bathoom, putting on a band aid

    Home Instead, Home Care Services of Denver

    3.7(6 reviews)
    7.6 mi

    Great communications and follow through. Nice caregivers who generally seem well trained and…read moreattuned to the needs of our clients. Home Instead does a nice job of facilitating sudden changes in scheduling or requests for different caregivers as needed. It has been extremely helpful to my business to experience their quick response to requests for client services.

    I came across Home Instead at a time of need and despite meeting for an "assessment" with 1 of…read moretheir representatives who took into account all of the needs and requirements of the situation, the service I was given was absolutely horrible! The worker was hired to work the overnight shift, she showed up in no uniform, no mask, said she had inadequate experience for the job, fell asleep twice, had to be physically woken, was rough with the patient and dog, failed to clean patient and then argued when asked to leave after being caught sleeping (literally laying down, feet on the couch, covering her face). The response from the company was unacceptable, they never replied to my email sent directly after she left, I had to call the 24 hour line multiple times to report her early dismissal and never got a return call. Further, after calling to follow up on my issue, I was told I wouldn't be charged for the horrible service and then received a text and voicemail message days later confirming further service. I again cancelled, citing an unacceptable initial experience and have now been charged $100 for this abhorrent experience. In short, the company (franchise) lacks in every area and customers would be wise to look elsewhere.

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    Home Instead Care Giver and their client getting ready for the day

    TheKey - Senior Home Care - homehealthcare - Updated June 2026

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