The memory care at this location is top notch. My mom was really having a hard time, unable to walk…read moredue to a brain injury at another facility. With the care at this Belmont Village, my mom came back to life. She went from zombie-like to energetic and talkative. She loves the caregivers, and it feels like they love her too. Do not hesitate to bring a loved one here for A+ care and safety. The rooms are really big, and there are beautiful areas to sit and get some sun and fresh air. The activity leaders are so kind and really try to keep the residents busy with chair yoga, music, karaoke, word games, BINGO... The staff is phenomenal, and there are folks like Walter, Juan, Wilma, Christine, and more that give joy and care to each resident. I love that they assign PALs (care givers) to groups of residents, and most will pitch in and help whether or not they are assigned to a particular resident. Poojan (MC Director) and Radhika (Sr. ED) can often be found with residents. You can feel so much love here. Don't think twice about checking this facility out for your aging relatives. You will fall in love and get your own peace of mind, knowing they are safe, loved, and engaged. Just look at how they brought my mom back to life!

I could given them 5 stars because of the modern design of the facility it's beautiful. The reason…read morewhy is 3 stars because of the poor quality care specially in memory care department. 1. When pulled the cord takes time to get somebody for help, I understand they were busy, but there are 3 PALS sitting in activity area and they were in there phones.I understand they are watching those fall risk residents but should be only one PALS is assigned. 2. I have witnessed, while they are serving food at the dining room there a few PALs eating in the counter. 3. They are always short staffing.

After taking care of my wife for 6 years it came to the point where I could no longer provide her…read morewhat she needed at home. I researched many care facilities and toured 8 or 10 of them. When I found Palm Villas I felt that this was where she would receive the best care. I was correct. I live close by and between myself and her friends someone visited most every day. Palm Villas was always clean and smelled nice. Every staff member was knowledgeable and had a helpful and positive attitude. My wife was not happy about moving into a care facility, but the staff there turned her around. She frequently referred to them as "my friends". My wife declined fairly rapidly and needed ever increasing care and the folks at Palm Villas took it all in stride. They provided a level of care and supervision that I never could have given her at home.

My mom, Coleen just recently left Palm Villas after residing there for 5 years. My family and I…read morecould not be more thankful for her care there. This was the third place she had resided and by far the best. The entire staff treated my mom and us great. It was a sad decision we had to make to move her. She only left because my sister moved to a different community and we moved her to be nearer my sisters home. Thanks to the entire staff !! Bill G.

My family cannot say enough good things about Caring Hearts. The staff there is dedicated to…read morehelping the residents there live with dignity and a sense of belonging. Michelle makes it a practice to reach out to families with "Good news" and pictures that show everyday successes and small joys. Prior to going to live at Caring Hearts our mom lived at a much larger (And frankly much more expensive) care home. However the level of personal care and attention that she now receives has resulted in a substantially higher quality of life for her.

I wanted to write this review for Olivia and the staff at Caring Hearts. They are really dedicated…read moreteam and are doing amazing work. My father has been doing much much better under their care than in other places we've tried. The facilities are always clean, the workers are super attentive to my father's needs, and visiting hours are very flexible. Olivia has been very kind to my father and I throughout the entire process of getting him situated. Additionally, they offer a very reasonable rate for the level of care they provide. I cannot recommend Caring Hearts enough.

Caity was extremely helpful. She did the research when we needed to find an assisted living…read morefacility for my brother. I found her very knowledgeable about the local industry and the assets and liabilities of each location. We decided to select the first place that we toured.To top it off, this was a free service.

I am so grateful to Caity for supporting our family through the process of finding a good memory…read morecare placement. Caity and Sandra were so helpful- hearing out our concerns and priorities, and giving us guidance on how to think about potential options for my Dad. It has made such a big difference to have this advocacy throughout the whole process-- from visiting facilities, the decision making process, and move-in/transition. Thank you so much for doing this important work!

(Watermark Almaden) I would like to comment on my journey living at this Assisted-Living for over a…read moreyear. An experience that was a nightmare- ongoing power failures for four months - yes - I have the flashlights, the blanket, battery operated mini lamps issued to the residents during this time / apologetic news letters weekly (waiting on parts) for generator. After a formal complaint was made, a Transformer finally arrived on premises. Twice pipes broke in the ceiling of my bathroom, flooding my bath and kitchen area. Rent was raised twice in one year. Covid rapidly spread throughout the building (was hospitalized for 4 days). Ventilation is very bad as they do not routinely change filters in Apts or Common area. When I ask to have it changed (as my Apt floor was showing evidence of black spots) - Maintenance states " only if you need it". I might add this is rental property (saving money). The food is the worst- Vendor is US foods. NO stable management. Lastly, I advise anyone interested in this Community to do your own extensive research on the internet (You will be surprised). The microwave oven never worked in my Apt. Kept tripping the breaker. Reported the problem one month after moving in - never resolved ! Finally approx 4 months upon leaving they said the microwave was too big; but never offered to replace it. I also would like to mention the elevators are often inoperable/they have four floors. I encourage everyone to be extremely cautious before putting your love one in these Communities as it is very costly/ stressful to re- locate .

Would not recommend anyone placing a loved one in this facility if they have any needs that require…read morehelp from staff . They claim they are able to handle residents on hospice care but they are not adequately staffed. The residents are given a button to press when they need help but the staff does not come quickly at all and you have to press the call button multiple times to get a response. I felt my parent was neglected at the facility. The woman that presented the papers at signing was only concerned about getting the deposit money. She had poor customer service and was abrupt.

Merrill Gardens Campbell is a great community. My mom has lived there for 2.5 years after an…read moreinterstate move and from the minute she arrived the residents and staff were welcoming and accepting. There's a lightness and cheerfulness about the place - the staff works hard, but there's a lot of laughter in everyone from the valet at the front door to the receptionists, the cleaning and maintenance staff, and the caregivers. I'm always surprised and heartened by how kind the residents are to each other - there's a good community spirit. My mom has mild cognitive impairment, is in assisted living there, and needs help every day. Sarum Talivaa, Senior Resident Care Director, and her team of caregivers are fantastic. I consider them partners in this crazy caregiving journey and I really value their experience and insight. I visit 3-4 times a week and I've seen that their work is very hard...so hard it would be easy for them to just phone it in to save their own energy. But Sarum and the caregiving team genuinely care about the residents and show it every day in the way they interact with and assist my mom (and me). I know she's in good hands and I'm so grateful for that.

What a beautiful place!! I took my father here for a tour as a walk in. This pleasant and sweet…read morewomen that worked in the office named Felicia was so accommodating and took us on a tour right away. She even got a push wheelchair for my father since he only had his walker at the time. What a beautiful place! The one bedroom sizes were wonderful and spacious. When you look out on the balcony, it felt like you were on vacation at a resort. They had so many activities for the seniors and we met a few along the way that said Merrill Gardens is the best place they have lived! We will be back!!

Beautiful old building. The staff are so nice and helpful. Family like environment. Nice…read morecommunity. Clean facility, rooms are perfect size and decorated nicely with everything you need. Cute bistro lunch setting. Outdoors are well taken care of. Really surprised and not aware that we have such a family friendly clean assisted living facility that does Not smell. :) I am fortunate that I found this place for my family member.

From the owner: Your elderly loved ones are the treasures of your family. When they can no longer take care of…read morethemselves and you cannot do it for them, you want to make sure they receive the best care possible. That is what we offer at Montecito Manor. You have peace of mind about your elderly loved ones and who is taking care of them when you leave them in our capable hands.

We had an outstanding experience with Family Matters, and I wanted to share this review because…read morethis is what exemplary care should look like. My 75-year-old mother underwent necessary brain surgery three weeks ago. Three days before surgery, she had a ground-level fall, tore her rotator cuff, and sustained a small fracture. Because the surgery could not be deferred, she proceeded as planned but required significant care at home afterward. She had been fully independent, and although she lives with my father, the caregiving needs were beyond his comfort level. I was able to help for a few days after her discharge, but it was clear they would need additional support for her to remain safely at home. The hospital nurses were wonderful, but my mom needed assistance even with basic tasks like repositioning in bed and using the restroom, as her left arm was immobilized. Our hospital care coordinator connected us with Amy, the client care manager for Family Matters, who met us at home right away. She performed a thorough evaluation and took the time to understand my parents' needs and preferences. Almost immediately, we were connected with KJ, the Director of Operations, who coordinated the caregiving schedule. She ensured an excellent match with caregivers and that coverage was consistent and reliable. Communication was seamless--KJ was always responsive and proactive with updates, and we never felt out of touch. My mom especially wanted to recognize her primary daytime caregiver, Maria. Maria was attentive, warm, and incredibly experienced, with over 20 years in caregiving. She is also an excellent cook and was especially skilled in helping my mom with more vulnerable tasks like showering. The other caregivers who supported nights and weekends were also wonderful. The team clearly put thought and care into matching personalities and backgrounds, which made a meaningful difference. Over the following weeks, my mom gradually regained her independence, and we were able to scale back care smoothly. The team made adjustments easy and seamless. We would absolutely use Family Matters again. This was our first experience with a caregiving service, and we were initially apprehensive, but they made the entire process easy, supportive, and reassuring. We would use them again in a heartbeat.

Managing my father's 24/7 caregiving across three agencies on top of everything else has been an…read moreenormous undertaking especially while working a demanding full time job. Even more challenging is finding caregivers you can truly trust during such a vulnerable stage of life. A very special thank you to Family Matters, and my father's caregiver, Sade. He is under hospice care with advanced dementia, and can barely speak. Sade is consistently patient, and kind, and gives me complete peace of mind whenever she's caring for him. Most importantly, she engages with him and makes him feel seen. This is in sharp contrast to other caregivers we've experienced who are often on their phones and treat him as if he's invisible. I'm also especially grateful for KJ who manages the caregivers and scheduling. While other agencies haven't taken the time to meet my father or me in person, KJ made it a priority to get hands-on training to fully understand my father's caregiving needs. Because of this, she's been able to step in to provide training and support which is a huge godsend given my limited bandwidth. She even proactively revised the caregiving shift note template to make it clearer and more helpful for our caregiving team. Family Matters has truly exceeded our expectations because they understand the real meaning of caregiving. On top of that, their participation in the Veterans Assistance Program, which requires stricter qualifications provides an added layer of confidence and experience.