We had an outstanding experience with Family Matters, and I wanted to share this review because…read morethis is what exemplary care should look like. My 75-year-old mother underwent necessary brain surgery three weeks ago. Three days before surgery, she had a ground-level fall, tore her rotator cuff, and sustained a small fracture. Because the surgery could not be deferred, she proceeded as planned but required significant care at home afterward. She had been fully independent, and although she lives with my father, the caregiving needs were beyond his comfort level. I was able to help for a few days after her discharge, but it was clear they would need additional support for her to remain safely at home. The hospital nurses were wonderful, but my mom needed assistance even with basic tasks like repositioning in bed and using the restroom, as her left arm was immobilized. Our hospital care coordinator connected us with Amy, the client care manager for Family Matters, who met us at home right away. She performed a thorough evaluation and took the time to understand my parents' needs and preferences. Almost immediately, we were connected with KJ, the Director of Operations, who coordinated the caregiving schedule. She ensured an excellent match with caregivers and that coverage was consistent and reliable. Communication was seamless--KJ was always responsive and proactive with updates, and we never felt out of touch. My mom especially wanted to recognize her primary daytime caregiver, Maria. Maria was attentive, warm, and incredibly experienced, with over 20 years in caregiving. She is also an excellent cook and was especially skilled in helping my mom with more vulnerable tasks like showering. The other caregivers who supported nights and weekends were also wonderful. The team clearly put thought and care into matching personalities and backgrounds, which made a meaningful difference. Over the following weeks, my mom gradually regained her independence, and we were able to scale back care smoothly. The team made adjustments easy and seamless. We would absolutely use Family Matters again. This was our first experience with a caregiving service, and we were initially apprehensive, but they made the entire process easy, supportive, and reassuring. We would use them again in a heartbeat.

Managing my father's 24/7 caregiving across three agencies on top of everything else has been an…read moreenormous undertaking especially while working a demanding full time job. Even more challenging is finding caregivers you can truly trust during such a vulnerable stage of life. A very special thank you to Family Matters, and my father's caregiver, Sade. He is under hospice care with advanced dementia, and can barely speak. Sade is consistently patient, and kind, and gives me complete peace of mind whenever she's caring for him. Most importantly, she engages with him and makes him feel seen. This is in sharp contrast to other caregivers we've experienced who are often on their phones and treat him as if he's invisible. I'm also especially grateful for KJ who manages the caregivers and scheduling. While other agencies haven't taken the time to meet my father or me in person, KJ made it a priority to get hands-on training to fully understand my father's caregiving needs. Because of this, she's been able to step in to provide training and support which is a huge godsend given my limited bandwidth. She even proactively revised the caregiving shift note template to make it clearer and more helpful for our caregiving team. Family Matters has truly exceeded our expectations because they understand the real meaning of caregiving. On top of that, their participation in the Veterans Assistance Program, which requires stricter qualifications provides an added layer of confidence and experience.

I have referred people to TheKey since 2018, or was it 2017? Anyway, it's been quite a while. I've…read morereceived good feedback from the people they've worked with. All have been kind and friendly. The care has been good, and they communicate well with people who hire them. Most clients have been independent, and some have memory issues. I'm satisfied with the work they do and the support they give to our elders.

I'm happy to refer people to TheKey. They are professional, responsive, and caring! Definitely…read morerecommended.

I had outpatient surgery and was told someone needed to stay with me for eight hours afterward…read more Since I don't have family or friends nearby who could take time off work, I looked for a home health aide service and found California Seniors Care. The overall experience was very smooth--from meeting the care coordinator Natalie and signing the forms to making final arrangements by text. Everyone here was warm and helpful. A special shoutout to my caregiver, Candy, who was lively and fun. After I got home, I slept for a couple of hours, and when I woke up we chatted--the conversation helped me stay alert and shake off the grogginess from the anesthesia. Being Chinese, Candy understood my needs at home, and that cultural awareness was especially comforting while recovering on my own. Hopefully I won't need surgery again--but if I do, I'll be calling California Seniors Care!

I am so grateful that I found this medical transportation service. From the very beginning, making…read morethe appointment was easy, and Danielle, who answered the phone, was so kind, patient, and helpful. She made me feel that my dad was in good hands even before the ride began. Natalie Nelson was the wonderful person who picked up my dad from the hospital. She arrived earlier than our scheduled time and even texted me, saying, "Take your time." That meant so much to me because I knew she understood how stressful a hospital discharge can be. The hospital process was extremely slow, and Natalie ended up waiting for more than 45 minutes. But she never complained or showed any frustration. She continued to be so warm, patient, cheerful, and compassionate. What touched my heart the most was what my dad said afterward. He told me, "This lady is so nice! How do you know her? Is she your friend?" That says everything. Natalie treated my dad not like a new client, but like an old friend she had known for years. Her kindness was genuine, and I could feel that she truly cared about my dad--not just as a passenger, but as a person. During a difficult and stressful day, her compassion brought us so much comfort. I will never forget how she treated my dad with such dignity, patience, and kindness. It truly touched my heart. Thank you so much, Danielle and Natalie, for making a difficult day a little easier for our family. I wholeheartedly recommend this service to anyone who needs medical transportation. You will be in caring and compassionate hands.

Superb, professional, and friendly staff and outstanding services which included personal hygiene…read moresuch as bathing. My elderly mother suffered from dementia and was difficult to manage. Her last months were greatly eased by At Home Support Senior Care which, incidentally, was more responsive to my mother's needs than Mission Hospice. I give this senior care service my highest recommendation.

This is a business I use to keep my daughter safe & occupied @home as I can personally step away…read morefrom her but not be too far from her and her caregiver. Our process of obtaining a caregiver was simple and the arrangement works for all of us. We are being overseen in the office by Ms. Maybelle R. And she is very polite, respectful and dependable! When any incidents mostly timing or last minute changes happen Ms. Maybelle is understanding to our family and the caregiver's needs. Easy & adaptable and extra time is always reminded but never pressured. My daughter's caregiver is a difference maker in our lives especially that my children have special needs. Because of this company, I give them a 10/10! They do work with GGRC.

Home helpers has been my go to for my mom's needs. The caregivers are kind and patient and try to…read moreengage her in activities. They have been consistent, a special shout-out to Janice for going over and beyond to cheer mom up. They are always very responsive and respectful and listen to your needs. They have been able to find subs whenever needed. I highly recommend this agency if you are looking for someone to take care of your aged parent. Ranjitha is amazing and will try to work with you till you are happy.

I have been working with Home Helpers for nearly two years and it has been nothing less than…read morewonderful. Home Helpers is hands down my favorite agency because of their excellent communication, transparency, support, and much more. My favorite part has been hearing "Priscilla!!" every morning, with a huge smile from my client when I begin my shift. Nothing warms my heart more than knowing my client feels comfortable and confident with my assistance in bathing, getting dressed, doing the laundry, food prepping, transportations to important appointments, light housekeeping, etc; We have formed such a beautiful everlasting bond, I'm beyond grateful to have met someone so amazing on behalf of HHSCV. Home Helpers not only cares profoundly about their clients but, their employees as well! I keep them in high regards to my loved ones.

I am a registered nurse with my own business advocating for clients and providing care…read morecoordination. I was beyond impressed with one plus one. They provide you with a personal consultant who assists you to find a good match for the patient. They check in regularly and are very communicative which is one of the most important values to me. They are affordable as well and I definitely plan to use them again and again. My coordinator was Neca and she was so amazing at helping every step of the way.

On Monday, I used the contact form on 1-1 Care's website to inquire about services. After hearing…read morenothing for two days, I tried the email address listed in their contact information and sent the same inquiry again on Wednesday. It's Friday and I've still heard absolutely nothing. Not even an acknowledgment. No "Thanks, we received your email. Someone will get back to you." Or even a "Sorry, we can't help you." Just... no reply at all. I'd much rather be writing a review based on my experience with the company's actual services, but unfortunately they've apparently chosen not to give me that opportunity. My only experience with 1-1 Care has been being completely ignored, so I'm basing my rating on that alone. Have they gone out of business? Shut the office down for a week of summer vacation? Or maybe business is just so good that they can afford to ignore prospective clients. Is this the new normal? To me, this isn't a minor lapse. This is a business built on trust, reliability, and communication, where time is often of the essence and people's quality of life and health are at stake. Completely ignoring multiple inquiries over the course of a business week strikes me as careless and irresponsible, and a failure to get even the basics of customer service right. I'll leave it up to anyone reading this review to decide whether this complete lack of response, and seeming contempt for a prospective customer, might be indicative of other aspects of the way this company does business.

Well I haven't met her yet but we kinda spoke via phone message and you'd swear you were talking to…read morea angel. She just makes you wanna feel comfortable. And I haven't met her in person and can't wait tell I do.!

Clarissa is a true, honest person with integrity who will meet u with real authenticity. She's…read morereal!!