I strongly recommend this company. they came in today and replaced the AC units inside and outside…read more. it is very challenging because they had to drill through sheet rocks in order to get a 220V line from the breaker room. despite the challenges, they were able to do it in a very professional way and least damages. Mitchell the owner is a very nice guy and Dyrell his team lead is super nice, he knows what he is doing. No guessing No wondering. they work as a team and everyone knows what his role is. they cleaned everything afterword and were very organized. Now I don't have to worry about hot summer heats. if there was more than 5 stars I would gave it to them.

From start to finish fantastic!! Everyone is so nice, professional, knowledgeable, show up when…read morethey say, with great communication. The serviceman answered all my questions like he had all the time in the world (on a Friday afternoon), the lady answering the phone is super sweet and helpful and I even got to have an interaction with the owner who is very friendly. Great experience, highly recommend. Cyndie (mom) for Bailey while cat sitting in NC!

Eric is of a dying breed. Truly dedicated to his craft and making his customers comfortable in all…read moreaspects of the word. He is extremely knowledgeable and WELL SPOKEN on all things hvac. Dude took an unreasonable amount of his PERSONAL time to walk me through everything regarding my issues. Talked to me like I was a peer and did so before I even spent a dime with him. His customer service is absolutely platinum standard.

I highly recommend you go elsewhere for your services. Just like some of the other reviews imply,…read morethis company is more concerned with their bottom line than making sure customers are helped and satisfied with their services. While most companies offer a warranty with their work (especially after getiing a whole new HVAC system installed), this company does not stand by their work. First time I have ever encountered a "licensed" company that could not answer questions about the duct work and the problem that was happening after they installed the new system. Worst of all, they will tell you they can come back out and look at the issue via the phone (even though it has not been a year since installation) but will only tell you after arriving there will be a service charge. And do NOT expect a return call if you leave voicemails asking for an explanation.

TLDR: Please go somewhere else, if HVAC is your main problem dealing with Rudy Cools will become…read moreanother bigger problem - for years to come - and could also affect your health. Looking for legal routes now. Background: Rudy Cools installed my HVAC system in July/August 2023. My main issue was that my previous system was not keeping up with temperature when the hot outside reached above 92 F. I contacted them and asked if it was the system, the duct system, insulation issues or my windows, and they said a new system would fix the problem. I accepted and they sold me a new system. When installing they found mold within the system, so they recommended an air purification system to go along with the HVAC. Having a baby in the way I accepted no doubt to what I asked "if thats on the system, could that be in the ducts as well?" to which they replied "we checked when installing and no issues were found, plus the purification system will prevent that" so I trusted that response. The next weeks the AC upstairs (Damper system) was not functioning and temperatures were reaching as high as 90F inside the second floor. I reached out, they sent a technician to tell me it would be an additional $1.5K to fix. I call them very angry as they never mentioned that and this should have been resolved when installed. They agree and send a crew the next week to fix without a cost. I liked that. It was September/Oct already so heat went down and AC didnt need to work so hard so no issues there. In summer of 2024 the HVAC system could not keep up with temperatures over 92 F - which was my main issue to start with. I called them several times, they sent 3-4 different technicians that tried filing up the gas in the system, switching stuff, or just simply telling me "it was too hot outside and that wsa the issue". After dealing with that all summer I was fed with that and call them angry again, to what they told me "we will send the best technician we have" and they did. This super technician came and told me the duct system was not set up properly, and needed to be updated, with a price tag of $1.5K. I called them angry again since that was my question to begin with when quoting them for a system, and have been ghosted ever since. Its been 3 months now. On a separate story, my family and I have been having health issues without explanation. We did some mold testing here and there with negatives coming up, only to look into one of the ducts directly connected to the system and finding a goooood ole black mold colony hiding in there - even when having a air purification system, and having the installing team they saw nothing when installing. So not only they have costed me 1.5 summers with the same issue I originally had, $13-14k in costs, Health issues for me, my wife and my baby, but they also are now ghosting me and refusing to answer my emails or calls. This for me is as evil as it gets, and should not be even considered within your options for any type of services. Disgusting client service and should be held liable - which we are in the process of.

This small hvac business was the most honest , reliable, professional and trustworthy company I…read morehave ever encountered as a home owner. Chris never told me he was the owner came in super professional , honest and really was trying to repair my unit to give me time to purchase a new one. Once we realized it was beyond repair he quoted me more than 1/2 off what a well known you get tired of your commercials every night gave me. On the day of installation Kyle and Tyler were on it and it was a hot day. They were here all day and did not leave till they felt the cold air flowing thru all the ducts. Elite Hvac will forever have a client in me with any homes I own. And I will be referred to all my family and friends.

Chris and his team are responsive, polite, neat and reasonable. I would use them again and highly…read morerecommend them.

Had the most amazing experience with Formula Air HVAC. Tiago was our HVAC tech and when I say this…read moreman came through, he really did. He quickly located a motor and fan blades for the AC and was on site to make the repair within 1 day. One day. He was a professional and so kind. His aim was to please the customer and boy did he. I'm so happy my tenants now have a home that is cool, the AC is working and everyone is happy. 5 stars to Formula Air. I will use Formula Air for any future HVAC needs on my primary residence and all of my rental properties. So happy.

Nick B. Was Fabulous!! What a Great Guy (just like Scott - real great!)…read more I am very happy today to have Nick in my house working on the AC!! Very Polite!! Great Temperament!! Quick Worker!! I can tell he's smart too. Excellent Young Guy with a tremendous future ahead for him. You're lucky to have him & Scott on your team. I will always use you guys as long as CHOICE WARRANTY Keeps you!! Thanks for sending Nick to our house. Dennis & Kristy Rusch.

Fresh Air Mechanical did an excellent job replacing my entire system. Ty let was dependable,…read morehonest, and communicated clearly throughout the process. Their pricing was fair, and the quality of the workmanship exceeded my expectations. Tyler was professional and made sure everything was done right. I would definitely recommend Tyler and Fresh Air Mechanical to anyone needing HVAC work.

We had no heat last night. Called Mt Holly Heating &. A/C. They came out within an hour. The…read moreservice tech was excellent. He was able to clean and service our unit in about a half hour. I couldn't ask for more!

Prime Comfort came to our rescue as we were trying to close the deal on selling our house. We were…read moreunaware that our AC had gradually lost efficiency due to a pipe leak. A routine service call was immediately turned into a repair call to meet our deadline. Thank you Mike for working for us! It was an unfortunate expense, but allowed the whole transaction to go off without a hitch!

This is a response to the owners comments…read more Thank you for your reply but it seems you might have misunderstood what my review said. I did not say that the installation was unprofessional or that the HVAC system did not work well. I also did not say that certificates, etc. did not match the equipment that was installed. Our family was told there would be a specific type of system installed. However, a different type was installed and we were not informed in advance. After several inquiries, our family representative received a phone call but no one would respond to the multitude of questions submitted in a follow-up email from our family rep. To reiterate, the property has already been sold. No additional follow-up is needed from Prime Comfort as I'm sure the new owners will choose their own HVAC company.