Here is one more rave for this great company! Logan, the HVAC service manager, and Reno came to…read moredo my prepaid inspection and were over the top in checking and cleaning and assuring me that the furnace and water heater and air conditioner were all working properly. As a widow, it is vital to have this kind of service and a joy to have these honest, professional, and kind men come and do the work. This is the company I recommend without hesitation to other widows and single women. They epitomize honesty and integrity. Thanks,again, Logan. See you at the Rodeo!

Well..since it took you 3 months to respond to my review I'm not convinced you take them seriously…read more And I WAS told $129 for a quote for a new system. I was very specific so if there was confusion, it was on your end, not mine. I'm happy I did NOT use you.

Thorough, professional, and quick. Full service done while being mindful of my wife and kids.read more

Great company, on time professionals with a great work ethic. My technician Aiden and Ethan did a…read morewonderful job fixing our new old track homes poorly installed AC unit. Plus moving a thermostat and a duct in the ceiling.Damien is very experienced. He came out and diagnosed the problems right off and was very thorough. I Have no hesitation recommending them to family or friends

Had our annual preventative tankless water heater and propane central heater servicing performed…read moretoday. As an aside, both these systems were both installed by J.A. Bertsch. Eric arrived on time and performed both services in a timely fashion. The units were in decent shape, but the flush of the water heater proved the necessity of annual maintenance for enhancing the reliability of the critical systems. Eric explained everything he was doing and meticulously fine combed through both units. Due to Eric's continued excellence (this was the 3rd time he was here), I plan on maintaining the 'Comfort Club' annual plan with J.A. Bertsch.

The air conditioner in my rental went out. The tech came out and diagnosed the problem, right away…read more I was told I needed a new run/capacitor. The tech called and advised me. I OK'd the service. When I received the invoice, I was shocked. I was charged $459 for the part. This seemed excessive as I am familiar with the prices of capacitors as I had recently purchased one for another project. I looked online for comparable part prices and found the average price for the exact part they replaced, was $150. So they charged me over $300 more for the part. This is definitely being ripped off! I called for an explanation and how I felt ripped off and they told me they are sorry I feel that way. I would not recommend this company unless you want want to over pay for a job.

We had Lance Griffin come to the house for an annual check on our air conditioning unit. He took…read morehis time and explained exactly what he was doing and why. He is a nice and relaxed service member of Andy's which we have used for various things in the past. I highly recommend both Andy's and Lance.

Andy's serviced both my gas fireplaces and did a great job. In addition to the service, their…read moretechnician, Tim, was super helpful in helping me understand how to work features of my fireplaces I didn't even know existed.

These guys are fantastic did a great job very clean and professional can't say how happy we are…read morewith the work they did installing a new furnace in our house. Thank you Kevin and crew

Nice people. Professional installers and a great price. Very responsive…read more Good customer service. Thank you.

Great service. Joel had the problem with our gas range figured out within minutes. It's been…read moreoperating flawlessly since. He was prompt, called when he was on his way, and arrived right when he said he would. Friendly, professional and knowledgeable. Also, he was able to come out in kind of an urgent situation about a year ago when we had a leak in the line to our gas BBQ. He'll definitely be our 'go-to' guy for any future appliance repair.

Joel was great and friendly . He was super efficient and had…read moremy washer fixed in a couple minutes.

ACI is the BEST.....ACI did an excellent job on our Duplex....2 Each - Air Conditioner's, 2…read moreFurnaces and 2 Electrical Panels. Great service and pricing. The other bidders were not as professional as ACI. Had a defective unit and they took care of us. I highly recommend them.

Marc from ACI is the absolute best!!! He was here to do an inspection - I have a problem with my…read morethermostat and my AC not working - he was very thorough and checked everything and found that the AC had been disconnected somehow - we rescheduled to get that work done and am looking forward to seeing him back for that - he is very good at what he is doing and explains everything so I could understand. A very amazing young man!!! Thank you Marc!

I wish I would've all these 1 star reviews before even contacting them…read more I had a water heater installation scheduled. Made time to be ready at home. They first blew off the morning installation, said they'd be there "between 1-3pm". I adjusted my schedule. Not a word by 3:30pm. So I called. Then it was "we'll be there soon". By 5pm, still no show. Then both the service tech and their office stopped answering. Worst part: I just saw they didn't even pick up the water heater! Avoid their lies, time wasting and unprofessionalism. Looks like I lucked out by not having to deal with their 1 start installations.

I had signed up for an A/C maintenance check from a lady at a Home Depot booth for $28. Before the…read moreappointment date our ac went out. I called and they said it would be $69 plus parts. Since we were on vacation and my daughter has a medical condition that she is supposed to be in an area under 72 degrees I said yes. The tech was out that afternoon and repaired it, but the bill was $650.01. I specifically asked for all the old/replaced parts be left for me. They were. After looking up the 2 small parts, neither one was over $40. I called them requesting, again, an invoice showing the parts and part #s. It has now been a week and I have still not received a reply. I'm about to call the WA state Attorney General, Consumer Affairs, and file a complaint.

Our AC unit decided to call it quits right as another wave of 100 degree weather came into our…read moreregion. We called and left a message late Thursday night, tried again Friday morning and Pro1 was to our place before 11am, AC fixed before noon and we were back to cooling down our house as the heat moved in. We highly recommend this company to come out and service your ac and heating units. They are timely, break down the issue in a way you can understand, and are quick to repair any issue.

So... cool story. Nick, from Pro1 installed our first central AC unit back in April of 2019 at our…read morehouse in CDA. Little did we know, we'd be moving to Hayden in 2020, into a house with.... No central AC. LOL. So nearly one year to the day we had Pro1 do another install for us. They were great again. I'm extremely happy with the results. Hopefully this will be our forever home, and these new system installs won't be a yearly tradition for us going forward. Thanks Pro1 for another great install.

I'm so happy with how fast a technician was sent me home to fix my heater…read more John was very courteous and did a great job ! thank you

I requested a quote on new air conditioner and furnace. I had received a first quote from the guys…read morein the pink truck and was astounded that the "deal" they offered was for $10,000. This prompted the call to Borders. Daniel Savage came out and told me I needed neither a new AC nor a new furnace. Let the AC serve me until it was dust and he informed me, the furnace was only 9 years old and certainly in no need to be replaced. I was appalled that the first guys were going to sell me something that I didn't need and couldn't afford. Thank you Daniel Savage, for being honest with me! I will gladly use Borders again for any future service needed!