So not happy with my purchase. I sent a detailed message that I can't have lilies in the…read morearrangement. I also paid more and upgraded the arrangement to include more flowers. I was sent a picture of the arrangement and it had lilies in it and they looked old and the arrangement was disappointing. I contacted them immediately and talked to an older gal who wasn't very nice. She said they would take out the lilies, and I asked for a picture of the completed arrangement. I waited...and never got a picture. I then called them back and talked to a nice gal and told them I rather the flowers not be delivered if they looked anything like the first picture. The nice lady said they would have redone a new arrangement if I wasn't happy, but I was never given that option on the first phone call I made, even though I told her the arrangement looked embarrassing. I was told that the arrangement was already out for delivery. Ugh! What my friend received looked pathetic. Not happy at all with this purchase. It's a lot of white flowers with brown tips. This is NOT a pretty arrangement at all. I'm sorry I spent $100 on this transaction. It's a bummer to spend half the day worrying, texting and calling. They did NOT make a second design for me, even though William said so. What a shady business.

So pleased with the end product. Top-notch customer service anybody in kitsap county - you will not…read morebe disappointed.

Maddy's Old Town Flowers helped us to come alongside a co-worker who had lost his mother…read moreunexpectedly. It is easy to tell this isn't just their business, it's their passion! The floral arrangement they made was truly a work of art. They were super easy to work with. They provided an email receipt since our workplace is out of state, delivered the arrangement on time, and provided a picture of the flowers upon delivery. The price was more than fair for the extremely high quality of the arrangement. They have earned our gratitude and our highest recommendation.

The service, selection and value were excellent! My sister loved the flowers and they were so…read morebeautiful and fresh. Dana was wonderful to work with. I had ordered the flower arrangement where one side was a puppy face. So cute! Thanks Dana for such a wonderful experience. I will definitely use your service again when the need arises.

When you order flowers out of state, you never know what you're gonna get. The recipients of the…read moreflowers I ordered have sent me several pictures. They say the flowers smell absolutely amazing with an excellent variety of flowers. I know, without a doubt this is the best bouquet of flowers I've ever sent for that price range.

I have ordered flowers from Kathy for birthday gifts for the past two years, and they turn out…read morestunning! Her prices are very reasonable, especially for the quality of the flower bouquets. She has also been accommodating about last-minute timing changes, which I so appreciate. Highly recommend!

We came here a couple months ago, and they didn't have a huge selection (probably due to struggling…read morefrom Covid.) It was still an interesting store and we really liked it! But we came back today and they had a bunch of new things for sale. They have a pretty big sticker collection in the front, with good quality stickers. They also have a lot of merchandise for Pokémon, Marvel, anime fans and more. Even if you aren't a fan of any of those, there is much more to see- from beautiful sculptures to a case of specialty pocket knives. The man who helped us was very kind and professional! We will definitely be back!

Laurie did the flowers for my daughter's wedding and I get teary just thinking about them! We told…read moreher the vibe we were looking for and the color palette and it was like she read our minds! Laurie was always quick to respond to questions and has an amazing eye for colors, textures and design. Very very affordable. Our venue remarked how tidy she kept everything and how nice she was to work with. HIGHLY recommend

Special moments should be celebrated, and when flowers are required, your first choice should be…read morePistil Design. It's owned by a maestro of style, Laurie; and you need only give her an idea, and you will be served well. She is knowledgeable, kind, cheerful, and always willing to talk to you about all things flowers. I have been coming to Pistil Design for years now, and her new location in Ballard is a perfect spot to gather yourself when you need flowers. It's a store, but it's also an inviting workshop and pulls you inward. The selection is seasonal; therefore, freshness is guaranteed. I never know what I want and honestly, flowers are things that you need to have a knack for, but she knows how to match the flower to the right person or occasion. This was Valentines, and roses are always good, but I wanted something different, something non-traditional that would convey the love for my wife. Having Laurie meant I could rest easy. When the day came, I walked in, and she presented to me a beautiful bouquet of flowers which captured the winter and spring colors, something very Pacific Northwest, yet with all the love and passion that one could expect. Pistil Design exceeds every one of my expectations, and I would recommend that you give her a call, and share your vision/needs. She will transcend them, and put a smile on your face.

I came in this location because I heard they had Needohs, butters, and dumplings. Unfortunately,…read morethey were sold out. But in so happy I came in because I found Gilmore Girl swag! I'm very excited about that. A staff member asked me if I needed helped and showed me the clearance section. I enjoyed my time shopping here.

Staff was not friendly at this location. Yelled at group of kids and was not approachableread more

If I could give zero stars I would!!! I spend $1164.00 on three funeral arrangements. I upgraded…read moreto fancy with two arrangements and premium on the casket spray, Which means I paid for extra full arrangements. I got a call an afternoon the day before the funeral and was told that they couldn't find a flower and had to sub out. I said okay because they made it seem like it was one flower they were subbing out, nope it was most of the entire arrangement that was subbed out. I started getting approval photos at 6:22pm Thursday evening, The evening before the funeral service. Mind you the store closes at 6pm. So I got the first arrangement phones and I told them I was unhappy with them, it wasn't what I ordered, not even close. They had emailed me later in the evening a few hrs later they emailed me again and I had told them that I still was unhappy. I didn't get another update until 6am the morning of the funeral, 3hrs before delivery. I had told them that I was still unhappy, it looked just thrown together like giant flower salad. They delivered it anyway without making anymore changes to it. I had email the next day saying how unhappy myself and the rest of my grieving family was with those arrangements. Our loved one deserves better than what was delivered. I was told that the manager was out until Monday. I called Monday and left a msg, I called Tuesday and was told the manager went home early and another manager would call me in the morning. I get a call this morning and the woman on the other line pretty much just tells me how beautiful the arrangement was and I told her we all disagreed it's not what we wanted. And she said that the arrangements were absolutely beautiful and what did I want her to do about it? I got what I wanted. Which then I told her I didn't get anything close to what I wanted and at minimum I want a partial refund. She then tells me there's nothing she can do, she'll have to get the owner involved and it'll be up to them. *****Update Williams flowers & gifts ended up sending a partial refund. I appreciate them trying to make it right.

Everything was great! Fast, professional, friendly, customer service - all was top notch.read more