Very knowledgeable serviceman who answered all of our questions. Very professional yet with a…read morepersonal touch. Was truly interested in our specific concerns and questions. Did not take long to arrange an appointment. Offered suggestions on best way to set and regulate our furnace. After many years with another company that we've learned to distrust, a change was necessary and Donovan & Jorgensen definitely left us with a very good impression.

Just wanted a ballpark quote on my boiler that's working but acting up. To start they demand info…read morelike address and a phone number straight out the gate, I'm sure it's so they can harass me later with "do you still need" calls a week from now and when you give it you find out they charge $100 just for a diagnosis. Don't waist your time They clearly don't want the business.

It's mid-December and the temperature is dropping to zero tonight, so of course our radiant heat…read moreboiler pump started making a horrible noise. I called Gross Heating on Monday to have someone come out asap. I was told Wednesday morning was the soonest they could make it. I was reluctant to call another company because in the past I had a bad experience with another. The last time Gross came out, they did a great job, so I called them back and said okay to Wednesday. They said they could actually send someone out Tuesday, late in the afternoon. The technician came out and apologized, saying this job may take more time than we have today and run into a lot of overtime. So, a new appointment was set up with another tech for Wednesday morning. In a way I'm glad this happened because the new tech was excellent in every way. He had the part I needed on his truck and had everything completed at noon. While he was there, our daughter called saying you won't believe this, but my boiler stopped working and I have no heat. Gross had anticipated the tech would be at my house the entire day. I asked if we could go over to her house to take a look at her boiler. Gross said okay, so off we went. She needed a new pump motor, which luckily he also had on his truck. In conclusion, both of our heating systems were fixed in the same day and at what I feel was a reasonable price. I trust Gross Heating and wouldn't use anyone else.

Once again, Gross Heating to the rescue! While they didn't remove the squirrel from my furnace,…read morethey dealt promptly with the aftermath. The owner, Randy responded to my emergency call where we determined I didn't need an immediate service call. The next morning Mike , the technician, repaired the damage and even tried to determine the squirrels entrance point. Competent, professional and polite- like all Gross employees- Mike determined it had to be the chimney. I don't know why anyone would call any other company! Thank you Randy and Mike. BTW, the squirrel lived!!

Thielmann: I'll try to give a brief background. The furnace (unit also has AC component) in my…read morecondo was having white smoke/steam come out of the external vent during some of the extremely cold weather we were having. Even though my furnace was not making any unusual noises, smells, or setting off my carbon monoxide detector, I was still concerned as no other condos in my building or nearby buildings were having the smoke/steam. The employee that initially inspected by furnace (Carlos?) informed me that the heat exchange was clogged and would require me to repair the furnace or purchase a whole new unit (I opted for a whole new unit based on its age). Carlos gave me the impression there was no rush and that it was not something that necessarily needed to be done immediately. When the second employee (Dave?) came later that day to take measurements and verify the replacement unit needed, he made it seem almost emergent and began to wonder aloud if he needed to shut my furnace off that day. The stark contrast between the two was alarming and created a bit of a trust issue on who to believe. Carlos seemed a little green and Dave seemed like more of a veteran. Dave eventually determined it did not need to be shut off as no carbon monoxide was entering my condo. The whole experience did create a bit of a panic for me though, so I quickly accepted the only available appointment within the following two weeks. It was convenient that they could get it replaced just five days later, but if it truly wasn't an emergency then I would have liked a little more time to verify I was getting the best price as it wasn't cheap (to give you an idea this is the largest purchase I've ever made behind my home, education, and car). They do offer payment plans that were easy to enroll in, one of which has 0% interest if paid off within a year. I'm not trying to throw anyone under the bus, but I can tell they really want an honest review as I've received multiple texts and emails asking to leave one. The crew that showed up on the morning of 12/24 to install the new unit were quick and efficient. They were respectful of my property and explained the new thermostat to me. All the employees were friendly, including the ones running the office over the phone (Micah?).

Thanks to the flooding my hot water heater is shot! I called Thielmann (since they previously were…read moreRoss and that was the service I use to use) they came out to inspect my pilot light situation and unfortunately just the inch of water I had is the right amount needed to short circuit things. He also made sure to check out my furnace to ensure there weren't any issues with that - I knew the AC was working fine but he ran a service check on the heat as well. I am a little confused as to what's happening for the next appointment I've set up - is this to gain an estimate on a new heater or to actually install one which is the reasoning for 3 versus 4 star. Tried calling back to find out but couldn't get ahold of someone. I'd like to get a few quotes of course for something like that/have a discussion about the types of options for water heaters.

I just really appreciated what seems like an honest assessment. I was looking for a second opinion,…read morebecause two other companies had recommended major, costly repairs or replacement for my gas furnace. The Grenz folks came, carefully looked at the unit, and said, "If it were my furnace, I wouldn't do anything. It is running the way it's supposed to." This second opinion cost me something, naturally, but it also saved me between $5,500 and $19,500 (two quotes from the other two companies). Jim seems like a straight shooter. I'd recommend you give these folks a try.

He called me back and talked me through the fix. He did not wait to come out and wouldn't take any…read morepayment for his assistance. He clearly knew what he was doing. He was able to talk me through several troubleshooting exercises without seeing the gas fireplace itself. If I have any HVAC or fireplace needs in the future, I will definitely use Grenz

I worked with Droegkamp to have a heating unit added to my garage. They came out and discussed…read moreoptions for the unit, its placement and how best to run the utilities to it. Once the unit came in, the installation crew did a great job getting things up and running and cleaning up the work site. Really pleased with Droegkamp!

Company installed all my HVAC equipment when I built my home 5 years ago. Quality work, friendly…read morepeople. Also thorough routine service. Highly recommend.

Today Bryan came out to give my furnace a good tune-up and check for any issues. I have had my…read moreHVAC for 13 years with no issues, and so I never bothered to get it checked. Luckily Bryan found no issues, but I am glad I had him come out. He is obviously good at his job and friendly as well. He gave me information about my current situation as well as what I should know for the future. I feel very confident in his work and his knowledge, and am so grateful for his service. Quality Heating is just what the name states: quality. My tune-up was less than $200. What a great investment of my money. Glad I found the right company to invest in.

I received duct cleaning services from Quality and was very impressed with their work and ability…read moreto deliver quick and quality services. I will continue to use them in the future for any other heating or cooling issues. Also, not to mention the pricing is not bad for the work that was done. Very satisfied.

I had the luck of my heating system crashing on Christmas, but luckily I was able to get hold of…read moreShane at On Time Heating & Cooling when no other HVAC companies were available. He was over super fast and quickly diagnosed the problem with my system. We went over a few options and all questions I had. I ended up upgrading to a new furnace and had it installed only a few days later. The install techs were prompt and courteous and did a great job. I now have a much improved air flow in the house and peace of mind knowing the new system will last a long time. I also purchased the maintenance plan which not only saved me money on the initial service call but will save me on future calls and includes my spring and fall tune-ups. I would definitely recommend On Time Heating & Cooling for your HVAC needs.

On Time Heating and Cooling is a great and on time. I've used them for my furnace, my…read moreair-conditioner and to install a new water heater. Everyone I've dealt with (Shane, Dion, Zachary and Travis) have all been very knowledgeable and know how to get the job done right. I would highly recommend them to anyone looking for a great HVAC company.

Very personable, knowledgeable and reliable! Good work!! They stand by their estimates and honest.read more

Had them redo a p-trap only. The intent was to have them add a drain pan, re-pipe to drain plus…read moresome HVAC work. Not sure what their setup is. The person they sent was nice and helpful but stated that he wasn't the HVAC guy; that's a different guy. Don't have any idea why they didn't send the HVAC guy since it was clearly requested that HVAC work was needed. He couldn't actually address the main need on the water heater (which is fine...it wasn't them that installed it), so I had him skip the drain pan and just do the p-trap which went fine. I emailed back out to get the HVAC guy - no response. So they ghosted. Because of (A) not sending the right people upfront and (B) not responding after the fact, there's no way I can justify more than three stars.

I needed to have a completely new central air unit installed. There were vehicle complications,…read morehowever, they were still determined to get it handled. They checked on the unit two weeks after the install. Their quote was cheaper than others I called. I'd like to personally thank Briar and Alex for all their help and patience.

Very disappointed messaged them many times to get my central air units up and running for 2026…read morecause they put them in 2025 but couldn't finish the job due to electric issues but that all should have been checked out prior to even talking about central air units. Now I have hire another company to get my units up in running. Plus hire a lawyer for them not finishing what they started. Very disappointed.

We had a leaking front loader washer and called them. They immediately ordered a new door seal…read more While waiting for the seal to come in, the repair technician contacted us with some suggestions to alleviate the problem. We texted him photos and videos. He was super professional and very helpful contacting us via text over a number of days. We ended up solving the problem without the repair. Lake Country did not require us to take the part. I also offered to pay a trip charge since they were so helpful. They said it wasn't necessary. Lake Country is the antithesis of every bad joke and negative comment about appliance repair companies. They are kind, prompt, concerned about the cost to the consumer and consummately professional. Totally first class.

Really appreciated the quick service! Lake Country Repair was able to come and fix our oven the…read moresame day and was able to have it fixed within 45 minutes. I highly recommend Lake Country Repair.