I worked with Droegkamp to have a heating unit added to my garage. They came out and discussed…read moreoptions for the unit, its placement and how best to run the utilities to it. Once the unit came in, the installation crew did a great job getting things up and running and cleaning up the work site. Really pleased with Droegkamp!

Company installed all my HVAC equipment when I built my home 5 years ago. Quality work, friendly…read morepeople. Also thorough routine service. Highly recommend.

I had a new furnace installed and the entire process was fantastic…read more It started with Austin S who is the manager. He knew I was in need of a new furnace and he reached out to me that they were having a special that week so I took advantage of a great offer on a new Lennox SL furnace. Then I had a few questions on my estimate and spoke to Ashley who was so attentive and clarified everything for me. My installer was Ben E who had serviced my furnace before, did a great job on the install. I feel very comfortable with Ben because he is so knowledgeable and kind. Ben had an apprentice Jack S who assisted him that day and installed my new thermostat. He was very polite. The following day I had a few questions and Tristan M, another tech came out and answered all of my questions and concerns. I have been with Roman for many years and I stay with them because of their expertise and they really want their customers to be satisfied with their work and it shows! Thank you all who helped me. I don't do well with changes and they guided me through every step!!! Thx, Sara-your long time customer

Their plumbing department came out on Monday, said they could not do the work we requested but…read moresomeone from their HVAC department would call us. It is now Thursday evening and no one has ever contacted us. Can't talk to anyone since the phone is answered by an AI system. We pay over $300 for a home protection plan with them and this is how we are treated.

My credit card was charged out of nowhere over a month and a few weeks later for some charge after…read morethe fact without contacting me first. This is unacceptable

I called to say that I needed a new circulating pump in my heating system, and would they please…read moremake sure that they had one when they arrived. I took a picture of the unit, so they could see it ahead of time. I was told, "we don't take our customers word for it, because they're usually wrong". The man arrived, first thing he did was show me the to replace the circulating pump. There was a $170 trip charge plus $75 labor per hour, which was not included in the trip charge. The price they were charging me for the pump was $545. On Granger's website it's sold for $259. On Amazon I could've purchased it for $157.. The man did not have the proper tools, so I supplied him with mine. We got it done, not him only than 41 minutes. I believe I got ripped off for the price of the pump. I contacted the company and spoke to the vice president who spoke down to me as if I was in third grade. She explained how they needed to pay for their trucks, maintenance and gas plus their labor and their parts. Each one of the categories considerably. I found out that the parts price tag goes to one part of their corporation. The labor goes to another part of their corporation, and the truck charge goes to another part of the corporation. There are obviously too many hands in the pie of this company. Never again!

I called to get a quote for running new wire from my house to my garage…read more What did I like? 1) They told me they partner with Hunger Task Force, so I could donate 5 non-perishable goods instead of paying dispath fee. 2) Employees that came to my house were courteous and respectful and seemed knowledgeable. 3) Staff answering the phone were very friendly. What did I not like? 1) Tech that came to my house spent 2 hours looking at my circuit breaker box and plugging a device into a few of my outlets, talking about a concern with "voltage drop" that might be cause of garage power outage. It wasn't, but he was looking for other services to sell me. Never quoted me for the service I needed done. 2) Supervisor came by 2 hours later to re-inforce the "voltage drop" concern. Gave me a quote. Quote included surge protectors for each circuit box that I did not ask for. After surge protectors removed from quote, it was still $4400 more than the quote of the company I ultimately hired to do the work. Tech and supervisor both got their boss (same guy) on speakerphone to discuss voltage drop concern. Would cost $200+ per outlet to repair and still not guaranteed to resolve voltage drop concern. Very suspect operation. I will never call this company again for anything. If you do, be sure to get multiple quotes from other companies.

Date of service: October 6, 2022…read more An unfortunate side effect of our new roof was that the crew took out our post light in the front yard with their equipment. They were great about getting it resolved especially as it took me a while to find an electrician that could come to the house and work with our schedule. Since part of the issue with contractors such as this is the service call piece, I decided to take advantage of the situation and have them replace the ceiling fan in our office as the fan part seemed to have died an early death. Scheduling with their website was relatively easy though I did have to have the obligatory call with them to essentially repeat what I said in my online message. A key thing for me was that I needed a separate invoice for the post light and the ceiling fan as the roofing company wouldn't be reimbursing me for that expense, obviously, but I also didn't want to pay two trip charges. Drake, the electrician that came out was quite friendly and personable. I have no complaints with the work that was done, though he did dispose of the user manuals for both the ceiling fan and the post light without asking me. I am sure I could get them online but it's always easier to have the book handy as model numbers change and I won't likely remember the name of the manufacturer of these items years later. Where I am a little leery of Over the Moon is that the cost of the two jobs--each took almost an identical amount of time, about two hours per--were wildly different in price. The post light installation was four times the cost of the ceiling fan. I'm not sure if that's because their service call rate is astronomical or if they felt that they could gauge my roofing company, but it seemed a bit off to me. Lastly, getting invoices for each item took a bit of doing as the first email I received was really just a couple lines of text on a plain PDF. Thankfully after I asked for something more did I get separate invoices for the two jobs.

We moved into a new home in Wisconsin recently and wasn't sure when our AC and furnace was…read moremaintained and what state they were in. We saw that Urban Heating & Cooling was highly recommended in the community page we reside in and contacted them. I was pleasantly surprised with the communication of this company. We reached out to them via E-Mail and Janelle, the office manager, was very quick to respond to all our emails. We were fortunate enough to be able to get a same day appointment and set up our AC portion of the package come May. They sent out Dakota and his partner to work on our furnace. They were both very polite and let me know our filter needed to be changed and where it needed to go once purchased. We learned a lot about our system just by listening. Our pets loved their company, especially our dog, and they didn't mind them lingering around and giving them some extra attention. Before they even left our home we were sent a "Maintenance Checklist" that was a detailed PDF of what was done and even more information about our system. In summation, we are happily going to use Urban Heating & Cooling for our needs. We felt like they were reasonably priced and with the communication and continued updates- you can't get any better than that.

Classic family business with solid service and reliability. My only problem was they are too busy…read moreso I did have to go to somebody else

AC was out. They said we had a leak and either $3000 to repair or $8000 to replace. Plus they…read morechanged out our thermostat for No Reason and it sucks: no directions given. We got a Second opinion and for $700 they fixed it!

We had a new furnace installed in 2023 and a new air conditioner in 2024. We signed up for the…read moreannual "Maintenance Agreement". Well, we are 100% satisfied with the quality of workmanship, professionalism, prompt service, friendly attitude and excellent products sold. We have never needed a service call on either machines to date. The annual maintenance is such an outstanding offer. It gives you peace of mind that your investment is being taken care of. I would love to recognize Ray Seeber, our technician for his outstanding quality of work. He was so informative, patient and respectful. Thank you Ray, we look forward to seeing you again. Kettle Moraine, you are certainly the BEST!!!! Mr.& Mrs. O'Brien

Tom to the rescue, again! I've been working with Tom's Dependable Heating & Cooling for over twenty…read moreyears now, and he continues to be the best service person I've ever had. My A/C wasn't blowing cool air. Tom was as dependable as ever, got it fixed immediately, and with his usual warmth and smile. I couldn't recommend him more highly! Tom and his team are definitely "dependable," but it seems such an understated word for the wonderful service we get every time we need them!

we had Tom's out to our house after historic flooding to check the furnace and give us a quote on…read morereplacing it. Jason was on time, friendly and professional. He thoroughly inspected it, tweaked a few things and said we were good to g, no need to replace i. Good news. He was here for at least 30 minutes and left without charging us, said he was sure there was no charge. I think he could see by the destruction in our basement that we needed a break, and he did that for us. I highly recommend Tom's!

After a recommendation from a neighbor and fellow Yelper, I contacted Seider for a quote. Even…read morethough I sent an email request, I received a phone call in response (if I wanted to do this over the phone, wouldn't I have called). While I was not crazy about Pam in our initial interaction, she got better over time. After comparing multiple bids, I selected Seider, their Daikin Central Air unit came with an almost unheard of 12 year parts and labor warranty. With a little back and forth with Todd on a time for installation, we were all set. Pam and I scheduled the day and time and sure enough, the installers were there exactly when Pam said they would be. Just two minor quibbles that prevented five stars here: 1) After installation, the installers left behind some screws on the floor that I naturally stepped on in stocking feet several days later. 2) The electrician asked before using my bathroom, but did not feel the need to wash his hands afterwards. Everything else was great and I would use them again in the future.

Full disclosure...i asked a friend for a referral when I needed some furnace work done and was…read morehaving trouble picking via yelp. Seider had someone answering the phone even tho they were not open which was a definite plus to me. I'd prefer to talk to a human instead of a machine up front even if they can't answer all my questions immediately. They took my info and had a tech call me. They estimated a big window for service (5+hrs) but when all was said and done the tech was at my door within an hour of my initial call. Brandon was very polite and solved the problem quickly. It looks like they will do heating, cooling and plumbing throughout Milwaukee, Waukesha, (and possibly) Washington counties. I would definitely recommend!