I read the bundle of awful reviews and I said...I gotta do it. Must do…read more Here I come at the new facility in South Salt Lake. Friday afternoon. I open the door and I am met with a wonderful, welcoming smile. Wrong location? Nope. No appointment and no worry. The government " greeter " working happily with no paycheck started this surprisingly positive experience. Two pretty stale security people were tough to break smile even with a thank. The modern waiting area was almost empty so a no appointment connect was easy thanks to the smiling welcome/greeter. 15 minutes and on my way to an almost pristine interview booth. Another smile and a beautiful Halloween attired SS staff member politely greeted me. Maybe 7 or 8 minutes later... done...factually verified and on my way. What a positive...satisfying...experience.

My recent visit to the local Social Security office wasn't as bad as I had feared it would be, nor…read morewas it a pleasure. Conveniently located in the heart of Salt Lake City, across from City Hall, the SS office is located on an upper floor of the large 80s style office building. A security checkpoint is located at the fifth floor office lobby's entrance and after being screened by security upon entering, one is directed to a kiosk where you are prompted to enter which department you need to deal with for your particular need. Once your data entered, a printed ticket is issued. Then, the wait begins, as you scan the digital monitors on the front wall over and over in hope that your number will be posted. Patience is required as it takes quite a while to get called to one of the windows behind which the human SS agents are located. My wait to be for my number to come up took about 1 1/2 hours, in a room that seemed to be about 1/3 full. The time it takes to be called is the real downside of visiting this office. Finally, when I approached the window of the agent who was to assist me, trying to create a human touch to our interaction, I commented about the nice view from her desk area. She agreed, took my paperwork and efficiently copied and entered the information as required. Her efficiency was commendable. I'm sure this is a thankless work environment and many situations are fraught with personal, life impacting issues that aren't easily solved. Luckily for me, everything in my case was straight forward and easily dealt with. After just a few minutes, my tenure in bureaucratic hell was over and I was happily on my way back to reality. Five stars for my agent's help, 1 star for having to wait in the queue for nearly two hours.

So very tough to know how you rate an entire county. But this is really a review for the Salt Lake…read moreCounty building there on 21st and State in SLC. And it looks like each department there has their own listing. So let's stick to the overall complex here. First, it's a big old building and the layout has never made much sense. You have a north building and a south building (when visiting, note that you'll have a 2001 S. State Street address followed by N2100 or S1300 or whatever). The two buildings are connect by a sky bridge located on the third floor. Which is kind of a pain if you're going from N4200 to S2200, for example. You have to go down from 4 to 3, cross the bridge, then go down from 3 to two. Or go all the way down, walk out of the building, and go back up to 2. Does that seem horribly nitpicky? Well it is. And the fact that there's a sky bridge is great. So you'll find all kinds of services here--from USU Extension to the County Mayor's office to Health services and Human Services, the County Auditor, Assessor, and even a small branch of Mountain America Credit Union. I haven't been to the branch for years, but it's teeeeny and according to MACU's website it's still there in the South Building. Should you find yourself in the building it's probably for a very mundane or ever not-fun task. But these people are nice, generally speaking. And it ain't the DMV. This is where the heartbeat and pulse of county government happens. Oh, and the cafeteria isn't half bad!

Decently kind and efficient service. Paperwork, some lines, not as bad as you would think…read moreconsidering it's a state building. Been here twice for weddings. Obviously nothing elaborate, but it gets the job done and provides the desired results. State services, they're...efficient???

This was my second visit to this Social Security office in the past three months, and I have to say…read morethat I've had a very positive experience both times...even though the wait times were s-o long! Every staff member I interacted with was helpful, polite, and friendly. They were patient and professional, and I truly appreciate the work they do to help people in our community. Thank you for making what can sometimes be a stressful process a much more pleasant experience!

Wow. Well where do I start. I have been fighting for SSDI for 2 years. I got approved. I also…read moreapplied for SSI because the person that filled out my appl8cation said i should apply for it, even when I told the person I would be getting LTD. I was approved 2 years later after having to fight for it. I was approved my the judge on May 27th and ssdi approved me June 30th, I got a letter stating that my back pay was on hold due to my ssi application. I was denied ssi on July 7th 2026 which was my interview with them but yet, as they sent a letter saying it was the 16th of july 2026. They released the payment to my lawyers, and when i spoke to ssdi the end if july they said i should have my back pay by the 22nd of August 2026, said if i had not heard anything by that yime then to call. I called and was told ssi had not closed out my case and my back pay is still on hold! Lol so it's been almost 45 days since i was denied by ssi even though it shows i was denied in both ssi and ssdi systems they will not release my back pay until ssi processes my case. My landlord was diagnosed with cancer and has been fighting and found out 1 week ago about there is nothing else they can do for him and gas 6 months to live. I am and have been counting on this back oay from ssdi that i have fought 2 years for and waited 70 minutes on the phone today to be tomd i should just be patient. Being told ssi case mamget has not done their job. They wonder why there are soooo many homeless and upset and angry people. But when some on the other end that has an attitude from the get go of answering the phone and you are truong very hsrd to be nice. I actially have no patience for people who are unable to do.their jobs! And if anyone makes thos political it's not a political thing. It's a person that is holding up my back pay. I even asked if there was anything i could so to help speed it along. I was tomd they sent an email to the manager. So I am just supposed yo have patience well maybe they should be more patient with people and nicer wjen answering their calls!​

Older building that could use a facelift, housing important public services with short wait times…read moreand great proximity to downtown. Street parking or garage parking at Broadway theatre.

I have been to the social security office many times and they are neither helpful nor happy, nor do…read morethey want to be I don't think they want to help at all.... I recommend avoiding this place at all costs

Painful experience trying to get a copy of a social security card. I called and got all…read moredocumentation and then when I show up, their parking lot is paid parking in advance ($3/hr) and the check in they ask you to remove everything from your pockets, including belts and if you have a small pocket knife with a one inch blade or clippers these are considers weapons and you have to take them back to your car, then when you return, I put my stuff in the tray and stepped through the scanner an they threatened to cuff me because I was not invited through the detector. The gun toting rent a cops are barely 21 and have little manners and public handling training and have no people skills. They like to try and spot threats and think that everyone is a threat and treat them as such and try to intimidate rather than seem to genuinely care about you. When you check in it asks if you have an appointment yet there is seeming no way to make an appointment. I can't do what I need to do via web site so I have to come in. There are no signs outside that Indicate what you may or may not bring in and that you will be scanned and checked. I guess it has been far too long since I have had to come to a facility like this and hopefully never again after this experience. I gave them one star because they are a necessity but man do they need to work on their rent a cop people skills and signage for information. And I have not even been to a window yet never mind the impossible wait...gaahaaa.... Edit: I wrote the above while waiting in line to be seen at a window. But after visiting with gentleman at window 2, the window officer was actually very good, kind, polite, and super helpful! I've given back two full stars for him. But man, the rent a cops at this location need some serious people skills training.

So having trouble with my social security check (wow,surprise), sent a letter to Washington…read more Letter hung up in Philadelphia over two weeks. Lots of calls there . Then called the Provo office. Very helpful person, informed me I need to fill out a form. Ok. Filled in out, faxed it back, only way they would accept it, and asked what now. He said, quote, " I don't know. I just forward the paperwork. It's out of my hands". Sure enough, I don't get my money that month. Called this office. Person incredibly helpful. Said even though I am not in his region he would help me. A quick search and he saw I was right. Couple of keyboard clicks. 48 hours later , money in my account. He saved my mortgage payment this month

So, here it is 2022 and my first year to get Medicare. I retired at 62 and have been getting my…read morechecks. Now I am losing $83.00 a month after we got the biggest raise in forever. Because of the raise in Medicare premium to $170 and some change. I called Social Security this morning and was told "that's what has happened", my monthly rate increased and then they take out the premium and I am left with a loss??? So, I asked if that was right and was told yes. Granted, $83.00 is not a ton but we are already on a fixed income, and this just makes it worse. So, Thank you so much SSI and God Bless America!

What can improve is the people that work in that office and really disrespectful and horrible…read moreservice

The constituent services message box is full, so you can't leave voicemails -- and they say that…read moreyou should be able to communicate with them.

Went in today to finally register my car in Utah. Made an appointment, checked in online as I…read morewalked thru the door they called my #! I was in and out in 10 minutes with new registration and my Utah plate in hand! The lady serving me was so friendly! I'm just amazed how easy breezy it is to get stuff done here. Drove home with CA plates and quickly changed them out! Good riddance!!!

I've been here twice Amd each time it blew away my previous experience in California and Las Vegas…read more The second time was today. The wait was less than 10 minutes and I was at a gate speaking with a DMV employee reviewing my information to provided me with a new drivers license ... well a temp anyway. Next I had to take the exam. I had 25 minutes to take it. The two people in the exam area were very helpful and were sure to help us with remaining time. The place needs to be empty at closing/ 6 pm. The test is open book, and it's online. I passed! Overall experience was amazing. Every step of the process was easy and efficient from the website application, changing my address, date and time selection, arrived a little late and no one was phased (except me), short wait time, talking with a DMV agent, taking my test and getting my temporary license. Easy peassy!

The police in Salt Lake City have always been nothing but kind and helpful. It has honestly…read morerestored my faith in humanity!

UPDATE: Just spoke with an officer who informed that:…read more 1- he " can't compel" the building management to watch nor submit the surveillance video of the theft AND if the police department were to receive the video... 2- he doesn't have time to watch the surveillance video of the day of the theft because I don't have an exact time frame [it's an 8-9 hour window] and it seems this police department doesn't have the technology to fast forward videos. Unreal. ______________________________________________________________ I had a very disappointing experiences with the Salt Lake City Police Department's non-emergency dispatch while attempting to file a police report. During my first call, the dispatcher who answered was extremely rude. I asked to speak with someone else as she was obviously having a bad day, she said no one else was available. The next mornining, after completing the report by phone, I received an email stating that I also needed to submit an online report. I followed the instructions and completed the online form. However, after submitting it, the confirmation page instructed me to call the non-emergency number again. When I called a second time, a different dispatcher answered, and unfortunately, she was just as rude and dismissive as the first person. I explained that I was following the instructions of the confirmation page. Dispatcher: But, why are you calling?!? I know the site told you to call you [yes, she really said that] But WHY are you calling?!? I'm confused. - Sounding bothered as well from the moment she picked up the call. I was simply trying to follow the department's instructions and properly report a theft, yet both interactions made me feel as though I was inconveniencing the staff by asking for assistance. People contacting the non-emergency line are often already dealing with stressful or upsetting circumstances. They should be treated with basic courtesy, patience, and professionalism--especially when they are making every effort to follow the reporting process correctly. My experiences with both dispatchers lacked all three.

This was my first time I have been to this building. Let me give you a tip...it's behind the…read moreMcDonald's. It's a brick building with little signage. Once you open the door, you will find what you need. The lady at the counter is helpful, and she was efficient. It only took me five minutes yes I said five minutes to submit my application and pay my money. I was impressed with the wait time for others too. They seemed organized!

Was issued a speeding citation by Officer Alexander just outside Park City, UT. Wasn't super…read moreexcited about it, but he was very courteous and professional which I appreciated.