Office very calming and staff very pleasant dentist very knowledgeable, would highly recommendread more

Deciding whether a dentist is "good" or "bad" often goes beyond technical skill--it can be a matter…read moreof ethics, too. I'm 81 years old, living with poor health, and I made sure to inform Dr Crocker about my challenges, including Auditory Processing Disorder (APD), which makes it hard for me to follow directions or conversations. My health conditions include multiple sclerosis (MS), chronic back pain, and heart failure, all of which make everyday situations more challenging. Unfortunately, my appointment turned into a nightmare. Due to my health issues, I asked to remain seated in a chair until the dentist arrived. After receiving a numbing shot, I waited over an hour for him to see me. As my pain levels steadily increased, I noticed he seemed upset and even blamed me for his running behind schedule. Despite my confusion, I told him I was willing to wait as long as necessary. At some point, I asked a fair question: if he was so behind schedule, why spend so much time blaming me when I had already agreed to wait? That's when he revealed his real concern: I learned later he was going to be late picking up his daughter. I explained that I was already numb and preferred to proceed with the treatment, but this only seemed to frustrate him more. He abruptly stormed out of the room, declaring the appointment over and instructing me to leave. Feeling confused and hurt, I asked a nurse to help mediate. I said we weren't understanding each other, and surely, as adults, we could work it out. Still, the dentist refused to return. I remained calm, never raised my voice or acted disrespectfully; I only asked for clarification about why he had decided to stop the treatment when it had already begun. His response was to have the police escort me out. The stress of the situation, combined with my heart condition, ultimately landed me in the ER. I prayed for him to reconsider and find a compromise, but instead, he blamed me for making him late to pick up his daughter. I reminded him that this was his issue, not mine. He had the power to dismiss me as a patient, but his actions became an ethical dilemma. I noticed that he continued treating other, healthier patients without issue and only forced me to leave--an 81-year-old with significant health challenges. To me, his motives weren't pure. He used his authority to bully a vulnerable patient instead of treating the situation with compassion and professionalism. I was willing to compromise, but he insisted I couldn't make him treat me. He was right about that--I couldn't force him to do anything. But I left without understanding what I had done wrong. This was an ethical failure. A dentist who chooses to work with elderly patients or individuals with disabilities has a responsibility to treat them with dignity and care. My time and health were of no concern to him. His priority was elsewhere, and his dismissal of me felt less about scheduling and more about the power he held. While I could have simply walked away, I believe he must be held accountable for his actions. He got flustered when I continued to tell him I didn't understand and I would wait the extra time . What a terrible situation for all including his staff who had more compassion than he did.

Atmosphere is wonderful and staff was great from start to finish. I felt very comfortable with…read moreDoctor to talk about my concerns that was sensitive.

Went in for a cleaning this morning and Keisha was very pleasant and she did an excellent job…read morecleaning my teeth. Dedra (front staff) and Dr. Jackson at are always so friendly and welcoming. I've been a patient of Dr. Jackson for many years and I recommend him.

called to schedule my son an appointment over a month ago - he couldn't get in until March so I…read moreunderstood that and said that I would make him an appointment some where else since he wouldn't be home from college in March - I was told that if he went somewhere else then he couldn't come back to white knoll dentistry - so I did just that. Got my son and myself a new dentist in Lexington now. My advice -this is something u should not say to a patient, if that is your policy i understand but i think a different choice of words should have been used...just something to think about By the way ...he was only coming to get a teeth cleaning so if someone else cleans their teeth and he comes back to White Knoll Dentistry what would that have hurt??? I really liked my dentist at White Knoll Dentistry too - hate she will lose our business because some of the ladies upfront are told to tell patients they can't come back if they go somewhere else ....

My parents and my family (myself, husband, and 4 daughters) love going to White Knoll Dentistry…read more The hygienists and Dentists are kind and gentle. The front desk workers have always helped me if I've needed to reschedule at the last minute and will call when they have a last minute opening. They are kind enough to work in all four of my girls at the same time for cleanings. If you're looking for a new dentist for the family definitely give this place a try!

Everyone at Lexington Family Smiles were amazing! They got me in and out at a good pace and they…read morewere extremely friendly and very knowledgeable

Out of all my dentist office experiences, this place is by far the best. The staff here are all…read morefriendly and accommodating. My dentist, Dr. Moulton, is the jam! My son and my husband also come here and they both enjoy their experiences, as well. I have no complaints and would recommend this dental office to anyone.

Dr yung was so patient with me and informative, and gave me the best advice,Mrs Shannon was so…read moresweet.. and front desk ms lee was so sweet and helpful I will be back

Great staff and very sweet and honest dentist. He was very honest with what he was able to do for…read moreme. He and his staff were pleasant with me and my care and concerns.

All around pleasant experience. I'm disabled and Dr. Dominick and his staff have gone out of their…read moreway several times to accommodate me. Would definitely recommend this Dentist practice, the best around!

Caring staff all the way around. That is the reason we would not change unless something dramatic…read morehappened!

I like going to the dentist they are very good at make sure you get x-rays and they are very clean…read moreand they don't hurt your teeth and they double check to make sure you are clean and affordable

Dr. Mike Johnson has been my dentist for about 40 years. His assistant, Tammy is awesome. His son,…read moreDr. Andrew joined his practice years ago. I couldn't ask for better service. Between the two dentists, there is always one in case of an "off hours" emergency. They are the best. I recently had an abscessed tooth which was the worst pain I've ever experienced. Dr. Andrew and his beautiful part time assistant and wife, Maggie, met me on a Saturday and took care of it. Amy at the front desk is awesome and so helpful. Lauren does a great job of cleaning my teeth. The entire staff is AWESOME and I feel like I am part of their family. I wouldn't recommend any dental group other the Capitol Dental Group. They ALL are GREAT....the VERY BEST.

Dr. Andrew is absolutely amazing, as are his assistant Megan and Amy at the front desk. In the past…read more, I felt like I was talked down to at the dentist. This fact, coupled with a very traumatic dental event when I was little, has made me terrified of going to the dentist-- which obviously led to my oral health suffering. When I say Dr. Andrew fixed my fear?! He is INCREDIBLE. Also, if insurance doesn't help as much as you need, they will work with you so that you can leave with a smile that you're proud of. Literally would give them 100 stars if I could.