Thomas Hospital arguably has the best, little known restaurant in the Fairhope Area. Very delicious…read moreand nice variety. Only drawback: the fool from the ala carte is not warm enough. Today's scrambled eggs had to be served as when one has to slice meatloaf. I like it. Don't expect great ambiance. After all, it's a hospital.

The level of systemic negligence and lack of communication at this facility is unacceptable. During…read morean emergency room visit for severe neurological symptoms, we explicitly requested a full tick-borne illness and Lyme disease panel. The attending Infectious Disease physician assured us the test was being completed. ​After being discharged, we waited two full weeks under the impression the lab results were pending, only to discover the test was never even drawn in the ER. We only found out when a lab order randomly showed up two weeks later--after my husband had already been started on antibiotics, which completely compromises the accuracy of standard antibody testing. ​Patients seeking emergency care rely on doctors to follow through on confirmed orders. Dropping the ball on basic diagnostic testing and leaving a family in limbo for weeks shows a shocking lack of patient care coordination.

These people are great. They gave fast relief for an sinus infection that I could not get at the…read morelocal urgent care places

Freestanding ER.... They do not have rooms to admit you into…read more 2 times we have had to use it and both times 100% satisfied. It is a ER.....not an urgent care. Those that are not an emergency have to wait. We were rushed in quickly and the doctor was able to "fix" us up. Sting ray stings is a medical emergency. Venom neutralized, x rays done, wound cleaned and antibiotics given.... All within an hour! They bill insurance directly for you.

Fast, friendly and clean. Care was excellent. Seen for neutropenic fever and great care and…read morediligence was provided.

Went here for a sensitive matter including my girlfriend and the nurse and doctor Hughes made us…read morefeel very comfortable. We could not have felt more at home and taken care of, they were prompt, professional, and the facility was extremely comfortable and clean. We thank them for making a stressful experience as easy as possible.

Nurse Christina Wells is a compassionate exemplary addition to my care that I received!read more

Extraordinary service by Christine Wells- Wonsley, NP. She provides exceptional patient care and…read moreshe makes it her mission to make sure all your concerns are heard and addressed.

The rudest front desk clerk I've ever experienced in my life. From the moment I walked in the worst…read moreattitude and not friendly from the first word spoken. We were Traveling from out of state and thus was closest to where we were at the time. Realized I didn't have my ID and needed help uploading it on the app. She made a comment under her breath about if I had a better attitude she would have helped me. I asked her to write the very long email down she rambled off bc it was very long. Well that must be where she drew the line of her front desk clerical duties. Then the Doctor came up to the front and wow......her attitude completely left. Needless to say we left - but then as we get in the Lyft and shared the experience - I find out from a local they had been in trouble with the DEA. Truly never experienced anything to even compare to this experience in my life.

I was turned away at Baldwin Urgent in Gulf Shores because of being pregnant they said they…read morecouldn't do anything for the staff infection on my face. Completely ridiculous. We ended up calling over to AFC they said they were more than capable of treating me so I went over there. I was in and out in an hour with a prescription for topical and oral medicine. After 18 hours on meds my face is already looking better. Highly recommend them !!!!

Went to ER with terrible pain in my back. Arrived at 11:30 AM on Moday. Waiting room almost full…read more Signed in and waited almost 4 hours for MRI. After MRI went back to ER waiting area. Three hours later my wife went to ask if we needed to come back or wait to be seen by doctor. Doctor who was responsible for looks at MRI results said he looked at my MRI and he was 90% sure I had a ruptured disc and needed to be operated on. We stayed in ER waiting for another 5 hours without being called to see doctor or be admitted. During that time I watched at least 8 other people, who I was there before them, be admitted. I read that with my ruptured disc that I should not sit extended amount of time. I thought 12 hours of sitting was more than enough. I told the nurse I couldn't stay any longer. They said they were sorry and must have lost my diagnosis. I left.

The ER needs a new game plan. They need to establish an…read moreurgent care center, that why most are there. Not " emergencies ," per se, but need medical attention.

Started off my Memorial Day weekend with a trip to the ER. Staff is caring and thorough, using…read moreevery test and procedure in their arsenal to pinpoint my source of pain.

ER and inpatient care is excellent. Medical and ancillary staff are awesome. They go out of their…read moreway to provide care and comfort.

Great surgery experience. some issues in after care. the nurses follow orders, even if they are…read moredangerous. Always try to have someone as an advocate. my daughter and I caught some mistakes before they hurt the. patient. they tried to give my wife the wrong foods right after major intestinal surgery. it could have really damaged her. Another day the nurse came to remove a drain tube, the Drs had told us it was not ready yet to remove, but before the orders changed, the nurses came to remove it. it could have caused blood clots if removed too soon. We told them the new orders and they complied. my wife was still wonky from anesthesia so glad we were there. Called the patient feedback line and explained all this. Hoping Megan can follow up and help prevent patient harm post op. I am impressed with most staff, and issues were few. Just try to connect with the Drs and nurses and keep an eye out. No one is perfect.

My 80 year old mother other experienced a neurological event & was sent to this location via…read moreambulance to be evaluated for a post stroke by a neurologist. A brain scan was ordered by the dr, but we were informed that her scan would have to wait for the already scheduled outpatient scans to be completed. It was in no way treated like an emergency situation, but I was told she should not leave before the scan was completed since the time frame for administering the medication treatment to stop or reverse the damage caused by a stroke was a small, hours lomg window...So please explain why her scan was treated as a non-utgent matter & why ER patients would ever not take priority in the order of operations?! My mother's neurological event occurred around 11 a.m. & the brain scan was not completed until 8 pm. If she had a stroke, that far surpasses the short window for the treatment options previously mentioned. This is gross negligence & highly irresponsible. Not to mention head ER nurse blatantly refused to call the imaging department to find out a time frame if when she would receive her scan that the hospital insisted she needed. Please explain to me why my 80 year old mother was left on a triage bay all day, to witness over 9 hours of horrific trauma patients right next to her for no apparent reason. If the scan wasnt done immediately, there was no point to holding her there. This ER visit at this hospital is the single worst excuse for medical care I've ever witnessed. ER patients should be priority over outpatient scheduled imaging in every single scenario, period. The scan was only completed when I was finally able to track down a physician in the hallway & explain just how long my mother had been waiting for a scan that was ordered for an emergency situation. Thankfully, he called the imaging department immediately & we were finally able to taje her home well after 9 pm. If there had been a stroke, it would have been far too late to administer the needed medication. Appalling behavior in behalf of the head nurse,he should be fired.

Do not go to this doctor Dr Paul Fritos and his associates I would rather see a vet. I had vertigo…read moreand they insisted I had food poisoning actually the assistant was going back and forth with me telling me I had food poisoning and the only medication she could give me is something for my stomach. I would rather go to a vet there would have been more compassion.

I brought by boyfriend to the ER at 8 am with appendicitis and they did vitals and took his blood…read more We say there for 6 hours all while he is in excruciating pain. I told them to take out the line and we left and went to HCA West where he received an emergency appendectomy! I will never go to Baptist ER ever again! Communicate with your ER patients. We weren't the only patients that left and went to another ER! DO BETTER BAPTIST ER!!!