Freestanding ER.... They do not have rooms to admit you into…read more 2 times we have had to use it and both times 100% satisfied. It is a ER.....not an urgent care. Those that are not an emergency have to wait. We were rushed in quickly and the doctor was able to "fix" us up. Sting ray stings is a medical emergency. Venom neutralized, x rays done, wound cleaned and antibiotics given.... All within an hour! They bill insurance directly for you.

Totally have to brag on Dr. Blanco he is such a nice guy and gets straight to the point of you…read morebeing there. My nurse Kat was also nothing short of an angel and kept me calm and talked to me until I felt better. You guys are doing gods work!!! Thank you South Baldwin medical staff.

Fast, friendly and clean. Care was excellent. Seen for neutropenic fever and great care and…read morediligence was provided.

Went here for a sensitive matter including my girlfriend and the nurse and doctor Hughes made us…read morefeel very comfortable. We could not have felt more at home and taken care of, they were prompt, professional, and the facility was extremely comfortable and clean. We thank them for making a stressful experience as easy as possible.

On June 26, 2025 I presented to the Emergency Department with abdominal pain and was subsequently…read moreadmitted for emergency surgery, which was performed by Dr. Amy Scheller. I would just like to commend Dr. Scheller and her nurse practitioner, Heather Seymore for taking such good care of me. Dr. Scheller and her team were awesome and I would certainly consult her for any future needs that may arise. The entire surgery team is stellar. They made me feel like I mattered. And they have compassion and a wonderful bedside manner. My stay on the second floor was unfortunately not pleasant. The nurse practitioner had placed an NG tube and not long after she left the tube developed a kink. The nurse, Takyla was unable to get the tube straightened out, so she just left me like that all night. She never hooked up my leg compressions, nor did she hook my IV, I was left all night like that, dehydrating by the minute. No pain medication was ever offered and I didn't see that nurse again until the next morning. The only people who came in during the night were the techs to take my vitals and help me to the restroom. There was a very nice lady the next morning who offered to help me bathe if I wanted to. I didn't get her name, but she was very pleasant and seemed to know a bit about nursing. I was not going to complain, but the more I thought about it the more I felt compelled to write. I could have died that night and no one would have known it and I feel like they wouldn't care if I did. I felt like I was an imposition to the nursing staff and that they had other more important people to look after. I don't know if it's a cultural or societal clash. I just know I wanted to get out of there as soon as I could. And this is not the first time I have been a patient there on that floor. The nursing staff is just awful. And I've read the reviews online for SRHS and there are numerous complaints from people regarding the same things. In any case, it makes me not want to return there for treatment. And it appears that all of us patients' complaints are falling on deaf ears. I wish this could have been a more pleasant experience. But thank goodness for Dr. Scheller.

I gave this review one star so I was able to write a review or I would've given it a big fat ZERO…read more I brought my son to the ER ( 4/22/26) with what I believed was a ruptured eardrum that was bleeding( also blood in his nose) We waited the expected 31/2-4 hours ( no issues with that, this is the norm and they had some bad accidents come in via life flight) and was brought back to a room. His vitals had been checked in triage when we first arrived. The Dr. came in about 30 minutes later and I explained how he had no symptoms and from the time his ear began hurting to the rupture was 4 hours. She attempted to look in his ear and said she couldn't see because of the pooled blood and asked if I would like her to call an ENT office to see if they could see him . She called came back in the room and said they were going to call me to bring him in , wrote some antibiotics ear drops and sent us on our way. I didn't protest because frankly she seemed unnerved and nervous. I just find it baffling that if she couldn't SEE what the issue was that she wouldn't have images ordered, or anything at all. I don't know why I keep going to this hospital . They continually disappoint. If they aren't rude they lack care. This used to be the best hospital on the Coast. Now it's just trash.

The rudest front desk clerk I've ever experienced in my life. From the moment I walked in the worst…read moreattitude and not friendly from the first word spoken. We were Traveling from out of state and thus was closest to where we were at the time. Realized I didn't have my ID and needed help uploading it on the app. She made a comment under her breath about if I had a better attitude she would have helped me. I asked her to write the very long email down she rambled off bc it was very long. Well that must be where she drew the line of her front desk clerical duties. Then the Doctor came up to the front and wow......her attitude completely left. Needless to say we left - but then as we get in the Lyft and shared the experience - I find out from a local they had been in trouble with the DEA. Truly never experienced anything to even compare to this experience in my life.

I was turned away at Baldwin Urgent in Gulf Shores because of being pregnant they said they…read morecouldn't do anything for the staff infection on my face. Completely ridiculous. We ended up calling over to AFC they said they were more than capable of treating me so I went over there. I was in and out in an hour with a prescription for topical and oral medicine. After 18 hours on meds my face is already looking better. Highly recommend them !!!!

***BACKGROUND*** It's 3 am in Atlanta and we are leaving for…read morea road trip to New Orleans. We were tired and my eyes were dry. I had put my contacts in, but they were burning from the dryness, but I assumed I was just tired. We stopped a couple of hours in for breakfast and changed drivers. I left my contacts in and took about an hour nap. I woke up and they were on fire, so I took my contacts out, put my glasses on and got back in the drivers seat. 5 min later, we are pulled over on the highway because I can't see. My eyes were pouring tears and felt like someone was constantly spraying pepper spray in my left eye. The pain is getting exponentially worse as I am laying in the back seat. I can no longer see out of my left eye, so I was like we must go to the ER right now. Like I was to the point of passing out from the pain. We were next to a Walgreens so we pulled in to see what the pharmascist recommended, despite the fact I was sure I was going to go blind and needed like emergency surgery or something. He told us yes immediately go to urgent care down the street. We did and we waited over an hour or maybe even 2 there (review to come for that place). But Also this whole time my eyes are closed so I didn't really see anywhere we went nor did I look at the time, I just know it was over an hour. Anyways, long story short, they check me out there and see that it is urgent and they call around looking for an on call opthamologist to see urgently. They saw there was one here so they sent me to this hospital down the street. ***ATMOSPHERE*** So I arrive here and it isn't crowded, which is great for me because I felt like a knife dipped in hot chili oil was sticking out of my eye lol. I came in and the lady at the front was normal. Not overly nice, but not rude. She let my sister fill out and sign everything for me because I couldn't see. ***EXPERIENCE / STAFF*** THIS is the part that is really 5/5 stars. The nurses immediately got me in a chair to check vitals and they asked what happened and listened to my whole story (I hate when Dr.s and nurses cut you off, but they didn't) They only interrupted me for a sec to get some numbing drops in my eye which I greatly appreciated because at this point the pain had been excruciating for hours. I was literally not able to open my eyes. They did all of that and then said it would be a min before they could take me back. It only took like literally 60 seconds. Then Stephany the PA took me back. I didn't get her name because again, I couldn't see anything, but my sister was with me and she knew I'd want to leave a review for everything so she noted her name haha. She was AMAZING. She made sure to keep giving me numbing drops when they wore off and immediately got me some stronger meds because I was dying. She then quickly got things together to re-do the test that they did at urgent care. She checked both eyes, since my right one had been burning that morning, and she saw the same thing as the urgent care. They did the blacklight test with drops that will show up on scratches on the eye. The thing is that the drops showed up on my entire cornea... My entire eye was neon green under the blacklight. The only negative thing is that the Opthamologist didn't come in. He was on call but they said it was hard to get him there unless it was really an emergency. Which makes sense. I was sure I was having an emergency, but she texted him a pic of my eye showing that it was all green and he told her what to do. And honestly, even if he would've come in, I am sure he'd have just seen the same thing in person, so that was fine. They got me a prescription for pain meds, eye drops to prevent infection and an ointment to put on my eyeball. They got an extra drop of numbing drops in and patched up my eye and sent me out. It was pretty quick and I appreciate the speediness and concern for my pain level. I immediately felt better with the meds and all the drops and creams. What I really loved was Stefany's bedside manner. She definitely was concerned but reassured me at the same time. She said I would need to come back in on Monday to see the Opthamologist, but since I was traveling, I booked an apt with one at home to see this week. She knew we were on our way to New Orleans so she was just joking and saying I'll just have to look like a pirate and to be sure not to open my eye on Bourbon street. lol I appreciated the jokes so I didn't feel so bad about "ruining" everyones trip. I felt also assured that I wasn't going blind and that it was a big deal to rip out your cornea (which is apparently what I did that morning by removing my contact from dry eyes) but that I would still be able to finish my trip, just needed to keep my eye patched up and make sure to use the things they gave me. Hopefully all is fine. We will see when I visit the Dr this week, but I was very glad they could help with the physical (and mental) pain of ruining my trip :)

WASTN ALLOWED TO AN MD ONLY EMT AND CHARGED FOR A MD VISIT. EMS ORDERING CT SCANS ON EVERYONE FOR…read morePROFIT WITH CONTRAST. INCREASED RISK OF A MI, CANCER, KIDNEY AND HEART FAILURE. WITHOUT INFORMING THE PTS. OR FAMILY MEMBERS. I came in at around 11 PM Friday night due to severe bleeding shirt, pants, shoe covered soaked in blood. Severe bleeding related to anti plaities took for pain in recent MVA. Stayed six hours and left at 6 AM due to not being seen!!!!!! stayed in waiting room violation of Nursing standers of ABC, air way, breathing, circulation. I have a BSN from accredited university and am knowledge of nursing and standers of care. I was wrapped with an ace bandage too tight and never assessed me or examined my wound by anyone. Given socks, pants to change in after requesting several hours later. IV placed but no fluids to replace lost fluids why? Bathroom was open several times exposing my nakedness to visitors', staff, and patients in waiting area as tried to wash blood off my bottom legs, and foot my complaints about my nakedness view was ignored. Was nice enough to provide blanket, pants, socks. I repeatedly requested for an MD and when would I be allowed to have an MD. stated didn't know but have a large bill from a MD. Wasnt triaged correctly now wound is infected and swollen and couldn't properly be evaluated by a doctor per rule of ABC. Never allowed to have ice pack for pain and slow bleeding after requesting and stating could receive one. I refused the CT scan as cause kidney, heart failure and increased risk of cancers several years down rood. Contrast can cause a MI ie heart attack in the CT machine as I have had too much radiation in my life. A MD is to diagnose, treat, and order scans though medical boards license. The internet stated more ERs or ordering CT scans with contrast dyes for increased revenue and profit but never informing patients of risk. Nor informing PTs of amount of radiation given as all radiation is additive. Every PT received contrast dye CT scans even the PT with a panic attack. Dissatisfied treatment and have witlessness to this unfair treatment denial of being seen by a license MD. USA has purchased nighty percent of the Hospitals and Physicians offices in Mobile for profit. They receive nighty percent of revenue from the indigene care fund run by the County commissars. Which is in millions of dollars by oil leases in gulf. They receive state, federal, tuition from students and is considered a Hill Burton facility.

ER and inpatient care is excellent. Medical and ancillary staff are awesome. They go out of their…read moreway to provide care and comfort.

Worst experience of my life. I was seen for an urinary tract infection. We arrived around noon…read moreand waited and waited. There was me and two other patients in the Emergency Room. Ultimately they came in and drew labs that revealed the UTI. As some of you might know an UTI can cause agitation and nervousness. I repeatedly asked for something to calm me down. I am not a drug user and never seek drugs. That day I was in trouble. Ultimately they gave me some Ativan. That is the last thing I remember until people were holding me down and restraining me. I was scared to death. They tied me down with my wrists about three inches from the mattress on the bed. They left me restrained for over 48 hours, No water - did not turn me - cursed me - would not let me go to the bathroom - manually drained my bladder. I am 82 years old. Three days later they untied me and immediately discharged me. I entered the facility an active and vital 82 year old and left a cripple. There is so much more to tell but for the sake of brevity I won't go into that. I will post a couple photos. Doris K, Pensacola, Florida

I was instructed to come here to have a PICC Line installed for my chemotherapy treatments and the…read morefrequent bloodwork I'd be doing when I was diagnosed with cancer in Nov of 2017. Although they called me the day before the procedure and confirmed that my insurance had approved and get my info, they "lost" it overnight which caused me to sit in the waiting room for several hours while they contacted my insurance company AGAIN for approval. The procedure itself went fast and was pain free. Once they called me back, I was out fast. The doctor explained the procedure to me and what he was doing as he did it. He also explained what to watch for afterwards and when to call to come back in if necessary. Everyone was nice and the place was clean, but the administrative staff clearly needs some work, hence the one docked star.

I live in Illinois and I have been on methadone for 16 years for pain from 2 spinal fusion…read moresurgeries. I was visiting Mobile and had a very difficult time guest dosing at their methadone clinics. I went to the ER and asked for help. I know it is a federal law that ER;s are able to dispense methadone without having a special license. I felt I was stereotyped and my civil rights were violated by denying me medication. I am wondering what a person is supposed to do in this situation? Where should I have gone?