It seems the same awful staff still have their jobs eight years after Dran's spot-on review. Although, the day I called, they were training a new person who was lovely. She's going to regret who she becomes if she keeps that job for long. The rest... by god, they are mobbish and hell-bent to deny. The next call I made was like a trip to Disneyland by comparison. And then the day before my appointment, the counselor, Shanda, calls to make sure I am aware of her high-falutin' morality that my own life is irrelevant: essentially "You can go anywhere, but you can't come here." I always find it curious when people invalidate the very thing they chose to dedicate their lives to. Funny that she has specific experience in what she says she can't do on my behalf. Funny how I didn't ask for counseling anyway. Horrific humans, if you can call them that. read more

You generally don't have to wait too long past your appointment time to be seen (estimate between 5-20 min). I also did not interact with one rude/careless person here, but don't expect the check out/appointment lady to be the friendliest. However, I do feel this practice is trying to "sell" you on more visits and pictures than really making you feel like you truly want to come back. 3 Stars because the part I did not like about their practice is the billing department. Why does it matter? They consistently incorrectly bill, which causes a big pain for you as the patient, to sort out between them, you, and your provider. The 2 visits I had there, I called their billing department (Privia, totally separate entity from GWMFM), who tried to call the Actual office's Billing Department and was n-e-v-e-r able to get a response from them, which left the outstanding bill issue open for months and countless Past Due Notices from their office, even though I was diligently following up every week. I would try and minimize trying to visit here. read more

The doctors and technicians here are excellent!! We have 3 kids and have been here for all 3 for the 1st trimester screening and for a CVS procedure. The docs, technicians and the genetic counselors are great and i would recommend them to anyone. The reason for giving them a 2 star is their billing practices. My wife and I went in there for a 1st Trimester screening and the baby was not in the correct position to get all the measurements and details they needed. Since we planned on doing a CVS the following week, the doctor suggested we do the 1st trimester screening and all other tests the following week when we came in for the CVS. We finally got a bill from them after 60 days and they double charge for the 1st trimester screening. I called them and spoke to the billing department and the lady did not care. All she had to say was that we got some measurements so we charge for the service. Plus since your insurance paid for some of it (from my deductible no less) we cannot take it off. There is absolutely nothing that I could do and was forced to pay for what I consider a double charge based on what the doctor had indicated. Also, try calling the billing department... I left 4 messages on their voice mail and then one day I decided to call them every 30 minutes while I was at work. Left another 3 voice mails and was finally able to talk to some one at 3.00pm. After calling 12 times in one day and 3 voice mails in one day, I was finally able to talk to someone who was unwillingly to listen or help with this situation. They probably think that everyone in the zipcode had money and should pay. read more

We have been to this facility probably 5 times already this pregnancy and we love it! Yes, they are super busy and the wait is usually really long but after our last visit I asked the scheduler if she could schedule us when it's the least busy. Wednesday afternoons, after lunch. Ok, cool! She said Mondays and Fridays are usually the busiest. Makes sense. So try to avoid those days! They also text/email you the electronic pictures from your ultrasounds and I LOVE that! I can forward the email to my friends and family instead of scanning each pic. It's great! And the woman at the front desk is always so chipper and polite. She's a pleasure to deal with, which is a rarity these days. read more

Scheduling was a bit rough, since my original appointment had to be rescheduled and when I showed up for the rescheduled appointment, they had me down for a different office. However, instead of being unhelpful, the front desk person helped me to see a technician anyway. We were with Sharon, who was awesome. She had a great bedside manner and made the whole visit super enjoyable! I highly recommend her. read more

Pathetic service. Rude staff. They do not value your time or your patience. And the are mostly dealing with pregnant women. So if you want to keep your cool and don't want to stress during your pregnancy, please avoid going to this place. They made me wait for 30 mins when I went in to pay my bills because they online billing website wasn't loading. Billing department never calls you back if you have any questions. When we went for our ultrasound. We waited for 25 mins after the ultrasound just to talk to the doctor. And the front office staff is very rude read more

This is our second pregnancy with them and we couldn't be happier. The treatment we receive is top notch and we always leave feeling reassured. They take time with us and explain what is going on. That feels very respectful. read more

Dr. Pinckert said the baby was measuring small to scare me and consent to the more expensive test at 12 weeks. I was at my OBGYN 3 days prior to meeting with Pinckert and I was measuring normal. Pinckert said because I was measuring small it would be covered by my insurance... NOPE not covered by Care First $374 bill later no one takes any responsibility. Do not go here you do not need the stress, lies and bill in your life! The billing Department Privia does not care about anything that happened at the doctors office they just send out bills. Total disconnects and no one cares! They called to change my 20 week appointment, I just canceled I am never going back... read more

Dr Pinckert successfully helped manage our high risk pregnancy the sonographers are great, very knowledgable . great sonograms front desk is ok; it takes the nurses 30 minutes to write a referral that other places write in 2 minutes. read more

I have to go for monthly sonograms due to the fact that I am on blood thinners for my pregnancy. My doctor wanted to monitor the baby's growth monthly. It has been such a pleasure every month to go to GWM-FM and I am so happy that we were referred here. I don't know the name of the woman who has been doing on sonograms but she is fantastic. She is great with conversation, questions, etc. I haven't really had to wait for any appointment. Love the fact that we get pictures/videos sent to us immediately via text message to download. They even did a 4D sonogram without us even asking which was incredible. Most places charge a lot for that. Overall, love this office and their doctors/nurses. The front desk staff could work on personality a bit but other than that, I don't have anything to complain about! read more

I never write reviews. Recently, I went to this facility for screening. In the process we received devastating results. This was the most difficult experience we have ever had and everyone at GWMFM was incredible. Dr. Pinckert fit me in for urgent testing the same day it was needed. He was responsive and kind--everyone was. Jessica was amazing. She was compassionate and helped us to get through a really difficult time. Our reason to be connected to GWMFM was heartbreaking, but the care we received during this time was amazing. read more

I go to their silver spring location (Holy Cross Hospital). I'm sorry about those who did not have a good experience, and I will speak for me and me only. I had and still have a great time going there for my visit. I was referred to them for my mono mono (identical) twins pregnancy. The staff (Sammy) is spectacular (will answer all your questions w/o attitude), the tech/sonographers (Margaret, Jill, Gloria are my favorites) are on point, know what they are doing. The doctors are great, will answer all your questions, listen to your complains and give you advice if need is. They are also very good with communicating with your Ob Dr. Which is great because when I go to my Dr, she is already aware of most things and will just clarify things with me so that we stay on the same page. I am very happy with my experience and though I still have couple of weeks of visit left, I thought I should write this for someone else's experience. Good luck as well in your journey! read more

This office is one of the best in Rockville. I was referred to another Maternal Fetal Medicine group in Frederick and that meeting did not go well. I had to seek a second opinion because the first dr in Frederick did not know what he was talking about. The dr was not positive regarding my pregnancy situation. I sought out another doctor and found Dr. Manley. She was great from the beginning to end. She listened to all out concerns and gave me hope that my baby would make it to term. She did some extra research regarding my pregnancy as well. She is a great doctor and the best maternal fetal medicine doctor in rockville and frederick. She is only a 20 minute drive from frederick. She saw me throughout my whole pregnancy and helped me make it to term with my pregnancy. Thanks so much Dr. Manley!! Great Doctor and person!!! read more

Dr. Pinckert and Anita White were super helpful in walking me through some complex testing results. Dr. Pinckert even spent almost an hour on the phone advocating on my behalf to get more extensive testing done quickly (he coordinated between like 4 different testing centers). I felt like the team really cared and that's worth so much during what can be a very stressful time. read more

I went to this provider for regular ultrasound scans through my last pregnancy with gestational diabetes. Generally their technicians are good. You will not see a doctor unless there is an issue. (My prior specialist practice, I saw the Dr. every single visit to review what the Tech did with me to answer any additional questions or concerns, which I didn't fully appreciate until I had to change to GWMFM and never saw a Dr.) Also be careful of billing with them. They are not upfront about letting you know when you have a balance due at each visit. So do not assume there isn't one. You may have to check with your insurance company to confirm how much you owe yourself, because they do not tell you. read more

I have to echo Shanna's comments. I've had two appointments here for ultrasounds and waited 30 minutes for my first appointment and 45 minutes for my second appointment. I arrived on time for both appointments....and with a full bladder as requested which makes the wait even more unbearable. On the plus side, attending staff has been great. they are courteous, cheerful and attentive. But the scheduling is completely ridiculous. I am asking my regular doctor if there is anyone else they can send me to if I need another out of office sonogram. read more

I have only seen Dr. Pinckert in this practice and I absolutely love him. He has been great at keeping me calm during very difficult pregnancies. He placed a cerclage for my one successful pregnancy and I am hoping to have one again for my current pregnancy if I reach that point! I can't say enough positive things about this practice. They are amazing read more

Dr. Matia took care of me for my previous pregnancy in 2012 and I saw her every visit; I think we did four or five. She answered all of my questions fully, and when I went past my due date was very reassuring. She picked up a problem with my son that we were able to address shortly after his birth and as a result had excellent continuity of care without any of the potential complications. I never had to wait an excessive amount of time and never had any of the billing problems the other reviewers had. I have an appointment there tomorrow for my current pregnancy and I'm happy to go back to see Dr. Matia. read more

I can not be happier My husband and I went to get our first sonogram at GWMFM the staff is wonderful and very caring from the Front desk to the back . I wish I could be delivered by them the Mobile pictures they send are Awesome its worth the $5 if the baby is cooperating they will even send you a mini video of the baby moving. We were lucky because we got to see out little Emma moving yes its A GIRL!! can't wait to go back. read more

Haven't even made it to my appointment yet and my phone encounters with the front desk have me thinking there is maybe one brain cell shared by all of them and zero customer service training....they get one star so far just for picking up the phone. read more

Relatively short wait time and the staff were warm and friendly. I appreciated the radiologist explaining what she was looking at as she went through the scan. read more

I've been to this center for routine ultrasounds three times in 2012, and have waited at least 40 minutes to be seen when arriving on time -- including the first-trimester screen, when a full bladder was required. To add insult to injury, when I let the woman at the front desk know that they were late in seeing me, she called me "honey," and she used the same inappropriate endearment with all the other female patients, and even my husband, who accompanied me at one of the three visits. The organization gets a two instead of a one because the doctors and technicians are competent and pleasant -- it's only the scheduling practice that is unacceptable. read more

I've only been here once so far for my 1st trimester screen. I was there for 2 hours but only actually seen for 30 minutes - 15 minutes with the genetic counselor and 15 minutes with the ultrasound tech. A physician (maybe? I don't know; she didn't really introduce herself) popped in at the end and said everything looked good. Later that afternoon I got a phone call from the receptionist saying the physician was concerned about the baby's heartrate. I found this very annoying that no one mentioned anything about it while I was there and now I'm supposed to wait 2 weeks to make sure everything is okay. Also, it's been 10 days since my appointment and even though I was told I would get blood test results 3 days ago, I still haven't heard a word. I've left 2 voicemails and still no word. Hopefully no news is good news but if you say you're going to call, then call. This place just seems very disorganized. I'm supposed to go back for the 20 week scan but I'm going to talk to my OB about other options. read more

I have been a patient of Dr. Gena Manley since week 23 of my twin pregnancy. Because of my high risk pregnancy and some issues that were detected, I was referred to this practice. The moment I met Dr. Manley, I knew I was in the best hands. Her warm smile and relaxed demeanor were the perfect fit for me. Dr. Manley exudes confidence and my husband and I trusted her immediately. The quality that impressed me the most is her approachability. She is quite real and relatable. Dr. Manley took me on as a regular patient; following me through the entirety pregnancy and delivering me. I developed very serious complications in the final hours of my pregnancy and I am very grateful that Dr. Manley was there to help me. She was prepared for anything and went above and beyond to make sure that I was taken care of. I couldn't ask for a more competent and caring doctor. She is special and I recommend her whole heartedly! My experience with the entire staff has been extremely positive. The nurse, Collette, and all the front desk staff were accommodating and friendly. Dr. Pinkert assisted in my delivery and I feel that Dr. Manley and Dr. Pinkert are the best of the best. read more

Terrible front desk/admin. My wife and I came to see Dr. Pinc for the first time and waited more than one and half hour for no explanation on delay. When I asked, the front said that it is the way we work - not really professional. DO NOT WASTE SOMEONE'S TIME WITH NO REASON. read more

GWMFM - and Particularly Dr Pinckert - is phenomenal. They held my hand and got me through two incredibly high risk pregnancies. They are the best high risk practice in the area. read more

Dr P is a creep! This is the 2nd time I've had to visit this terrible place. The first, they reported to me the incorrect gender of my baby, which made life full of surprises. This time, the doctor went into waaay to graphic detail over what I should and shouldn't be doing in pregnancy and asking questions that were not at all appropriate. I'm telling my OB to not recommend anyone go there again! read more

First let me say the doctors and the genetic counselors certainly know what they are doing however my issue is with the administration and front desk. The lady who sits up front is absolutely incompetent and would have been fired if she ever worked for me. The wait time has always been around 45 minutes, not because of a busy office but because of bad management, For example, they take your insurance card and copy it ( like all other doctor offices), but then they have you hand write all the details again on a form!!! why? that adds another 10 minutes to the wait time, it is unnecessary and very inefficient. These days billing is all electronic, there is no need for that. The receptionist is not always at her desk and no one takes her place. You are at her mercy. I made an appointment at 1 pm, thinking they are back from lunch and ready to go, she wasn't at her desk till 1:15. Billing is another issue. Be careful, read your statements because they will double charge. read more

This is strictly for the TERRIBLE customer service I received from the front desk staff. The sonographer and doctor I saw later in the appointment were both fantastic. Unfortunately due to me having to call and speak with the front desk multiple times about my appointment only to then be locked out of the office because it was their "lunch time" even though they were expecting me caused the appointment to start off very badly. I mean luckily they did let me in after 10 minutes of calling/knocking but I just feel as a practice, to have such horrible customer service ESPECIALLY when dealing with pregnant women is just an awful way to conduct business. I would expect them to be warm, friendly and at the very least PROFESSIONAL. I am thankful that I do not have to deal with them regularly and if I ever need to see anyone for any genetic related issues, I will definitely ask my OB for a different referral. read more

I have been to this office for multiple visits with 2 different pregnancies. The doctors are superb and really know their stuff, especially Dr. Pinckert. He found a problem on the sonogram with my first pregnancy that my general OB missed and took a huge amount of time to explain to me what the options were and how to save my pregnancy, which he did. I think people who who complain about a wait or office staff need to understand the nature of this type of practice. They see emergencies every day of women who have a problem with their pregnancy or they have to tell someone bad news about their baby. This isn't something you can just say and walk out of the room; its almost like a ER. Dr. Pinckert was amazing kind and supportive and never made me feel rushed. He answered all the questions my husband and I had. I would never consider going anywhere else for my pregnancy consultation!! read more