I'm not one to write positive reviews for businesses that provide what they are expected to…read moreprovide. In my opinion, that just doesn't warrant a written review. However, in this instance, my experience with the staff of Iowa Oral & Maxillofacial Surgeons in West Des Moines deserves high praise, in this format, for their exceptional standard of customer service. Actually, customer service is an inadequate term. Customer care is more precise. For starters, when I broke my tooth on a popcorn seed, my dentist referred me to an oral surgeon on Ingersoll in Des Moines. And they were ... awful. They are cold. They are rude. They are all about the money. And they don't hide it. I left there $175 poorer (for the privilege of a brief audience with a surgeon who dictated what he would and would not do), and petrified to return. That's when I turned to Iowa Oral & Maxillofacial Surgeons. The receptionist who answered my call at Iowa Oral was kind, calming, supportive, knowledgable and above all, patient. She (I wish I knew her name) played a key role in guiding me through the process of selecting a surgeon and scheduling the procedure. When that call ended, I felt so much better about my circumstances. The worry was gone. My mini crises would soon be behind me. I met my surgeon for the first time, Dr. Brooke Sunstrum, on the day of my procedure; a tooth extraction. From moment one I knew I was in the right place and in the best possible hands. Dr. Sunstrum, without sounding like a Hallmark greeting card, is the embodiment of sunshine. When she enters a room, she fills it with vivaciousness. She is personality plus. She is caring. She is knowledgable. She is skilled. And she has a bedside manner I've not seen in other medical professionals (with the exception of my dentist, Dr. Chris Cowherd, who is also the best of the best). I have a medical condition (my heart) that makes surgery sedation risky. Dr. Sunstrum, who was aware of this, took every precaution possible. She and her team had me hooked up to heart monitors, machines that took my blood pressure every minute or so, an IV drip and a device that constantly checked my blood oxygen. And ... she was ever present with her stethoscope. Before I went under, I thought back to the words the receptionist had said to me: "I would trust Dr. Sunstrum with my family." The outstanding level of care didn't stop there. When I "came to" in the recovery room, I was met with a team of nurses and doctors who were aware of my return to consciousness the moment I was aware. They could not have been nicer or more attentive, going so far as to tease me when I stretched my arms outward to test my mobility. "Are you seeing things?" a male surgeon jokingly asked, which made me laugh. My procedure was officially behind me. And it felt good to laugh. Much to my amazement, I was pain free. Dr. Sunstrum saw to that. Once home, and hours after surgery, I was slightly uncomfortable at best. I followed Dr. Sunstrum's instructions for pain management and wound care, and am now healed (almost) and without a single complication. Before I sign off, I want to tell you why I wrote this review. The evening of the surgery, I received a call from Dr. Sunstrum. She called to check on me. She wanted to make sure I was okay and did I need anything. I was completely taken aback. I can't tell you how many times I have left word with Unity Point doctors, asking for a conversation, only to be ignored or handed off to a nurse. I was and am beyond appreciative and touched by Dr. Sunstrum's genuine care for her patient (me). And I will do everything I can to convince my dentist to refer his patients to Iowa Oral & Maxillofacial Surgeons' star surgeon.

Dr Harvey kept giving shot after shot in the roof of my mouth. I've been to other dentist they…read moregive me a few shots then waited awhile to give additional shots. So it wasn't so painful. I wanted him to stop and he didn't. A piece of a tooth fail in my throat I was gaging and I told him something on my throat, he told me to swallow it. I would never go back to him again.

I was referred to Dr. Erickson a few weeks ago due to a root canal that was too complicated for my…read moreregular dentist. No fault to the dentist, I just have longer roots than the average human apparently. First of all, he was able to see me the same day. My past experiences with being referred to endodontist usually meant waiting another week or more before I could be seen. Dr Erickson and his team were able to get me numb enough to finish the root canal. I didn't feel any pain and they even gave me a blanket and some apple juice because I was cold and shaking from the additional numbing they did. Afterwards they provided after hours number in case I had any issues. I was able to text him and he would always respond promptly and put up with my constant worries and questions. Unfortunately I did have to go back and have an apicoectomy on the same tooth. Due to the complications from the initial root canal and my lovely long root! Now I've had countless work done on my mouth but this procedure scared me to death. The team there were very patient with me and put me at ease. I'm recovering from it now and so far everything is going good. It's definitely reassuring to know if I do have anymore problems that he will be there. I wish he was an oral surgeon. I'd go to him in a heartbeat to have implants done. If I ever do need anymore endodontic treatment, he is the only endodontist I'll go to as well as if any of my family will require it.

From the owner: Thank you for your interest in Erickson Endodontics, PC. Dr. Erickson is a specialist member of the…read moreAmerican Association of Endodontists and the American Dental Association. He is board certified holding a Diplomate status certified by the American Association of Endodontists. We look forward to being of service to you. Dr. Erickson, along with his experienced endodontic staff, pride themselves in providing the highest standard of professional care in a friendly, comfortable environment.By referring you to our office, your general dentist has shown their concern that you receive the finest endodontic care possible. Our goal is to provide unsurpassed quality in a compassionate environment of professionalism and clinical excellence. We hope to exceed your expectations.

Dr. Alex was absolutely fantastic as were all of the other staff members. I went in with terrible…read moretooth pain and he presented me with my options and the pros and cons of each. I felt like I trusted his judgement from the get go (and typically am quite skeptical)). I'd not hesitate to to go back.

Excellent dentist - got me in for an emergency appointment right away. I'm switching to them for…read moreregular appointments

Great dentist Dr. Banda.. and hygenist - and after care! Wow!…read moreVery thorough and patient - Dr's here not clockwatchers! ..and Staff very professional - explaining every step thru procedures. Definitely wanna come back!

I went to Aspen Dental in Wes DesMoines to get extractions and dentures. I have been completely…read moresatisfied with them. They have always gotten me in right away when I call for an appointment. I am so glad I chose them. The dentist is excellent and listens to any concerns I have. I don't know about anyone else but getting dentures was a big and scary decision for me. I don't have dental insurance, and they have worked with me through the entire process. I still have a couple of months to go before I get my permanent dentures but if they are as comfortable as my temporary dentures, I will be 100% satisfied! Their entire team has always been so caring and helpful. The process has been easier than I imagined. I haven't smiled this big in years!!

I've always been terrified of dentists because it always hurt to get my teeth worked on. Dr…read more Thorsheim was the first dentist to figure out that i absorb the novicane too fast for the dentist to complete their work and that i need additional novicane during the procedure to have no pain. I would recommend her to anybody looking for an outstanding dentist who really cares about her patients.

Dr. Margeas agreed to take my case and was courteous during our first appointment. After that, I…read morewas treated so poorly that I wondered if he was confusing me with someone that had done him wrong. It was a herculean task to get him to communicate with the other professionals he referred me to. He delayed my treatment and wouldn't even say hello, whenever he had to interact with me (which were rare occasions). I assumed that he didn't realize the difficulty of the case, and knew he was probably not capable of doing the job. He could have just said so, instead of treating me in such an unethical, inhumane and humiliating fashion at the most vulnerable time in my life. His assistant probably noticed and attempted to make up for his rude and unprofessional behavior, and that was very appreciated (she is a sweetheart.) His hygienists are amazing and I am so thankful for them. Do us all a favor and retire, Dr. Margeas! You ARE NOT God's gift to dentistry, as you think you are. I went to God's gift to dentistry, and he is humble, kind, ethical, humane and probably one of the most competent REAL cosmetic dentists in the US ( Dr. Sam Sadati.) The only thing I am thankful for, is the referral you made to Dr. Neil Dunbar (an outstanding surgeon and human).

Well I have been going here for over 30 years and the quality of service from the dentists and the…read morestaff are second to none. They are very accommodating and do too notch work. I have had a dental bridge for over 35 years, which that is relatively unheard of! I go there twice a year religiously and today I was there for a filling repair. Dr. Economos was great to work with and if I needed more work done I would definitely use him again! Thanks for being the BEST in town! If you need a dentist that is not pushing unnecessary services this is the place. They never ever push services!

As a retired Army veteran with federal benefits, I have dealt with insurance systems for decades…read more Never--during active duty or in retirement--have I been placed in a position where I was responsible for nearly 80% of a medical bill due to a provider's failure to properly manage pre-authorization. Unfortunately, that is exactly what happened with this Oral Surgeon's office. Let me be clear: the quality of the surgical procedure itself was excellent. The clinical care deserves recognition. The issue is not the surgeon's skill, nor even the total price charged--despite the fact that their pricing is roughly 200% above insurance norms based on MetLife's nationwide averages. The issue is how their insurance claim representative handled our case, and the complete lack of accountability from the Office Manager, Justine. Prior to the procedure, we were told our responsibility would be the $1,500 down payment, with a possible additional 10% due to being out-of-network. My wife even called to confirm this information to ensure we understood our financial obligation. At no point were we informed that we could be responsible for 80% of the total bill. We fully understand that estimates are estimates--but there is a significant difference between minor variance and a massive financial discrepancy caused by administrative negligence. The core problem: proper prior authorization was never fully obtained from MetLife. It appears the office simply confirmed that we had insurance coverage rather than securing detailed authorization and benefit breakdowns. Had this been handled correctly, one of two things would have happened: We would have been clearly informed of the true out-of-pocket cost and could have planned accordingly or delayed treatment until the following year to leverage our HSA benefits; or MetLife may have authorized a greater portion based on their average nationwide reimbursement standards (they pay 60% of their determined allowable amount). Instead, we were blindsided after the procedure was completed. When I contacted the office for assistance, there was no ownership of the mistake. No meaningful advocacy on our behalf. No attempt to escalate with the carrier. The only solution offered was a payment plan--along with subtle implications that we should have ensured pre-authorization was completed before choosing their practice. That response is unacceptable. Patients rely on medical offices to handle insurance verification and authorization correctly. That is part of the administrative service they provide. What is most disappointing is the complete absence of empathy or accountability. The apology felt rehearsed and routine, not reflective of any genuine concern for the financial hardship created by their internal oversight. Again, the surgical care was good. Had we been properly informed upfront that we would owe the full balance--or even 30% more than what we had already paid--we would have made an informed decision without complaint. Paying for quality care is not the issue. Transparency, due diligence, and patient advocacy are. This experience reflects a serious breakdown in administrative responsibility. Patients deserve better financial transparency and far greater accountability from a medical office entrusted with both their health and their financial well-being.

Dr Radich and his staff have always treated us great and our experiences have been very positive!!…read moreHighly recommend!

I went in for a tooth extraction and was out of the office within 30 minutes wi feeling rushed…read more They care about their patients & are concerned about comfort.

I wanted to give a higher rating but always have to wait 20-30 minutes for my appointment. They…read morealso seem to want to overcharge and you have to "remind" them about insurance company write offs to get the credit. Lastly, the country music playing in the waiting area is so loud, I always bring ear plugs for my 20-30 minute appointment wait.

Great experience with Dr. Biegert. And had all my teeth checked. He and assistant (sorry I forgot…read moreher name) was very wonderful. Answered all my questions. Was not judgemental & made me feel comfortable & respected. Very easy to schedule follow up appointments & referral to oral surgeon. Answered all my questions. Ensured we're all on the same page. Definitely a way better experience than I had imagined. And way better than I've had any where else with receptionist & assistant & dentist & scheduling.

We have been going to Dental Associates ever since our dentist of 30+ years retired. first visit…read morewas good. then we started to feel like they keep trying to sell us on additional services. Flouride for one. then all of a sudden i have cracks in a number of teeth that have never been pointed out before. just not comfortable with them yet to know if things truly need attention.

My wife and I have just recently started at this dental office. They have been very helpful and…read moreprofessional. Whereas they seem to have done a good job on my wife, they have failed to fix an issue I had. One tooth was in bad shape and causing some pain. The doctor drilled it out and put fillings in...as a "normal" procedure would dictate. However, I am still getting pain in that tooth. I am guessing it should have had a root canal. I am on Social Security, and have used up my dental allowance for the year. So, I will have to wait until next year to get it fixed.

Extremely friendly and funny. Excellent professional care, I love their dogs and this place feels…read morelike a family.