As a retired Army veteran with federal benefits, I have dealt with insurance systems for decades…read more Never--during active duty or in retirement--have I been placed in a position where I was responsible for nearly 80% of a medical bill due to a provider's failure to properly manage pre-authorization. Unfortunately, that is exactly what happened with this Oral Surgeon's office. Let me be clear: the quality of the surgical procedure itself was excellent. The clinical care deserves recognition. The issue is not the surgeon's skill, nor even the total price charged--despite the fact that their pricing is roughly 200% above insurance norms based on MetLife's nationwide averages. The issue is how their insurance claim representative handled our case, and the complete lack of accountability from the Office Manager, Justine. Prior to the procedure, we were told our responsibility would be the $1,500 down payment, with a possible additional 10% due to being out-of-network. My wife even called to confirm this information to ensure we understood our financial obligation. At no point were we informed that we could be responsible for 80% of the total bill. We fully understand that estimates are estimates--but there is a significant difference between minor variance and a massive financial discrepancy caused by administrative negligence. The core problem: proper prior authorization was never fully obtained from MetLife. It appears the office simply confirmed that we had insurance coverage rather than securing detailed authorization and benefit breakdowns. Had this been handled correctly, one of two things would have happened: We would have been clearly informed of the true out-of-pocket cost and could have planned accordingly or delayed treatment until the following year to leverage our HSA benefits; or MetLife may have authorized a greater portion based on their average nationwide reimbursement standards (they pay 60% of their determined allowable amount). Instead, we were blindsided after the procedure was completed. When I contacted the office for assistance, there was no ownership of the mistake. No meaningful advocacy on our behalf. No attempt to escalate with the carrier. The only solution offered was a payment plan--along with subtle implications that we should have ensured pre-authorization was completed before choosing their practice. That response is unacceptable. Patients rely on medical offices to handle insurance verification and authorization correctly. That is part of the administrative service they provide. What is most disappointing is the complete absence of empathy or accountability. The apology felt rehearsed and routine, not reflective of any genuine concern for the financial hardship created by their internal oversight. Again, the surgical care was good. Had we been properly informed upfront that we would owe the full balance--or even 30% more than what we had already paid--we would have made an informed decision without complaint. Paying for quality care is not the issue. Transparency, due diligence, and patient advocacy are. This experience reflects a serious breakdown in administrative responsibility. Patients deserve better financial transparency and far greater accountability from a medical office entrusted with both their health and their financial well-being.

Dr Radich and his staff have always treated us great and our experiences have been very positive!!…read moreHighly recommend!

Scheduled an 8AM appt, showed up at 7:45AM, doors were locked... They said there's no way we had an…read more8AM appt, showed them the text with the time and date clearly showing and they said "You can try calling us later when the dentist gets here." So calling them doesn't get you an appointment, you literally have to show up at their offices to schedule one not that a dentist will actually see you. If you can't even handle scheduling an appointment, I don't think I want to trust my health care to you. Horrible experience

Tried charging me almost $3,000 out of pocket with metlife insurance for basic root canal and cap,…read morethen told me I would have to pay insurance side and my side upfront, then wait for insurance to refund me. They are a scam. The guy was like a sales man trying to convince me to pay $5,000 to get somthing done I've paid less than 1,000 for somewhere else. Read Google reviews, lots of very unhappy people

Dr Harvey kept giving shot after shot in the roof of my mouth. I've been to other dentist they…read moregive me a few shots then waited awhile to give additional shots. So it wasn't so painful. I wanted him to stop and he didn't. A piece of a tooth fail in my throat I was gaging and I told him something on my throat, he told me to swallow it. I would never go back to him again.

The team at this office is first class. Dr Reynolds is amazing. I placed my 88 year old mother in…read moretheir hands and they treated her like their own. Seriously, a great team. You are in very good hands at this office. From the front desk, the nurses and surgeons. A great experience for something no looks forward to. Thank you!

Dr. Margeas agreed to take my case and was courteous during our first appointment. After that, I…read morewas treated so poorly that I wondered if he was confusing me with someone that had done him wrong. It was a herculean task to get him to communicate with the other professionals he referred me to. He delayed my treatment and wouldn't even say hello, whenever he had to interact with me (which were rare occasions). I assumed that he didn't realize the difficulty of the case, and knew he was probably not capable of doing the job. He could have just said so, instead of treating me in such an unethical, inhumane and humiliating fashion at the most vulnerable time in my life. His assistant probably noticed and attempted to make up for his rude and unprofessional behavior, and that was very appreciated (she is a sweetheart.) His hygienists are amazing and I am so thankful for them. Do us all a favor and retire, Dr. Margeas! You ARE NOT God's gift to dentistry, as you think you are. I went to God's gift to dentistry, and he is humble, kind, ethical, humane and probably one of the most competent REAL cosmetic dentists in the US ( Dr. Sam Sadati.) The only thing I am thankful for, is the referral you made to Dr. Neil Dunbar (an outstanding surgeon and human).

Well I have been going here for over 30 years and the quality of service from the dentists and the…read morestaff are second to none. They are very accommodating and do too notch work. I have had a dental bridge for over 35 years, which that is relatively unheard of! I go there twice a year religiously and today I was there for a filling repair. Dr. Economos was great to work with and if I needed more work done I would definitely use him again! Thanks for being the BEST in town! If you need a dentist that is not pushing unnecessary services this is the place. They never ever push services!

I went in for a tooth extraction and was out of the office within 30 minutes wi feeling rushed…read more They care about their patients & are concerned about comfort.

Office staff were very nice and professional. I had my consultation with Dr. Schwarzkopf who was…read moresuper nice and professional. I had a prior health condition that raised concern for surgery so he had me contact my primary doctor to schedule a pre-op to make sure I was good/safe for surgery. This all was a smooth process. Out of interest after reviewing other patient's reviews, I wanted to have Dr. Peters do the impacted teeth removal surgery. Nothing against Dr. Schwarzkopf as his biography seems very impressive. I just saw a really good shout out for Dr. Peters and took interest in her work. During my surgery day, the lady at the front desk was very kind and professional. The nurses were lovely and had a lot of patience. Dr. Peters approach was very professional. Definitely had her game face on and was ready to pull some teeth out. When I was woken up by one of the nurses, she helped me up and walked with me to the exit. Before I got into the car, my groggy but happy self couldn't help but give the super kind nurse a hug. They were a great team and that office only gave good vibes. The after care kit makes me feel spoiled as they provided a very good quality head wrap, vanilla mint lip balm(my favorite) and basic necessities for post impacted teeth removal surgery. They also provided papers with guidance for post surgery care. Loved the experience and would recommend to anyone!

Very rude and arrogant front desk woman at Des Moines clinic. Arrived In horrific pain. Dentist…read moredidn't offer extraction or medication for extreme pain. Definitely irritated the bad tooth even more with tests. Front desk woman lied and said the dentist discussed extraction with me. It was a blatant lie. It was an expensive waste of time and money and no pain relief of any kind. No dental work provided except for exam. Never go to this place.

Trucker passing through. Just wanted a basic 6 month cleaning. Scheduled an appointment with the…read morecall center. Get there and the receptionist tells me they only do cleanings on the weekends. Wasted my time and $45 on uber rides.

I've always been terrified of dentists because it always hurt to get my teeth worked on. Dr…read more Thorsheim was the first dentist to figure out that i absorb the novicane too fast for the dentist to complete their work and that i need additional novicane during the procedure to have no pain. I would recommend her to anybody looking for an outstanding dentist who really cares about her patients.

I was referred to Dr. Erickson a few weeks ago due to a root canal that was too complicated for my…read moreregular dentist. No fault to the dentist, I just have longer roots than the average human apparently. First of all, he was able to see me the same day. My past experiences with being referred to endodontist usually meant waiting another week or more before I could be seen. Dr Erickson and his team were able to get me numb enough to finish the root canal. I didn't feel any pain and they even gave me a blanket and some apple juice because I was cold and shaking from the additional numbing they did. Afterwards they provided after hours number in case I had any issues. I was able to text him and he would always respond promptly and put up with my constant worries and questions. Unfortunately I did have to go back and have an apicoectomy on the same tooth. Due to the complications from the initial root canal and my lovely long root! Now I've had countless work done on my mouth but this procedure scared me to death. The team there were very patient with me and put me at ease. I'm recovering from it now and so far everything is going good. It's definitely reassuring to know if I do have anymore problems that he will be there. I wish he was an oral surgeon. I'd go to him in a heartbeat to have implants done. If I ever do need anymore endodontic treatment, he is the only endodontist I'll go to as well as if any of my family will require it.

From the owner: Thank you for your interest in Erickson Endodontics, PC. Dr. Erickson is a specialist member of the…read moreAmerican Association of Endodontists and the American Dental Association. He is board certified holding a Diplomate status certified by the American Association of Endodontists. We look forward to being of service to you. Dr. Erickson, along with his experienced endodontic staff, pride themselves in providing the highest standard of professional care in a friendly, comfortable environment.By referring you to our office, your general dentist has shown their concern that you receive the finest endodontic care possible. Our goal is to provide unsurpassed quality in a compassionate environment of professionalism and clinical excellence. We hope to exceed your expectations.

Great experience with Dr. Biegert. And had all my teeth checked. He and assistant (sorry I forgot…read moreher name) was very wonderful. Answered all my questions. Was not judgemental & made me feel comfortable & respected. Very easy to schedule follow up appointments & referral to oral surgeon. Answered all my questions. Ensured we're all on the same page. Definitely a way better experience than I had imagined. And way better than I've had any where else with receptionist & assistant & dentist & scheduling.

We have been going to Dental Associates ever since our dentist of 30+ years retired. first visit…read morewas good. then we started to feel like they keep trying to sell us on additional services. Flouride for one. then all of a sudden i have cracks in a number of teeth that have never been pointed out before. just not comfortable with them yet to know if things truly need attention.

Dr. Phan and staff are amazing at what they do. I have done Invisalign and all of my regular…read moretreatments here. I wouldn't go anywhere else!

UPDATED - July 2024…read more I miss the original doctor who founded this business - Dr. Tippins. He was genuinely friendly, caring, understanding and patient-focused and cared about me, my family, and our dental health. With Dr. Tippins's retirement and new ownership, it's no longer "wellness" focused. It's about billing for the maximum amount possible and giving all the "politically correct" reasons as to why they handle business this way. (I'm sure you'll read more of these in their reply to this updated review.) Sadly, after 30 years of service - I'm forced to find a new provide. ...anyone know where Dr. Tippins RETIRED?