I had the best experience with this office-at all levels…read more First, I need to say-Taylor needs a raise and that is worth repeating. Taylor needs a raise. What a pleasant, kind problem solver-Taylor figured out what was going on for me and confirmed an appointment for me. She followed up, talked to my insurance and got me started down this path- which is epic. She made sure a new patient got a chance, time and a warm welcome. I am having problems. Problems with my teeth, insurance, my current dentist, my current periodontist and getting my proposed surgery ( which I now know makes no sense to have). I. drove 40 miles one way to get here to this location because I've been trying to get surgery for way too long- a surgery that wouldn't really help me but others said was the correct approach. Aspen Cortland rolled out the red carpet and delivered for me- big time. Todd kicked butt and got me an appointment with Aspen vestal for a follow up on a potential root canal for 3 days after my visit. 3 days!! Todd made sure things went smoothly for me at the Cortland appointment but also for my for future care at a different office. What great patient care. He also helped explain some technical stuff for me in PLAIN ENGLISH!! Actually every one here took the time and spoke plainly and not in a condescending way. But the conversations were one human to another. Wow what a fantastic and fresh way to run a dental practice. Speaking of one to one human contact and explaining things well- Dr Alex Sonesson. He is probably the best dentist/oral surgeon I have ever met. He explained my films, my pain and my old diagnosis and why the surgery that was suggested for me might not be practically correct for me and how our focus should shift!! Wow. What a lovely and life changing appointment. 5 stars for them all. Every single person I met here contributed to my health. I cannot recommend this practice enough. Thank you

My dentist retired, I have been going to him for 30 plus years, never has any issues. went to…read moreApsen Dental and they tell me I have Gingivitis, I need all these fillings and a bit plate. So i had all the work done. 6 month later my fillings have fallen out and they tell me they cant put them back in, I now need crowns put on all my 6 teeth!! tell me its my bite that caused them to fall out. couldn't have been their lousy work. Dentist seems to be on the spectrum, wouldn't answer my questions, or even look at me, just kept leaving the room and coming back. Sent the Dentist hygienist in to send me to finance to start a payment plan for all the crowns. told them I would get a second opinion. Worst Dental Office I have ever been in. they only care about upselling and getting as much money out of you as possible.

Amazing practice, doctor and staff. Had my wisdom teeth removed here and it consisted of a consult,…read moresurgery day and recheck. They got me in quickly and were very flexible with scheduling. The nurses made me feel so comfortable during surgery day. Dr. Noren provides top quality care and professionalism. Could not recommend more!

I had an impacted wisdom tooth removed by Dr. Noren and I have nothing but great things to say. I…read morehave a lot of anxiety whenever it comes to surgeries and there wasn't a moment that I felt anxious while I was there. Dr. Noren and his team were exceptional. Thank you so much, Dr. Noren and the rest of the team that made me feel relaxed and taken care of during my surgery today.

We had just moved to Ithaca, and Dr. Bonniwell was recommended to me for my implant. He is very…read moreeasy to talk to, and I felt assured about the process. No issues with getting the implant, which included a bone graft. I hope I never need an implant again, but if I do, I will go to Dr. Bonniwell.

I reluctantly made an appointment during this pandemic, in this office, for a major infection…read morecoming from a molar that needed to be pulled out urgently. 2 days prior to my appointment, I received a very rude letter from this office with no greeting, no date, no signature mentionning only finances with no special safety procedure to make sure that their patient would feel and be safe during covid 19. I was shocked !! When I called to cancel, the receptionist was unfriendly. What' s the point of spending ridiculous amount of money in a dental office who doesn't treat you respectfully and who prioritizes finances over your safety and well being. There are many other oral surgeon in and around Ithaca who can meet your dental needs. STAY AWAY FROM THIS PLACE !!!!

I was so excited to get my teeth fixed up, I was pregnant during covid and was unable to get dental…read morecare and lost a couple of fillings which turned into required root canals and crowns. I went to the dentist and they said we're going to fix you. they scheduled me for my procedure, I didn't receive any instructions or printouts. I didn't know what was happening. I didn't know what to expect. while I was in the dental chair, the dentist asked the assistant. if she made sure that the insurance approved everything, he then asked her if she was sure that they approved a tooth that didn't need a route canal for a crown and he kind of chuckled.. The dentist completely numbed my mouth before they got the imprint for the crowns, they were pretty much doing root canals and crowns on probably 2/3 of my mouth. including my front teeth. after he was done with the dental work he went to put the temporaries on and they wouldn't fit. I asked him specifically. is this going to cause issues with the teeth wearing down and the crowns fitting properly and he said no no no don't worry about it. so a couple of weeks go by, after literally suffering to death with the healing process, I go to go in for my appointment for my crowns and they called me the day before and told me their crown machine was broken and that the parts would be in on Monday, this was a Friday. a Friday. they scheduled me for Monday, I called on Monday to make sure that everything was going to be ready and they said I'm glad that you called because the crown machine is still broken. we did get the part. so this went on for several weeks with these temporaries on half of the teeth that required temporaries. finally they let me know that they had my crowns. so I went in for my appointment and they showed them to me and I was like they're gigantic. I have small teeth, my mother has small teeth. my aunts have small teeth. so the dentist goes to put the crowns in my mouth and they won't fit because they're too big. he was able to fit some of them in the top right side of my mouth, but the other ones he had already put the cement in to put them in my mouth and they wouldn't fit, so he sent in the technician that makes the teeth I guess. and the technician was complaining about how he had already put the cement in the crowns and he couldn't fix it. so here I have this dental technician drilling on my regular teeth. trying to make the crowns fit in my mouth when the teeth were just way too big. The ones that the dentists was able to fit in were painful because they were too tight. so I went home with a couple of the crowns in my mouth that I needed, I expected to come back in and give the rest of the crowns put on but they again would not fit a couple of weeks later. and then again I came in for another appointment and they wouldn't fit yet again. One of the crowns that he was able to fit on was so tight that over this period of time the tooth slowly pushed forward to the point where it snapped off the metal post. The dentist did not try to fix this and I ended up having this tooth removed and it was not a bad tooth. so removing it was very painful and required extra healing time and I still have a huge divot in the gums above where the tooth was removed. I ended up with a partial, the partial did not fit. I messaged them and they promised me that they were going to fix the problem and fix the teeth and I went in and yet again they didn't fit properly. they were able to get them in finally, and then that same week three of them fell out. The next week. two more fell out. I called them. I told them that the crowns were falling out and I wasn't eating sticky stuff and I was following directions that I had found online on how to be cautious with your crowns. The dentist fixed the one front tooth that the crown had fallen off of and I asked about the other crowns which there were five of them at this point that I did not have in my mouth and the dentist said we are fixing this tooth. after he finally got the front tooth placed back in my mouth, the dental assistant asked me if I wanted to schedule a cleaning, nothing about the crowns that were still missing out of my mouth. they also left open my dental records on their computer while they left the room and I saw that they lied about what I had said and what had occurred. do not trust these people. My teeth were way better before I went to them. if I could go back and do it over again I would never have gone to Cortland dental..

Very awful, rude and disrespectful. Doesn't care to explain what he's doing and does horrible work…read more Destroys teeth. Left two teeth leaking, according to my new dentist. He ruined two out of two teeth he worked on... Stay away from this office if you care about your teeth!!

There is not enough stars to give for Doctor Slocum and Fallon oral surgery. I had to have two…read morewisdom teeth pulled I was beyond terrified as well and Doctor Slocum put me at ease immediately and the entire procedure went very well. I highly recommend that if you need oral surgery this hands down is the best place you will be in great hands. Thank you Doctor Slocum for being awesome !

From the owner: Wisdom Teeth Removal IV Sedation…read moreDental Implants Facial Trauma Routine and Surgical Extractions Dentist Oral Surgery Oral Surgeon

As a former healthcare clinic manager of 20 years, I can usually tell within minutes whether a…read moreclinic is well run. From my very first call, Gorges Dentistry gave me all the green flags. The staff were genuine, attentive, and professional -- you can feel when a clinic truly values patients, and this one does. My first visit was excellent. The care team listened, took their time, and never made me feel rushed. The atmosphere was modern, clean, and relaxed. Staff encouraged and reinforced positive habits rather than shaming anyone for what they "should" be doing -- a huge difference compared to other places. The first set of x-rays was essentially free (saving me hundreds), which stunned me. Both the dentist and hygienist were thorough, careful, and patient. This is how dentistry should feel: professional, compassionate, and centered on care -- not billing. I highly recommend Gorges Dentistry to anyone in Ithaca looking for quality dental care.

I would like to start off by saying Dr. Omar was incredible…read more HOWEVER, the staff was very unhelpful, unprofessional, and unknowledgeable about how my insurance worked. I have an Excellus plan through the marketplace. They initially told me that I would receive a reimbursement check in 4-6 weeks... That time had passed so I called back and someone said they would get back to me later that day (no one ever did...). I waited another WEEK and had to call back again. When I spoke to a person this time they had trouble looking me up because the person initially taking down my information had it completely wrong... same birthday (month/day) but wrong year, same first name, but wrong last name, and the wrong street address (but the same street number...). Very odd and unprofessional - it seemed like they were trying to multitask or looking at information from two different sheets... It made enough sense to confirm it was me, but had SO MANY errors. Either way once that was resolved she said I would get a check for reimbursement withing a week. Another Week goes by and nothing so I call back AGAIN! And this time I find out that they cannot submit the claim because its through the state (I don't know how they missed that on my initial visit, but they did.) SO I had to call insurance and submit the claim on my own just to find out that Gorges dental was "out of network" - so now Im stuck paying "out of pocket". I WOULD AVOID THIS DENTIST AT ALL COST IF YOU HAVE INSURANCE THROUGH EXCELLUS, OR ANY PLAN THROUGH "THE STATE".

90 year old Mom got referred there and had a question. I called for her and got a really nice…read morereceptionist who took the time to listen caringly and answer the question. A really great first impression of a business.

Exceptional care and follow-up. Dr. Karpinski and staff were friendly and professional. Genuine…read moresensitivity and responsiveness to my comfort during a root canal. Procedure was quickly and flawlessly performed and I had no issues afterward.