It was easy to schedule an appointment to see the dentist as a new patient. The staff and the…read moredoctor were friendly and the office is comfortable. It doesn't even have that awful dentist office smell! I was pleased with the way Dr. Whipple explained my dental issues and what the appropriate treatment would be. Be aware that they don't perform root canals in office, but refer you to an endodontist, which can be good or bad. For me, it's inconvenient to have to go to another office (hence the four star rating), but there's certainly nothing wrong with having a specialist do the procedure. I plan to have my routine care at Seven Valley Dental from now on.

I got severely misled and lied to about the costs of this place. They have fancy new equipment and…read morenice smiles, but they charge about 3 times as much as other places in the area, which are also just as good in terms of quality of service. In particular, I was told that they accept all insurance there. Then after I get a bill for more than $400, and brought to their attention that my insurance would not cover that, I was told first that they don't accept any insurance, and secondly that I was wrong because no one there would have told me that to begin with! The tried to explain to me how it was all my fault that I had misheard what I was originally told. I was also told that I would receive a follow-up call from the office manager to discuss further, but I have heard nothing after multiple calls to their office. Talk about bait and switch. Swindlers. Take your business elsewhere. There's something rotten below that enamel.

This dentist office is old and out of date so If looks matter to you than it's prob not the place…read morefor you. But the dentist is amazing. He works with you to make you happy regardless of what your insurance will or won't pay for. He smiles at me and is pleasant every time even though I have extreme dental anxiety and have literally jumped out of the chair! He is kind and I've taken my children , one who is Autistic there without issue . He will get you in quickly rather than waiting 6 months for an appointment just to have the other guys cancel it on you and make you wait again!

I have been going to this dentist for about 10 years now and I am always satisfied with how all of…read morethe work comes out. The dentist is a really funny and chill. I will always go there to get my teeth done!

Cortland dental are am azing…read moreI was scared getting dentures But now that I have them they Look like my real teeth but 10 yrs younger.thank you doctor and staff I love my new teeth.if anyone needs new teeth I would say yes go to them 1000%

I have only been here twice but that's more than enough to leave a lasting negative impression…read more The first was when I was six years old and I needed a cavity filled. the dentist numbed me up and started working but I still felt everything and started crying. they kept going instead of helping The second time was in highschool. I needed two molars removed because they were abscessed. the same thing happened where, despite being "numbed", I still felt everything happening. I got overwhelmed and started screaming. Instead of stopping and helping me calm down, the assistant told me to "shut up" because I was "scaring the other patients". The dentist then BROKE one of the teeth he was removing and i almost choked on a piece of it. I don't care if it's conveniently placed. This office is a nightmare and it the reason I can't go to the dentist anymore. I wish I was exaggerating.

As a former healthcare clinic manager of 20 years, I can usually tell within minutes whether a…read moreclinic is well run. From my very first call, Gorges Dentistry gave me all the green flags. The staff were genuine, attentive, and professional -- you can feel when a clinic truly values patients, and this one does. My first visit was excellent. The care team listened, took their time, and never made me feel rushed. The atmosphere was modern, clean, and relaxed. Staff encouraged and reinforced positive habits rather than shaming anyone for what they "should" be doing -- a huge difference compared to other places. The first set of x-rays was essentially free (saving me hundreds), which stunned me. Both the dentist and hygienist were thorough, careful, and patient. This is how dentistry should feel: professional, compassionate, and centered on care -- not billing. I highly recommend Gorges Dentistry to anyone in Ithaca looking for quality dental care.

I would like to start off by saying Dr. Omar was incredible…read more HOWEVER, the staff was very unhelpful, unprofessional, and unknowledgeable about how my insurance worked. I have an Excellus plan through the marketplace. They initially told me that I would receive a reimbursement check in 4-6 weeks... That time had passed so I called back and someone said they would get back to me later that day (no one ever did...). I waited another WEEK and had to call back again. When I spoke to a person this time they had trouble looking me up because the person initially taking down my information had it completely wrong... same birthday (month/day) but wrong year, same first name, but wrong last name, and the wrong street address (but the same street number...). Very odd and unprofessional - it seemed like they were trying to multitask or looking at information from two different sheets... It made enough sense to confirm it was me, but had SO MANY errors. Either way once that was resolved she said I would get a check for reimbursement withing a week. Another Week goes by and nothing so I call back AGAIN! And this time I find out that they cannot submit the claim because its through the state (I don't know how they missed that on my initial visit, but they did.) SO I had to call insurance and submit the claim on my own just to find out that Gorges dental was "out of network" - so now Im stuck paying "out of pocket". I WOULD AVOID THIS DENTIST AT ALL COST IF YOU HAVE INSURANCE THROUGH EXCELLUS, OR ANY PLAN THROUGH "THE STATE".

I was so excited to get my teeth fixed up, I was pregnant during covid and was unable to get dental…read morecare and lost a couple of fillings which turned into required root canals and crowns. I went to the dentist and they said we're going to fix you. they scheduled me for my procedure, I didn't receive any instructions or printouts. I didn't know what was happening. I didn't know what to expect. while I was in the dental chair, the dentist asked the assistant. if she made sure that the insurance approved everything, he then asked her if she was sure that they approved a tooth that didn't need a route canal for a crown and he kind of chuckled.. The dentist completely numbed my mouth before they got the imprint for the crowns, they were pretty much doing root canals and crowns on probably 2/3 of my mouth. including my front teeth. after he was done with the dental work he went to put the temporaries on and they wouldn't fit. I asked him specifically. is this going to cause issues with the teeth wearing down and the crowns fitting properly and he said no no no don't worry about it. so a couple of weeks go by, after literally suffering to death with the healing process, I go to go in for my appointment for my crowns and they called me the day before and told me their crown machine was broken and that the parts would be in on Monday, this was a Friday. a Friday. they scheduled me for Monday, I called on Monday to make sure that everything was going to be ready and they said I'm glad that you called because the crown machine is still broken. we did get the part. so this went on for several weeks with these temporaries on half of the teeth that required temporaries. finally they let me know that they had my crowns. so I went in for my appointment and they showed them to me and I was like they're gigantic. I have small teeth, my mother has small teeth. my aunts have small teeth. so the dentist goes to put the crowns in my mouth and they won't fit because they're too big. he was able to fit some of them in the top right side of my mouth, but the other ones he had already put the cement in to put them in my mouth and they wouldn't fit, so he sent in the technician that makes the teeth I guess. and the technician was complaining about how he had already put the cement in the crowns and he couldn't fix it. so here I have this dental technician drilling on my regular teeth. trying to make the crowns fit in my mouth when the teeth were just way too big. The ones that the dentists was able to fit in were painful because they were too tight. so I went home with a couple of the crowns in my mouth that I needed, I expected to come back in and give the rest of the crowns put on but they again would not fit a couple of weeks later. and then again I came in for another appointment and they wouldn't fit yet again. One of the crowns that he was able to fit on was so tight that over this period of time the tooth slowly pushed forward to the point where it snapped off the metal post. The dentist did not try to fix this and I ended up having this tooth removed and it was not a bad tooth. so removing it was very painful and required extra healing time and I still have a huge divot in the gums above where the tooth was removed. I ended up with a partial, the partial did not fit. I messaged them and they promised me that they were going to fix the problem and fix the teeth and I went in and yet again they didn't fit properly. they were able to get them in finally, and then that same week three of them fell out. The next week. two more fell out. I called them. I told them that the crowns were falling out and I wasn't eating sticky stuff and I was following directions that I had found online on how to be cautious with your crowns. The dentist fixed the one front tooth that the crown had fallen off of and I asked about the other crowns which there were five of them at this point that I did not have in my mouth and the dentist said we are fixing this tooth. after he finally got the front tooth placed back in my mouth, the dental assistant asked me if I wanted to schedule a cleaning, nothing about the crowns that were still missing out of my mouth. they also left open my dental records on their computer while they left the room and I saw that they lied about what I had said and what had occurred. do not trust these people. My teeth were way better before I went to them. if I could go back and do it over again I would never have gone to Cortland dental..

Very awful, rude and disrespectful. Doesn't care to explain what he's doing and does horrible work…read more Destroys teeth. Left two teeth leaking, according to my new dentist. He ruined two out of two teeth he worked on... Stay away from this office if you care about your teeth!!