Went to pick up truck at Grafton location. Truck leaking so bad there was water pooling in the…read moreback. Their solution was for me to drive the truck to Denbigh location to swap it out. Got there and was informed that the new truck was 3/4 full and should be returned in the same condition. Anybody know how much fuel to add to get the 3/4? The best part of the experiences as the genuine lack of care about the crappy experience they were providing. If I didn't want to waste even more of my time, I'd be out of here are run to U-hawl where I've never had s problem. Thought I would try something new. Big mistake!

I originally rented a 20 foot truck from UHaul because that is what UHaul recommended. That size…read morewas TOO SMALL for my 3 bedroom, 1.5 bedroom house. After trying over and over and over again, I contacted UHaul to see if they could PLEASE get me a 26 foot truck. The answer was "NO! Not until Monday" (it was a Thursday and my husband has stage 4 cancer that has metastasized into 75% of his skeleton...he needed me in FL ASAP!!!!). Anyways, I called Penske. I asked if they had a 26 foot truck available along with an auto tow. They DID!!! Now, I did NOT have my car (it was still at the UHaul place and the UHaul truck was still packed), so I had to take a cab to the Penske Truck Rental Center where the 26 foot truck AND auto tow were located. This place was about 25 miles away BUT I DID NOT CARE!!! Penske was the answer to my prayers! I got the truck and auto tow, drove it to my home, THEN many loving and caring people came over and worked well into the night (way after 11PM) transferring the items from the 20 foot UHaul to the 26 foot Penske. The job was DONE! After everyone left, I got my car onto the auto tow and then left. Due to the streets being SOOOOO narrow where I was at AND people had parked their cars on BOTH sides of those narrow streets, I called Penske, and a wonderful lady patiently talked me through driving down the streets. She was terrific! I just have to say that once I arrived in FL, we had to put our furniture into storage for about 3 weeks. I REFUSED to rent UHaul again because of the attitude I received from one of the people I spoke with on the phone. Thank you Penske for being there at our time of need!!! You guys are FANTASTIC!!! We will come back to you each and every time!

don't use this location to rent !! it will take over an hour of not more to have your vehicle ready…read more! Covid-19 is not the reason why either ! short staffed with zero cares ! Have been forced to use this location over and over and it's the same issues for years ! the other car rentals actually have their vehicles ready for their customers. Trust me don't use this location

Charged me an additional $77 weeks later for gas after I returned it with a full tank. Customer…read moreservice is just a corporate call center that doesn't have the authority to issue a refund, they just assign a case number. When I attempted to call the actual branch to have them confirm that I returned the car w/ a full tank of gas, surprise, surprise...they NEVER answer their phone (I've been calling at different times for the last 5 days). Oh, and they also don't even have an answering machine so you can't leave a message...there is NO chance of them calling you back. Save receipts, take pictures, and maintain proof of the condition of the car for at least a month after you return it, because they look for additional ways to charge you more money and then demand that you provide proof via snail mail in order to get your wrongfully charged money back. Pay extra, and rent elsewhere.

Very professional staff and crew. Excellent communication. Moved us on short notice. Highly…read morerecommend.

I am going to preface this review by stating I found out about these flaws on moving morning and I…read morehad no time to make other moving arrangements. Up until moving day, everyone that I came into contact with was respectful and quick about returning calls. We moved from Chesapeake VA to Onslow County NC last Friday, August 29th. We wanted to save as much in a move as possible so we bought over 100 totes & packed mostly everything ourselves so basically, all we needed moved was our furniture and little things left over that we needed up until day of move. The moving crew showed up between 9-10am reeking of Marijuana. Did I see them smoke it? No, I did not but they all smelled like it so, regardless of who was actually smoking, they were all in the same cab together. Not only did they show up smelling like dope, each time they came back from a break, there was a fresh Marijuana stink. Now, what others do on their time off is their business, but when they've been entrusted to move my things, I would expect them to be sober and unencumbered by the stench of dope. I mean, these folks drove a large moving truck high on grass. Isn't this an OSHA violation? We are not yet unpacked but most of my lamp shades are damaged-bent out of shape, filthy with dirty hand prints and one of them has a gouge all the way through the shade. Some of the frames on my artwork (not fancy stuff but still) have been scratched to the point there is no way to fix them. My shoe closet has a long scratch across the top. Now, I will say, our furniture appears to be undamaged but I also haven't finished unpacking. I would hazard a guess that the damages are less than $1000 & I'll just replace the lamp shades & live with the other damages because they were able to deliver our goods the next day so, that was a plus. Our things smelled like Marijuana when they were delivered but it dissipated as the day went on. I didn't take possession on delivery date, my husband did, because I just couldn't deal with another day of dope stench. I'm waiting on our rep to call me back as they need to know of these safety issues. 2 stars because most of our furniture wasn't damaged and we did get next day delivery but seeing the damage we do have on fragile items, I'm glad we packed (and moved) all of our breakable & expensive items ourselves. Ps, I spoke with Bill the other day & gave him all this info. He said he would address it with their crew. Again, I do not know who was actually smoking the weed as I did not see them do it, only got the after effects. I see on another review someone else talked about someone on their moving crew being under the influence. Brian texted me today to ask about our move. He advised me that action had been taken but again, I told him I did not see who was actually smoking it, just that they all smelled like it & the truck had a lot of smoke in the cab. I feel this is important to note as I do not want to accuse the wrong person. He stated he thought we were happy with the move as my husband didn't mention anything before they left after delivery. My husband thinks everyone should get a pass & would never complain to a business regardless how the service went. That's why I'm the honest, but heavy, truth teller. Plus, he didn't inspect anything. Just took delivery & paid for it. **** thank you Brian for asking the time to respond to my review. Everything stated in this review is a fact. Not an opinion, but a fact. We do not smoke anything but I am very aware of the smell of Marijuana & I did not imagine it (I am not the only reviewer to mention it either) as it was only myself & the movers. So, the stench didn't just appear. My husband carted 2 lamp shades, both of which are still in the totes i packed them. The damaged shades were all packed & transported by your crew. We did not transport the artwork & it was not damaged prior to moving. As I had informed you, what my husband will not, (he) never has or will do, in the future is complain about service. It is not in his DNA. Yes, he tipped your crew but he tips everyone, regardless of whether it's earned or just ingrained in him to tip everyone. I have been accused of many things but being a liar isn't one of them. Nothing posted here is fictional or untrue. I am very aware of my things & how they appear to myself & others. I would notice one shade out of order from a distance like one 50 yard line to the other. I stand by comments, I have nothing to gain from giving my honest opinion & have not requested for damages to be repaired or items to be replaced. Just the facts ma'am. Nothing but the facts.