UPDATE: I re-visited U-Haul on Mercury. Propane was fixed, then broke again. One employee got…read moreagitated when I made a comment on how long the service has been down. Another employee told me that I should come early in the morning when the certified person is here, and that there are others in the certification process. So why aren't all employees certified so that they can cover all business hours, and why do I need to change my schedule to accommodate them?

Unprofessionalism at its finest. I'm not familiar with this area but if it's another one please go…read morethere. The young man was fine but he is being trained by the young lady who does not know proper customer service etiquette. It was raining out and I was sent to find a van with no instructions except "it's parked by Bo Jangles" couldn't find it asked for assistance and was flat out told no she is not about to that. I finally found the van after a half hour of searching.

If zero stars was available I would give it a rating of zero. Worst customer service ever…read more I called the morning of the pick up to confirm and they confirmed we could pick up at 11am. We get there and there's a sign saying be back in 15 minutes. Guy gets back and we have no truck apparently. They don't have one for us. Mind you we are active duty military moving on orders out processing and our move our inspection for our rental house was today. We don't get a call back about a truck until we call back four hours later and they said they'll call us back if they get one. Fuming now, I get a call back saying that suddenly they have one for us. We go get it and they didn't offer anything as far as compensation for the half day of moving and driving we lost and inconveniencing us. Will never use budget again and thank goodness we're leaving Hampton Virginia

Had a reservation to pick up a moving truck at 5:30. When I came to get the truck there was a…read moreline. The manager there told me that she wasn't working after 5:30 and to come back tomorrow. Called customer service and was told they would have a new location in 15 minutes. 15 minutes became 45 minutes, and still no truck. After 2 hours I was told everything was closed and call again tomorrow. Absolutely no resolution. This was a reservation made 1 month in advance. Movers are coming tomorrow morning, and I have no truck for them to load.

If your in need of a rental or if your looking to purchase a car check out 310 Auto I can say Mr…read more Thompson is straight he'll help put you in a car if he don't have what you he'll get it for you so look him up at 310 Auto. Katina!

Great experience every time I stopped in at 3:10 Auto. Everytime I rent a car the experience is…read morefast easy and affordable. I've even purchased the vehicle. Not only was it very reasonable but I'm 4 years in, and its still rolling. I recommend all friends and family.

I am going to preface this review by stating I found out about these flaws on moving morning and I…read morehad no time to make other moving arrangements. Up until moving day, everyone that I came into contact with was respectful and quick about returning calls. We moved from Chesapeake VA to Onslow County NC last Friday, August 29th. We wanted to save as much in a move as possible so we bought over 100 totes & packed mostly everything ourselves so basically, all we needed moved was our furniture and little things left over that we needed up until day of move. The moving crew showed up between 9-10am reeking of Marijuana. Did I see them smoke it? No, I did not but they all smelled like it so, regardless of who was actually smoking, they were all in the same cab together. Not only did they show up smelling like dope, each time they came back from a break, there was a fresh Marijuana stink. Now, what others do on their time off is their business, but when they've been entrusted to move my things, I would expect them to be sober and unencumbered by the stench of dope. I mean, these folks drove a large moving truck high on grass. Isn't this an OSHA violation? We are not yet unpacked but most of my lamp shades are damaged-bent out of shape, filthy with dirty hand prints and one of them has a gouge all the way through the shade. Some of the frames on my artwork (not fancy stuff but still) have been scratched to the point there is no way to fix them. My shoe closet has a long scratch across the top. Now, I will say, our furniture appears to be undamaged but I also haven't finished unpacking. I would hazard a guess that the damages are less than $1000 & I'll just replace the lamp shades & live with the other damages because they were able to deliver our goods the next day so, that was a plus. Our things smelled like Marijuana when they were delivered but it dissipated as the day went on. I didn't take possession on delivery date, my husband did, because I just couldn't deal with another day of dope stench. I'm waiting on our rep to call me back as they need to know of these safety issues. 2 stars because most of our furniture wasn't damaged and we did get next day delivery but seeing the damage we do have on fragile items, I'm glad we packed (and moved) all of our breakable & expensive items ourselves. Ps, I spoke with Bill the other day & gave him all this info. He said he would address it with their crew. Again, I do not know who was actually smoking the weed as I did not see them do it, only got the after effects. I see on another review someone else talked about someone on their moving crew being under the influence. Brian texted me today to ask about our move. He advised me that action had been taken but again, I told him I did not see who was actually smoking it, just that they all smelled like it & the truck had a lot of smoke in the cab. I feel this is important to note as I do not want to accuse the wrong person. He stated he thought we were happy with the move as my husband didn't mention anything before they left after delivery. My husband thinks everyone should get a pass & would never complain to a business regardless how the service went. That's why I'm the honest, but heavy, truth teller. Plus, he didn't inspect anything. Just took delivery & paid for it. **** thank you Brian for asking the time to respond to my review. Everything stated in this review is a fact. Not an opinion, but a fact. We do not smoke anything but I am very aware of the smell of Marijuana & I did not imagine it (I am not the only reviewer to mention it either) as it was only myself & the movers. So, the stench didn't just appear. My husband carted 2 lamp shades, both of which are still in the totes i packed them. The damaged shades were all packed & transported by your crew. We did not transport the artwork & it was not damaged prior to moving. As I had informed you, what my husband will not, (he) never has or will do, in the future is complain about service. It is not in his DNA. Yes, he tipped your crew but he tips everyone, regardless of whether it's earned or just ingrained in him to tip everyone. I have been accused of many things but being a liar isn't one of them. Nothing posted here is fictional or untrue. I am very aware of my things & how they appear to myself & others. I would notice one shade out of order from a distance like one 50 yard line to the other. I stand by comments, I have nothing to gain from giving my honest opinion & have not requested for damages to be repaired or items to be replaced. Just the facts ma'am. Nothing but the facts.

The Other Moving company was a fabulous choice for our son's move from central Va. to Northern…read moreVirginia! Their quote was fair, timely and follow up was amazing! The movers themselves were polite, expedient and really nice guys! If I ever need to move again, I will absolutely use them! Highly recommend!