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Thompson Grove Campground

5.0 (1 review)

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8 years ago

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Amarillo KOA

Amarillo KOA

3.0(104 reviews)
102.2 mi

10/29/25 Great Stay at Amarillo KOA We had a great stay at…read morethe Amarillo KOA! The campground was clean, well maintained, and easy to access from the highway. The sites were level and spacious, and the hookups were easy to access -- perfect for our Class A motorhome and tow vehicle. The staff were friendly, helpful, and made check-in quick and simple -- a great place to rest and recharge. One thing to note: there's a train that goes by nearby, so if you're a light sleeper like me, consider that your early alarm around 4:30 a.m. Other than that, it's a great KOA and we'd definitely stay here again!

This was our fifth stay at the Amarillo KOA, and unfortunately it will be our last…read more The campground itself has always been clean and well maintained, which is why we kept coming back and recommended it to others. Unfortunately, one interaction completely changed our opinion. On the morning of checkout, one of our children became sick during the night, and we were cleaning vomit from both our tent and our vehicle while trying to leave the campsite in good condition. Instead of asking if everything was okay, the camp host drove into our campsite and immediately informed my husband that we would be charged a $10 late checkout fee if we weren't out by 11:30. There was no greeting, no courtesy, and no professionalism. As soon as we were told this, we immediately loaded everything into our trailer, exited the campground before the 11:30 deadline, and finished securing and strapping down our trailer in an empty lot down the street. We did not remain in the campsite after checkout. We then attempted to stop by the office to check out properly, but despite an OPEN sign being displayed, the office doors were locked. When we later reviewed our credit card statement, we found not only the $10 late checkout charge but also a $7 charge for a bag of ice that we never purchased. We bought our ice elsewhere and have the receipt to prove it. We have disputed the charges and contacted KOA Corporate. What disappointed us most wasn't the money--it was the way we were treated. When I attempted to ask the camp host a question, she simply gave me a dirty look, drove away in her golf cart, and refused to speak with me. Customer service matters. A little kindness and professionalism would have completely changed this experience. It's unfortunate because we have enjoyed this campground for years. Sadly, after this experience, we won't be returning and can no longer recommend this KOA to others.

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Amarillo KOA
Amarillo KOA
Amarillo KOA

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Thompson Grove Campground - campgrounds - Updated July 2026

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