I went there to buy a set of golf clubs. About $800. I walked around for 20 minutes with no help…read moreeven though there was a guy behind the golf counter. Then I decided to walk over to him to ask for help and upon seeing me, literally left the counter and walked in the back to the stock room. Never came back out so I left. Different story at Dick's in Frederick, Md. I was helped in 2 minutes and bought golf clubs. Dick's is not the issue but their poor management is!

michelle came over and helped us out with an archery question we had she was really nice and the…read morecashier Sarah was really friendly and nice

Went in for a (2) pistol transfer from my brother PA resident to me a WV resident. 4 people…read moreworking. Only one could do transfers. Hour waiting for them to tell us it could not be done and the firearms needed to be shipped ffl to ffl. Not true. Hey Green Monstar, its okay for you to say you dont want to get involved in that transfer at that time. The lady who I saw for about 5 minutes the whole hour came out and asked the guy working the counter to when he had a minute call so and so to come pick up his sh!t (appeared to be a pistol) Nice touch. Prices are high. 10 out of 10 wont be back. I'd rate this place minus stars. -2 Oh, if you do have to wait. Good luck all the available sitting areas are behind the counter.

Communication and customer service were surprisingly poor. Despite the manufacturer confirming…read moredelivery, there was no communication from staff about policy on shipped and delivered items. The staff then refused to check even with several employees working and 1 other customer. The situation escalated unnecessarily and the item was sent back without resolution, other than the item being sent to another store. Very disappointing experience.

Amazing store and staff. Always our first stop when heading out on a fishing trip. I am not a…read morehunter, but they are also well into hunting gear.

great store , knowledgeable staff, sometimes prices are alittle high but then again they are not a…read moresuper chain store. Great selection of new and used fire arms, archery, and tackle. you can get your hunting, fishing, and even your dog's license their

Historic hiking store that offers every amenity for the outdoors. As a former rock climber of the…read morehills of West Virginia, it is fun to see the accessories available for the serious camper, or the day tripper. How they get all the stuff crammed into this small space is marvelous, and typical prices for outdoor gear. Neat footware out on the balcony, and the tiny stream running through the basement make this a must see and enjoy store if you are visiting Harper's Ferry!

Came in off the C&O trail and simply asked "do you do minor bike repairs?" and the immediate, and…read moreserious, response was "no way in hell will we touch your bike." Wow, could not have been any ruder to a fellow biker in need of assistance.

They have great gear!! The staff is super friendly and helpful! There's usually a great selection…read moreto choose from, with the newest technical gear you need. Shoe selection is great

Why I shop online…read more I've used a wheelchair for over 40 years. I like shopping locally. I'm used to people talking down to me, treating me like a non-existent black hole. I'm used to people being mean, rude, and condescending. I get that. I live with that. Yesterday I went into the Mountain Trails store on the Loudoun Street Mall. I've shopped there many times before. The help has always been kind. I use a service dog. He's well trained. He's been in many local stores including the Mountain Trails store. Just this week I spent over $100 in the Mountain Store. Yesterday was one of the most embarrassing episodes of my life. As soon as we rolled through the door a demonic old man began screaming at my dog to get out of his store. "This is my store, and that dog needs to get out", he yelled over and over. He never spoke to me and never used a civil tongue. It was as though he was possessed, screaming, "This is my store, Get out of my store." He was a cretin-like creature spewing a litany of embarrassing, abusive, demeaning shouts that drew the attention of everyone in the Mountain Trails store. Now, he could have come to me expressing his concerns, but he was unable to look me in the eye and speak to me like I was a normal human being. He just kept screaming at my dog. I did what I always do in the face of ignorance, I ignored him, hoping he would just stop. I went to the counter and bought the one object I came for. I paid, and I left. I will never shop at the Mountain Trails again, and I encourage everyone with a disability of any kind to avoid shopping at Mountain Trails on the Loudon Street Mall. Save yourself the embarrassment of the screaming, humiliation, and sadness of this old man. The old man was unable to treat me like the good customer I was. I pity those, like this old man, who harbor, tolerate, and practice such discrimination against all who are different. It is his store as he made perfectly clear and I was unwelcomed. How unfortunate that such bigotry against all who are different gets celebrated. Amazon never sees my wheelchair, my dog, or my disability. And, that is why I will be shopping online. Oh, and it's cheaper, delivered the next day, in any size, color, make or model that my heart desires with a 5% discount every day.

Rented e-bikes and had a wonderful day! Staff was friendly and knowledgeable and the rental…read moreequipment was well-maintained. If you want e-bikes, call ahead to reserve as they don't have many!

We booked their bike out and kayak back option over the phone. When we got there Ted helped us out,…read moremade sure the bicycles were adjusted appropriately, gave us a map, told us where to go and we were off! The bike/hiking trail was fairly flat, beautiful and shaded by trees and we made the 5 mile trip to the boat landing in no time. Ted showed up and helped up into the kayaks, gave some more instructions and we were off again! The Potomac was really calm and we took our time paddling back. It was a beautiful and peaceful trip back. Ted met us at the landing and drove us the two blocks back to the shop. Ted was super helpful, the trip was great. I highly recommend this to anyone looking for an easy going and beautiful trip!

Employees were very welcoming and professional. Service was excellent during pickup and when I…read morereturned a life jacket ordered online after picking up it up. Selection of merchandise is excellent and the prices are lower than competitors. The two piece Lost Creek paddles are a great value for the price as many other stores items.

This place is amazing!! What a great shopping experience! Their prices on the fishing gear were…read morereasonable and they had a good selection of products!! What we liked about this place the most was how well organized and easy to find everything was!! I've never been to such a well organized and easy to shop store!! I wish we had a place like this in Massachusetts!! The service was prompt and friendly!!

If you buy a pair of shoes/boots make sure they fit PERFECTLY, because once you leave the store,…read morethey won't exchange or refund your money unless the problem you're having with the shoe is a mfg. issue. I spent $145 on Oboz shoes. The shoes felt fine in the store but after wearing them for a week I was having too much rubbing/friction below my ankle bone. I brought them back to the store hoping to exchange them for another model but all they did was stretch the shoe, which made no difference , and sent me on my way. I contacted Oboz but since I purchased the shoes at a retail store they or unable to help. They suggested going back to Trail House.

I bought a pair of Keen hiking shoes from the Trail House and within a year both shoes tore at the…read moreinsoles. The Trail House refused to replace or provide a partial refund for the shoes. I do not believe that a $200 pair of shoes used lightly to moderately should begin falling apart within one year, but apparently The Trail House believes this is perfectly fine.

This review is from the perspective of an AT Thru-Hiker…read more This is one of the best outfitters on the trail. It is a small place but it has all the stuff I want. They have Ankers (the four charge one and 7 charge one) All the best AT books Permethrin and Bug spray Sawyer, Katadyn, and CNOC Bronners represented Darn Tough is represented and they do the exchange if you have holes in your socks No clothes but who needs that? Hikers get snickers and there is a hiker box The employees where just awesome. Great for a small gear purchased

We went in to look around and bought two Native Slayer kayak's good Prices. Cheaper than on line…read more Had to order the second one and they got it in quick. They helped me load them and went over everything with me. If your buying a kayak check them out. Thanks for all your help.

Riding the GAP from the Deal Trailhead to Frostburg and ending in Cumberland was mostly, a great…read moreexperience. The views are spectacular, rolling hills and so many colors of green and blue were breathtaking. Mile 9 was NOT our favorite mile. There is trail maintenance happening and that's a GOOD thing, but...the gravel is thick in many areas so riding the bike was sketchy at best. Thankfully it wasn't much more than that mile. I loved the train track right next to the trail and my prayers were answered when, lo and behold, a train appeared! It was stopped so as to clear a fallen tree but once removed (minutes) they were on their way. The train was filled with people who were happy to see bikers on the trail as we were happy to see, and wave at them. Great trail.

The Owner Hutch, A.K.A. "Jesus" (its the hair) is an absolute hoot, and a great business owner. We…read morecalled from the road in Frostburg, worried we would waste much of our next planned cycling day on the GAP. He said come on over, stayed open past time on Thursday 2 SEP to help two random out of town bicyclists. He not only helped but let me in the sacred space in the shop and showed me how to deal with the wheel on my Cannondale Topstone...I was afraid of the disc brakes [had tube, levers and pump], but had not practised removing a wheel or bothered to watch a YouTube video. I had spent 32 glorious miles on the GAP with my wonderful spouse...last 2 walked in cleats! Painful lesson on preparing ahead of time...so embarressed and me a boy scout and Army Vet. Thank you Hutch for your service in our brother USAF! Blessings always. I am sure this would be our go-to place if we lived anywhere within an hour...would be totally worth the drive.