We were able to have someone come out within 24 hours. The tech, Drew, was actually early. Drew was extremely professional and took the time to explain the issue with out ac. He was also very patient with all of my hisbamd's questions. We wholeheartedly endorse Raleigh HeTing and Air. We would also ask for Drew again! read more

Won't reinstall existing systems. Will happily sell you a new one though. Sad as why would a customer buy a new unit from them as they'd never be able to disconnect it and reconnect it later. It'd be an existing system at that point. read more

They mislead price to get the appointment!! The "price" is not the price its a fee for estimate! So BEWARE! (plumbers maybe ok dunno) Instead of this BS, I called a small biz and talked directly to the person who would be doing the job. He will be coming out with all equip to complete the job and gave estimate for both part and labor and he will be getting all the money not the salesperson misleading. Thankful of: There are some amazing plumbers that answer the phone:) - But not here-more hands in de pot. read more

Almost everybody these days gives free estimates. They wanted $79 to come and estimate the job. I told him thank you very much and moved on to three other people with free estimates. read more

It's extremely misleading to say they offer free estimates. They don't. It's $79 for an estimate. I originally called and asked, the woman said "let's get you set up for a free estimate," and halfway through the call said "actually this will be a service call" and never mentioned that change being a charge. I had to clarify at the end that it was still free. It wasn't. Super misleading, borderline fraud. All I was calling about was extending my gas line from one room to the next. read more

Old worn wires were visible for 4 visits from RHaA on the outside of my unit. When my air-conditioning failed to turn on the technician said this probably shorted my thermostat. It was trashed. I was on their maintenance plan they had just been here. He still charged me $60 for the visit and suggested I replace the worn wire piece. When I did, and it still did not work, I called and complained about the charge for the last visit and asked them to come fix it. Despite having paid for a maintenance plan and the last visit fee of $60 they still wanted to charge me another $60 on top of what they would charge to diagnose and fix the issue. I demanded a full refund and will be finding another company. read more

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I called them on a Friday night to come fix an urgent plumbing issue. The told me dispatch would call me back. They never did. I'm glad I didn't wait too long before finding another plumber. Despite their claim of leaving a voicemail, I did not get one. read more

Had a great experience. Roger thoroughly explained all of our options, answered all of my questions and expedited our HVAC replacement. Very grateful for the speedy service! read more

My relationship with Raleigh Heating & Air started years ago when my AC went out during a horrible heatwave, and I had a very sick old dog who I was very worried about. Frantically, I started calling to see who could come help us, as he was not doing well and it was so HOT. Everyone I called told me they could come in a few DAYS, except for Raleigh Heating & Air. The gal I talked to HEARD me when I explained how worried I was about my dog, and said she would get me help right away. And she did. I can't remember what they had to do, but they got us up and running and cooled off. My precious dog passed away a couple days later of old age, but I was so grateful that he didn't have to suffer from heat those last days. (my goodness, it's still hard for me to even tell this story...sob!) Fast forward a few years and the heating/ac unit could not be nursed along anymore. A new one was necessary. Of course, my first instinct was to remember who had helped out at such an emotional time. BUT, big money was at stake, so we needed to check out options. Called all around and narrowed it down to three companies to come out and do a quote. Raleigh Heating & Air was (by far) the most bang for the buck, so we got our new unit from them. I'm talking about thousands of dollars difference...literally! Now, two days ago, our AC kept tripping the breaker. Husband called at 8:00 at night. (in the middle of another heat wave) They were here by noon the next day. Fixed. I can happily report that many years after the first emotional contact, I still have complete faith in this company to keep us cool/warm, be reasonably priced, and to CARE about our comfort. read more

First of all, I gave this company five stars when they installed my brand new unit on April 8, 2024. Since then I've had a part go out on my new Rheem air unit. I have spent three days in an 82° house. With them saying that they will be back today and never show just put me on tomorrow. I am fed up and I will not be recommending these people to anyone I know. Every time I have called there was only one lady that sounded like she was sincere and trying to get someone over here just for me to turn around and get a call, saying the exact same thing 8 to 12 tomorrow. I have missed two days of work and tomorrow will be the third day of work. I've had to miss because their warehouse can't seem to give these repairman the right part. Therefore, I get to spend another night in this miserable sticky heat. And don't try and call the warehouse or the parts guy named Nelson. He will say he'll return your call, but I've called three times and I have yet to get a call back. read more

I had Raleigh heating and air out today. I've used them in the past but not recently until today due to a roofing company putting a nail through the refrigerant line up in attic. Mark whom was fantastic and patient trying to diagnose where the leak was coming from and spent half the day getting it repaired and ac back to working again on one of the hottest days we've had. The girls that helped me this am when I called were very pleasant and ended up getting the tech out earlier than later. I will request Mark again when I use them for service moving forward. He was professional, loved the company and spoke highly of the people he worked for and with and that says a lot. Thanks again read more

I hired them to replace my HVAC unit. The initial sales call went nicely and it went down hill from there. 1) The installation was done poorly. I had to have them come back out to fix the following issues. * They failed initial inspection. * They forgot to turn the gas on (so did not actually test the heater unit!) * They left cigarette butts around my house. * There were gaps where they didn't seal it the new ductwork properly. * Several other small issues that I will skip. Some they fixed, others they didn't so I fixed them myself. 2) After some time we found the heater stopped working after running some times. They sent out a technician 4 or 5 times to fix it. They made me buy some new parts but that didn't fix it. They finally had to get someone from the HVAC manufacturer to come out and fix it. The only problem was that IT WAS INSTALLED INCORRECTLY! I was NOT REFUNDED for the parts that I had to buy NOR FOR THE SERVICE CALL! This should have been at no charge to me due to faulty installation. 3) I have a yearly service agreement. The person is supposed to clean the coils on my outdoor unit in the spring but did not even spray it with a water hose. I had to call the office to have the person come back and to the job that they were supposed to do. I will not be renewing my service agreement with them and will not be using them for any services after my current agreement expires. Bottom line: Poor installation, poor service, poor maintenance. read more

We have used Air Experts (Raleigh Heating and Air ) 2x over the last couple years , our first project was replacing duct work and the second project was replacing a system , Justin always goes above and beyond for his customers , if you want professionals to take care of your HVAC don't look any further ! read more

I found these guys about 15 years ago, when the heater went out in my old house. They came out within hours and had us warm. Since then, I've had to put full systems into a townhouse and now our new house. Each time, I've sought other quotes and each time, these guys have been either lower or so close, they were willing to match the other quotes. Their workmanship has been great, they take all the time needed for questions and I've been very happy with the results. We keep the service plan, too. It's come in handy a few times. With fast service and honest work. I highly recommend them. read more

I have been using Raleigh Heating & Air for years. Kept a service contract with them which includes a visit twice a year, one for a cooling system maintenance visit and one for a heating system maintenance visit. Recently put my house on the market and after the sale, the home buyer's inspector said our heat exchanger was cracked and shut our gas off. He subsequently offered to fix it for us for $800 dollars, and that immediately raised a red flag. So we called RHA and they sent someone out immediately. Their technician found no crack or gas leak and turned the system back on. The buyer's home inspector sent over a picture of the cracked heat exchange, which we sent to RHA. RHA sent a field supervisor back out to recheck the heat exchanger from top to bottom and found two things; 1) our heat exchanger was in perfect working order and 2) the picture sent was not of our heat exchanger. Needless to say the buyer's inspector lost all credibility with us and RHA's finding gave us the upper hand in negotiations. I highly recommend RHA. They are a competent, friendly, honest, and very customer service oriented company. Only hope we can find a company like RHA in Colorado. read more

The quality of the service is terrible since the merger. After spending 12,000 two years ago and being on maintenance with. Called them again today for the third visit in 2 weeks for another problem Their response, well you did not tell about problems with the other system so why would they check that system read more

I called late on a Monday night and they got me scheduled for Wednesday. The tech Kevin Rabon was prompt and polite and explained to me the issue (part of which I knew but had no idea how bad it was) and the concerns. He went under the house and inspected the heating unit also and had me cleaned and set to go very quickly, did not leave a mess at all, and made me feel very comfortable and confident in the work done. I would highly recommend the company and Kevin. I will certainly use them again although I hope i do not have a need to anytime soon January 2017: I have had my follow up, which they were nice enough to call me to schedule and Josef was on time, polite, and wonderful. He explained his findings in a way I understood and I will certainly be using this company again and will happily refer friends and family to use them read more

I've been a client for a lot of years. We are (were) on their maintenance plan. A few weeks ago, one of the units in our hour stopped working. They came out and gave us some options (charged us). We chose to replace the unit. A few weeks later they came and install the new unit. They never tested it. On an oddly cool morning in May, about 5am, the heat kicked on. it was the first time the new unit had turned on. I live and work out of the country, but my wife, and daughter and 2 year old and at the time 2 week old grand baby were there, sleeping. The house filled with smoke and alarms went off. 7 fire trucks showed up, and firemen with axes entered our house. It was a cold day and my wife, daughter and the babies hundled outside, while smoke poured out of our windows and roof. The fire department determined it was the heating and air and turned it off and asked us to call our supplier. Raleigh heating and air came a few days later. The found they left the instruction manual, still tied to the coils. They took the manual off and left, did nothing else... Meanwhile, in the street, my wife had a heart attack. An ambulance came, and took her away. about a week later, , wife now back home, and on a now seasonably warm day the ac failed to turn on. Now i have a house, with babies and a recovering wife at home, that is over 90 degrees inside. once again, we call our favorite heating and air vendor :) This time they came out and determined that they never checked to see if the unit was damaged in the fire they caused. they replaced some components... not the unit. shocking. This time, they did test it, and it works. So, today, i have a house that smells like smoke. A "new" unit, that is damaged, and soon, very soon, a new vendor for my home heating and air. During the whole process, my wife and i never asked for a thing. we just wanted what we bought, a new, working heating and air system. Raleigh Heating and Air never apologized, never offered any sort of compensation. never offered to help clear our home of smoke smell... they didnt even send my wife a get well card :). 10 years plus i gave these people my money. When you meet them, you will like them.... they are good. but in the end of the day, i'd suggest picking a company that will do what is right, without being asked or pressed. This is a terrible company, with terrible leadership at the top. read more

Raleigh Heating & Air is my go to for my preventative maintenance and for my HVAC needs. I knew I should've gone with their PM program when my AC went out and they were able to schedule me in quicker than the other local company that I was a regular customer of. They have super customer service. Their technicians are very skilled and very polite. You get a call about half an hour of your scheduled window to let you know when they are coming. The technicians always use shoe covers and make sure that they tell you what they are doing. I appreciate that I sign up for a years worth of PM at a time. They will keep you updated via e-mail when your contract is up. The best part is if you forget they keep reminding you. If you need HVAC service contact Raleigh Heating and Air. read more

We recently hired this company to replace our HVAC unit and duct work. These people are swindlers and love to pull the old "Bait & Switch" on people. Long story short...When they came out to do the job, they pulled the old unit from the house and THEN told us that it would cost another $2,000 (in addition to the agreed upon cost) to complete the job. When we informed them that an extra $2,000 was out of our budget, they walked. Do NOT...I repeat..Do NOT hire these tricksters. They make their money by duping people!! read more

Heat went out yesterday and it was a cold night last night. Called Raleigh Heating and Air. who installed the furnace originally, first thing this morning and talked to Diane, who was very helpful and put me on the list for this afternoon. Kevin showed up at 3:00, found the problem quickly (broken starter) and replaced it. Heat was back on by 4:00. Reasonable price. Very satisfied with the responsiveness and service. Would recommend. read more

If you're looking for great service call here and ask for Justin Wahrenburg. He is a complete pro and cares about quality work.

I wanted to purchase a new system, so I made an appt with Raleigh Heating and Air today. They never showed during the scheduled appt time and never called. If they don't appreciate a customer's time during purchasing , makes you wonder what overall service they provide during installation / repair. read more

The service is good however the mark ups are astronomical. I paid $176.00 dollars for a media filter for my Lenox system which lists for $106.00 on Amazon. So I would think their prices, if this is any gage, are outrageous. read more

Several years ago, Raleigh Heating & Air installed a hvac system in my home. The experience was extremely positive, so they were naturally my first call this time around for a quote on replacing another system. The appointment was set, and an estimator came out on the scheduled day and time. He examined the current system, took a look around my home, discussed a few different options with me, and went on his way after telling me to expect a quote within a few days. That was just shy of three weeks ago, and was the last time I ever heard from them. For older customers of Raleigh Heating and Air who may have been accustomed to working with the Barnhills, I was told by the estimator who met with me that Chris and Shellie Barnhill sold the business to the current owners a couple of years ago. I asked why their pictures were still on the website, he responded that 'it was part of the deal", but not to worry because the new owners are committed to upholding the same standards of quality and customer service as established by the Barnhills. It's entirely possible that the current company is, in fact, quite excellent and simply dropped the ball with my quote. It happens. However, I cannot provide a review based on my prior years-old experience and have only this interaction to base my current opinion and review on. If it weren't for the fact this appointment cost me money in the form of time off from work, it may have rated two stars, but all things considered, I feel that one star is fair and appropriate. read more

I had a fantastic experience at RH&A. I worked with Cody to review the best options for my home and they came to install less than a week later. They were all polite and were in and out doing a total replacement of my HVAC in 7 hours. I couldn't be more pleased. They are also very responsive and assistive when answering any questions I had before the install and after. I highly recommend them. read more

We hired Raleigh Heating & Air to replace an air conditioner at one of our rental properties. The unit they replaced it with was damaged during install, and was not installed properly. When we called to complain the company sent someone out and inspected it and apologized, and replaced the unit with a new (better) one, hired a painter to paint a wall that was damaged and gave us a discount on the overall price with sincere apologies. They told us they had terminated one of the employees who did the first install and the other was receiving disciplinary action. Even though our initial experience was not positive, I was happy they were able to rectify the situation and make things right for us. read more

Prompt and professional. Went above and beyond. Calling this company worked out for the best because the company that sold us the heat pump in the first place were scamming customers. The service technician diagnosed and fixed the issue immediately. Would definitely recommend and will call them back should we have future issues. read more

I use them for my maintenance contract on my HVAC units. Very nice and knowledgeable and they kept me informed at all times. Would definitely recommend. read more

Our experience with Raleigh Heating & Air couldn't have been better. Our home was built in the mid-80s, and we found that our upstairs was not being cooled at all. It was consistently 10-15 degrees warmer than the downstairs - pretty unbearable for any guests who stayed with us. We assumed we needed a new A/C unit, but it turned out after consulting with four different companies that the entire HVAC system was a disaster and needed to go. We went with Raleigh Heating & Air because of their outstanding customer service. Other HVAC companies sent out sales consultants who spent 15-20 minutes with us, tops. Cody Oliver, from RH&A, made two visits to our home, spending an hour with us each time. I was unable to make it home in time for the first visit, so he made a point to come back and explain everything to me also. He did an extremely thorough job and answered all of our questions - providing photos of our current system and explaining the work that needed to be done. It was very helpful and appreciated, especially since the replacement was so extensive. The installation crew couldn't have done a better job. What was scheduled to be a three-day job was completed in just two and the quality of work is stellar. We now have a modern, efficient and quiet system that is keeping our home comfortable. You may be able to find a contractor who can do the work for less, but you'll be hard pressed to find a company that provides the level of customer service and craftsmanship that Raleigh Heating & Air does. We will be recommending them to everyone. read more

Tre'Mont was the professional I've come to expect from this company. Would definitely recommend!

We have used Raleigh Heating & Air for several years. We have an annual contract for maintenance on our units. Perhaps I should say "had". Scheduled for Fall maintenance over a month ago, took off work to meet the tech, received a courtesy reminder a few days in advance that said to call if I needed to reschedule. At no point was I told that they would call in advance (my appt. was at 8am) and if I didn't answer they would cancel. I missed the call so I got another call telling me to call the office to reschedule. When I called the office I was told that the tech was at my house and no one was there. My doorbell never rang! They rescheduled for a hour later. When they tech arrived he said he did not come by at the scheduled time, just called. When I told him that they were going to loss a client over this he responded, "take it up with the office" . Not happening...There are plenty of HVAC companies that will do what they say when they say but apparently not Raleigh Heating & Air. read more

Review Updated: The Raleigh Heating & Air team reached out to me for additional details of the experience, and we worked out a solution that made everyone happy. In the end, I'm satisfied--and I would stress again that all of their technicians have been good to work with. I wish it didn't take a little bit of a runaround to get to a good place, but I'm happy to say that we've reached an agreement. ------------- Old review (1 star): Ordered complete install of new furnace and air conditioner ($8k job). About two weeks after installation, the thermostat failed due to faulty installation. (It was obvious to me that it was a thermostat issue because I jiggled the device and it briefly came back on before losing power permanently.) We ordered a service call on a 90-degree Saturday (I have a three-year-old, a two-year-old, and a six-month old), after which the HVAC technical--though exceptionally personable and pleasant, was unable to diagnose the issue (in spite of my description of the issue and suggestion that it was a thermostat issue). He was convinced that the issue was electrical and claimed there was no voltage to the heat pump. (After he left, I noticed that he had not flipped the breaker back on after disconnecting it for safety reasons...not surprising that he did not have power). We had an electrician out to confirm the circuitry was fine and there was power to the unit. After he did so, we had Raleigh Heating & Air out the next day. I should say Groundhog's Day, because we went through the same thing, and yet again we had the electrician out. Long story short, it took three trips from the electrician, three visits from Raleigh Heating & Air, $400 of electrician bills, and a $150 weekend service charge fee (despite parts and labor being "under warranty" from Raleigh Heating & Air) for them to finally realize that, lo and behold, it was a thermostat issue--that is, the device was not correctly installed originally. Then they had the gall not only to refuse to pay the electrician's bill but even to reverse the charge on the $150 service call. I want to be clear--the technicians, although they did not diagnose the issue, were very nice and tried to be helpful. The office staff, however, were completely unhelpful and seemed not to care that they had lost a homeowner as a customer. Would vehemently recommend using anyone BUT Raleigh Heating & Air. read more

Very professional and thorough. I really appreciate the time Dave spent to explain the suggested maintenance. This wasn't what often times feels like a hit and run by the HVAC company where you spend $200 for 30 minutes of service. Dave was here for quite some time and was careful to make suggestions and explain what he was doing. I would highly recommend Dave as your technician. read more

David was a great help to us and made sure to explain everything carefully and several times so that we understood. Our air conditioning wasn't working for a few days and we were also due for a check-up. Turns out the AC wasn't working because of a switch, but once that was solved, David checked everything else out to make sure that it was working properly and in good condition. He was very honest, professional and definitely will be getting their services again. Ask for David as your technician! read more

Raleigh Heating and Air fixed my AC on very short notice and were extremely courteous and professional. Mike was a cool guy (pun intended!).

My A/C stopped blowing cold air this past Friday and, after reading the reviews here, I scheduled Raleigh Heating and Air to come out to my home as early as they could which ended up being yesterday, Monday 06/28, between noon and 5pm. This is the only, very minor, complaint that I have. Since, like most people, I have to work during the day I had to take a half day off to ensure that I was there when they arrived. That aside, my technician, Buddy, was fantastic! He was professional and was able to diagnose the problem in ~10 minutes. He laid out all of my options and explained the pro's and con's of each one in an unbiased manner. He was able to fix the issue, a burnt out capacitor, in about 45 minutes and all without breaking the bank (total cost was $290). I will continue to use Raleigh Heating and Air for all of my future HVAC needs and highly recommend you do as well. (ask for Buddy, you won't regret it). read more

I contracted them to replace my very aged existing a/c unit. They arrived on time and completed the work in a timely fashion. They took care to protect the carpet, etc when working inside. After a day of the new system working properly, there was a minor problem that needed to be fixed. They came immediately and corrected the problem. I won't hesitate to do business with them again, and would recommend them to anyone. read more

Great experience, always friendly staff that show up. They are willing to help, give advice, and honest answers to questions i have about our heating and air systems. read more

This was the first time I've dealt with Raleigh Heating and Air. First, the positives: They were the only HVAC company I could find on a Saturday that could come the same day for service and I called quite a few. The Tech, Ryan, was prompt and very courteous and knowledgeable. He quickly diagnosed the problem and made the necessary repairs. I felt the labor charges were very fair and in line with the amounts I've paid in the past. Why then only 2 stars? Simple. Parts. I was charged 166.00 for a part that can be purchased on Amazon for anywhere from 15.00 to 30.00. That's a 1000% markup. I'm sorry, that's price gouging. Plain and simple. read more